In-room safe, iron/ironing board, cribs/infant beds, rollaway beds
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Reviews of Americas Best Value Inn Salisbury

2.5 out of 5
Americas Best Value Inn Salisbury
2625 N Salisbury Blvd, Salisbury, MD

Reviews

4.6
Rating 10 - Excellent. 70 out of 941 reviews" "
Rating 8 - Good. 114 out of 941 reviews" "
Rating 6 - Okay. 192 out of 941 reviews" "
Rating 4 - Poor. 190 out of 941 reviews" "
Rating 2 - Terrible. 375 out of 941 reviews" "

4.8/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

4.2/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

8/10 Good

Hector, Lewes

Liked: Staff & service
You get what you basically pay for a simple place to stay….Quality is actually met, based on the economy pricing. I would return if I need to again.
Stayed 1 night in Mar 2024
Response from raj on Apr 1, 2024
We appreciate your feedback and we look forward to your next visit.

6/10 Okay

Barbara

Traveled with partner
Liked: Cleanliness
Room was clean and quiet, fine for a quick overnight on the road. Staff was friendly. Property is being renovated so a little messy due to construction.
Stayed 1 night in Mar 2024
Response from raj on Mar 4, 2024
We appreciate your feedback and we look forward to your next visit.

8/10 Good

Sterling

Disliked: Staff & service
Stayed 5 nights in Feb 2024
Response from raj on Feb 21, 2024
We appreciate your feedback and we look forward to your next visit.

2/10 Terrible

kaina, Live Oak

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The sheets were dirty, and the room smelled. Riff Raff having around an hours of the night
Stayed 4 nights in Jan 2024
Response from raj on Feb 3, 2024
We appreciate the time you have taken to provide us with this valuable feedback, and we are so sorry that you did not have a great experience. We will carefully look into these issues which can greatly affect the success of the hotel. Our goal is to provide excellent guest experiences and outstanding customer service.

8/10 Good

Lawrence

Liked: Staff & service
There was no dining option and they are in the middle of renovation so it's a bit of a mess.
Stayed 1 night in Jan 2024
Response from RAJ on Jan 29, 2024
We appreciate the time you have taken to provide us with this valuable feedback, and we are so sorry that you did not have a great experience. We will carefully look into these issues which can greatly affect the success of the hotel. Our goal is to provide excellent guest experiences and outstanding customer service.

2/10 Terrible

Muriel, Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from raj on Jan 28, 2024
We appreciate the time you have taken to provide us with this valuable feedback, and we are so sorry that you did not have a great experience. We will carefully look into these issues which can greatly affect the success of the hotel. Our goal is to provide excellent guest experiences and outstanding customer service.

2/10 Terrible

Kenneth

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy
Stayed 1 night in Jan 2024
Response from raj on Jan 8, 2024
We appreciate the time you have taken to provide us with this valuable feedback, and we are so sorry that you did not have a great experience. Yes, we are undergoing the renovations & hopefully will complete by May 2024. We will carefully look into these issues which can greatly affect the success of the hotel. Our goal is to provide excellent guest experiences and outstanding customer service. We are so sorry for letting you down.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2023
Response from raj on Jan 4, 2024
We greatly appreciate your feedback and we look forward to your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It totally wasn't what I expected to be for such short notice but it was very nice comfortable and the front desk clerk was very nice and friendly Its totally recommended
Stayed 1 night in Dec 2023
Response from raj on Jan 4, 2024
We greatly appreciate your feedback and we look forward to your next visit.

4/10 Poor

Fransharon

Stayed 7 nights in Dec 2023
Response from raj on Jan 28, 2024
We appreciate the time you have taken to provide us with this valuable feedback, and we are so sorry that you did not have a great experience. We will carefully look into these issues which can greatly affect the success of the hotel. Our goal is to provide excellent guest experiences and outstanding customer service.

2/10 Terrible

Juniel

Liked: Staff & service
Disliked: Cleanliness, amenities
The property did not match the pictures that were shown on the website, I had bullet holes on my window and side of the wall, and when asked for a refund they told me to call the next day because they weren’t handling that at the moment due to someone not being there.
Stayed 1 night in Dec 2023
Response from raj on Dec 30, 2023
We appreciate the time you have taken to provide us with this valuable feedback, and we are so sorry that you did not have a great experience. We will carefully look into these issues which can greatly affect the success of the hotel. Our goal is to provide excellent guest experiences and outstanding customer service. We are so sorry for letting you down.

6/10 Okay

kristal

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were there December 2022 and they were doing renovations. Still doing renovations December 2023. Roomsbstill outdated and bed very uncomfortable. Maybe our next stay will be better
Stayed 2 nights in Dec 2023
Response from raj on Dec 30, 2023
We appreciate the time you have taken to provide us with this valuable feedback, and we are so sorry that you did not have a great experience. Yes, we are undergoing the renovations & hopefully will complete by May 2024. We will carefully look into these issues which can greatly affect the success of the hotel. Our goal is to provide excellent guest experiences and outstanding customer service. We are so sorry for letting you down.

2/10 Terrible

joan

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under renovation. And it seems they are using the renovation as an excuse for the horrible conditions. There appear to be several rooms that have completed the renovation process. These rooms are NOT occupied, instead the rooms are empty with the curtains open so you can get a good view of what is not being used. Instead the rooms that are offered are smelly, poorly maintained, holes in walls,and ceilings with a bonus of roaches as well. And Yes, we left. Even after telling the man in the office of the conditions in the room, no refund was available because it was after the free cancellation period. We found a safe, sanitary and secure place to stay and feel like we were lucky not to have been unable to afford to relocate and stuck in a unsafe, unsecured, and most definitely unsanitary room.
Stayed 4 nights in Dec 2023
Response from raj on Dec 29, 2023
We appreciate the time you have taken to provide us with this valuable feedback, and we are so sorry that you did not have a great experience. Yes, we are undergoing the renovations & those rooms are not at ready to rent. We will carefully look into these issues which can greatly affect the success of the hotel. Our goal is to provide excellent guest experiences and outstanding customer service. We are so sorry for letting you down.

2/10 Terrible

Leyo

Disliked: Cleanliness, property conditions & facilities
This place must be shut down
Stayed 1 night in Dec 2023
Response from Raj on Dec 26, 2023
We appreciate the time you have taken to provide us with this valuable feedback and we are so sorry that you did not have a great experience. We will carefully look into these issues which can greatly affect the success of the hotel. Our goal is to provide excellent guest experiences and outstanding customer service. We are so sorry for letting you down.

10/10 Excellent

Gerri, Parsonsburg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and the rooms are exceptionally clean. The rates are very reasonable also.
Stayed 3 nights in Dec 2023
Response from Raj on Dec 26, 2023
We appreciate your feedback and we look forward to your next visit.

4/10 Poor

Irvin

There was roaches crawling on the floor and in the bathroom
Stayed 2 nights in Dec 2023
Response from Guest Relations on Dec 22, 2023
Dear Irvin,What you have described does not convey a typical experience at our property, and we regret that you didn't have the comfortable stay we are known for. Rest assured, we sincerely apologize to hear that you had this concern. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing this to our attention, and please consider returning down the line for a better visit.

2/10 Terrible

Douglas

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room dirty. Mattress springs poking up.
Stayed 2 nights in Nov 2023
Response from Front Desk Agent on Dec 6, 2023
We appreciate the time you have taken to provide us with this valuable feedback and we are so sorry that you did not have a great experience. We will carefully look into these issues which can greatly affect the success of the hotel. Our goal is to provide excellent guest experiences and outstanding customer service. We are so sorry for letting you down and please feel free to contact the hotel directly regarding your experience.SincerelyMichael Sample

2/10 Terrible

Douglas

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, mattress was well beyond its life expectancy. Bathroom ceiling was coming down. Door to room didn't close sll the way. Do not stay here.
Stayed 3 nights in Nov 2023
Response from Front Desk Agent on Dec 6, 2023
We appreciate the time you have taken to provide us with this valuable feedback and we are so sorry that you did not have a great experience. We will carefully look into these matter which can greatly affect the success of the hotel. Our goal is to provide great customer service and create outstanding guest experiences. We are so sorry for letting you down and please feel free to contact the hotel directly regarding your concerns.SincerelyMichael Sample

10/10 Excellent

Rafay

Stayed 1 night in Dec 2023
Response from Raj on Dec 26, 2023
We appreciate your feedback and we look forward to your next visit.

6/10 Okay

Douglas

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Front Desk Agent on Nov 27, 2023
We appreciate your feedback and we look forward to your next visit.SincerelyMichael Sample

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great location - close to where I needed to be. Very clean, shower was hot (A great thing!!!), bed was comfortable. Did have a couple water beatles & very small spiders - but as it just turned cold, I think the small critters came in due to the weather.
Stayed 3 nights in Nov 2023
Response from Front Desk Agent on Nov 13, 2023
We sincerely appreciate your feedback and we look forward to seeing you again.SincerelyMichael Sample

8/10 Good

Dean

Liked: Cleanliness, staff & service
The property was very excessable to dining and shopping. The outlets in the room didnt all work. The internet was very poor reception.
Stayed 2 nights in Oct 2023
Response from Front Desk Agent on Nov 9, 2023
We do apologize for your unpleasant stay at the hotel. We will carefully look into this matter. Please feel free to contact the hotel directly regarding your concerns.SincerelyMichael Sample

10/10 Excellent

Sandra

Liked: Staff & service, property conditions & facilities
I
Stayed 1 night in Nov 2023
Response from Front Desk Agent on Nov 7, 2023
We appreciate your feedback and we look forward to your next visit. SincerelyMichael Sample

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Stayed 1 night in Nov 2023
Response from Front Desk Agent on Nov 5, 2023
We do apologize for your unpleasant stay at the hotel. We will carefully look into this matter. Please feel free to contact the hotel directly regarding your concerns.SincerelyMichael Sample

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk Agent on Nov 1, 2023
We appreciate your feedback and we look forward to your next visit. Our general and staff are working hard everyday making sure the property is clean and safe.SincerelyMichael Sample

10/10 Excellent

Richard

Stayed 1 night in Oct 2023
Response from Front Desk Agent on Nov 27, 2023
We appreciate your feedback and we look forward to your next visit.SincerelyMichael Sample

2/10 Terrible

Lesley

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was just horrible
Stayed 1 night in Oct 2023
Response from Front Desk Agent on Nov 1, 2023
We do apologize for your unpleasant experience at the hotel and we appreciate your feedback. Please feel free to contact the hotel directly regarding your experience and concerns.SincerelyMichael SampleSincerely

4/10 Poor

Amy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I understood why there was a no refund policy for this hotel. It is definitely not the hotel they show online... 3/4 of the rooms are under construction and the ones that are available are disgusting and my room wreaked of Marijuana. A guy that wanted to befriend me in the loby (a homeless resident at the hotel) asked me for money as I was leaving the hotel loby. I was traveling alone so I felt compelled to give him some money because the last thing I wanted was to come back to my room to a pissed off neighbor (his room was under mine). Not a comfortable situation at all. I was looking forward to a hot shower and a comfortable evening. Now Im nervous and stuck here because of false advertising for this hotel.... I paid $111... do yourself a big favor and avoid this hotel.
Stayed 1 night in Oct 2023
Response from Front Desk Agent on Nov 1, 2023
We do apologize for your unpleasant stay at the hotel. We will carefully look into this matter and we value your feedback. Please feel free to contact the hotel directly regarding your experience and concerns.Sincerely Michael Sample

4/10 Poor

Jon

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Kind of a ramshackle place. No bedside tables or lamps, broken furniture, wobbly desk missing drawer and looked like someone took a dump on the only chair. Bathroom very clean but only 2 tiny towels and 1,000 watt bulb. The images shown look nothing like my room. It was utterly pitiful.
Stayed 1 night in Oct 2023
Response from Front Desk Agent on Nov 1, 2023
We appreciate the time you haven taken to provide us with this valuable feedback and we are so sorry that you did not have a great experience. We will carefully look into this matter which can greatly affect the success of the hotel. At this time, the hotel is under renovations and we are trying to get things done in a timely manner. Please feel free to contact the hotel directly regarding your experience and we are so sorry for letting you down.SincerelyMichael Sample

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Good place comfortable, clean, the rooms are big.
Stayed 1 night in Oct 2023
Response from Front Desk Agent on Oct 24, 2023
We appreciate your feedback and we look forward to your next visit.SincerelyMichael Sample

8/10 Good

alesha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk Agent on Oct 24, 2023
We look forward to your next visit and we appreciate your feedback.SincerelyMichael Sample

4/10 Poor

David

Stayed 2 nights in Oct 2023
Response from Front Desk Agent on Oct 24, 2023
We appreciate your feedback and we look forward to your next visit.SincerelyMichael Sample

8/10 Good

Glenn

Stayed 2 nights in Oct 2023
Response from Front Desk Agent on Oct 17, 2023
We appreciate your feedback and we look forward to your next visit.SincerelyMichael Sample

2/10 Terrible

Andre

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was infested with roaches! There were guests on the front balcony smoking marijuana. The rooms were not clean, Roaches on the pillow, in the nightstand! No internet, no phone to contact front desk! Awful, Awful, Awful! I checked out after an hour of trying to clean...
Stayed 2 nights in Oct 2023
Response from Front Desk Agent on Oct 17, 2023
We apologize for your unpleasant experience at the hotel. These factors you have mentioned can greatly affect the success of the hotel. We will carefully look into all of these matters. Our goal is to provide great customer service, create a welcoming environment, and make sure our guests have the best experience. Please feel free to contact the hotel directly regarding any questions or concerns you may have. SincerelyMichael Sample

6/10 Okay

Kim

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It looked like the lobby had been renovated and it seemed like they had done a few small things in our rooms, but that is not gonna fix the problem when the whole place needs work...
Stayed 1 night in Sep 2023
Response from Front Desk Agent on Sep 22, 2023
We do apologize for your unpleasant stay and experience at the hotel. At this time, we are renovating the hotel and we are trying to get things done in a timely manner. Each and everyday our staff and general manager work hard to make sure the property is clean, safe, and the guest are properly treated. We appreciate your feedback and we will carefully look into this matter. Please feel free to contact the hotel directly regarding your concerns.SincerelyMichael Sample

2/10 Terrible

Fiorella

Disliked: Cleanliness, property conditions & facilities
I should get my money back. Horrible dirty place
Stayed 1 night in Sep 2023
Response from Front Desk Agent on Sep 19, 2023
We greatly appreciate the time you have taken to provide us this valuable feedback. Also, we are sorry to hear that you did not have a great experience. This matter will be carefully looked into. Our mission is to provide excellent guest experiences and we are sorry to have let you down. Please feel free to contact the hotel directly regarding your concerns.SincerelyMichael Sample

2/10 Terrible

Susan

Traveled with partner
Disliked: Amenities, property conditions & facilities
Out dated - does not look like the pictures - tv didn’t even work. Saw some bugs that looked like roaches. It reminds me of a hotel that was run down and closed for 100 years. Extremely disappointing.
Stayed 1 night in Sep 2023
Response from Front Desk Agent on Sep 17, 2023
We do apologize for your unpleasant stay and experience at the hotel and we have taken your feedback on board and we will carefully look into this matter. Please feel free to contact the hotel directly regarding the issues you experience during your stay.SincerelyMichael Sample

4/10 Poor

Latisha

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was plenty of roaches
Stayed 2 nights in Sep 2023
Response from Front Desk Agent on Sep 8, 2023
We do apologize for your unpleasant stay and experience at the hotel. We will carefully look into this matter. Please feel free to contact the hotel directly regarding your concernsSincerelyMichael Sample

8/10 Good

james

Disliked: Amenities
What I liked was it did what I needed it to do just for one night stay
Stayed 1 night in Sep 2023
Response from Front Desk Agent on Sep 8, 2023
We appreciate your feedback very much and we look forward to your next visit.SincerelyMichael Sample

2/10 Terrible

willian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Really really really bad mattress lol and Cockroaches passing through your body when you're asleep, never ever in my life do I return to that place
Stayed 1 night in Aug 2023
Response from Front Desk Agent on Sep 5, 2023
We do apologize for your unpleasant stay and experience at the hotel. We will carefully look into this matter. This can really affect the success of the hotel. Please feel free to contact the hotel directly regarding your concerns.SincerelyMichael Sample

4/10 Poor

david, little elm

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not like it's very run down and it looks like crack heads be hanging around outside I thought I would get killed never coming here again
Stayed 1 night in Sep 2023
Response from Front Desk Agent on Sep 5, 2023
We do apologize for your unpleasant stay at the hotel. We will carefully look into this matter. This matter is unacceptable for the hotel and can affect the success of the business. Please feel free to contact the hotel directly regarding your concerns.Sincerely Michael Sample

2/10 Terrible

Maureen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
horrible it was infested with cockroaches and it was a nightmare
Stayed 1 night in Aug 2023
Response from Front Desk Agent on Sep 2, 2023
We do apologize for your unpleasant stay at the hotel. We will carefully look into this matter and we appreciate your feedback. Please feel free to contact the hotel directly regarding your concerns.SincerelyMichael Sample

4/10 Poor

Christina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There was roaches in our room. The staff was nice enough to move us to a different room but, the there was roaches in there as well.
Stayed 1 night in Aug 2023
Response from Front Desk Agent on Aug 29, 2023
We do apologize for your unpleasant stay and experience at the hotel. We will carefully look into this matter and we value your feedback. These type of issues is not acceptable for the hotel and its success. Please feel free to contact the hotel directly regarding your concerns. SincerelyMichael Sample

4/10 Poor

Monisha

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches in every room. Hairdryers did not work. Lot of renovation going on. Property I’d depressing. No breakfast.
Stayed 2 nights in Aug 2023
Response from Front Desk Agent on Aug 29, 2023
We do apologize for your unpleasant stay and experience at the hotel. These issues are not acceptable for the hotel and we will carefully look into this matter. At this time, the hotel is under renovations and we are trying to get things done in a timely manner. We value and appreciate your feedback. Please feel free to contact the hotel directly regarding your concerns and issues.SincerelyMichael Sample

4/10 Poor

Jeremy

Traveled with partner
Disliked: Amenities
Roaches were in the room and the beds were rock hard the refrigerator didn’t work
Stayed 2 nights in Aug 2023
Response from Front Desk Agent on Aug 29, 2023
We appreciate your feedback and we look forward to your next visit.SincerelyMichael Sample

2/10 Terrible

Oladipo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Front Desk Agent on Aug 29, 2023
We appreciate your feedback and we look forward to your next visit.SincerelyMichael Sample

2/10 Terrible

Trennel

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worse place to stay
They had roaches everywhere people outside all loud it was not very clean tv didn’t work at all had get someone to fix it the staff was nice but they had stuff everywhere rooms smell like mold radio in jacuzzi suite ain’t even work outlets Barley worked WI-FI was very bad I don’t not recommend this place to anyone at all
Stayed 1 night in Aug 2023
Response from Front Desk Agent on Sep 2, 2023
We apologize for your unpleasant stay and experience at the hotel. We will carefully look into all the issues mentioned. Please feel free to contact the hotel directly regarding your concerns.SincerelyMichael Sample

2/10 Terrible

Hipolito

Disliked: Amenities
Roach infested
Stayed 3 nights in Aug 2023
Response from Front Desk Agent on Aug 21, 2023
We do apologize for your unpleasant stay and experience at the hotel. We will carefully look into this matter. We appreciate your feedback.This situation is not acceptable for the hotel and its standards. Please feel free to contact the hotel directly regarding your issues and concerns.SincerelyMichael Sample

2/10 Terrible

Amor

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
At first glance the place looks abandoned. Traveled 12hrs so i got out because i already made the reservation and no vacancies near by. Lady at the front desk was pleasant. Driving to our room was like driving through the remnants of a hurricane. People were walking around the facility not sure if they actually were guests but just seemed sketchy. Small roaches running across the floors and walls. I counted like 10. Housekeeping and Custodial Staff were very helpful getting us towels since the ones in our room had stains not sure of what. Slept, showered, and left as quick as we could. I want my money back. :/
Stayed 1 night in Aug 2023
Response from Front Desk Agent on Aug 21, 2023
We do apologize for your unpleasant stay and experience at the hotel. We appreciate your feedback. Our goal is provide great customer service and to create a warm atmosphere upon arrival. At this time, the hotel is undergoing renovations and we are trying to get things done in a timely manner. The hotel property is very safe and we don't allow any nonsense to occur. We will carefully look into this matter. Please feel free to contact the hotel directly regarding your issues and concerns. SincerelyMichael Sample

2/10 Terrible

Christopher

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk Agent on Sep 2, 2023
We appreciate your feedback and we look forward to your next visit.SincerelyMichael Sample