Desk, free cribs/infant beds, free WiFi, bed sheets

Reviews of Super 8 by Wyndham Woodburn

2 out of 5
Super 8 by Wyndham Woodburn
821 Evergreen Road, I-5 at Woodburn Exit 271, Woodburn, OR

Reviews

7.4

Good

Rating 10 - Excellent. 274 out of 1000 reviews" "
Rating 8 - Good. 347 out of 1000 reviews" "
Rating 6 - Okay. 193 out of 1000 reviews" "
Rating 4 - Poor. 113 out of 1000 reviews" "
Rating 2 - Terrible. 73 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and quiet
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Silvia,Thank you for your great feedback. We're thrilled to hear that you found our hotel to be nice, clean, and quiet during your stay. Providing a peaceful and comfortable environment for our guests is always our goal. We hope to have the pleasure of welcoming you back for another enjoyable experience soon!Sincerely, Hotel Manager

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Julie,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely,Hotel Manager

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Good rates
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Eugene,Thank you for your glowing feedback. We're delighted to hear that you found our rates to your liking! Providing competitive rates is important to us, as we strive to offer excellent value for our guests. We understand the importance of affordability without compromising on quality and service. We're thrilled that our pricing met your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

4/10 Poor

Janice

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Got ants in the room
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Janice,Thank you for your kind feedback. We apologize for any inconvenience caused by the presence of ants in your room. This is certainly not the experience we want for our guests. Our team will address this issue promptly to ensure it doesn't happen again in the future. We hope to have the opportunity to welcome you back for a much-improved experience.Sincerely, Hotel Manager

10/10 Excellent

Cristian

Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 23, 2024
Dear Guest,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

4/10 Poor

Nicole

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In room fireplace did not work, in room jetted tub did not work, the room itself is very outdated and poor/mismatch repairs, also smells like cigarettes due to the old carpet and wallpaper I assume.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Nicole,We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the fireplace and jetted tub, as well as the outdated condition of the room. Your feedback regarding the smell is concerning, and we will address it immediately. Please know that this does not reflect our usual standards, and we will take steps to ensure a better experience for our guests in the future. Sincerely, Hotel Manager

6/10 Okay

Christiane

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt a bit cold even with the heater on. The blanket on the bed could be warmer. The breakfast was minimal, the bananas were green, only one yogurt in the fridge, no eggs or toast.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Christiane,Thank you for your kind feedback. We apologize for any discomfort you experienced due to feeling cold despite the heater being on. We'll certainly look into ways to improve the warmth and comfort of our bedding. Additionally, we apologize for the limited breakfast options you encountered. Your feedback is valuable, and we'll work to ensure a more satisfying breakfast experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

Eric, Richland

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 16, 2024
Dear Eric,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely,Hotel Manager

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Cristian,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Jhovana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Jhovana,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

4/10 Poor

jaime

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Combinian
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear jaime,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

4/10 Poor

Amber

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in was promising, very friendly, helpful staff. Room is full of cobwebs, there was an ant infestation by the door and it smells like old, stale cigarette smoke. Patches in the wall, hard beds. Can’t figure out what channels are available on the tv - we found maybe a dozen that we could watch out of the hundred or so listed. Road noise is bad. Positives: location is good for shopping purposes - Walmart is walking distance, outlets are close by. Pillows are soft.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Amber,We're glad to hear that you found our staff friendly and helpful and that the location and pillows were positive for you. However, We are truly sorry to hear about the disappointing aspects of your stay. Your experience does not meet the standards we strive for, and we apologize for the issues you encountered with cleanliness, pests, odor, bed comfort, TV channels, and road noise. Your feedback is invaluable, and we'll address these concerns immediately to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Yan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. Nice staff. No clock in the room. Use the clock on the microwave instead.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Yan,Thank you for your kind feedback. We're glad to hear that you found our location convenient and our staff nice! We apologize for the inconvenience of not having a clock in the room. Thank you for your understanding, and we appreciate your suggestion to use the microwave clock. We'll consider adding clocks to our rooms for the convenience of our guests. We hope to welcome you back for another pleasant stay soon!Sincerely, Hotel Manager

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Mar 15, 2024
Dear Steve,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

4/10 Poor

Joel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty(floors,walls)with what looked like blood and dirt. There was no trash can in the bathroom.The pool smelled heavily of chlorine that our eyes were burning ,mold/rust in the pool area ( along the wall and windows). The only thing offered for breakfast were yogurt, oatmeal and bananas . The only good thing about this place was the staff who were very kind. The reviews and pictures were very misleading.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Joel,Thank you for taking the time to your comments about our hotel. We are glad you like our hotel staff. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we will work on it and that improvement can be seen during your next stay.Sincerely, Hotel Manager

8/10 Good

Amarjit

Business traveler
Liked: Cleanliness, staff & service, amenities
very small rooms. i just stayed passing through.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Amarjit,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Kortney

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had ants all over our room. In the bathtub, crawling on the beds. In the bathroom, it looked like mold all over the ceiling. The walls in the room were dirty and the overall appearance was nasty. Definitely don’t recommend staying here
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Kortney,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

8/10 Good

Don, Vancouver

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Front staff very nice
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Don,Thank you for your wonderful feedback. We're pleased to hear that our front staff made a positive impression on you. Providing excellent and friendly service is a priority for us, and we appreciate your acknowledgment. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 29, 2024
Dear Melinda,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Kyunghoon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Transportation, Cleaness
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 28, 2024
Dear Guest,It's great to hear that you found the transportation and cleanliness to be positive aspects of your stay. Cleanliness and convenient transportation are important factors for a comfortable hotel experience. If you have any more feedback or specific comments about your stay, please feel free to share. Your input can be valuable for both the hotel management and future guests.Sincerely, Hotel Manager

10/10 Excellent

NACOLE

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 29, 2024
Dear NACOLE,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

6/10 Okay

SOKHA

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Inside safety door lock missing, the washroom sinks not working.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 25, 2024
Dear SOKHA,Thank you for your kind feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we take these concerns seriously. We will immediately address the issues with the missing safety door lock and non-functional washroom sinks to ensure that such lapses do not occur in the future. We hope to have the opportunity to make amends on any future visits.Sincerely, Hotel Manager

10/10 Excellent

Roxanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really impressed with the cleanliness. Staff was friendly and knowledgeable. Me and my daughters went to the outlets and because the weather we decided to stay instead of driving too late too tired. I immediately jumped on Expedia to find something in the area, booked a double queen non-smoking for 86 bucks and some tax. Honestly, I was pretty impressed with the cleanliness amenities and location right next to food, gas and coffee. Definitely worth the value.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 22, 2024
Dear Roxanne,Thank you so much for your wonderful feedback! We're thrilled to hear that you were impressed with the cleanliness of our property and that our staff was friendly and knowledgeable. It's fantastic that you found our location convenient, especially being close to food, gas, and coffee.We're glad we could provide a comfortable and accommodating stay for you and your daughters after you decided to stay due to the weather. We appreciate your positive comments and look forward to welcoming you and your family back in the future!Sincerely, Hotel Manager

10/10 Excellent

Jeniece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great! The hotel I was comfortable, clean and had everything I needed for the night.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 19, 2024
Dear Jeniece,Thank you for your great feedback. We're delighted to hear that your stay with us was great! It's wonderful to know that you found the hotel comfortable, clean, and equipped with everything you needed for the night. We appreciate your feedback and hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Xingyao

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 17, 2024
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

6/10 Okay

Bernadette, Clovis

Traveled with partner
Liked: Staff & service
We needed to stop our travel on the I-5 and find a place to stay during the ice storm. They were the only affordable vacancy and we were very thankful for that. Room was decent. We just needed a safe place to sleep and this was good enough. Beds were just ok, shower pressure ok, and cleanliness good. Close to the interstate, Wal-Mart, and fast food restaurants. There was a grab and go breakfast included which was just “ok” (granola bars, unripe green bananas, oatmeal packets, and yogurt).
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 20, 2024
Dear Bernadette,We appreciate you taking the time to share your experience. It's great to hear that our hotel provided you with a safe and affordable option during your travel stop. We understand the importance of a comfortable and convenient stay, and we're pleased that our location met your needs. Your feedback on the room amenities and grab-and-go breakfast is valuable, and we'll use it to enhance our services. We hope to welcome you back for an even better experience.Sincerely, Hotel Manager

8/10 Good

Lisa

Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 17, 2024
Dear Lisa,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

8/10 Good

Gregory

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 16, 2024
Dear Gregory, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Mary

Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 15, 2024
Dear Mary,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

eunjin

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was very dirty and smelly.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Guest,We are sorry to hear about your experience. A dirty and smelly room is unacceptable, and I apologize for the discomfort this caused during your stay. Your feedback is important, and we take it seriously. We'll investigate this matter to ensure improvements in our cleaning procedures and maintain a pleasant environment for our guests. We hope to have the opportunity to make things right if you consider staying with us again in the future.Sincerely, Hotel Manager

6/10 Okay

Amit

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Amit,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist was very personable! We’re seniors and she guided us to a pleasant restaurant.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Dan,Thank you for your stay. It's fantastic to hear that the receptionist was personable and provided helpful guidance, especially in recommending a pleasant restaurant that suited your needs as a senior. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

10/10 Excellent

beatriz

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Feb 1, 2024
Dear beatriz,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 1, 2024
Dear Guest,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the 10 --stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

4/10 Poor

Jim

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 29, 2023
Dear Jim,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okay

Leianna

Traveled with family and small children
I booked a 4 night stay with my grandchild. We checked out after only one night because of an emergency regarding our safety and a protective order. The hotel has not refunded my credit card the other 3 nights, even though I have sent an email and Expedia has also reached out to the hotel. This was an emergency and I should get a partial refund. I am very disappointed with them!
Response from Hotel Manager. on Dec 30, 2023
Dear Leianna,We sincerely apologize for the challenges you faced during your stay. Your safety is our top priority, and we're sorry for any inconvenience caused. We are actively investigating the situation and working to process a partial refund for the remaining three nights. Thank you for your patience and understanding.Sincerely, Hotel Manager

10/10 Excellent

Gis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
i liked the stay was very comfortable and was always cleaned with washed towels,will be stay again:)
Stayed 4 nights in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Guest,Thank you for your stay. We're delighted to hear that you found your stay comfortable and enjoyed the cleanliness of your room, including the fresh towels. Your positive feedback means a lot to us, and we're thrilled to know you're considering staying with us again! We look forward to welcoming you back for another pleasant experience. Sincerely, Hotel Manager

10/10 Excellent

Jeniece

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Jeniece,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

ernesto

Traveled with family
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 20, 2023
Dear ernesto,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

8/10 Good

June

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean room. Hot tub is nice! Breakfast was underwhelming.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 18, 2023
Dear June,Thank you for your kind feedback. We're delighted to hear that you found our staff friendly and the room clean. It's great that you enjoyed the hot tub; we strive to provide amenities that enhance our guests' comfort. However, we apologize if the breakfast did not meet your expectations. Your feedback is valuable, and we'll use it to improve our offeringsSincerely, Hotel Manager

8/10 Good

Kris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel but....
This is a nice hotel, clean, well situated, friendly staff and has a indoor pool and hot tub. Two big drawbacks, the continental breakfast leaves much to be desired, just 4 items. Also, the cable tv package is very very limited. If you are counting on watching sports, prepare to be disappointed.
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Dec 16, 2023
Dear Kris,Thank you for your positive comments about our hotel, cleanliness, location, and friendly staff. We appreciate your feedback on the continental breakfast and cable TV package. We're sorry for any inconvenience and will consider your input for future improvements. We hope to welcome you back for an even better experience. Sincerely, Hotel Manager

8/10 Good

Maria Salome

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just an overnight stay . Very close to the freeway and the premium outlet!
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Dec 18, 2023
Dear Maria Salome,Thank you for your kind feedback. We're pleased to hear that our location, close to the freeway and the premium outlet, was convenient for your overnight stay. If you ever find yourself in the area again or need a stopover, we'd be happy to welcome you back. Sincerely, Hotel Manager

10/10 Excellent

Velma

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, towls could be bigger
Response from Hotel Manager. on Feb 6, 2024
Dear Velma,Thank you for your kind feedback! We're pleased to hear that you enjoyed your room. Your comment about the towels is valuable, and we appreciate your input. We'll certainly consider that as we strive to enhance our guests' experiences. We hope to have the pleasure of hosting you again.Sincerely, Hotel Manager

10/10 Excellent

Jasmit

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Dear Jasmit,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

6/10 Okay

Julie, Raleigh

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 25, 2023
Dear Julie,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

6/10 Okay

Brett

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Brett,Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!Sincerely, Hotel Manager

10/10 Excellent

Cornelia, Citrus Heights

Traveled with partner
Liked: Cleanliness
Close to freeway, convenient and clean.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 19, 2023
Dear Guest,Thank you for taking the time to share your positive feedback. We're pleased to hear that you found our hotel convenient, clean, and well-located near the freeway. Your satisfaction is our priority, and we look forward to providing you with an equally enjoyable experience on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Christiane

Liked: Cleanliness
The property was nice and clean. There was not much in the way of breakfast.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 14, 2023
Dear Christiane,your experience is important to us, so thanks for sharing it. Thanks for your kind words about our clean, good breakfast, and friendly hotel with plenty of amenities. Most guests who stay with us experience contentment and leave pleased. Our firm commitment to every action is undoubtedly to be the best hotel in this area. We look forward to having you with us again. Thanks for your honest remarks. Sincerely, Hotel Manager

4/10 Poor

Celia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hallways had uneven carpet that was tripped on many times! Stairs in hallway looked as if the carpet hadn’t been vacuumed in weeks!! Room had strange odor and not the cleanest at all
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 5, 2023
Dear Guest,Thank you for sharing your feedback. We apologize for the issues you experienced with the hallways, staircases, and the cleanliness of your room. Your comments are important to us, and we will address these concerns with our team to ensure a better experience for our guests in the future. We appreciate your input and hope to have the opportunity to provide you with an improved stay on your next visit.Sincerely,Hotel Manager

4/10 Poor

Moises, Navarre

Liked: Cleanliness, staff & service
Disliked: Amenities
The mattress at this property was horrible, it sank very bad and not able to have a restful sleep.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Nov 4, 2023
Dear Moises,Thank you for your kind feedback. We are sorry to hear about your uncomfortable experience with the mattress at our property. We truly value guest feedback, as it helps us improve the quality of our accommodations. We apologize for the inconvenience you faced, and we will investigate this issue to ensure that the mattress is replaced or repaired promptly. We're committed to making your next visit a better one.Sincerely,Hotel Manager.