Exterior

Reviews of Microtel Inn & Suites by Wyndham Salisbury

2 out of 5
Microtel Inn & Suites by Wyndham Salisbury
3050 Merritt Mill Rd, Salisbury, MD

Reviews

7.8

Good

Rating 10 - Excellent. 353 out of 1001 reviews" "
Rating 8 - Good. 343 out of 1001 reviews" "
Rating 6 - Okay. 150 out of 1001 reviews" "
Rating 4 - Poor. 83 out of 1001 reviews" "
Rating 2 - Terrible. 72 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Justin

Traveled with family
The pictures are much better than the actual place. Room renovations were not given full attention leaving gaps in flooring and baseboards. Walls in room were completely scuffed. Microwave wasn’t cleaned properly. Toilet has some stuff on it. But the bed was clean. Not horrible in its entirety. Would most likely pay a little more to stay somewhere else next time. Great option for a lower budget though.
Stayed 1 night in Mar 2024

8/10 Good

DeEtta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Economical
Stayed 1 night in Mar 2024
Response from Mgmt on Mar 16, 2024
Thank you for choosing our hotel.

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mgmt on Mar 16, 2024
We look forward to your next visit

10/10 Excellent

Tenesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk worker was very helpful
Stayed 1 night in Jan 2024
Response from Mgmt on Mar 16, 2024
Thank you for being a valued guest. We look forward to your next visit.

8/10 Good

Ira

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The woman at the desk with the braids was nice and took care of us. She made sure that we were alright and because of that I would love to book another room here in the future.
Stayed 1 night in Jan 2024
Response from Mgmt on Mar 16, 2024
Thank you for sharing your experience. We are delighted that our team member was able to assist. We look forward to your next stay.

8/10 Good

Erinn, Washington

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mgmt on Mar 16, 2024
Thank you for choosing to stay at our Salisbury, MD location.

6/10 Okay

Michelle

Stayed 1 night in Jan 2024
Response from Mgmt on Mar 16, 2024
Thank you for being a valued guest.

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Darlene, Perkasie

Stayed 1 night in Dec 2023

4/10 Poor

Heather

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Mediocre at best
Upon arrival, front desk staff was not terrible but not very welcoming. Spoke very quietly when relaying info regarding stay. Hallways leading to 2nd floor room were carpeted and could use a vacuum. Room was ok. Floor in room was hardwood and not cleaned well at all. Specs of dirt, wrappers under bed and 2 rubber hair bands in bathroom but otherwise, okay. Pillowcase on one of the beds looked like it was picked up off floor after changing bc there was a black dust stain on one of pillows. Coffee at breakfast bar was luke warm. Poured coffee then waited on my mom to come down and still no one at front desk to let them know we were checking out so magnetic keys were left on desk. Overall Id say it was ok if you are just looking for a place to sleep, otherwise, stay somewhere else for the price of this place. I have stayed at them Hampton Inn in Fruitland and regret not staying there after paying the deposit fee and room fee (deposit fee should be reimbursed but still waiting on that refund). Rooms at Hampton Inn in Fruitland were much cleaner, common areas much cleaner, staff a lot more engaging and food there was much more to be desired than at the Microtel.
Stayed 1 night in Dec 2023

10/10 Excellent

Hopeton

Stayed 1 night in Dec 2023

10/10 Excellent

william

Stayed 2 nights in Dec 2023

6/10 Okay

Randolph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I reserved a room through a third party, but when I arrived, the hotel standard was to add another $100 to the bill as a hold. So I had to allow them to add it to my room bill or I wouldn’t be able to get a room. Very confusing and misleading. The front desk person told me verbally that the money will be back on my card as soon as I checked out. But, the paperwork I had to sign said 5-6 business days. It was a Friday evening, so I won’t really get my money back until the following week.
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth, Newark

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Priced nicely. Good Breakfast.
Stayed 1 night in Dec 2023

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is a mini version of a hotel. The condition of the hotel was satisfactory. The room was fine but the toilet paper holder was ripped off the wall.
Stayed 1 night in Dec 2023

10/10 Excellent

Dimitrius

Stayed 2 nights in Dec 2023

10/10 Excellent

Rood Bendji

Stayed 1 night in Nov 2023

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean updated bathroom. Beds were clean and comfortable.
Stayed 1 night in Nov 2023
Response from Mgmt on Dec 2, 2023
Thank you for choosing our hotel. We are delighted that you enjoyed your time with us and we look forward to seeing you again in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Nov 2023
Response from Mgmt on Nov 28, 2023
Thank you for being a valued guest.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome awesome awesome
Stayed 1 night in Nov 2023
Response from Mgmt on Dec 2, 2023
Thank you for choosing our hotel.

6/10 Okay

Amber

Traveled with group
Liked: Staff & service
Disliked: Amenities
No real complaints. The room was clean minus the dead flies that could’ve been clean or taken care of during the cleaning of the room.
Stayed 1 night in Nov 2023
Response from Mgmt on Dec 2, 2023
Thank you for providing feedback about your stay. We will speak with our housekeeping team.

10/10 Excellent

Martin

Stayed 4 nights in Nov 2023

10/10 Excellent

Dynasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stellar Stay!
My Stay Was Great! I’ve been thru the ringer with hotels lately & Microtel was definitely the best I’ve stayed with.
Stayed 1 night in Nov 2023
Response from Mgmt on Dec 2, 2023
We are delighted that you enjoyed your stay with us. We look forward to your next visit.

10/10 Excellent

Edgar

Stayed 1 night in Nov 2023
Response from Mgmt on Nov 28, 2023
Thank you for choosing our hotel.

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Mgmt on Nov 28, 2023
It was a pleasure to meet you. We look forward to your next stay.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at the reception desk was very friendly which set a tone for the stay.
Stayed 1 night in Oct 2023
Response from Mgmt on Dec 2, 2023
Thank you for being a valued guest.

4/10 Poor

Kerry, Newark

Disliked: Cleanliness, staff & service, property conditions & facilities
The only good thing about the Microtel was the biscuits on the breakfast buffet.
Stayed 1 night in Oct 2023
Response from Mgmt on Oct 31, 2023
Thank you for choosing our hotel. We apologize that you did not enjoy the complimentary breakfast. We look forward to your next stay.

4/10 Poor

Toni

Business traveler, Traveled with family
Disliked: Cleanliness
We stayed 2 nights and our room was not cleaned. They removed our dirty towels, removed our trash from the trash can, never gave us clean towels, and never gave us a new bag for the trash can and did not make our bed or clean our room. Had to go to the office late our 2nd day to get clean towels and mention that our room was never cleaned or restocked. Staff was apologetic but it was too late to have serviced.
Stayed 2 nights in Oct 2023
Response from Mgmt on Oct 31, 2023
Thank you for choosing our hotel. I apologize that we dropped the ball on completing the housekeeping service. We hope that you will provide us another opportunity in the future.

8/10 Good

Charles

Stayed 1 night in Oct 2023
Response from Mgmt on Nov 28, 2023
Thank you for choosing our hotel.

6/10 Okay

Ali

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We are in the room right next to the lobby. It sounds like there is a party in the lobby, kids running up and down the hallway. As well, the ice machine is next to our room and we can here it when someone gets ice.
Stayed 1 night in Oct 2023
Response from Mgmt on Oct 31, 2023
Thank you for being a valued guest. We apologize for the amount of noise you encountered. We did have a large group check in and once everyone got situated, the noise did decrease. Thank you again.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk worker had the best customer service.
Stayed 2 nights in Oct 2023
Response from Mgmt on Oct 31, 2023
Thank you so much for the choosing our hotel. We are delighted to read that the Front Desk Team member had awesome customer service. We look forward to your next visit.

6/10 Okay

Virginia

Traveled with family and small children, Traveled with partner
Liked: Staff & service, amenities
Very thin walls......could hear anything and everything if people were being loud in the room...breakfast was nice but walls are so thin
Response from Mgmt on Oct 24, 2023
Thank you for choosing our hotel.

4/10 Poor

Scott

Disliked: Cleanliness, staff & service
They say early check in is available, when we got there, they wouldn’t accommodate. They said not enough housekeeping. It was very inconvenient since we needed to be showered and dressed for an important ceremony at Salisbury university. We needed to find a place to get ready for our event.
Stayed 1 night in Oct 2023
Response from Mgmt on Oct 24, 2023
Thank you for choosing our hotel. We do provide for early check in. However, it is based on availability. We do our best to accommodate each request. It is always best to contact the hotel the morning of your arrival to see what the earliest check in available is. We are able to provide you a better guestimate at that time. Again, It is based on availability.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a quick stop on the way home but check in went well very friendly slept well in comfy bed
Stayed 1 night in Oct 2023
Response from Mgmt on Oct 24, 2023
Thank you for sharing your experience at our hotel. We are delighted that you enjoyed your accommodations. We look forward to seeing you again in the future.

10/10 Excellent

Romenia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds and clean hotel The morning breakfast is a real plus.
Stayed 1 night in Oct 2023
Response from Mgmt on Oct 24, 2023
Thank you for being a valued guest.

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room, quiet and clean.
Stayed 1 night in Oct 2023
Response from Mgmt on Oct 24, 2023
Thank you for choosing our hotel.

8/10 Good

Lourinda

Stayed 1 night in Aug 2023
Response from Mgmt on Nov 28, 2023
Thank you for being a valued guest.

8/10 Good

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe with a nice complimentary breakfast. We could hear sounds from the hallway quite cleary but it wasnt a huge deal.
Stayed 2 nights in Oct 2023
Response from Mgmt on Oct 24, 2023
Thank you for choosing to relax and unwind at the Microtel Inn & Suites in Salisbury, MD. It was a pleasure getting to meet you and we look forward to seeing you again in the future.

4/10 Poor

Kassaundra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were kind and helpful. But I don't plan to stay at this location again.
Stayed 3 nights in Oct 2023
Response from Mgmt on Oct 24, 2023
I am sorry to read that you do not plan to stay with us in the future. We would love to know how we could assist in making your stay more comfortable.

10/10 Excellent

Norma, Newport News

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good and great breakfast
Stayed 1 night in Sep 2023
Response from Mgmt on Oct 24, 2023
Thank you for being a part of the Microtel Inn & Suites family.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but no noiseproofing
Hotel exceeded our expectations in terms of the furnishings and the cleanliness of the room. The problem was noise. We could clearly hear folks in the next room who were partying when we arrived at 10 pm (the staff immediately gave us a new room and told us they would remind the partiers of quiet time), and then in another room, we could hear every footstep on the floor above us. And every voice and door from the hallway. An otherwise nice hotel, and the hot breakfast was better than usual as well.
Stayed 1 night in Sep 2023
Response from Mgmt on Oct 24, 2023
Thank you so much for sharing your experience. We apologize for the noise made by the surrounding guests. We look forward to seeing you again soon.

10/10 Excellent

linda

Traveled with partner
Liked: Staff & service, amenities
This is our second stay. Megan who checked us in last week was awesome . We had a few concerns and her customer service was top notch! Tonight Renee was at the front desk. She was absolutely delightful. Very helpful in helping us find a restaurant that delivered. The cleaning staff helped me with my luggage as my husband has a handicap. Our room was clean, the bed comfortable. Overall a positive experience.
Stayed 1 night in Oct 2023
Response from Mgmt on Oct 2, 2023
Thank you for giving a shoutout to our hotel team. We are happy to provide fantastic customer service to our guests. We look forward to your next visit.

2/10 Terrible

Danielle

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Mgmt on Oct 2, 2023
Thank you for being a valued guest.

8/10 Good

michelle

Traveled with partner
Liked: Cleanliness, staff & service
Our check in worker was just lovely and accommodating!!
Stayed 1 night in Sep 2023
Response from Mgmt on Sep 30, 2023
Thank you for letting us know about your check in experience. We are so happy to see that you enjoyed your stay.

8/10 Good

Jessie

Stayed 3 nights in Sep 2023
Response from Mgmt on Oct 24, 2023
Thank you for being a valued guest.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Mgmt on Sep 30, 2023
Thank you for choosing our hotel.

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
The only problem I had was that the hot and cold water were reversed in the shower. I will definitely stay in this hotel again if I need to it was clean it was comfortable and I felt safe.
Stayed 1 night in Sep 2023
Response from Mgmt on Sep 26, 2023
Thank you for taking the time to write about your stay. I apologize for the issue regarding the water. We will look into the issue. Thank you again.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mgmt on Sep 26, 2023
Thank you for choosing our hotel.

6/10 Okay

Frank

Stayed 1 night in Sep 2023
Response from Mgmt on Sep 20, 2023
Thank you for being a valued guest.

10/10 Excellent

Deborah

Stayed 1 night in Sep 2023
Response from Mgmt on Oct 10, 2023
Thank you for choosing our hotel.