Exterior detail

Reviews of Country Inn & Suites by Radisson, Salina, KS

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 368 out of 1008 reviews" "
Rating 8 - Good. 273 out of 1008 reviews" "
Rating 6 - Okay. 167 out of 1008 reviews" "
Rating 4 - Poor. 115 out of 1008 reviews" "
Rating 2 - Terrible. 85 out of 1008 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Melinda

Traveled with family and small children, Traveled with family
We didn’t end up staying here. We checked in, went to our room and checked out. The room was dirty, stains on carpet and walls, and a dirty towel left on one of the beds.
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel!
Stayed 2 nights in Mar 2024
Response from Andrew de Mel on Mar 19, 2024
Dear Donna,We greatly appreciate your dedicating time to pen a few lines for us. The pleasure of having you with us was ours.Wishing you the very best in everything.

2/10 Terrible

Neil

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very old and outdated. Not the cleanest place either. The pool water was so cold it was not enjoyable. Had 2 little girls very disappointed.
Stayed 1 night in Mar 2024
Response from Andrew on Mar 14, 2024
Dear Neil,We are really sorry to hear about your disappointment regarding the pool. The management has taken very serious note of it and we are working to remedy the issue.Regards

8/10 Good

Stephen

Nice place for the price
Stayed 3 nights in Mar 2024
Response from Andrew de Mel on Mar 19, 2024
Dear Stephen,We appreciate your comments very much. Our team will be waiting to do even better the next time around.Hoping to see you again soon.

4/10 Poor

steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, friendly staff
Stayed 1 night in Mar 2024
Response from Andrew on Mar 8, 2024
Dear Steve,Thank you for appreciating our beds and staff. Hope to serve you better again next time.

2/10 Terrible

Judith

Traveled with family
Disliked: Amenities, property conditions & facilities
TV did not work. Hot tub did not work. Water in room was scalding or cold no in between. There was no bed sheets or pillows for the hideaway bed. We asked for at least a pillow and they didn't have one. King size bed was dipped down in the middle. The only positive was the breakfast and the staff tried to help.
Stayed 2 nights in Mar 2024
Response from Andrew on Mar 7, 2024
Dear Judith,We are truly sorry for your unsavory experience.We can only beg with you to give us another chance by experiencing the whole new controls structure put in place by the TOP management to prevent such incidents repeating itself. Regards and best wishes.Andrew

6/10 Okay

Aden

Traveled with partner
seemed very budget and old decor, our room backed to hwy so was noisey with trucks in early hrs, AC was very noisey too when it came on throughout the night
Stayed 1 night in Feb 2024
Response from Andrew on Mar 8, 2024
Dear Aden,Thank you for your feedback. The management has taken note of your concerns and acted upon them.Regards & best wishes

6/10 Okay

Amy

Stayed 1 night in Feb 2024
Response from Andrew de Mel on Mar 26, 2024
Dear Amy,Thank you for your review. We will be looking forward to improve on our service delivery at your next visit and score 5 out of 5.Thanks for patronizing us.

6/10 Okay

Amanda

Traveled with family
Disliked: Property conditions & facilities
I rented the room for my adult son who was visiting from out of town. Because I was local I had to put $250 cash deposit down. Then when he got checked in half the toliet seat was missing. Literally half the seat was gone. He repoeted it immediately and no offer to move him rooms was made and it was not fixed 2 days later when checked out.
Stayed 2 nights in Feb 2024
Response from Andrew de Mel ( General Manager) on Mar 20, 2024
Dear Amanda,We have taken very serious note of your comments and would kindly like to have more details of the incident. The number in the file goes un-answered. I would appreciate if you would call me during the day on any day of the week to seek some clarifications.

2/10 Terrible

Amber

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Blood stains and hair in sheets
Stayed 1 night in Feb 2024
Response from Andrew on Mar 8, 2024
Dear Amber,We regret the experience you had to go through during your recent stay. Measures have been put in place to prevent any repeat of such an instance. Please accept our sincere apologies.

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Comfortable room
Stayed 1 night in Jan 2024
Response from Andrew de Mel on Mar 26, 2024
Dear Mary,It's a pleasure to hear that you enjoyed your room at your recent visit. Your positive review is much appreciated by our team.We are looking forward to your next visit soon.

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and quiet - very nice. Staff members were friendly and helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Lacey

Stayed 1 night in Jan 2024

6/10 Okay

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
the hotel needs some updates. The carpets are getting worn in the corridors. instead of painting the whole room they touched up spots with a different color so it looks tacky.
Stayed 1 night in Dec 2023

10/10 Excellent

Satyendra

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Candice

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We specifically booked this hotel for the pool as it was my daughter's birthday. There were no refunds and we weren't told until after check in that their pool was closed.
Stayed 1 night in Dec 2023

8/10 Good

Fredrick N

Stayed 1 night in Dec 2023

2/10 Terrible

Robert

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I arrived they could not find my reservation. When I checked my banking account I saw where they had already taken money out of my account. Then I was told that I was listed as a "no show". My reservation date was correct and I was standing in front of them yet I was being listed and charged for a "no show". After spending the better part of thirty minutes trying to get checked in, I discussed with the staff that we needed to make sure the charges came off for the "no show". I remind them again on check out that they needed to be removed. After I returned home and checked my account......guess what? They still had not been removed and I was charged for three nights instead of the two I had correctly reserved. I called them and explained to them that I needed to get credited the additional amount I had been charged. Will see if this happens or not....I have spent way too much time on this very simple matter
Stayed 2 nights in Nov 2023

2/10 Terrible

Crystal

Traveled with family
An hour after we checked in we found bed bugs in the rooms.
Stayed 3 nights in Nov 2023

6/10 Okay

Gudrun

Traveled with partner
Liked: Staff & service
Room was clean, with comfy beds. Hallways and other common areas were quite run down. Breakfast was decent.
Stayed 1 night in Nov 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Jeffery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was remarkable
Stayed 1 night in Nov 2023

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was here for a family event
Stayed 1 night in Nov 2023

4/10 Poor

Mauri

Traveled with family
Disliked: Property conditions & facilities
The toilet seat in my parents room 129 was very loose not safe for a regular person but especially not safe for my sister who is hanicapped and in a wheelchair. The dooor handle to our room om the inside fell off and we had trouble getting out of our room!
Stayed 1 night in Nov 2023
Response from D. Andrews on Nov 25, 2023
Thank you for bringing this to our attention. We do apologize for the inconvenience that you had during your stay. I will escalate this to our maintenance department so that we can get the issues resolved.

10/10 Excellent

LeAnn M

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 1st room had an issue with the toilet. Wouldn't shut off and kept running. One call to the front desk and I was upgraded to a different room on the same floor. Most comfortable bed anywhere.
Stayed 1 night in Nov 2023

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in hotel for Reasonable price
Good Comfortable and Reasonably priced. Staff were very kind & helpful
Stayed 1 night in Nov 2023

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, room comfort
Nice place, but needs a little TLC...
I always stay here and I love the people you hire. It is in need of some repair as the carpets on the third floor hallways are pretty stained and there are holes in the walls that are patched but not painted. I do love this place for the price, but it is beginning to look shabby.
Stayed 3 nights in Nov 2023

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and rooms were clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Caroline

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very old and hasn’t been updated in many years. The linens were yellow and dingy with age. The morning breakfast area was messy, with food all over the place. The staff rushed us out in the morning, and were generally rude except for the morning front desk person. Even at the cheaper rate it wasn’t worth the price.
Stayed 1 night in Oct 2023
Response from L. Sitton on Oct 25, 2023
Caroline, on behalf of the entire staff we are sincerely apologetic for the concerns you encountered while you were our guest. I assure you we are working diligently to ensure that all areas of our hotel are addressed and updated in a timely manner.

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice and clean
Stayed 2 nights in Oct 2023
Response from L. Sitton on Oct 25, 2023
Thank you Beth for your kind words. We are pleased to hear how much you enjoyed your stay. We hope to see you again soon.

6/10 Okay

Evelyn

Easy checkout
Stayed 1 night in Oct 2023
Response from L. Sitton on Oct 25, 2023
Thank you Evelyn for sharing your recent experience with us. We are happy to see that you found our check out expereience to be easy and accomodating. We hope you choose to visit us again in the future.

10/10 Excellent

Michelle

Stayed 1 night in Oct 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from L. Sitton on Oct 25, 2023
Thank you Steve for rating your expereince. We are happy to see that your recent stay was enjoyable. Hopefully you choose to visit us again in the future.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
They didn't have our room ready when we arrive after 3:00 pm. Our toilet backed up, we had to get a plunger from the front desk to plunge the problem.
Stayed 1 night in Oct 2023
Response from L. Sitton on Oct 25, 2023
I am incredibly sorry to hear that your guest room was not ready upon the 3:00 check in time. We are working diligently with regards to our short staff to ensure that our guests have as little impact as possible.

4/10 Poor

Verified traveler

Traveled with family
This is the 4th time booking here and the last 2 times we’ve came to stay here, the have double booked our room.. Room they gave us, was already occupied. Scary for us & people in there already! But this time, they also had No other rooms or solutions for us, leaving us with no where to stay. Lady on the night shift was very kind. Next day help was rude. Manager we talked to was okay, but still not very accommodating.. We won’t be staying here again which is too bad because first two times were good experiences.
Stayed 2 nights in Oct 2023
Response from L. Sitton on Oct 25, 2023
I am incredibly sorry to hear about the experience you encountered during your recent check in. I do hope you will accept our sincere apologies. Again, we truly are sorry for this unfortunate expereince.

4/10 Poor

Kristopher, Axtell

Traveled with family
Disliked: Amenities, property conditions & facilities
Facilities are old and dated. Pretty run down. We wanted to use the hot tub but it was cold and the jets didn’t work. Very disappointing and I will not stay here again.
Stayed 1 night in Oct 2023

8/10 Good

Christina

Traveled with family
Liked: Room comfort
Overall it was a nice place for a family! It wasn’t the cleanest place ever and the pool was really cold, but it was comfortable and we slept well. The guy at the front desk was very friendly!
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I need to go to Salina if they have openings, I have had no problems
Stayed 1 night in Oct 2023

8/10 Good

john

Liked: Cleanliness, staff & service, amenities
There was not a shower curtain in the bathroom
Stayed 1 night in Oct 2023

8/10 Good

Olaf

Liked: Cleanliness, staff & service
The room was ok but the breakfast needed some improvement.
Stayed 1 night in Sep 2023

8/10 Good

Jacob

Traveled with family and small children
Liked: Cleanliness, staff & service
Not the cheapest, but one of the most affordable. Was disappointed with cold pool and non working hot tub.
Stayed 1 night in Oct 2023

8/10 Good

Darren

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Theresa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst
This was the worst hotel we have stayed in , in years. The room felt unfinished with paint brush marks in various areas. Second my husband was poked by a spring from the box spring. The door in the bathroom was filthy and the bathmat yellow. Breakfast was different as you could not tell regular coffee from decaf.
Stayed 1 night in Sep 2023
Response from L. Sitton on Oct 2, 2023
Theresa, on behalf of the entire staff we would like to sincerely apologize for the concerns you shared while you were our guest. I assure you we are working diligently to update many areas of our hotel for all our future guests. We do hope you will visit us again in the future.

6/10 Okay

Kathy

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service was not good. 9 out of 10 times there was no one at the front desk. They said they'd clean every 3 days - that did not happen. I had to ask repeatedly for fresh towels & still did not get them. I assume they are short staffed - but this was really bad. the room was good & breakfasts were good, the price was good. But they really need to hire more people.
Stayed 4 nights in Sep 2023
Response from L. Sitton on Sep 26, 2023
Kathy on behalf of our staff we would like to sincerely apologize for how much our short staff impacted your stay. I assure you we are working diligently to hire more staff. We do hope this does not keep you from visiting us again in the future.