Ratings based on 636 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from New York

Hotel pool availability & staff disappointing

Posted Apr 6, 2018
Pros: The rooms were clean and I liked that they offered iced lemon water in the lobby everyday.
Cons: The attitude of the staff needs improvement. They must get away with their unprofessional conduct to feel they can continue to do it.
Location: We enjoyed visiting Dixie caverns and eating at Mama Maria's restaurant. Yum! Enjoyed the local YMCA. That's where we ended up going to swim.
The main amenities I was looking for in a hotel was an indoor pool & free breakfast. Their jacuzzi won me over. Yet, after checking in I was told the pool area was unavailable. Surprised, I asked when it would be available. The frontdesk lady said it had been drained awhile back and it was posted on their website. She quickly disappeared to the back room before I could say anything else. My husband & I arrived about 6 pm from NY with 2 kids to visit their grandparents. We were all tired & looking forward to the pool that night and for our entire stay. When planning this trip I did not see any notifications on their website about the pool being out of service. I even checked again when I got to our room and still did not see anything. But, after persistently checking each page I finally found a small statement at the bottom of one stating the pool was not in service. As for the free breakfast, I have no complaints except for the mean attitude of the cleanup lady. She made it quite clear she was complaining about us ("latecomers") to the person she was speaking to on her cell. I wasn't late or adding to her work. I'd let my children sleep in and waited to make their waffles until after I had my breakfast. I began them before she started cleaning. She threw things hard into the garbage I guess to make me uncomfortable. I tipped her hoping she would feel more appreciated or act nicer the next few days, but she didn't. I don't know if I'll come back for our next visit!
3 out of 5
by A verified traveler

Pool disappointing

Posted Apr 2, 2018
I booked this hotel specifically because they claimed to have a heated indoor pool. We put on our swimsuits and couldn’t even get in the water because it was too cold. The temperature gauge read 35 degrees F. We were extremely disappointed. We asked the person at the desk and she said that they had to keep the door to the outside open at all times so that the room didn’t get too steamy. Doing so, however, let the cool air in from outside and made the pool unswimmable. While we were in the pool area, several people were able to come in through the unlocked door without key cards. Thankfully, these people were just finding a shortcut to check in but other non-guests could easily sneak into the hotel since they leave an outside door open at all times. I have stayed here in the past without any issues but I doubt I’ll be staying here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice place in Salem VA

Posted Mar 26, 2018
Pros: proximity to Roanoke College
Cons: please fix the pool and spa!
Very nice place, comfortable and breakfast abundant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great night,s sleep

Posted Mar 26, 2018
Lovely room and comfy bed. Very helpful staff. I,d stay here again. Some noise between rooms through the door if you have rooms that could adjoin.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Mar 18, 2018
Very well staffed and very helpful. I would stay again
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2018
Great location close to Roanoke College, food and shopping.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 15, 2018 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 15, 2018 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2018
Good for the price! Only stayed one night but staff was super accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler

Location, comfort, clean

Posted Jan 9, 2018
Could not have been better. Everything met my expectation.