Ratings based on 686 Verified Reviews

4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by Joana

This traveler left a rating score only Posted Mar 1, 2017 on Hotels
5 out of 5
by A verified traveler

Very nice hotel

Posted Feb 2, 2017 on Hotels
Everything was good. Friendly personnel. Italian shower would be nice for older people than stepping into a bath.
3 out of 5
by Paul

Very Poor gym.

Posted Feb 2, 2017 on Hotels
The Gym in this hotel is very old and most of the cardio equipment is very old and broken so if the gym is important to you then stay somewhere else.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean modern great location

Posted Jan 27, 2017
Nice location, right across from the Metro and walking distance to,shopping, dining, etc. the room was spacious and clean and modern. My only complaint was when some one upstairs flushed the toilet it sounded like a massive waterfall,in my room.I would stay again though.
2 out of 5
by joey

This traveler left a rating score only Posted Jan 20, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Very nice hotel in a good area.

Posted Dec 26, 2016
Excellent location: Public transport, shopping, restaurants, close to Puertas de Alcalá, Retiro. Hotel room quite good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Posted Dec 25, 2016
Great location, super clean rooms, super nice staff, next to El Corte Ingles de Goya.
3 out of 5
by A verified traveler from Austin, TX

Hotel was great but miserably hot

Posted Nov 29, 2016
Pros: Staff was nice. Location was great.
Cons: Rooms are unbearably hot.
The hotel was very nice and the location was great. But all of that was overshadowed by how miserably hot the room was. The AC in the room was not available. And, it was not at all well communicated that turning on the AC actually turned on the heat. It was strange that there was AC in the rest of the building, but not the rooms. Also, there was no accommodation to deal with the heat (ex. fans). I couldn't sleep due to the unbearable level of heat. There was one small window, but it wasn't enough to cool the room. Also, it's not fair to expect that to accommodate for the heat as not all guests will be comfortable sleeping with the window open.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Excelent choice!

Posted Nov 28, 2016
This hotel is an excelent choice when you come to Madrid for any reason! It's location is great, the cleanliness is what you expect in a 5 star hotel, the best of it is the breakfast wich was included in my booking fare! I will recomend it to everyone!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very well locates

Posted Nov 21, 2016
The restaurant is not good and expensive, salad had a lot of a strong sweet dressing and desert with uncooked white eggs