Double Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Reviews of La Quinta Inn & Suites by Wyndham Salem OR

2.5 out of 5
La Quinta Inn & Suites by Wyndham Salem OR
890 Hawthorne Avenue SE, Salem, OR

Reviews

8.0

Very Good

Rating 10 - Excellent. 66 out of 135 reviews" "
Rating 8 - Good. 26 out of 135 reviews" "
Rating 6 - Okay. 26 out of 135 reviews" "
Rating 4 - Poor. 8 out of 135 reviews" "
Rating 2 - Terrible. 9 out of 135 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Parm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Quiet and clean. And front desk representative on duty was very kind
Stayed 1 night in Mar 2024

2/10 Terrible

Sofia

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
It was very noisy people next to my room where chatting all night did not let us sleep.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Sofia,Thank you for your review. Please accept our apologies that your stay was not as restful as you had hoped. Your feedback about noise is understood, and we'll be sure to share it with our internal team to determine ways of improving in this respect. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless visit worthy of a perfect rating.Sincerely,General Manager

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice upgrades, convenient location
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Allison,It's an honor to receive your excellent review of La Quinta by Wyndham Salem OR! We're delighted you enjoyed our convenient location and beautifully upgraded hotel. Thank you for your kind praise and we hope to see you again.Sincerely,General Manager

2/10 Terrible

Kimberly

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an emergency and the hotel was not accommodating at all around canceling our reservation. They wanted to charge pretty much the price of the room as a penalty. I understand there being a fee but the price of the room is excessive. The food was not edible. Even the fresh fruit was bad. The beds were awful and made loud clanking noises every time you moved. The parking lot is not easy to maneuver in or find parking.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Kimberly,We sincerely apologize for the inconvenience you experienced during your recent stay. We aim to provide exceptional service and regret falling short of your expectations, especially during such a challenging time. Your feedback regarding the cancellation policy, food quality, bed comfort, and parking concerns has been noted, and we will consider your comments as we work diligently to enhance the overall guest experience. We genuinely value your input and hope to have the opportunity to regain your trust with an improved experience in the future.Sincerely,General Manager

10/10 Excellent

Ty

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Polite staff greet you when you first ealk in. Immediate check in took less than 5 minutes, and i had my key. Parking is a bit tight, would be the biggest complaint.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Ty,Thank you for your review and for giving us a perfect rating! It is fantastic to hear that our spirit of service shined through during your recent visit with us at La Quinta by Wyndham Salem OR. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,General Manager

8/10 Good

Melody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice room. The only thing that bothered me was the shower, it kept slipping down the shower bar.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Melody,Thank you for choosing La Quinta by Wyndham Salem OR. While we hope you slept comfortably, we appreciate your constructive feedback on our bathroom. If your travels bring you back our way, we would enjoy hosting you again. Sincerely,General Manager

2/10 Terrible

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from SRL on Mar 18, 2024
We are pleased to receive your survey info. Any input from our guests helps our staff and management evaluate and plan for improvements. Thank you.

4/10 Poor

Ryan

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Breakfast was amazing and the cookies at check in were delicious. The rooms we dark, dirty and overall unkempt.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Ryan,While we are happy you enjoyed our delicious breakfast and cookies, we are sorry you had concerns with the room. We want to assure you that we engage in deep cleaning processes and appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.Sincerely,General Manager

4/10 Poor

Valeri

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
After we settled in our room we noticed a lot of dirty hair and dust all over the floor. It was getting on our bed with our socks and the pillows/mattress are so cheap and uncomfortable. Called front office to ask if someone can please come sweep and clean the floors and the check in person said she was the only one here. Expensive for one night only for the room to be dirty and bed/ pillows be so uncomfortable we barely got any sleep here it was so noisy at night people being loud on top of our body aching from the uncomfortable pillows and cheap mattress that is super noisy when you move. What a waste of money. Very disappointed.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Valeri, Thank you for reaching out. Please accept our sincere apologies that you didn't have the comfortable visit we are known for. We assure you that cleanliness is one of our top priorities, and we have full housekeeping services in place to uphold our high-quality standards. Rest assured, your feedback will be shared with the respective teams as we address dropping the ball on this occasion. In the future, we hope you consider giving us another chance to change your perceptions, as we know we are capable of impressing you.Sincerely,General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best price. Location, location, location
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 12, 2024
Dear David,It was a privilege to host you at La Quinta by Wyndham Salem OR and your kind, five-star review is appreciated. Our central location is one of the many benefits of choosing to stay with us so we are pleased to hear it was a highlight of your visit. Please come see us again any time you find yourself back in our area.

6/10 Okay

Marques

Traveled with partner
Disliked: Property conditions & facilities
The ice machine on level 2 didn't work and the lights on both sides of the bed didn't work
Stayed 1 night in Mar 2024
Response from General Manager on Mar 10, 2024
Dear Marques,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the bed and ice machine. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Scott,Thanks for your excellent rating of La Quinta by Wyndham Salem OR, and we hope you'll return!

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Dan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Good room for the price. Noisy heater, broken chair, and nonfunctional refrigerator were negative factors. Decent free breakfast.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Dan,Thank you for staying with us and taking the time to share your thoughts. We're glad our affordable rates and included breakfast added to your experience. However, we apologize for any concerns about noise and for any issues with the in-room amenities. We'll keep your comments in mind, and we hope to see you again the next time you're in town.

2/10 Terrible

Pamela

I did not stay at the property! When my flight arrived I was told the hotel was overbooked so I had to find another place to stay. Very frustrating! I was there for my nephew’s memorial service and this certainly did not improve my mood.
Stayed 7 nights in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Pamela,Thank you for taking the time to share your thoughts with us. We are sorry for any inconvenience during your journey. We will speak with our team to help us prevent a similar situation from reoccurring. Please be well, and we wish you all the best.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The toilet needed to be fixed. They knew it but said they didn’t think we would be there that night. Don’t put people in a room that is not ready.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear John,Thank you for your recent stay, and we appreciate you taking the time to share your valuable feedback. We're very sorry to hear of any issues you encountered with the toilet in your room and that this was not resolved prior to your arrival. Please accept our apologies for any inconvenience this caused; we will certainly address your comments internally to ensure this is avoided going forward. We're grateful for your feedback and hope to exceed your expectations the next time you're in the area.

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and clean rooms!
Stayed 1 night in Jan 2024
Response from General Manager on Feb 22, 2024
Dear Alicia,Thank you for sharing your delightful, five-star review. We know there's no better way to start your busy day than with a clean room and delicious breakfast, so we are thrilled you were impressed. Your lovely comments will be shared with the team, and we look forward to welcoming you back again to La Quinta by Wyndham Salem OR.

10/10 Excellent

Gilda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast waffles
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Gilda,Thank you for your review and for giving us a perfect rating! We're delighted our tasty waffles were the highlight of your stay, and we appreciate you mentioning them to your fellow travelers. It was a pleasure having you here, and we hope you return soon.

6/10 Okay

Everett

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was good. Our room was clean. The hotel seemed dated. The paint was chipped, there was a whole in the bathroom wall that had not been painted. We went to the pool, no towels. This stay was not as good as we usually find at La Quinta.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Everett,Thank you for your feedback. We're glad our team provided good service, and you found your room clean. However, it's disappointing to hear about the condition issues and the lack of towels at the pool. We're focused on maintaining a high standard and will address these concerns. We appreciate you choosing us and hope to welcome you back for a better experience.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for kids!
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 14, 2024
Dear Rachel,We're delighted by your outstanding rating of La Quinta by Wyndham Salem OR! It's wonderful that you enjoyed our family-friendly atmosphere. Thank you for choosing to stay with us, and we hope to see you soon.

8/10 Good

Amber

Traveled with partner
It’s a good enough place to sleep
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Amber,It's great to hear that you had an overall good stay at La Quinta by Wyndham Salem OR, and we trust you got the rest you needed. Please don't hesitate to let us know how we could've improved your time with us. We hope you return down the line for an even better time.

6/10 Okay

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean room and good breakfast. WiFi was bad
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Dear Justin,Thank you for taking a moment to review your recent experience. We're pleased you started your day off right with our delicious breakfast offerings, and we appreciate you mentioning our immaculate accommodations. That said, we regret any inconvenience caused by the Wi-Fi. We'll be sure to share your concerns with maintenance to ensure any necessary adjustments are made promptly. We hope to welcome you back in the future for a seamless visit worthy of a perfect rating.

8/10 Good

Kjerstin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and well appointed.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Dear Kjerstin,Keeping our property clean and well-appointed is one of our goals, and we're thrilled that this was your experience with us. Your five-star rating is greatly appreciated, and we can't wait to welcome you back to La Quinta by Wyndham Salem OR.

10/10 Excellent

Dennis

Stayed 1 night in Feb 2024

10/10 Excellent

Nicole

Stayed 1 night in Feb 2024

10/10 Excellent

Roman

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Aubrey

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Good breakfast. Fantastic gym.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Aubrey,Our spotless accommodations are the cornerstone of every terrific visit with us. We trust you rested comfortably! With on-site amenities like our gym and breakfast to take advantage of, our guests can always feel refreshed at La Quinta by Wyndham Salem OR. Thanks so much for staying with us, and we look forward to your return.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Rebecca,We always enjoy hearing from our guests, and we're glad our attention to cleanliness impressed you. The next time you're in the area, please come back to see us at La Quinta by Wyndham Salem OR!

6/10 Okay

Wendy, Central Point

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and helpful. Our room was nice and clean. Breakfast selection was wonderful.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Wendy,We're so happy to know that our wonderful team members, clean accommodations, and tasty breakfast all left a positive impression on you. That said, it's unfortunate not to receive a higher rating, so please do not hesitate to let us know what more we could have done to have improved your visit. We hope to hear from you soon.

10/10 Excellent

Coleen

Liked: Cleanliness, staff & service, property conditions & facilities
Q
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Coleen,Based on your rating, it appears you had a great experience overall. We trust you had the comfortable stay we are known for and look forward to welcoming you back to La Quinta by Wyndham Salem OR.

10/10 Excellent

fabiola

Stayed 1 night in Jan 2024

6/10 Okay

Bert

Traveled with pets, Traveled with family
Disliked: Property conditions & facilities
Tv didn’t work nobody willing to fix
Stayed 1 night in Jan 2024
Response from General Manager on Jan 28, 2024
Dear Bert,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the TV and for any difficulty getting it addressed. We recognize the inconvenience this caused, and we'll look into your comments further. Should you be in the area again, please come back to see us.

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024

8/10 Good

Kaitlin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The walls seemed a little thin, but other than that the stay was good. Bed was comfortable and the water pressure was great. All in all a good stay for a quick trip!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Kaitlin,Thank you for choosing to stay with us at La Quinta by Wyndham Salem OR. We appreciate you taking the time to provide your feedback, and we look forward to hosting you again soon.

8/10 Good

Penny

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

4/10 Poor

Natividad, Lincoln City

Traveled with family and small children
Disliked: Cleanliness, amenities
The other guests were disrespectful and were loud running down the halls and yelling at a late hour as well as 5 am people yelling outside. And all night we were hearing someones extremely loud tv, we had our 10 month The old that kept getting woken up by other loud guests. The bed was absolutely uncomfortable. We will not be staying there again.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Natividad,We are shocked to read your review as it is not typical of a stay with us. Our front desk team is available for assistance, and we hope that you were able to contact them to find a solution. It is disheartening to know that we could not meet all of your expectations. Our team will be sure to discuss your comments so we can begin improvement immediately. Please allow us the opportunity to show you a much better experience.

8/10 Good

Arunkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Justin

Room had hair, dirt, and wall scratches/marks. People were screaming in the hallway early in the morning and the rooms are not soundproof at all.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Justin,Your feedback is valued and will be used to aid our continuous efforts to improve for our guests. That said, we regret that your stay fell short of expectations. This is not indicative of the quality we aim to provide. Immediate action will be taken to ensure our rooms are in tip-top shape. Additionally, we are happy to address any noise concerns so that all our guests can enjoy a relaxing experience. If there is a chance to welcome you back and deliver a more enjoyable experience, we would be grateful for the opportunity.

4/10 Poor

Alberto

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Their heater was broken in 20 degree weather with freezing rain. Despite paying a substantial amount for one night they could not accommodate for safe weather conditions.
Stayed 1 night in Jan 2024
Response from Christina on Jan 15, 2024
Dear Alberto, Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn that wasn't the case for you. We offer our sincere apologies for any inconvenience you encountered in your room. Your comments have been duly noted and will be promptly addressed by our team. We appreciate your feedback and wish you safe travels ahead.

6/10 Okay

Johnathon

Stayed 1 night in Jan 2024

10/10 Excellent

Jim

Stayed 1 night in Jan 2024

8/10 Good

Bonnie, Spokane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Justin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk person was not great at check-in. He made simple problem fux so much harder than it had to be.
Stayed 1 night in Jan 2024
Response from Christina on Jan 3, 2024
Hi Justin,I am sorry to hear that this had happened to you. Can you give me some information like when you had check-in and out so that I can find out what had happen.

8/10 Good

Yu-hsuan

Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities
TV did not work in assigned room. Front desk was quick to accommodate and get us into another room. Room was very nice and clean. A little dark as lighting was limited. Writing this review before bedtime- so far, so good.
Stayed 1 night in Dec 2023
Response from Christina on Jan 3, 2024
Hi Chris,I am glad to hear that the front desk was able to get you in a new room and turn this into positive outcome. We look forward to seeing you again

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Patricia B.

Although I Am not picky about beds, the bed and linens made all 4 of us in 2 rooms to make us so sweaty that we had a very hard time sleeping. The refrigerator was so noisy we had to turn it off.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Patricia,Thank you for being our guest and for taking a moment to share your valuable feedback. Please know we work hard to ensure our guests have a comfortable stay, so we are disappointed to learn that you had concerns with the accommodations. Your comments are important to us and will be shared with the team. We hope to have another opportunity to welcome you back and impress you further.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023