Ratings based on 615 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD

Convenient to the Salisbury Bypass

Posted Mar 24, 2017
Pros: location, beds, a/c, shower
Cons: breakfast was meh
Location: Shorebirds, Salisbury, US-13, US-50
Convenient to the bypass, affordable price, good beds & A/C, hot shower, modern room & clean.
Comment from Hotel Management
Mar 27, 2017 by Anne Webster, Hotel Management
We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. We work hard to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. We hope you will give us another chance if you are in the area again.
5 out of 5
by John

This traveler left a rating score only Posted Jan 2, 2017 on Hotels
3 out of 5
by A verified traveler

Nice enough hotel, but...

Posted Dec 13, 2016
Room service did not clean our room because there was a do not disturb on the door at 8:30a.m. after our first night. The free breakfast was priced right, as I would not pay for it. There highway was 200ft outside our window, and if that was not bad enough, there was some noise from upstairs every morning at 8am. Good thing we did not want to sleep in on out vacation. Bed was too soft, bathroom could best be described as tired.
Comment from Hotel Management
Dec 21, 2016 by Anne, Hotel Management
Dear Valued Guest, Thank you for taking the opportunity to write about your recent stay. I apologize for the noise concerns that you had during your short visit. If it is possible to provide a little more detail this would assist us in trying to improve our guests experience. Our housekeeping team arrives around 10:00 am each day. This allows our guests an opportunity to rest without disturbances. We have completed all of our bathroom renovations in May of this year. We hope that you have a Merry Christmas and a Happy New Year. Sincerely, Anne Webster General Manager
5 out of 5
by A verified traveler

Very clean hotel with lots of amenities.

Posted Nov 21, 2016 on Hotels
Very convenient to Wicomico Civic Arena.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the opportunity to write a brief comment about your most recent stay. We are delighted that you enjoyed your time with us. We hope that you enjoyed the concert and look forward to hosting you in the future. Sincerely, Anne Webster General Manager
3 out of 5
by A verified traveler from Reading, PA

Would have expected.

Posted Nov 14, 2016 on Orbitz
Pros: Basic accommodations, nothing special about the space.
Cons: The location to Salisbury Univeristy was inconvenient. It appeared many rooms were occupied by extended-stay guests or HUD subsidized housing.
Location: Only there for visiting Salisbury University.
Would have expected much more in the way of quality, comfort and experience for the price per room, particularly compared with the prices of other equivalent brand hotel chains. Not a great location either. The hotel staff was very pleasant and nice.
Comment from Hotel Management
Nov 16, 2016 by Anne Webster, Hotel Management
Thank you for writing about your recent experience at the Country Inn & Suites BY Carlson located in Salisbury, MD. I apologize that we did not meet your expectations. I have looked into your concerns regarding not being informed about the two night minimum stay. However, the reservation was not booked directly through the Carlson Brand. We reflect that it was booked through Expedia.com. On the other hand, that does not excuse the issues that you encountered regarding cleanliness. I have reviewed over your concerns with the housekeeping team so that we can improve for each guest. Our hotel team takes pride in the work and hospitality that we provide. Each GUEST becomes part of our family when making a reservation. Our hotel had the privilege of being the host hotel for a beautiful wedding. I apologize if in the excitement of each family member seeing one another was bothersome. Weddings are a time of happiness and fun. Thank you for the opportunity to host you while in Salisbury, MD. Sincerely, Anne Webster General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from MD

Nice Hotel

Posted Nov 14, 2016
Kids loved the pool. Room was clean. Staff was friendly. I would definitely stay again.
Comment from Hotel Management
Nov 15, 2016 by Anne Webster, Hotel Management
Dear Doug, Thank you for choosing to stay at the Country Inn & Suites located in Salisbury, MD. We are delighted to read that you and your family enjoyed your short time with us. We look forward to the opportunity to host you again in the near future. Sincerely, Anne Webster General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 14, 2016
Cozy room, loved having a fridge and microwave available. Bed was soft and pillows were great!
Comment from Hotel Management
Nov 15, 2016 by Anne Webster, Hotel Management
Dear Chimere, Thank you for taking the time out of your busy schedule to write about your stay. We appreciate you taking the time to let us know what you enjoyed. We look forward you having another fantastic stay. Warm Regards, Anne Webster General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

We had an awesome stay! Thank you!

Posted Nov 7, 2016
Pros: The staff was caring and helpful, more than most hotels I have been to. The new renovations were beautiful and everything was spotless.
Cons: nothing, it was great, no complaints. I didn't have anything to put here but it wont let me stop typing or else I can't submit, so thats a downer
Location: we were there for a funeral, otherwise I am not sure why someone would be in that area of the world.
Comment from Hotel Management
Nov 15, 2016 by Anne Webster, Hotel Management
Dear Anonymous, I am sorry to read of your loss. Our hotel team takes pride in the work that do to assist in making our guests stay comfortable. We hope that you will come back on a happier note. Maybe you will have the opportunity to enjoy Ocean City, MD or Winterplace Park. There is so much to do in our area. Thank you again. Sincerely, Anne Webster General Manager
2 out of 5
by A verified traveler from Baltimore

Good place for putting your stuff in.

Posted Sep 12, 2016 on Hotels
The bathroom had hair on the floor and bits of hair in the shower. The shower did not have any traction or a safety bar. If I had fallen when I slipped I would have been seriously hurt. Most hotel chains realize the need for a plug or charging station near the head of the bed. I had to unplug the clock to charge my phone. The bathroom door stuck and was difficult to close and open. The cable reception on the television was poor. Most of the stations had static. Very few of the stations broadcasted clear. Very disappointing.
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
Dear Traveller, Thank you for choosing the Country Inn & Suites By Carlson of Salisbury, MD. I appreciate you taking the opportunity to share about your experience at our hotel. I am saddened to read of the inconveniences you encountered. I have shared this with our team so that we can improve for your next stay. Thank you again. Sincerely, Anne Webster General Manager
5 out of 5
by A verified traveler

Posted Sep 6, 2016 on Hotels
Comment from Hotel Management
Sep 11, 2016 by General Manager, Hotel Management
Thank you for choosing the Country Inn & Suites.