Ratings based on 361 Verified Reviews

4.2 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
Good and friendly staff and comfortable, clean room.
Comment from Hotel Management
Jul 19, 2017 by Management, Hotel Management
Thank you so much! We're glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Outstanding experience

Posted Jul 9, 2017
Room was fantastic-only thing I didn't like was s not being able to close the outside set of curtains to fully block incoming light. I prefer a very dark room to sleep and didn't like the amount of light that filtered on through the thinner pair of curtains. Our room faced the street/intersection leading into the hotel with the traffic light so there was a fair ount of light. Other than this factor, our room was great, thr staff was very friendly and the hotel was immaculate. Wish I would have had a longer stay there as the pool area was very inviting but didn't have enough time to enjoy it. I would recommend this hotel with ease to anyone I know.
Comment from Hotel Management
Jul 10, 2017 by Management, Hotel Management
Thank you so much! We're glad you enjoyed your stay. I apologize for the light shining through the room. We do have black out curtains located just behind the sheer curtains for your convenience
4 out of 5
Recommended
for Families
by A verified traveler from Richmond, VA

Convenient location, excellent staff, rooms fine

Posted Jun 27, 2017
Pros: Friendly staff, conveniences in room, 24 hour coffee/tea
Cons: cleanliness and updating of hallway
Location: Right near Roanoke College, plenty of restaurants, shopping, and of course, the mountains.
The front desk staff were exceptionally friendly and welcoming each day. The hotel has a gym, pool with a beautiful mountain view, nice breakfast area, and 24 hour coffee and tea. Rooms have a mini-fridge and a microwave, and a coffee maker. The guest rooms were clean and comfortable, but the hallway (we were on first level) was a bit worn looking and the hallway carpets could use a cleaning. Our guest room was missing a hook on the bathroom door so there were limited places to hang towels. The walls were a bit thin but once folks quieted down in the evening it was fine. It was a good value and we would return.
Comment from Hotel Management
Jul 7, 2017 by Management, Hotel Management
Thank you so much. I apologize for the issue regarding the carpeting, and can assure you it has been rectified. We hope to see you again the next time you're in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

nicest people and great inn

Posted May 1, 2017
Pros: everything
Cons: stay the same professional team
Location: right around the corner from where i was going
i was really happy from the rooms to the smiling workers at the motel was like living at home clean rooms felt really safe Tim was really a helpful employee all the employees from cleaning crew to the front desk included will stay again right in a great place for where we went again 5 stars thank you all Robert Osterhout
Comment from Hotel Management
May 30, 2017 by Management, Hotel Management
Thank you so much. We're glad you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Convenient location, clean and well-appointed

Posted Apr 24, 2017
Check-in was a little slow. We arrived quite late at night (after midnight). Other than that, the property was excellent.
Comment from Hotel Management
May 30, 2017 by Management, Hotel Management
Thank you so much. We're glad you enjoyed your stay.
5 out of 5
by A verified traveler

Comfortable stay

Posted Apr 15, 2017 on Hotels
Bed was super comfy & yummy breakfast . Everyone was nice & helpful.
Comment from Hotel Management
Jun 2, 2017
Thank you so much! We're glad you enjoyed your stay.
4 out of 5
by diane

Posted Apr 11, 2017 on Hotels
Comment from Hotel Management
Jun 2, 2017
Thank you so much! We're glad you enjoyed your stay.
3 out of 5
by Kinias

Posted Apr 11, 2017 on Hotels
Comment from Hotel Management
Jun 2, 2017
Thank you so much! We're glad you enjoyed your stay.
3 out of 5
by Hnnaah from Va

Hospital visit

Posted Apr 11, 2017 on Hotels
Nice hotel
Comment from Hotel Management
Jun 2, 2017
Thank you so much! We're glad you enjoyed your stay.
5 out of 5
by ronald

Great stay!

Posted Apr 7, 2017 on Hotels
Excellent place to stay while in Salem, VA. Rooms are very clean and are comfortable.
Comment from Hotel Management
Jun 2, 2017
Thank you so much! We're glad you enjoyed your stay