They did not have the warm cookies they advertise at check-in, although when you step in the elevator the first thing you see is a huge sign that advertises them as well. Also their bar and restaurant were closed and this was the main reason we chose this hotel, so that we would not have to drive anywhere while in the city. There was no deli option as stated, there were basically chips and candy available. The pool was not accessible due to construction. As far as what they're calling newly remodeled rooms, they were absolutely terrible. They were fairly clean and the one thing I can say is the bed was comfortable; however, there were no holders for towels or toilet paper on the walls. You had to step out of the shower and out into the room to get a towel. Because the drainage was terrible in the walk-in shower I fell going to get a towel because there was probably a half an inch or more of water all the way to the door and over to the toilet as well. Also in the room they put the coffee maker in a small alcove and there's absolutely no light there, so I had to get a flashlight in order to see to make coffee. And back to check in, the gentleman who checked us in was fairly pleasant but when I came back about the bar the woman there was an absolute word that I can't use here. This was by far the worst stay I've had in all my years of travel!!!!