Ratings based on 139 Verified Reviews

4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from salmon arm bc

Good hotel

Posted Sep 17, 2017
Pros: Location
Cons: Plumbing
Was a good hotel with nice people, it's a little quirky with a maze type feel a lot of doors and hallways but no big deal it's England!!!!
2 out of 5
by A verified traveler

Posted Aug 23, 2017
Pros: staff nice
Location: bit of a walk into town
executive room a good size but otherwise very ordinary. Food in restaurant disappointing. No bar staff- have to ring reception so very unwelcoming. mostly old people staying which may have been unusual
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Good location close to centre of Sakisbury

Posted Aug 22, 2017
Very good place to stay. Clean & good sized rooms only downfall was no lifts so have to carry luggage up stairs
5 out of 5
Recommended
for Everyone
by A verified traveler from London

A Gem of a city Hotel

Posted Aug 17, 2017
Pros: Everything
A group of four golfers stayed at the hotel for two nights. From the moment we arrived the staff could not have been more helpful and accommodating. Nothing was too much trouble. The rooms were very clean and well appointed.Hotel food was excellent and there was a very friendly bar service. An easy walk into the centre of town and adequate car parking on site. In all a great experience.Would definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Goring

A gem for staying in Salisbury.

Posted Aug 6, 2017
Pros: Clean, comfortable and convenient.
Location: See above
This is a good hotel within a 5 minutes easy walking distance of the city centre and it was good to find it has ample parking for residents. The rooms are most comfortable, clean and roomy; the bathroom equally clean and well furbished.
Comment from Hotel Management
Aug 6, 2017 by Milly, Hotel Management
Dear Mike, Thank you ever so much for your review. We are happy that you enjoyed your stay with us and that you found your rooms comfortable and clean. We do hope that we will see you soon. Kind regards, Radmilla Bonca
5 out of 5
Recommended
for Everyone
by A verified traveler from Southampton

Lovely hotel and excellent staff

Posted Aug 4, 2017
My whole experience was very pleasant from start to finish. Staff were extremely helpful and even sent back a few things I left in my room. I would definitely recommend this hotel to anyone and I'll be coming back to try the spa!
Comment from Hotel Management
Aug 6, 2017 by Milly, Hotel Management
Dear Sarah, Thank you very much for your feed back. We are very happy that you had a pleasant experience and also found our staff very helpful. We hope to see you again soon. Kindest regards, Radmilla Bonca
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester

Washed away

Posted Jul 29, 2017
Pros: The massage my wife had was superb but due to time was unable to appreciate the rest of the facilities and the breakfast used quality sausages.
Cons: Possibly the communication between spa and hotel, but we never asked for extension to check out to accommodate spa.
Location: Location was only a short walk to the heart of Salisbury and we had no trouble finding a restaurant with a well stocked wine list.
After a long journey in torrential rain causing floods we arrived and started to get prepared for the evening. We attempted to run a bath for our boy but couldn't get water from the tap, after calling reception the job to rectify the situation required a plumber so we were moved into a smaller room but still adequate. Unfortunately towels and service essentials were not in the room to accommodate 3 persons but no worries we went back to our room and transferred the tea, coffee, biscuits, soaps and hair cap (that our boy found hysterical) across. My wife was told to book herself a massage before we went out as a treat from myself but we couldn't get a reply from the spa but left a message. After completing our ablutions a call from the spa but this was now too late and was booked for 1030 the next morning, not ideal due to breakfast, meeting our friends again and checking out but we assumed the weather made for a busier spa. Salisbury may be lovely but unfortunately the walk around was tainted somewhat by the weather but we met an old friend and had some laughs with dinner. Next morning I awoke to read the paper that we ordered to find papers outside all rooms except ours, ah I thought our old room... years of life skills has taught me to think outside the box. Nope wasn't here either so a call to reception. Some obvious squirming around and a "shouldn't be a problem" the situation after around half an hour was resolved.
5 out of 5
Recommended
for Everyone
by A verified traveler from France

easy to find

Posted Jul 24, 2017
Location: We can reach the Maket place in less than 10 minutes on foot and then the Cathedral is just behind. The railstation is just 15min away on foot.
Nice place, easy to find. We could sleep very well. The breakfast was delicious. And the restaurant service was good too.
Comment from Hotel Management
Jul 28, 2017 by Milly, Hotel Management
Thank you very much for your feed back and we are happy to hear that everything was convenient for you. We hope to see you soon. Kind regards, Milly
4 out of 5
Recommended
for Everyone
by A verified traveler from S

AC was loud!

Posted Jul 22, 2017
Nice stay. Not far from town. Cosy and homely but the AC on the room was rather loud
Comment from Hotel Management
Jul 22, 2017 by Milly, Hotel Management
Dear Becky, Thank you for your review. We are happy to hear that you found the room cosy and you had a nice stay. Sorry to hear that the AC unit was loud, we will let maintenance know about it to see what we can do. Kind regards, Milly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Clean, comfortable and close to the main square.

Posted Jul 11, 2017
The stay was everything I had hoped for. The rooms were spacious and very clean. The staff was very accommodating and the on site restaurant had a variety of breakfast foods. We didn't eat dinner there but it was packed with people.
Comment from Hotel Management
Jul 15, 2017 by Thomas East, Hotel Management
Thank you for your feedback, I am glad your stay was welcoming and comfortable. Hope to see you again soon. Many Thanks