Ratings based on 88 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great Hotel

Posted Apr 20, 2017
Pros: Staff, cleanliness of room.
Cons: Mattresses could be a little firmer.
Location: Salem Witch Museum, Salem night walking tour, various museums, beautiful park, great restaurants.
Loved the staff at the hotel. Super friendly. Extremely knowledgeable. The hotel was conveniently situated within walking distance of all attractions, shopping and restaurants.
1 out of 5
by A verified traveler

Nice location, extremely dirty

Posted Apr 19, 2017
Was delighted upon arrival and looking at exterior of hotel. Bullet list of issues- coffe stained furniture,smelled like socks,sink wouldn't drain.dirty. Staff unresponsive.dont stay here please.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017
The hotel was very clean and near downtown area. My children enjoyed themselves there.
5 out of 5
Recommended
for Everyone
by A verified traveler from waterbury ct

Weekday getaway

Posted Apr 13, 2017
The Salem waterfront hotel and suites is a beautiful hotel located near the water on Pickering wharf .... near many small shops and restaurants. The hotel has a pub which serves breakfast, lunch and dinner and has a lounge for having a drink and relax. The staff is friendly and are very accommodating . The rooms are very nicely appointed, spotless and we found our room quiet and comfortable.
Comment from Hotel Management
Apr 18, 2017 by Hotel Management, Hotel Management
Thanks for staying with us. We appreciate your feedback as it helps make the necessary improvements to make us the ideal destination for travelers in our area. We take your comments seriously and bring them to the attention of all the managers involved to provide a more enhanced stay the next time you visit or for fellow travelers to our area. We look forward to hearing from you in the future and hope you consider us again on your next visit to Salem, MA. Have a wonderful day!
4 out of 5
by Jackie

Posted Jan 23, 2017 on Hotels
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback as it helps make the necessary improvements to make us the ideal destination for travelers in our area. We take your comments seriously and bring them to the attention of all the managers involved to provide a more enhanced stay the next time you visit or for fellow travelers to our area. We look forward to hearing from you in the future and hope you consider us again on your next visit to Salem, MA. Have a wonderful day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Jan 23, 2017
Quick easy overnight stay. Comfortable room. Pub food okay but waitress lovely.
Comment from Hotel Management
Feb 25, 2017 by ~Management, Hotel Management
Thanks for staying with us. We appreciate your feedback as it helps make the necessary improvements to make us the ideal destination for travelers in our area. We take your comments seriously and bring them to the attention of all the managers involved to provide a more enhanced stay the next time you visit or for fellow travelers to our area. We look forward to hearing from you in the future and hope you consider us again on your next visit to Salem, MA. Have a wonderful day!
2 out of 5
by Katherine

Posted Jan 18, 2017 on Hotels
The walls were so thin, that when the people in the room next to us woke up... well they woke us up as well. For a hotel with so many vacant rooms no clue why they put someone's right next to us. The celing above the beds were cracked. We feared it caving in on us.
Comment from Hotel Management
Mar 11, 2017
Thanks for staying with us. We appreciate your feedback as it helps make the necessary improvements to make us the ideal destination for travelers in our area. We take your comments seriously and bring it to the attention of all the managers involved to provide a more enhanced stay the next time you visit or for fellow travelers to our area. We look forward to hearing from you in the future and hope you consider us again on your next visit to Salem, MA. Have a wonderful day!
4 out of 5
by A verified traveler

Posted Jan 13, 2017 on Hotels
Comment from Hotel Management
Mar 11, 2017
Thanks for staying with us. We appreciate your feedback as it helps make the necessary improvements to make us the ideal destination for travelers in our area. We take your comments seriously and bring it to the attention of all the managers involved to provide a more enhanced stay the next time you visit or for fellow travelers to our area. We look forward to hearing from you in the future and hope you consider us again on your next visit to Salem, MA. Have a wonderful day!
5 out of 5
by Keith

Couldn't ask for more

Posted Jan 3, 2017 on Hotels
The staff was very friendly, the room was excellent, the bed was comfortable, the bathroom was spacious (we hate being crammed into an inadequately sized bathroom), the location was convenient, the price was spot on. Couldn't ask for much more and we'll stay here again if we visit Salem in the future!
4 out of 5
by Keenan

Posted Dec 27, 2016 on Hotels
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback as it helps make the necessary improvements to make us the ideal destination for travelers in our area. We take your comments seriously and bring them to the attention of all the managers involved to provide a more enhanced stay the next time you visit or for fellow travelers to our area. We look forward to hearing from you in the future and hope you consider us again on your next visit to Salem, MA. Have a wonderful day!