Ratings based on 589 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from drums pa

Good experience

Posted Nov 22, 2017
Large, clean and nicely decorated rooms Very nice hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value on VT game weekends

Posted Nov 19, 2017
30 minutes to stadium, good breakfast, excellent clean and comfortable rooms. Easy on/off I-81.
5 out of 5
Recommended
for Families
by A verified traveler

It was a great room for a family of 5.

Posted Nov 15, 2017
Pros: The size of the rooms.
Cons: I asked 2 different staff people the same question, and received 2 different answers.
The rooms was very clean and very comfortable. Having the sofa bed was very convenient for our family of 5. We weren't there long enough to use the indoor pool, but hopefully next time. The breakfast was very good and had a nice variety.
1 out of 5
by A verified traveler

Extra charges to my bank account

Posted Nov 13, 2017
Pros: Nothing
Cons: Everything. The entire hotel and staff needs to be remodeled.
I used a card to hold my room and when I arrived I wanted to pay cash. They would not accept a cash payment without me also putting down a $250.00 "deposit" in cash so I had to use my bank card to pay for my room. The cashier told me my amount and charged my account. However, when I reviewed my bank account two days later there was a different amount charged to my account that included an extra $25.00 that no one could explain except stating that my bank added these charges. Ummm, that's the craziest thing I've heard lately!! Then also on my account was another charge from this hotel at 1:11 a.m. two days later that once again they can't explain because these extra amounts are not listed in my hotel "portfolio". The first room we checked in to wreaked of cigarette smoke however we were told that all rooms were non-smoking. So we were switched to another room. This room had a couch that looked like it had been sitting curb side for months!! The carpet was stained and dirty. The exhaust fan in the bathroom did not work nor did the refrigerator. Breakfast had very limited items for it to be considered continental. We arrived back to the hotel every night at 9:00 p.m. and never had a parking space. For the amount of rooms this hotel has, they do not have adequate parking spaces. I will never recommend this hotel to anyone nor will I stay here again. I'm still trying to get the "extra" charges resolved.
5 out of 5
Recommended
for Everyone
by A verified traveler from fl

Close to family

Posted Oct 26, 2017
Our GPS wouldnt take us to hotel. Had to call hotel for directions
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2017
Pleasant stay convenient to Roanoke College Would stay again in the future
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2017
2 night stay to visit family, good location right off highway
3 out of 5
by A verified traveler from Columbus Ohio

Strange Hotel

Posted Aug 30, 2017
Pros: It's location was the primary reason I booked it.
Cons: I know that working the night shift at the front desk of a hotel is not a normal life's dream but please put forth some effort.
Location: Not relevant to my stay.
I needed a hotel close to my daughter's college for move-in weekend. No problem booking the hotel and checking in. However, the staff behind the front desk seemed bored out of her mind and continued to look that way for the rest of the time I saw her. I stayed two nights. Next day when I returned to the hotel for a quick change the large TV in the lobby was playing Django Unchained. Apparently, the new guy behind the front desk was watching it. Strange movie to be showing when kids were walking around the lobby. When I came back the movie was still playing and the attendant was now in the lobby watching it more intently. Another issue was with house keeping. The staff for that came by at about 9:15am the first morning. I responded to the knock with a not now. Apperenly that meant not ever because when I did return to my rooom arround 4:00pm the room was not cleaned an it was never cleaned thereafter. Finally, the breakfast was fine with a very limited selection. Nothing good or bad.
3 out of 5
by Benjamin

This traveler left a rating score only Posted Aug 25, 2017 on Hotels
5 out of 5
by sopitlada

This traveler left a rating score only Posted Aug 24, 2017 on Hotels