Ratings based on 275 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Ideally located hotel in Madrid

Posted Aug 28, 2017
Pros: The staff, the location, and the breakfast
Cons: Increase the size of the bath stall, lock on the bathroom door
Location: The arch, designer stores, famous garden
The hotel is a chain of hotels in Madrid. From this hotel all major attractions are about 20 minutes walk. Typically by taxi it is about 9 Euros. All taxi drivers speak Spanish and English. Keep change at all times. The hotel staff Carolina, Dani, Aida at the front desk are very helpful and fluent in English. The breakfast buffet if included in the price it is great otherwise 12Euros per person can be bit high. Although they have tons of spread and the taste is good. The hotel is comfortable. One final note, the bath stand / stall is quite narrow and may not fit a heavy set person. I would stay in this hotel again.
Comment from Hotel Management
Aug 29, 2017 by Daniel, Hotel Management
Dear Guest, Thank you very much for your great feedback about your recent stay with us, it is very satisfying to know that we have achieved your expectations. We are delighted to see that you would choose to return to our hotel. We would also thank you for your kind words, especially for Aida, Carol and Daniel, we will be passing your comments to them, we are pretty sure it will motivate them to continue the good job! We feel very glad you enjoyed our breakfast as we thank you for all the recommendations for our next guests. Best Regards; Daniel
5 out of 5
Recommended
for Everyone
by A verified traveler from washington

Great centric hotel.

Posted Aug 27, 2017
We were warmly treated by Tania at the front desk. Petit palace never disappoints good prices and confort. In this case, the hotel is at a great location. I have stayed here twice in less than a year and I would stay here again next time.
Comment from Hotel Management
Aug 28, 2017 by embassy, Hotel Management
Dear Sofia, Firstly, i would like to thank you for your loyalty. It satisfies me to read that your overall impression of the Hotel is so good and that you found our location perfect. Thank you so much for your nice words regarding the service provided by the team, specially Tania, I always pride myself in my friendly team that always try their best to ensure our guest to leave feeling brilliant and enjoy the real Petit Palace Experience!. We look forward to welcoming you in the very near future. Best Regards, Pablo Rozas
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Great location and helpful staff

Posted Aug 23, 2017
The staff gave great restaurant advice. I loved Dani and Adie. The desk staff always knew the answer to our question.
Comment from Hotel Management
Aug 25, 2017 by Embassy, Hotel Management
Dear Marjorie, Thanks for the awesome review, it is amazing to read that you had a great time at the hotel. Thank you so much for your nice words regarding the service provided by our team, specially Daniel and Aida. We are proud to read you found the service provided friendly and our fantastic location. We hope you will be joining us on your next visit to Madrid. Best Regards Tania Front Desk Team Petit Palace Embassy Serrano
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Great view to Serrano with a terrace

Posted Aug 23, 2017
Clean, spacious, great service and attitude from all the staff.
Comment from Hotel Management
Aug 26, 2017 by R.M., Hotel Management
thank you very much
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Excellent Hotel

Posted Aug 20, 2017
Right in the middle of great eats and shopping, bus stop and landmarks. Good area to walk around.
Comment from Hotel Management
Aug 22, 2017 by Jesús Pagliery , Hotel Management
Dear Armando, Thank you so much for the detailed review. We are glad to see you enjoyed your stay with us and found at our hotel special and excellent for your needs. It´s a pleasure to know that you enjoy the Serrano area. I will thank the team on your behalf. Best regard, Jesús Pagliery Dirección Petit Palace Embassy Serrano
5 out of 5
Recommended
for Everyone
by A verified traveler from Santo Domingo, DR

Very well located and excellent service!

Posted Aug 5, 2017
We had a wonderfull time in our recent visit to Madrid. Petit Palace Embassy Serrano was an excellent choice, very well located in the middle of the best shopping district of Madrid (Barrio de Salamanca). Hotel staff was very attentive, breakfast was very good and general conditions of the propertie were good. (MIFI was great) Thanks very much for helping us had a great vacation!!
Comment from Hotel Management
Aug 7, 2017 by embassy, Hotel Management
Dear Julio, Thank you so much for your great review of Petit Palace Embassy, we are very happy for it!. It a pleasure to know that your stay in our hotel was a nice experience, and that all our services and facilities were lived up to you. Our location is perfect for the best shopping in Madrid and our staff was always available for your requests . We hope see you soon again. Sincerely. Maria García Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2017
Good location, good rooms and great breakfast. Xoxoxoxocoxo
Comment from Hotel Management
Jul 14, 2017 by embassy, Hotel Management
Dear guest, Thank you for your great review of our hotel. We are very happy that your stay was a nice experience. It will be a pleasure see you again. Sincerely, Maria Garcia Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

A GREAT CHOICE WHILE IN MADRID

Posted Jul 11, 2017
Pros: Location. Room space. the STAFF.
Cons: Restaurant hours.
Location: This hotel is basically in the middle of the Madrid that every tourist will visiting.
This hotel is THE place to stay while in Madrid. Do not get disguised by the fact that seems a small 4-star hotel, It is in fact 4 star, however; the staff makes you feel that you are in a 5 star. Everybody is very friendly and looking to help you in your needs and making sure your have a memorable stay with them. Kike at the bar is specially helpful if you need advice or tips to do something special or to go some place else. So remember, Petit Palace at Serrano is the place to stay in Madrid.
Comment from Hotel Management
Jul 14, 2017 by embassy, Hotel Management
Dear Arsen, Thank you for your great review of our hotel . We are very happy that your stay at Petit Palace Embassy has been a pleasant experience, and that all our serivces and faclities have lived up to you. . Thank you very much for your recommendation, it is very important for us. It will be a pleasure to see you again soon. Sincerely, Maria Garcia Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Great, except strange bathroom.

Posted Jul 4, 2017
Great hotel. Large rooms by European standards. Ideal location. Modern and clean. Conveniently located right next to a taxi stand. The staff was beyond amazing and friendly, which is not the norm in Spain. We had a problem with our shower drain upon arrival, but it was quickly fixed. The only downside was the strange and tiny shower pod and the extremely high toilet which was not comfortable to use. The bathroom was huge, but the tiny Euro shower pod was not ideal and was disappointing. If a guest is extremely tall, has mobility issues, or is a little on the heavier side, the shower would be unsuitable and impossible to use. My grandmother stayed at this hotel, which we found out after making our reservation, and she said she could not use the shower at all and thus can never stay at this hotel again, despite loving it in every other way.
Comment from Hotel Management
Jul 20, 2017 by embassy, Hotel Management
Dear K, First all, thank you for your great review of our hotel. We are very happy that your stay has been a pleasant experinece, as well as that you have enjoyed Madrid thanks to our exceptional location, on Calle Serrano; And of course, that our staff has lived up to your expectations. Regarding the bathroom facilities, it is a pleasure to inform you , that , in a few months we will carry out a refurbishment to improve all t hotel facilities and our bathrooms will be very confortable for everyone, so we hope to see you and your grandmother soon again!! Sincerely, Maria Garcia Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Jul 1, 2017
NIce hotel, good location, wi-fi good. Bed design allowed me to keep hitting shins whilst walking past otherwise comfortable room.
Comment from Hotel Management
Jul 3, 2017 by artgallery, Hotel Management
Dear Mark, Thank you for your review of our hotel. We are happy that you enjoyed our great location , in Serrano Street. We are very sorry if our facilities room weren´t live up you, we wil try improve it. It will be a pleasure see you soon again. Sincerely, Maria Garcia Front Desk Manager