Ratings based on 365 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from long island NY

Great size room, great location

Posted Aug 15, 2017
To start room was larger than two other hotels we've stayed at in the area. The free breakfast was the first that was worth it, Alina, the lady that oversaw the kitchen did an amazing job, clean !! Even made cheese omelets ! loved it ! Terrell at the front desk made sure we had anything we wanted or needed. Yes could use some updating but you can't beat it for the price.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
Good and friendly staff and comfortable, clean room.
Comment from Hotel Management
Jul 19, 2017 by Management, Hotel Management
Thank you so much! We're glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Outstanding experience

Posted Jul 9, 2017
Room was fantastic-only thing I didn't like was s not being able to close the outside set of curtains to fully block incoming light. I prefer a very dark room to sleep and didn't like the amount of light that filtered on through the thinner pair of curtains. Our room faced the street/intersection leading into the hotel with the traffic light so there was a fair ount of light. Other than this factor, our room was great, thr staff was very friendly and the hotel was immaculate. Wish I would have had a longer stay there as the pool area was very inviting but didn't have enough time to enjoy it. I would recommend this hotel with ease to anyone I know.
Comment from Hotel Management
Jul 10, 2017 by Management, Hotel Management
Thank you so much! We're glad you enjoyed your stay. I apologize for the light shining through the room. We do have black out curtains located just behind the sheer curtains for your convenience
4 out of 5
Recommended
for Families
by A verified traveler from Richmond, VA

Convenient location, excellent staff, rooms fine

Posted Jun 27, 2017
Pros: Friendly staff, conveniences in room, 24 hour coffee/tea
Cons: cleanliness and updating of hallway
Location: Right near Roanoke College, plenty of restaurants, shopping, and of course, the mountains.
The front desk staff were exceptionally friendly and welcoming each day. The hotel has a gym, pool with a beautiful mountain view, nice breakfast area, and 24 hour coffee and tea. Rooms have a mini-fridge and a microwave, and a coffee maker. The guest rooms were clean and comfortable, but the hallway (we were on first level) was a bit worn looking and the hallway carpets could use a cleaning. Our guest room was missing a hook on the bathroom door so there were limited places to hang towels. The walls were a bit thin but once folks quieted down in the evening it was fine. It was a good value and we would return.
Comment from Hotel Management
Jul 7, 2017 by Management, Hotel Management
Thank you so much. I apologize for the issue regarding the carpeting, and can assure you it has been rectified. We hope to see you again the next time you're in the area.
2 out of 5
by A verified traveler

Posted May 19, 2017 on Hotels
We had a total of 5 guest and the hotel only had 1 piece of soap for us to use! We go to the front desk to ask about the soap issue and the front desk gives us a little bar of soap. The pull out bed springs were broken and we found old ice cream in the refrigerator.
Comment from Hotel Management
May 30, 2017
On behalf of the entire staff, We apologize for not exceeding your expectations throughout your stay. I have spoken with my desk staff regarding the soap issue, and housekeeping regarding the other issues with your stay. We hope you give us a chance again the next time you're in Salem so we can provide superior service.
3 out of 5
by A verified traveler

OK for one night

Posted May 16, 2017 on Hotels
Convenient to Lewisgale Hospital. Room was dated. TV was located at an inconvenient place. Sofa was dirty. People in the AM were friendly. Nice breakfast choices. Very noisy with dogs barking late at night in the hotel and people talking loudly late at night. Hard to get to sleep.
Comment from Hotel Management
May 30, 2017
Thank you for taking the time to leave a review. On behalf of the entire staff, I apologize for not exceeding your expectations throughout your stay with us. I have spoken with our housekeeping staff regarding the incident with the sofa as well. We hope you give us a chance again the next time you're in Salem so we can provide superior service.
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

nicest people and great inn

Posted May 1, 2017
Pros: everything
Cons: stay the same professional team
Location: right around the corner from where i was going
i was really happy from the rooms to the smiling workers at the motel was like living at home clean rooms felt really safe Tim was really a helpful employee all the employees from cleaning crew to the front desk included will stay again right in a great place for where we went again 5 stars thank you all Robert Osterhout
Comment from Hotel Management
May 30, 2017 by Management, Hotel Management
Thank you so much. We're glad you enjoyed your stay!
5 out of 5
by Angelique

Posted Apr 24, 2017 on Hotels
Stop for the night...Clean and crisp linens and the smell of waffles to wake us up. Give the spam a break. Maybe sausage patties?
Comment from Hotel Management
May 30, 2017
Thank you so much! We're glad you enjoyed your stay. I apologize for the issue with breakfast though. We do have a rotational menu including sausage patties.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Convenient location, clean and well-appointed

Posted Apr 24, 2017
Check-in was a little slow. We arrived quite late at night (after midnight). Other than that, the property was excellent.
Comment from Hotel Management
May 30, 2017 by Management, Hotel Management
Thank you so much. We're glad you enjoyed your stay.
5 out of 5
by A verified traveler

Comfortable stay

Posted Apr 15, 2017 on Hotels
Bed was super comfy & yummy breakfast . Everyone was nice & helpful.
Comment from Hotel Management
Jun 2, 2017
Thank you so much! We're glad you enjoyed your stay.