Outdoor pool, sun loungers
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Reviews of Royal Decameron Salinitas - All Inclusive

3.5 out of 5
Royal Decameron Salinitas - All Inclusive
Carretera al Litoral Km.84, Acajutla, SO

Reviews

7.0

Good

Rating 10 - Excellent. 313 out of 1000 reviews" "
Rating 8 - Good. 240 out of 1000 reviews" "
Rating 6 - Okay. 189 out of 1000 reviews" "
Rating 4 - Poor. 113 out of 1000 reviews" "
Rating 2 - Terrible. 145 out of 1000 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Decameron hotel, period. We had visited all Decameron Hotels and this one is hands down the best of them. Great pools, specially the one filled with ocean water. amazing dinning choices and drinks. Top notch entertainment, and the nightly show never disappointed. This hotel is the best for all of the above mentioned, but what makes the difference is the people that work there. We are in awe of the loveliness and friendliness of the staff. We found our place, the search is over. Thank you
Stayed 4 nights in Apr 2024
Response from Henry del Cid on Apr 20, 2024
Dear Jaime, Thank you for sharing your comments with us. We are glad to know that you enjoyed your stay at Hotel Royal Decameron Salinitas, El Salvador. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Henry del Cid on Apr 16, 2024
Estimado Jose, Gracias por compartir con nosotros su calificación. Nos alegra saber que disfruto su estadía en Hotel Royal Decameron Salinitas, El Salvador. ¡Esperamos volver a tener el placer de atenderle! Saludos, Henry del Cid, Experiencia de Cliente.

10/10 Excellent

Filiberto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just add more food
Stayed 2 nights in Apr 2024
Response from Henry del Cid on Apr 16, 2024
Dear Feliberto, Thank you for sharing your comments with us. We are glad to know that you enjoyed your stay at Hotel Royal Decameron Salinitas, El Salvador. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

2/10 Terrible

Blecing

Disliked: Staff & service, property conditions & facilities
I saw a worker grabbing the plastic cups from the trash can, and said it will be wash to reuse it. Bad service, bad food, everything in that place is bad.
Stayed 2 nights in Apr 2024
Response from Henry del Cid on Apr 16, 2024
Dear Blecing, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

8/10 Good

Rosbeli

Liked: Cleanliness, staff & service
There’s no elevator so difficult to go to 3rd floor with suit cases and there’s no enough staff to help
Stayed 2 nights in Apr 2024
Response from Henry del Cid on Apr 16, 2024
Dear Rosbeli, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

6/10 Okay

Melody

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The rooms were nice but the air conditioning units were bad it would get super hot in the room and the ac unit was leaking into the room.The food was bad.The people that work at the resort were so rude and when I would ask them something they would get attitude and the people trying to sell you packages to become a member they heard us speaking English they would try to harass us to buy it and would not take no for an answer.And the WIFI was terrible if you need an area to work or keep in contact with people do not stay there.The salt water pool was nice and the pools were okay.They also don’t let you reserve for things ahead of time.Also they don’t really speak English only a few people there spoke English so if you only speak English I don’t really recommend.
Stayed 2 nights in Apr 2024
Response from Henry del Cid on Apr 16, 2024
Dear Melody, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience

6/10 Okay

Yanira

Traveled with family
Liked: Staff & service, property conditions & facilities
The check in is horrible! They sit you in a hot room to wait for your name to be called like the DMV, a lot of restrictions, I dont think the natural pool is cleaned or drained. Too expensive for the type of quality you get.
Stayed 4 nights in Apr 2024
Response from Henry del Cid on Apr 16, 2024
Dear Yanira, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, amenities
La playa muy bonita y curiosa que solo se llena con la marea temprano en la mañana y luego se queda seca
Stayed 2 nights in Apr 2024
Response from Henry del Cid on Apr 16, 2024
Estimada Angela, Gracias por compartir con nosotros sus comentarios. Nos alegra saber que disfruto su estadía en Hotel Royal Decameron Salinitas, El Salvador. ¡Esperamos volver a tener el placer de atenderla! Saludos, Henry del Cid, Experiencia de Cliente.

10/10 Excellent

Vasny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, very clean, friendly staff Food is delicious. Fully recommend 10 of 10
Stayed 2 nights in Apr 2024
Response from Henry del Cid on Apr 5, 2024
Estimado Vasny, Gracias por compartir con nosotros sus comentarios. Nos alegra saber que disfruto su estadía en Hotel Royal Decameron Salinitas, El Salvador. ¡Esperamos volver a tener el placer de atenderle! Saludos, Henry del Cid, Experiencia de Cliente.

2/10 Terrible

Sandra

Stayed 2 nights in Mar 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Henry del Cid on Apr 5, 2024
Estimado Carlos, Gracias por compartir con nosotros su calificación. Nos alegra saber que disfruto su estadía en Hotel Royal Decameron Salinitas, El Salvador. ¡Esperamos volver a tener el placer de atenderle! Saludos, Henry del Cid, Experiencia de Cliente.

8/10 Good

Douglas

Stayed 2 nights in Mar 2024
Response from Henry del Cid on Apr 20, 2024
Dear Douglas, Thank you for sharing your rating with us. We are glad to know that you enjoyed your stay at Hotel Royal Decameron Salinitas, El Salvador. We hope to have the pleasure of serving you again! Greetings, Henry del Cid, Customer Experience.

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort overall is very clean, everything is so neat, landscaping is wonderful, i dont know what else to add, 5 stars is not enough to rate this place.
Stayed 2 nights in Mar 2024
Response from Henry del Cid on Mar 26, 2024
Dear Angel, Thank you for sharing your comments with us. We are glad to know that you enjoyed your stay at Hotel Royal Decameron Salinitas, El Salvador. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

4/10 Poor

Carlos

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Henry del Cid on Mar 26, 2024
Estimado Carlos, Gracias por compartir con nosotros su calificación. Lo invitamos a que nos amplíe sus comentarios y nos permita conocer en detalle en qué aspecto de nuestros servicios podemos mejorar. ¡Esperamos volver a tener el placer de atenderle! Saludos, Henry del Cid, Experiencia de Cliente.

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The music was up top with the pool it was wanderful 🇸🇻
Stayed 1 night in Mar 2024
Response from Henry del Cid on Mar 26, 2024
Dear Ana, Thank you for sharing your comments with us. We are glad to know that you enjoyed your stay at Hotel Royal Decameron Salinitas, El Salvador. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

10/10 Excellent

Dominic Antonio

Liked: Amenities
Great place
Stayed 2 nights in Mar 2024
Response from Henry del Cid on Mar 23, 2024
Dear Dominic, Thank you for sharing your comments with us. We are glad to know that you enjoyed your stay at Hotel Royal Decameron Salinitas, El Salvador. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

10/10 Excellent

Alícia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024
Response from Henry del Cid on Mar 23, 2024
Dear Alicia, Thank you for sharing your comments with us. We are glad to know that you enjoyed your stay at Hotel Royal Decameron Salinitas, El Salvador. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
The staff should be more flexible and have more knowledge and experience doing the check in process
Stayed 2 nights in Mar 2024
Response from Henry del Cid on Mar 19, 2024
Dear Ricardo, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

8/10 Good

Milton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best receiving, looks like check in was in the back door, check out at lobby ???? Not open beach to enjoy, too many rocks, cup for drinks too small, need to do reservation for every meal time doesnt make sense. Food was ok for the place
Stayed 2 nights in Mar 2024
Response from Henry del Cid on Mar 19, 2024
Dear Milton, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everething
Stayed 1 night in Mar 2024
Response from Henry del Cid on Mar 19, 2024
Dear María, Thank you for sharing your comments with us. We are glad to know that you enjoyed your stay at Hotel Royal Decameron Salinitas, El Salvador. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

10/10 Excellent

Karla

Stayed 3 nights in Mar 2024
Response from Henry del Cid on Apr 5, 2024
Estimada Karla, Gracias por compartir con nosotros su calificación. Nos alegra saber que disfruto su estadía en Hotel Royal Decameron Salinitas, El Salvador. ¡Esperamos volver a tener el placer de atenderle! Saludos, Henry del Cid, Experiencia de Cliente.

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super super super
Stayed 5 nights in Mar 2024
Response from Henry del Cid on Mar 15, 2024
Estimado Hector, Gracias por compartir con nosotros sus comentarios. Nos alegra saber que disfruto su estadía en Hotel Royal Decameron Salinitas, El Salvador. ¡Esperamos volver a tener el placer de atenderle! Saludos, Henry del Cid, Experiencia de Cliente

8/10 Good

Alana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and quiet, however dated. The staff were lovely. Lovely, the disco tech had an active scene in the evening. Food was good and multiple options available. Ability to drink the filtered water and drink using the ice cubes was a huge bonus as a Canadian. Plenty of options for drinks and activities should you choose.
Stayed 3 nights in Mar 2024
Response from Henry del Cid on Mar 15, 2024
Dear Alana, Thank you for sharing your comments with us. We are glad to know that you enjoyed your stay at Hotel Royal Decameron Salinitas, El Salvador. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

10/10 Excellent

Maria

Stayed 2 nights in Mar 2024
Response from Henry del Cid on Apr 5, 2024
Estimada Maria, Gracias por compartir con nosotros su calificación. Nos alegra saber que disfruto su estadía en Hotel Royal Decameron Salinitas, El Salvador. ¡Esperamos volver a tener el placer de atenderle! Saludos, Henry del Cid, Experiencia de Cliente.

8/10 Good

Vilma

Liked: Staff & service, property conditions & facilities
Rooms can be upgraded and beds plus new sheets.
Stayed 3 nights in Mar 2024
Response from Henry del Cid on Mar 15, 2024
Dear Vilma, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

10/10 Excellent

Debby

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was about a half hour for us. You enter a ballroom in the expo building, give the name on your reservation, then sit and wait to be called to a check-in table. At the table, you get an overview of your stay, how meal reservations are done, given a map, details of any events happening during your stay and get your room key. You visit another table on the way out to make that night’s dinner reservation. I recommend reserving the rest of your meals at once by scanning the QR code. There are limited a la carte options so we were only able to reserve at the buffet. My party thought the food was decent, not five star but typical buffet quality. There were a lot of people when we visited so the food didn’t sit for long. The rooms aren’t super modern but spacious and ours was clean. The evening entertainment was fun. The pool gets busy between meals, and there is minimal shade in the middle of the day. The drinks weren’t bad, the ocean pool was fun but beware, it’s pretty slippery and waves can knock you around. Overall, it was comfortable and relaxing. We’d definitely visit again.
Stayed 2 nights in Mar 2024
Response from Henry del Cid on Mar 16, 2024
Dear Debby, Thank you for sharing your comments with us. We review these aforementioned areas of opportunity, in order to continually improve our customers' experience. We are glad to know that you enjoyed your stay at Hotel Royal Decameron Salinitas, El Salvador. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Customer Experience

4/10 Poor

Manuel

Traveled with family
Disliked: Staff & service, amenities
The staff are very rude. Every interaction we had with them was difficult because they were either unwilling to elaborate or explain things, whether in spanish or english. I will not be returning and will not recommend this resort to friends or family. The food was decent but could have been better. Giovaani, who works at the steakhouse, was the only pleasant interaction we had with any staff member.
Stayed 5 nights in Mar 2024
Response from Henry del Cid on Mar 16, 2024
Dear Manuel, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

8/10 Good

Aracely

Liked: Cleanliness, staff & service, property conditions & facilities
The views were amazing! They only give you one key for the room- that needs to improve. Food and drinks were okay but food needs somehow improvement in flavor. Only one meal from my 6 meals tasted great. The other ones need it a lot of flavor.
Stayed 2 nights in Feb 2024
Response from Henry del Cid on Mar 3, 2024
Dear Aracely, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Henry del Cid on Mar 3, 2024
Dear Maria, Thank you for sharing your comments with us. We are glad to know that you enjoyed your stay at Hotel Royal Decameron Salinitas, El Salvador. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

6/10 Okay

Katherine, Woodside

Traveled with partner
Disliked: Property conditions & facilities
The resort is nice but definitely need to be remodeled. The buffet food was okay and it was not easy to reserve a restaurant bc you have to be up extra early like 6am or 7am to reserve your time for food everyday. I went with my partner and they couldn’t reserve a two seat for us because it was “full” so we ate the same thing the entire stay. The events and ambience is very nice and they make your experience fun. I would recommend for two days thats all if you want a all inclusive in El Salvador.
Stayed 2 nights in Feb 2024
Response from Henry del Cid on Mar 3, 2024
Dear Katherine, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

8/10 Good

Mario

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property structure is outdated and certain areas not kept up with basic maintenance (paint on buildings and poles). Decor needs to get updated. Staff and food was excellent!
Stayed 3 nights in Feb 2024
Response from Henry del Cid on Mar 3, 2024
Dear Mario, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

6/10 Okay

Alicia

Traveled with family
Liked: Amenities
Parking area it was not smooth. The bathroom was not that clean, we were 3 adults, it was only 2 towels
Stayed 1 night in Feb 2024
Response from Henry del Cid on Mar 3, 2024
Dear Alicia, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

2/10 Terrible

Claudia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty limited dinning and. I wifi in the rooms
Stayed 2 nights in Dec 2023
Response from Henry del Cid on Mar 3, 2024
Dear Claudia, Thank you again for sharing your comments with us. We will always verify these comments in order to continually improve our customers' experience. We hope to have the pleasure of serving you again! Greetings, Henry del Cid, Customer Experience.

2/10 Terrible

Claudia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was horrible and the rooms were dirty!! No wifi in the rooms.
Stayed 2 nights in Dec 2023
Response from Henry del Cid on Mar 3, 2024
Dear Claudia, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

10/10 Excellent

Heydi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible place. The food was delicious, the staff is often cleaning. Fully staffed resort. So many activities, no need to leave.
Stayed 3 nights in Feb 2024
Response from Henry del Cid on Feb 18, 2024
Dear Heydi, Thank you for sharing your comments with us. We are glad to know that you enjoyed your stay at Hotel Royal Decameron Salinitas, El Salvador. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

8/10 Good

Karla

Stayed 1 night in Feb 2024
Response from Henry del Cid on Mar 20, 2024
Estimada Karla, Gracias por compartir con nosotros su calificación. Nos alegra saber que disfruto su estadía en Hotel Royal Decameron Salinitas, El Salvador. ¡Esperamos volver a tener el placer de atenderla! Saludos, Henry del Cid, Experiencia de Cliente.

4/10 Poor

Daniel

Traveled with family and small children
Liked: Cleanliness
Check in is a hustle, showers dont have a full door and makes a mess when taking a shower and they dont allow you to eat at the restaurants unless you argue with them. They only want you to eat at the buffet since its way cheaper for the hotel. Out of 3 nights I was only able to dinne at one of the restaurants and only because i demanded it.
Stayed 3 nights in Jan 2024
Response from Henry del Cid on Feb 18, 2024
Dear Daniel, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

4/10 Poor

Natalie

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We went and they didn’t tell us there would be no liquor due to the elections. Lack of communication. The snack bar that isn’t open all day only had dry hamburger and hot dogs and gross fries. You have to make reservations for all dinners which is ridiculous people have to line up at 7am each day and there is a long line up. Only good thing is location and pool area.
Stayed 2 nights in Feb 2024
Response from Henry del Cid on Feb 10, 2024
Dear Natalie, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

2/10 Terrible

Jesse

Stayed 1 night in Feb 2024
Response from Henry del Cid on Mar 20, 2024
Estimada Jesse, Gracias por compartir con nosotros su calificación. Lo invitamos a que nos amplíe sus comentarios y nos permita conocer en detalle en qué aspecto de nuestros servicios podemos mejorar. ¡Esperamos volver a tener el placer de atenderle! Saludos, Henry del Cid, Experiencia de Cliente.

2/10 Terrible

Edgar

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty old hotel. Regular service, bad food. Limited dining
Stayed 4 nights in Jan 2024
Response from Henry del Cid on Feb 5, 2024
Estimado Edgar, Gracias por compartir con nosotros sus comentarios. Revisamos esta situación con el área encargada y estamos tomando acciones correctivas, con el fin de mejorar continuamente la experiencia de nuestros clientes. ¡Esperamos volver a tener el placer de atenderle! Saludos, Henry del Cid, Experiencia de Cliente.

8/10 Good

Marleny

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
staff was amazing very attentive food was great. Rooms very nice and clean.
Stayed 2 nights in Jan 2024
Response from Henry del Cid on Feb 2, 2024
Dear Marleny, Thank you for sharing your comments with us. We are glad to know that you enjoyed your stay at Hotel Royal Decameron Salinitas, El Salvador. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dated buildings and too big to get personalized assistance. .
Stayed 1 night in Dec 2023
Response from Henry del Cid on Feb 2, 2024
Dear John, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

8/10 Good

Maria

Traveled with family
Disliked: Amenities, property conditions & facilities
The check in sucked! Had to wait 30 mins to get check in and then had to wait one hour and a half to get our keys to the room. We got our room close to 5pm! Check in is very old schooled, need improvements. Staff is not knowledgeable about resort. No elevators! I traveled from Boston MA and had to bring four suitcases up the stairs! My dad is older and had so much pain going up and down the stairs. The food is good. Besides that the bars were nice, the club was entertaining, the pools are fun as well. Property definitely needs some improvements, especially because there are no elevators. Staff needs proper training on knowledge of resort.
Response from Henry del Cid on Jan 31, 2024
Dear María, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

4/10 Poor

Marco

Traveled with partner
Disliked: Amenities, property conditions & facilities
Food was so terrible
Stayed 3 nights in Jan 2024
Response from Henry del Cid on Jan 31, 2024
Dear Marco, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

2/10 Terrible

emily

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Terrible customer service
Stayed 2 nights in Jan 2024
Response from Henry del Cid on Jan 31, 2024
Dear Emily, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

6/10 Okay

Jose

Disliked: Staff & service, property conditions & facilities
The Room service
Stayed 1 night in Jan 2024
Response from Henry del Cid on Jan 31, 2024
Dear Jose, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

4/10 Poor

Daniel, Rogers

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to work more in customer service there really rude also work on food they need more options instead of same food
Stayed 2 nights in Jan 2024
Response from Henry del Cid on Jan 29, 2024
Dear Daniel, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.

4/10 Poor

Jessica

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Henry del Cid on Jan 28, 2024
Estimada Jessica, Gracias por compartir con nosotros su calificación. La invitamos a que nos amplíe sus comentarios y nos permita conocer en detalle en qué aspecto de nuestros servicios podemos mejorar. ¡Esperamos volver a tener el placer de atenderle! Saludos, Henry del Cid, Experiencia de Cliente.

6/10 Okay

Delmi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Henry del Cid on Jan 27, 2024
Estimada Delmi, Gracias por compartir con nosotros su calificación. La invitamos a que nos amplíe sus comentarios y nos permita conocer en detalle en qué aspecto de nuestros servicios podemos mejorar. ¡Esperamos volver a tener el placer de atenderle! Saludos, Henry del Cid, Experiencia de Cliente.

2/10 Terrible

Douglas

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Stayed 3 night with a big family group. We rented 4 rooms total. The buffets were average, pretty basic… for being all inclusive the breakfast was horrible including not having juices available. Coffee was on request and the staff seemed bothered or irritated when we asked for coffee. The price they charge it’s for a resort, however the food and all you can drink falls short for the price. I did not appreciate the flies on the food at the buffets. The reservations for dinner-food wise were ok. The day we got back from Decameron we got pretty sick from our stomachs and had to go to go see a doctor. We enjoyed the swimming pool and the front beach view we had and that was it! The rooms had AC but felt warm at times. Our beds were pretty old. First and last time we visit, there are other places to visit that may be worth the price with a normal beach access. Customer service needs to be trained on how to service their clientele specially because we traveled there from different countries. We did not appreciate some attitudes they showed! Parking was hard to find amd you have to walk a great deal back to your car!
Stayed 2 nights in Dec 2023
Response from Henry del Cid on Jan 24, 2024
Dear Douglas, Thank you for sharing your comments with us. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers. We hope to have the pleasure of serving you again! Regards, Henry del Cid, Guest Experience.