Lobby

Reviews of Residence Inn Marriott Salem

3 out of 5
Residence Inn Marriott Salem
640 Hawthorne Ave Se, Salem, OR

Reviews

8.4

Very Good

Rating 10 - Excellent. 113 out of 242 reviews" "
Rating 8 - Good. 70 out of 242 reviews" "
Rating 6 - Okay. 39 out of 242 reviews" "
Rating 4 - Poor. 11 out of 242 reviews" "
Rating 2 - Terrible. 9 out of 242 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sophie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious with everything we need.
Stayed 1 night in Mar 2024

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly even when we found a snake inside
Stayed 6 nights in Mar 2024
Response from Ambar on Mar 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. Hopefully no snake's next time.

10/10 Excellent

Antoinette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay, hotel is clean, bed was soooo comfortable, employees are top tier! Loved my stay even woke up and had a good free breakfast ! Will definitely stay here again!
Stayed 2 nights in Mar 2024
Response from Ambar on Mar 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Antoinette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how fast and easy checkout was and the room was in immaculate condition, 5 out of 5!
Stayed 1 night in Mar 2024
Response from Ambar on Mar 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Zoe M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff were absolutely wonderful.
Stayed 3 nights in Mar 2024
Response from Ambar on Mar 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for State Basketball tournament very convenient to all the facilities.
Stayed 2 nights in Mar 2024
Response from Ambar on Mar 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need of an update in my opinion
Stayed 1 night in Mar 2024

4/10 Poor

Ilya

Traveled with pets, Traveled with family
No problems overall, but a $100 pet fee for a one-night stay with a small dog is ridiculous.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast and friendly staff
This is our second time staying at this location. We were booked in another hotel and moved here after one night because the other place provided restaurant vouchers for their “full breakfast”. I now know how important it is that we have an onsite breakfast. And I appreciate having a full kitchen. We got a smaller suite this time as there were fewer people in our party. The smaller room did not have an oven which could be important depending on your situation. There was some wear in the bathroom but everything seemed pretty clean and smelled fresh and clean. The water heater was replaced while we were there and when we went to use the pool that day it smelled a little questionable and the water was sitting stagnant. I believe that was a one off situation because of the work being done. The only other complaint I have is that they charged $12/day for parking which I was not informed of when we checked in. I think it likely that was the case the year prior as well but I had not remembered that. I like and recommend this property. The staff is friendly and attentive and we like the property and the breakfast.
Stayed 4 nights in Dec 2023

10/10 Excellent

Ramiro

Liked: Staff & service, amenities, property conditions & facilities
Todo está muy bien
Stayed 1 night in Dec 2023

10/10 Excellent

Wanda, Medford

Stayed 1 night in Dec 2023

4/10 Poor

Denise D

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Frederick

Business traveler
Liked: Staff & service
Disliked: Cleanliness
While on this property multiple items needed to be addressed. Smoke alarm in king room was covered with a plastic bag. King room had door lock reversed so someone could be locked into the room not out of the room. Dirty flat surfaces in the room. Queen room tv never worked. Second floor clients were extremely loud and jumping on the floor through out the day and night. Unsatisfactory for an established hotel like this.
Stayed 4 nights in Dec 2023

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all liked the convenience of the location, and the size of the room.
Stayed 2 nights in Dec 2023

2/10 Terrible

Heather

Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We brought the kids and the pool was a hit. Nice staff and clean rooms.
Stayed 1 night in Oct 2023

6/10 Okay

Charlene

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

BONNIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023

6/10 Okay

Keri

Traveled with family
Disliked: Cleanliness
Try elsewhere
This was not worth the money to stay. The bathtub was dirty and stained with what looked like blood. There were crazy smells of weed, taquerias, and raw sewage. The pool was scuzzy and just not what was advertised. Was only here one night and that was too long.
Stayed 1 night in Sep 2023

10/10 Excellent

Danielle

Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The night manager, Tim, was incredibly thoughtful. We checked in late and he heard us say that we hadn’t been able to grab dinner so he brought us some snacks so we could eat a little before bed. Tremendous customer service!
Stayed 1 night in Sep 2023

8/10 Good

Rita

Stayed 1 night in Sep 2023

8/10 Good

Adrian A

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great. We enjoyed the swimming pool, the workout room, and the bedroom. Breakfast was good. The eggs could have been better, but they had good bacon, breakfast croissant sandwiches, oatmeal and waffles. The bed was comfortable, but the couch was subpar. When we sat on it we sunk in. The elevator was cringe - on the third floor it said only three people can be on the elevator, but the sign was not posted anywhere else. We feared at times if we would make it to the designated floor. Overall, it is a great place and we will stay again.
Stayed 1 night in Aug 2023

2/10 Terrible

Matt

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Joanne, Langley

Traveled with partner
Disliked: Amenities
Ok for a quick overnight stay during a road trip
Stayed 1 night in Aug 2023

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were kind and friendly. The room was clean and quiet. It was a pleasant place to stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

cheryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints good place to stay
Good place for the price
Stayed 1 night in May 2023

10/10 Excellent

John

Stayed 2 nights in Jun 2023

6/10 Okay

Margaret

Stayed 2 nights in Jun 2023

4/10 Poor

Yolanda

Stayed 1 night in Jun 2023

10/10 Excellent

Brandon

Traveled with group
Friendly hosts!
Stayed 1 night in Jun 2023

6/10 Okay

Josh

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty, mainly the shower.
Stayed 1 night in Jun 2023

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quieter air conditioning Nicely appointed room and kitchen. Good breakfast.
Stayed 1 night in Jun 2023

10/10 Excellent

Cindy

Stayed 1 night in Jun 2023

6/10 Okay

ThuVan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Jeffery

Traveled with partner, Traveled with pets
Liked: Staff & service, property conditions & facilities
The property was very nice and convenient for our over night stay. In the room there was several lights that did not work, the dresser drawers were dirty as well as the top of the fridge.
Stayed 1 night in Jun 2023

6/10 Okay

Ovid A

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too much road noise from I5 on our end of the building. Toilet seat was broken and would not stay up.
Stayed 1 night in May 2023

10/10 Excellent

Conal

Stayed 1 night in May 2023

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023

6/10 Okay

Cassie

Stayed 1 night in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an older hotel, and the rooms actually smelled a little mildewy. They were clean and comfortable though.
Stayed 2 nights in May 2023

8/10 Good

Daryl

Stayed 2 nights in May 2023

8/10 Good

jian

Stayed 1 night in May 2023

10/10 Excellent

Mindy

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and spacious
Stayed 1 night in May 2023

10/10 Excellent

Jean

Stayed 9 nights in Apr 2023

8/10 Good

Erica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Middling
Clean facility, but it is showing age for a place that advertises having been recently renovated. Two TV remotes before we got one that worked. What is up with being charged for parking?
Stayed 2 nights in Apr 2023

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and incredibly helpful. Rooms are clean.
Stayed 5 nights in Apr 2023

10/10 Excellent

T

Traveled with family
Liked: Cleanliness, staff & service
Tim and another gentleman were kind, friendly and super helpful. The woman who was working at the front desk, however, was unfriendly almost to the point of rudeness or ignoring a person. All of the other staff and facilities were great except the gym. The gym was pretty filthy and needed attention.
Stayed 3 nights in Mar 2023

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel itself was nice and clean with spacious rooms. The reception staff upon check-in were unfriendly and acted as if i were an inconvenience to them. The room was great, but could use a little more care in making sure the soap, body wash, etc were stocked. Deapite the reception staff at check-in, i would stay here again.
Stayed 2 nights in Mar 2023