Ratings based on 432 Verified Reviews

3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Argentina

Nice hotel very good for the price

Posted Sep 24, 2017
Pros: Staff, TV, GREAT LOCATIONñ
Cons: BATHROOM PRIVACY
Location: Great great location
Everything is excellent but the bathroom privacy is lost
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 7, 2017
Overall very nice and comfortable. The bathroom without door shower was the only negative. Water splashed all over the floor and toilet while taking a shower
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Fl

Nice hotel in upscale part of Madrid

Posted Jun 25, 2017
Everything was nice and only complaint was the shower head lacked water pressure. The hand held shower part was good though 😎
Comment from Hotel Management
Jun 30, 2017 by María Romero (Front Desk Manager), Hotel Management
Dear Client: Thank you very much for staying with us. We appreciate your feedback! We will be glad to welcome you back again son. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 3, 2017
Nice hotel in a quiet neighbourhood with easy access to city center and the different touristic sites. Nice shopping and cafes area
Comment from Hotel Management
Jun 5, 2017 by María Romero (Front Desk Manager), Hotel Management
Dear Client: We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your comment. We are so happy to know you enjoyed our location. It would be a pleasure to welcome you back in the near future. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham

Good hotel, easy walking to all attractions

Posted Jun 3, 2017
Excellent welcome at 11pm at night with recommendations provided for a late dinner. Clean and tidy room , bunk beds for our son. Room small but perfectly adequate as all we did was sleep in it as we were out all day long, Alicia at reception was excellent and spoke to our 6 year old son every day to ask him what he had done in Madrid and giving us tips for things to do. She made him feel special and she gave him a small gift to help him save for his next trip to Madrid, She is an asset to the hotel.
Comment from Hotel Management
Jun 5, 2017 by Gema de Tera (Dto de Dirección), Hotel Management
Dear Mr. Mckinnon: I hope your family and you had a good return flight and that you have had the opportunity to rest after your stay in Madrid. We would like to thank you for having chosen Petit Palace President for your stay and for taking the time share your experience with us . We are pleased to know all the family enjoyed your stay with us and we are thrilled to learn my colleague and ambassador Alicia was able to made him very special, through her warm hospitality and service, I will be happy to share your notes with Alicia and I would like to thank you for your recognition to her efforts. All the team are looking forward to welcoming your family and you back soon. Best Regards,
3 out of 5
by Mauricio

Posted May 2, 2017 on Hotels
Comment from Hotel Management
May 10, 2017 by Eva Garcia, Hotel Management
Apreciado cliente: Quisiéramos agradecerle haya confiado en Petit Palace President para su reciente estancia en Madrid y que nos dedique parte de su tiempo en compartir su experiencia con nosotros. Esperamos volver a darle la Bienvenida en su próxima a la ciudad. Reciba un cordial saludo, María Romero (Jefa de Recepción)
3 out of 5
by Isidro

Posted Apr 26, 2017 on Hotels
Comment from Hotel Management
Apr 28, 2017 by Eva Garcia, Hotel Management
Apreciado Sr. Isidro: Espero haya tenido un feliz viaje de vuelta a casa y que haya podido disfrutar al máximo de la ciudad. Quisiera agradecerle haya confiado en nuestro hotel para su estancia en Madrid y que haya dedicado parte de su tiempo en compartir su experiencia con nosotros. Será un placer recibirle en un futuro próximo. Un saludo, María Romero (Jefa de Recepción)
5 out of 5
by abdulaziz

Posted Apr 12, 2017 on Hotels
Comment from Hotel Management
Apr 17, 2017 by Eva Garcia, Hotel Management
Estimado cliente: Le agradezco enormemente la puntuación otorgada y que nos haya elegido para su estancia en Madrid. Será un placer recibirle de nuevo muy pronto. Un saludo, María Romero (Jefa de Recepción)
5 out of 5
by margaret

Posted Apr 6, 2017 on Hotels
Very cool hotel , great location and kudos to staff
Comment from Hotel Management
Apr 17, 2017 by Eva Garcia, Hotel Management
Dear Margaret: First of all I would like to thank you for choosing Petit Palace President for your stay in Madrid. It is great to know you enjoyed our location and the staff satisfied your expectations. It will be a pleasure to welcome you back again soon. Kind regards, María Romero (Front Desk Manager)
5 out of 5
by Sean

great breakfast

Posted Mar 1, 2017 on Hotels
great breakfast and a friendly staff.
Comment from Hotel Management
Mar 9, 2017 by Eva Garcia, Hotel Management
Dear Sean: We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to review your stay with us. We are pleased to know you enjoyed our breakfast and that reception service exceeded your expectations. We are looking forward for your next visit. Best Regards, María Romero (Front Desk Manager)