Room, 2 Queen Beds | Desk, Internet, bed sheets, alarm clocks

Reviews of Knights Inn Salem, OR

1.5 out of 5
Knights Inn Salem, OR
1555 State St, Salem, OR

Reviews

6.4
Rating 10 - Excellent. 57 out of 335 reviews" "
Rating 8 - Good. 107 out of 335 reviews" "
Rating 6 - Okay. 69 out of 335 reviews" "
Rating 4 - Poor. 48 out of 335 reviews" "
Rating 2 - Terrible. 54 out of 335 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet room
Stayed 1 night in Feb 2024

2/10 Terrible

Robert

Traveled with group, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow this is the worst motel in Oregon State. So I made reservations for two nights, we get there and the woman has a monitor behind her showing most of the motel was unoccupied; she lied to me saying there were no smoking rooms (my room WAS smoking, it lacked the no smoking sign other doors had) and she said she didn't have two rooms on the first floor even though the computer behind her was all green. She has a reputation to lying to clients according to other reviews. The room was awful: the bed was tiny and creaky, the bathroom towels were tiny, there was only shampoo, there were massive ratholes in the wall, the TV was tiny and my friends room's TV didn't work, and there was just zero insulation so it was cold as heck and I heard every snoring person in the building. So we wake up and decide to check out early, and I had to argue with the lady at the counter because she was claiming I was "cancelling" and not just leaving early because she had a policy that says they never give refunds. I let her know this was illegal and I would sue her if she didn't give me my money back. This place is AWFUL, just spend the extra money and stay at a real motel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Tara

Stayed 1 night in Nov 2023

2/10 Terrible

Christie Johnson, Dallas

Traveled with partner
Disliked: Amenities
This place was way below my expectation. To begin with, it smelled stale and musty. There were gouge marks all over the walls, the large dresser was broken and the front of one of the drawers was completely broken off and missing, the upholstery was torn and ripped open in places. I took pictures and went and talked to the staff about it, I was told that there had previously been a fight in that room. When I asked for a different room they refused. I would most definitely not recommend this place!
Stayed 1 night in Oct 2023

4/10 Poor

linh

Traveled with group, Traveled with family
I don’t like this property because no microwave no refrigerator no ice vending machine
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Renato

Most items didn’t work
Stayed 1 night in Oct 2023

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
So not worth thw money. I wouldn't even sleep on the sheets.
Stayed 1 night in Sep 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Ouiet and safe
Stayed 1 night in Sep 2023

10/10 Excellent

Wesley

Liked: Staff & service
Disliked: Property conditions & facilities
Very efficient check in
Stayed 1 night in Sep 2023

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Stayed 2 nights in Aug 2023

8/10 Good

steve d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice older motel close to downtown. Friendly staff.
Stayed 2 nights in Aug 2023

10/10 Excellent

Krista

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It ain’t the Taj Mahal of course, but everything was clean and functional and the hosts were kind and helpful.
Stayed 2 nights in Aug 2023

2/10 Terrible

william, San Marcos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff attempted to charge additional fees along with a pet fee for a service animal. Garbage don’t waste your time or money
Stayed 1 night in Aug 2023

8/10 Good

Lora

Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Not as advertised
They need to change information on the website and pictures. Very old property. There is no pool! They had no bath tubs, shower only. And they were hyper focused on how many people, when I'm a solo traveler. Check in after 4pm, 6:30 pm house keeping came knocking at the room.
Stayed 1 night in Jul 2023

4/10 Poor

THOMAS

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay here again. Grimy, dirty, unkept - inside and out. It has every possible indication of ownership that probably has no clue how to run a hotel or be in the hospitality industry. I honestly think the ownership may be clueless as to how dirty, grimy, and ill-maintained things are, as opposed to ownership willfully choosing not to remedy the countless problems, simply because the neglect was rampant throughout the property. Among the top 3 worst hotels I’ve stayed in my lifetime.

4/10 Poor

Kristian

Stayed 1 night in Jul 2023

8/10 Good

Rodney

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

8/10 Good

steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Salem location
Stayed 1 night in Jul 2023

4/10 Poor

Monica

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Close to a couple of restaurants.
Stayed 1 night in Jun 2023

2/10 Terrible

Charles

Stayed 1 night in Jun 2023

6/10 Okay

Elsa

Stayed 2 nights in Jun 2023

2/10 Terrible

Greg

Stayed 1 night in Jun 2023

4/10 Poor

Laura

Traveled with group
Disliked: Cleanliness
Stayed 1 night in May 2023

10/10 Excellent

Howard

Stayed 2 nights in May 2023

4/10 Poor

Pete

Business traveler
Disliked: Cleanliness, staff & service
Bathroom didn’t have any toilet paper, and the shower is dirty
Stayed 1 night in Mar 2023

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Quite location in Salem not far from downtown. Clean, furniture and decor old and worn but the things that need to work work. Comfortable bed. I was in Salem for a conference and stayed 3 nights. Thursday and Friday were very quite. Saturday night there was a loud group directly upstairs from me. But just inconsiderate in there volume, not rowdy or violent. Also Saturday staff seemed overwhelmed with number of guests and clean towels came at 9:00 pm instead of when room was serviced. But overall a great value for the price.
Stayed 3 nights in Feb 2023
Response from AP on Mar 18, 2023
Thank you so much for staying with us.

6/10 Okay

Robert

Stayed 3 nights in Feb 2023
Response from AP on Mar 18, 2023
THANK YOU.

8/10 Good

Lionel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Staci

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Floor was filthy. I was billed twice the amount advertised. The man at window was unfriendly.
Stayed 2 nights in Dec 2022

4/10 Poor

Selena, eugene

Traveled with family
Disliked: Cleanliness
It was an ok place for one night. If you dont mind the noise from the road and people making noise late at night. Not the cleaness rooms but if you dont mind it too much, its ok for the price.
Response from AP on Nov 6, 2022
Thank you for staying with us.

6/10 Okay

Carla

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Did not like standing out in the cold to register. Very unwelcoming. Did not receive enough towels. The beds were very comfortable.
Stayed 1 night in Oct 2022
Response from AP on Oct 28, 2022
Thank you for staying with us. We are very sorry about checking in by the night window. Did you ask for more towels?

6/10 Okay

Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly and helpful staff. Overal: 3/5 You get what you pay for here. The property is a bit older but it was quiet and the staff was helpful. Plenty of parking. Not all the rooms have the same quality amenities or condition. Nice bathroom and shower.
Stayed 1 night in Oct 2022
Response from AP on Oct 25, 2022
Thank you for staying with us.

6/10 Okay

Eduardo

Well I had missing towels and had to wait until later during the evening to get them
Stayed 1 night in Oct 2022
Response from AP on Oct 25, 2022
Thank you for staying with us. We are sorry that housekeeping gave the towels too late.

8/10 Good

Annie, Torrance

Liked: Staff & service
Good!
Stayed 1 night in Oct 2022
Response from AP on Oct 13, 2022
Thank you for staying with us.

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service
The room was clean but the property was very run down. Broken ice machine, leaky roof over stairwell. The weirdest thing was that no one was allowed into the office and you had to conduct business through a kinda bank window.
Stayed 2 nights in Sep 2022
Response from AP on Oct 4, 2022
We are glad that your room was clean. Sorry about the leaky roof, the workers couldn't finish fixing the roof before rain started. We haven't opened the office since COVID.

10/10 Excellent

Denise

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a decent place to stay at a decent price. I wasn’t looking for anything fancy but it was clean & I felt safe. The staff was so nice & accommodating. I needed 2 downstairs rooms & asked if they could be next to each other. The staff messaged me 2 different times to get info trying to make it happen. When we got there it was just as we requested.
Stayed 1 night in Sep 2022
Response from AP on Sep 29, 2022
I am glad you were happy with our facility. Glad that you got what you had requested.Thank you for staying with us.

10/10 Excellent

Kevin, Nashville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept property! Lady who checked us in was fabulous!
Stayed 1 night in Sep 2022
Response from AP on Sep 27, 2022
Thank you so much for staying with us. I am glad she was fabulous :)

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to train station and very friendly staff
Stayed 1 night in Sep 2022
Response from AP on Sep 14, 2022
Thank you for staying with us.

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and nice little quiet place to crash for the night!
Stayed 1 night in Aug 2022
Response from AP on Sep 1, 2022
Thank you for staying with us and giving us a review.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
State fair
Room was clean and had everything we needed but there was no microwave. Bed was has hard as nails and everytime you rolled over or got up it sounded horrible like a stack of woods. Bed diffently needs to be replaced.
Stayed 1 night in Aug 2022
Response from AP on Aug 30, 2022
Thank you so much for staying with us. Beds would be next to replace.

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I give it a big 0000 but maitnance sweet heart❤️
Man at fist had an actually pretty good exp when was in for the first time but now oh my gosh horrible exp went the day got there well ac didn’t work smelt so horrible got a headache and was hot so had to turn off had already called front desk oh just cuz past person who rented there didn’t complain they said was good which ended up being had burnt candle wax as wat maitnance person told me then they changed me to another rooom oh my gosh not the same one and fridge kept switing off don’t work no coffee. Pot or microwave. Nothing sad the only one person who I want to thank is matnance guys Thankyou you were a sweetheart u even tried to help me out in wanting me to use your personal chair due to no furniture in the same room eaither oh and didn’t get my money back not even an I’m sorry worst ever man I will never ever in my life ever go there agin they reallly need to update a lot cabinets broken. Tvs go w no service lol wow never expected thst sad to say bad place I totally thought diffrent but not anymore worst ever been at
Stayed 2 nights in Aug 2022
Response from AP on Oct 13, 2022
I am so sorry you had a bad experience at this property and on both rooms. We will talk with housekeeper and maintenance man.

8/10 Good

Laurence

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2022

8/10 Good

Barbara

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Apr 2022
Response from AP on Aug 10, 2022
Thank you for staying with us.

2/10 Terrible

Shawn

Stayed 1 night in Jul 2022
Response from AP on Aug 2, 2022
Thank you for staying with us.