Ratings based on 288 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San Juan Puerto Rico

Excellent location

Posted Oct 19, 2017
I did not like the bathroom claustrophobic shower cabin neither the pillows.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City, MO

Excellent hotel, quiet and convenient location.

Posted Oct 14, 2017
Pros: Location, quiet and clean room, great staff.
Location: The hotel is centrally located. It was easy to get to the museums and great restaurants.
We really liked this hotel. Our room was clean, comfortable and quiet. The location of the hotel was great. The staff was very friendly and helpful. We want to call out Felipe and Alberto, who were both super helpful. Great experience!
Comment from Hotel Management
Oct 16, 2017 by embassy, Hotel Management
Dar Gary, Thank you for your great review of our hotel. It´s a pleasure know that your stay in Petit Palace Embassy was a nice exprience, and you enjoyed our service, facilites and exclusive location. Thank you for your special mention of Felipe and Alberto, they are a excellent professionals! We hope see you soon again. Sincerely, Maria Garcia Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose

Excellent Hotel

Posted Oct 11, 2017
Very well located, walking distances to very good stores. Super restaurants aroud
Comment from Hotel Management
Oct 13, 2017 by embassy, Hotel Management
Dear Oscar, Thank you for sharing your review. We are very happy that you satay in Petit Palace Embassy was a nice experience. It will be a pleasure see you son again. Sincerely,
4 out of 5
by A verified traveler from miami

Reasonable Price, average service

Posted Oct 6, 2017
Good relation price quality, but still average Shower is very tight
Comment from Hotel Management
Oct 13, 2017 by embassy, Hotel Management
Dear Francisco, Thank your for your review of our hotel. We are happy that you enjoyed your stay with us. we hope see you son again. Sincerely, Maria Garcia Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2017
Excellent address. In between restaurants and shops
Comment from Hotel Management
Oct 2, 2017 by embassy, Hotel Management
Dear guest, Thank you for your great review of our hotel. We are very happy that you enjoyed our fantastic location. It will be apleasure see you soon again. Sincerely, Maria Garcia Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Rodeo Drive of Madrid

Posted Sep 29, 2017
La Petit is a very upscale chic hotel that’s located in the heart of designer’s row! It’s clean, elegant and the staff is very attentive. I would highly recommend this hotel and have already told my friends.
Comment from Hotel Management
Oct 2, 2017 by embassy, Hotel Management
Dear Becky, Thank you for your great review of our hotel. It is a pleasure to know that you had a pleasant experience and that you enjoyed our fantastic location and our service staff. Thank you for your recommendation to other users! We will be very happy if you return soon. Sincerely , Maria Garcia Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Ideally located hotel in Madrid

Posted Aug 28, 2017
Pros: The staff, the location, and the breakfast
Cons: Increase the size of the bath stall, lock on the bathroom door
Location: The arch, designer stores, famous garden
The hotel is a chain of hotels in Madrid. From this hotel all major attractions are about 20 minutes walk. Typically by taxi it is about 9 Euros. All taxi drivers speak Spanish and English. Keep change at all times. The hotel staff Carolina, Dani, Aida at the front desk are very helpful and fluent in English. The breakfast buffet if included in the price it is great otherwise 12Euros per person can be bit high. Although they have tons of spread and the taste is good. The hotel is comfortable. One final note, the bath stand / stall is quite narrow and may not fit a heavy set person. I would stay in this hotel again.
Comment from Hotel Management
Aug 29, 2017 by Daniel, Hotel Management
Dear Guest, Thank you very much for your great feedback about your recent stay with us, it is very satisfying to know that we have achieved your expectations. We are delighted to see that you would choose to return to our hotel. We would also thank you for your kind words, especially for Aida, Carol and Daniel, we will be passing your comments to them, we are pretty sure it will motivate them to continue the good job! We feel very glad you enjoyed our breakfast as we thank you for all the recommendations for our next guests. Best Regards; Daniel
5 out of 5
Recommended
for Everyone
by A verified traveler from washington

Great centric hotel.

Posted Aug 27, 2017
We were warmly treated by Tania at the front desk. Petit palace never disappoints good prices and confort. In this case, the hotel is at a great location. I have stayed here twice in less than a year and I would stay here again next time.
Comment from Hotel Management
Aug 28, 2017 by embassy, Hotel Management
Dear Sofia, Firstly, i would like to thank you for your loyalty. It satisfies me to read that your overall impression of the Hotel is so good and that you found our location perfect. Thank you so much for your nice words regarding the service provided by the team, specially Tania, I always pride myself in my friendly team that always try their best to ensure our guest to leave feeling brilliant and enjoy the real Petit Palace Experience!. We look forward to welcoming you in the very near future. Best Regards, Pablo Rozas
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Great location and helpful staff

Posted Aug 23, 2017
The staff gave great restaurant advice. I loved Dani and Adie. The desk staff always knew the answer to our question.
Comment from Hotel Management
Aug 25, 2017 by Embassy, Hotel Management
Dear Marjorie, Thanks for the awesome review, it is amazing to read that you had a great time at the hotel. Thank you so much for your nice words regarding the service provided by our team, specially Daniel and Aida. We are proud to read you found the service provided friendly and our fantastic location. We hope you will be joining us on your next visit to Madrid. Best Regards Tania Front Desk Team Petit Palace Embassy Serrano
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Great view to Serrano with a terrace

Posted Aug 23, 2017
Clean, spacious, great service and attitude from all the staff.
Comment from Hotel Management
Aug 26, 2017 by R.M., Hotel Management
thank you very much