Bar (on property)

Reviews of Doubletree by Hilton Salem

4 out of 5
Doubletree by Hilton Salem
1590 Weston Ct NE, Salem, OR

Reviews

7.8

Good

Rating 10 - Excellent. 370 out of 1008 reviews" "
Rating 8 - Good. 297 out of 1008 reviews" "
Rating 6 - Okay. 185 out of 1008 reviews" "
Rating 4 - Poor. 89 out of 1008 reviews" "
Rating 2 - Terrible. 67 out of 1008 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy heater but nice room and great cookies
Stayed 1 night in Mar 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Doubletree Management on Mar 25, 2024
Thank you for your feedback! We hope you enjoyed your stay!

10/10 Excellent

Lynn A., Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Doubletree Management on Mar 20, 2024
Thank you for your feedback! We are happy you enjoyed your stay with us!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was fair for the room I received.
Stayed 1 night in Mar 2024
Response from Doubletree Management on Mar 20, 2024
Thank you! We hope you were able to enjoy your stay!

8/10 Good

Micah, Kirkland

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Hotel was nice, and staff was kind. Area around hotel was not very nice.
Stayed 1 night in Mar 2024
Response from Doubletree Management on Mar 20, 2024
We strive to provide a pleasant stay, and it is disappointing to learn that we missed the mark. Please rest assured that your comments have been shared with our team to foster improvements. We hope we can provide a better experience next time.

6/10 Okay

Mandee

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were so very kind and helpful, the beds were pretty dang comfortable, the room was clean except the floors as carpwts had lots of stains and rhe hard floor was sticky in places which was super gross. The area is swarming with homeless and many waiting on the street by the hotel for their daily drug fix, that was sure the craziest thing to witness out our window daily. There was no laundry facility, the pool and hot tub were both freezing and the price for breakfast for qhat was available was very disappointing. If you have any dietary restrictions, such as gluten free, go elsewhere for breakfast as this one will leave you starving.
Stayed 2 nights in Mar 2024
Response from Doubletree Management on Mar 20, 2024
Thank you for your feedback. We're sorry to hear you did not enjoy the breakfast and that you found our hotel to be in poor condition due to ongoing construction. Guest comfort and satisfaction are our top priorities, and we regret leaving you with a bad impression. We will discuss this with our management team to avoid any future issues. Please contact us directly so that we can investigate further and make things right.

6/10 Okay

Rodney

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Freeway and side road very noisy. Hotel needs some updates. Door had a missing latch plate on door jam, so key wouldn't work very well. Friendly & helpful staff.
Stayed 4 nights in Feb 2024
Response from Doubletree Management on Mar 20, 2024
We are very sorry to hear you had such a negative experience at our hotel. Our goal is always to provide excellent service for our guests, so we’re disappointed that we didn’t meet your expectations. We would love to speak with you further about your visit so we can improve our service in the future. Please feel free to contact us directly.

6/10 Okay

estella

Incovenient
Stayed 1 night in Feb 2024
Response from Doubletree Management on Mar 4, 2024
We apologize sincerely for your unsatisfactory experience staying with us. We hope we can make it right in the future. Do not hesitate to reach out to us directly if you would like to speak more about the issues you had during your stay.

8/10 Good

David

Stayed 2 nights in Feb 2024
Response from Doubletree Management on Mar 25, 2024
We appreciate your feedback; we welcome you back in the nearest future!

4/10 Poor

Katie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful hotel room convenient location but also very noisy due to high traffic and construction early in the morning. Charge for every little thing. Overpriced in my opinion. Front desk was very helpful.
Stayed 1 night in Feb 2024
Response from Doubletree Management on Mar 4, 2024
Thank you so much for your feedback, we apologize for the traffic noise, and the construction disturbance. We are however glad front desk was helpful. We hope to make it right in the future and we apologize for the inconveniences you experienced.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
On-going constructions and way too much freeway noise
Stayed 1 night in Feb 2024
Response from Doubletree Management on Mar 4, 2024
Please forgive us for the disturbance the freeway noise caused you, we will work harder to improve. We hope you were able to enjoy your stay despite this. Thank you again for your feedback and we sincerely apologize.

10/10 Excellent

Esme

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property!!!!!
Stayed 1 night in Feb 2024
Response from Doubletree Management on Mar 4, 2024
Thank you for your kind words! We are happy to hear you enjoyed your stay with us!

10/10 Excellent

Charles

Stayed 1 night in Feb 2024
Response from Doubletree Management on Mar 20, 2024
Thank you for your feedback on your recent stay with us, we are happy to hear that you enjoyed your stay!

10/10 Excellent

Keith

Traveled with family
Landscape under construction at the moment
Stayed 2 nights in Feb 2024
Response from Che on Feb 13, 2024
We apologize for the current renovations and the construction taking place at our property. We hope you will give us another opportunity to make it right in in the future.

10/10 Excellent

JINXIANG

Stayed 1 night in Jan 2024
Response from Doubletree Management on Mar 20, 2024
We are so happy you enjoyed your stay with us, we hope to see you back soon!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Che on Feb 7, 2024
We hope that you enjoyed your stay, and we will see you next time!

6/10 Okay

Stefano

Stayed 1 night in Jan 2024
Response from Doubletree Management on Mar 20, 2024
We hope your stay was memorable and we hope to see you back once we have. fully renovated!

4/10 Poor

Tom

Traveled with group
I would not stay here again. Poor complimentary breakfast, missing items in room, thin towels...
Stayed 1 night in Jan 2024
Response from Che on Feb 1, 2024
We sincerely apologize for the poor breakfast and for any missing items in room. Please contact us directly if about the missing items, in case our housekeeping may have collected it while cleaning room. We apologize for the inconvenience and will work harder to improve.

8/10 Good

Rosalva

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Che on Feb 7, 2024
We hope you enjoyed your stay!

6/10 Okay

MaJessaneil, Sacramento

Traveled with family
Liked: Cleanliness, staff & service, amenities
Spent a night after a long drive. Convenient for traveler who wants to sleep after a long drive. Situated right next to the freeway.
Stayed 1 night in Jan 2024
Response from Che on Jan 31, 2024
We are happy to hear that your experience was pleasant, and we hope that you enjoyed your stay to its fullest! Thank you for choosing Hilton Doubletree!

6/10 Okay

robyn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The gal who was at the front desk was very nice, pleasant and helpful. The room was supposedly remodeled. But carpet had all kinds of nasty stains. The bed linens were dirty I had to put a blanket over the bed and sleep, plus the bed was not very comfortable kids running in the hall was very. Loud and the road noise was hard to sleep through.
Stayed 1 night in Dec 2023
Response from Doubletree Management on Jan 29, 2024
Thank you for taking the time to let us know about your stay. We apologize that the room was not cleaned properly and for the loud noise making it hard to sleep. We will work harder to improve on this and we appreciate you letting us know. Thank you for your kind words about our desk staff and we hope we can make it right in the future.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Doubletree Management on Jan 29, 2024
We are glad you enjoyed your stay, we hope to see you again soon!

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Che on Jan 24, 2024
Thank you so much for your feedback! We are so happy you enjoyed your stay! See you next time!

4/10 Poor

kevin

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The staff entered room before we checked out. Just strange and asked every time I walked by the desk asked if I was checking out not very friendly staff . But facility was clean and well maintained
Stayed 1 night in Jan 2024
Response from Che on Jan 17, 2024
We apologize for the incident with staff entering your room and for the unfriendly exchange with front desk agent. Our goal is always to provide excellent service for our guests, so we’re disappointed that we didn’t meet your expectations. We will work harder to improve, and we sincerely apologize for your poor experience.

2/10 Terrible

Maricela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Che on Jan 17, 2024
We sincerely apologize for your poor experience during your stay. We hope that you will give us another chance in the future to make it right.

8/10 Good

Leova

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality was great, clean, quiet.
Stayed 1 night in Jan 2024
Response from Che on Jan 17, 2024
Thank you for your feedback, we hope to see you back once we fully renovated!

10/10 Excellent

Jovani

Stayed 1 night in Jan 2024
Response from Che on Jan 29, 2024
Thank you for your feedback! We are so happy to hear you enjoyed your stay with us!

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Staff was very friendly and helpful.
Stayed 3 nights in Dec 2023
Response from Che on Jan 8, 2024
Thank you! We enjoyed having you! Hope to see you back in the nearest future!

8/10 Good

Isabell

Stayed 1 night in Dec 2023
Response from Che on Jan 17, 2024
Our goal is always to provide excellent service for our guests, and we are so happy to hear that your check in experience was pleasant and our staff was friendly and courteous. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. If you choose to stay with us again, we hope that your experience exceeded your expectations!

8/10 Good

Maria V

Liked: Staff & service, property conditions & facilities
Staff is super friendly attentive to their clients needs.
Stayed 1 night in Dec 2023
Response from Che on Jan 8, 2024
Thank you so much for your feedback we are so happy you enjoyed your stay with us!

10/10 Excellent

Audrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE rooms were super nice and bigger than I thought
Stayed 2 nights in Dec 2023
Response from Che on Jan 8, 2024
Thank you so much! We are so glad to hear you enjoyed your room!

8/10 Good

Susan

Traveled with family and small children
Disliked: Property conditions & facilities
Free WiFi was not available. Pool was too cold to swim.
Stayed 1 night in Dec 2023
Response from Che on Jan 8, 2024
We apologize for the WIFI and Pool being unavailable to you for your stay. Please forgive us for the inconvenience. We hope to make it right in the future.

6/10 Okay

Daniel

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
There was a strange odor, it smelt like new construction and mold.
Stayed 1 night in Dec 2023
Response from Che on Jan 8, 2024
We apologize for the issues you experienced with the bad odor in room. We will make sure to communicate this with management. Please forgive us for the inconvenience this had during your stay.

10/10 Excellent

Lorenzo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Che on Jan 8, 2024
We are so happy you enjoyed your stay with us!

2/10 Terrible

Debb

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have the warm cookies they advertise at check-in, although when you step in the elevator the first thing you see is a huge sign that advertises them as well. Also their bar and restaurant were closed and this was the main reason we chose this hotel, so that we would not have to drive anywhere while in the city. There was no deli option as stated, there were basically chips and candy available. The pool was not accessible due to construction. As far as what they're calling newly remodeled rooms, they were absolutely terrible. They were fairly clean and the one thing I can say is the bed was comfortable; however, there were no holders for towels or toilet paper on the walls. You had to step out of the shower and out into the room to get a towel. Because the drainage was terrible in the walk-in shower I fell going to get a towel because there was probably a half an inch or more of water all the way to the door and over to the toilet as well. Also in the room they put the coffee maker in a small alcove and there's absolutely no light there, so I had to get a flashlight in order to see to make coffee. And back to check in, the gentleman who checked us in was fairly pleasant but when I came back about the bar the woman there was an absolute word that I can't use here. This was by far the worst stay I've had in all my years of travel!!!!
Response from Che on Dec 25, 2023
We are very sorry to hear you had such a negative experience at our hotel. Our goal is always to provide excellent service for our guests, so we’re disappointed that we didn’t meet your expectations. We would love to speak with you further about your visit so we can improve our service in the future. Please feel free to contact us directly.

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
The first room had a door that didn’t lock and a rip in the curtains that made it look like a knife was used. Room 401. Then we got moved to 417 and I heard a trick getting plowed in 414. Nice to know prostitution is okay at the Double Tree.
Stayed 2 nights in Dec 2023
Response from Che on Dec 25, 2023
We apologize sincerely for the inconveniences you experienced during your recent stay with us. Please reach out to us directly if you would like to speak with our management more on these issues.

10/10 Excellent

Lorenzo

Stayed 1 night in Dec 2023
Response from Che on Dec 25, 2023
We are happy to hear you enjoyed your stay! Thank you for you feedback!

10/10 Excellent

Tricia

Traveled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Che on Dec 25, 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the front desk staff! Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. If you choose to stay with us again, we hope that your experience will exceed your expectations.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Che on Dec 25, 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the front desk staff! Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. If you choose to stay with us again, we hope that your experience will exceed your expectations.

4/10 Poor

Jamielin

Stayed 3 nights in Dec 2023
Response from Che on Dec 25, 2023
We are very sorry to hear you had such a negative experience at our hotel. Our goal is always to provide excellent service for our guests, so we’re disappointed that we didn’t meet your expectations. We would love to speak with you further about your visit so we can improve our service in the future. Please feel free to contact us directly.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Che on Dec 25, 2023
Thank you for feedback! We are happy you enjoyed your stay with us! We hope to see you again!

10/10 Excellent

JAMES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Che on Dec 25, 2023
Thank you for taking the time to share your experience with us! We are so happy to hear that you enjoyed your stay!

8/10 Good

Alvin

Liked: Amenities
clean room
Stayed 1 night in Dec 2023
Response from Che on Dec 25, 2023
Thank you! We hope you enjoy your stay!

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Visiting Salem
I enjoyed the stay. The hotel is convenient and close to freeway. I would have liked to have known about the construction going on in the lobby, but I was on the 3rd floor and did not hear anything. I will be reserving a room later in December.
Stayed 3 nights in Dec 2023
Response from Che on Dec 25, 2023
Thank you for your positive feedback! We are happy to hear that the construction taking place did not disturb you and welcome you back in the nearest future!

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from Che on Dec 25, 2023
Thank you for your feedback! We are so happy you enjoyed your stay with us!

10/10 Excellent

Martín Daniel

Stayed 1 night in Nov 2023
Response from Che on Dec 25, 2023
Thank you for your feedback! We hope you enjoyed your stay to its fullest!

8/10 Good

Noel

Hotel was ok, but under renovation. Our room was nice
Stayed 1 night in Nov 2023
Response from Che on Nov 27, 2023
We apologize for the current renovations taking place, we hope you were still able to enjoy your stay despite this. Thank you for sharing your experience with us.

10/10 Excellent

Alisha

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Che on Nov 23, 2023
We are so happy to hear your enjoyed your stay! We hope to see you again!

10/10 Excellent

sayer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Che on Nov 21, 2023
Thank you for your feedback, we are elated to hear you enjoyed your stay with us!

8/10 Good

Lalonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Che on Nov 21, 2023
We hope you enjoyed your stay and welcome you back in the nearest future! Thank you for your feedback!