Ratings based on 413 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2017
Very clean and comfortable room close to Trans Canada HWY.
Comment from Hotel Management
Sep 22, 2017 by Jill, Hotel Management
Thank you for your feedback. We are pleased you had a comfortable stay with us. We look forward to seeing you again in the future. Jill Power, Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Stopover between Calgary and Vancouver Island

Posted Sep 13, 2017
Hotel met expectations.Decent breakfast in the morning to get you on the road again.
Comment from Hotel Management
Sep 16, 2017 by Jill, Hotel Management
Thank you for your review. Glad to see the hotel met your expectations and you managed to grab a bite to eat in the morning. We would love to see you again in the future. Jill Power, manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Nanaimo, BC

Halfway Point

Posted Sep 11, 2017
We were travelling from Nanaimo to Calgary and this was our halfway stop. We chose this hotel based on the Expedia reviews and were happy with our choice. The hotel is clean, our room was very comfortable and had a wonderful shower!!! That may seem like a small thing but after some hotels that only have minimal pressure and trickling sprays this was wonderful!! We would recommend this hotel.
Comment from Hotel Management
Sep 14, 2017 by Jill, Hotel Management
Dear Jan, Thank you for writing your review. We are pleased that our hotel met your expectations and that your enjoyed your stay. We would love to welcome you back again next time your are passing through our town. Jill Power, Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

Hotel is close to highway, easy to park and clean!

Posted Sep 11, 2017
Pros: Large parking lot, nice lobby, rooms are clean and large, nice bathtub, pool and spa are nice and breakfast area is large and well supplied.
Cons: Nothing comes to mind
Great staff, nice facility. Hotel is clean, with great sized rooms, amenities are nice and the rates are great for what you get during your stay.
Comment from Hotel Management
Sep 11, 2017 by Jill, Hotel Management
Thank you Rick for your wonderful review. We have passed on your comments to our staff who appreciate the feedback. We look forward to seeing you again in the future. Jill Power, Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton Ab

Excellent hotel and staff

Posted Sep 10, 2017
Cons: Everything
Everthing was great. The breakfast bar was one of the best I have experienced.
Comment from Hotel Management
Sep 11, 2017 by Jill, Hotel Management
Dear John; Thank you for your review. We are pleased that everything was great for you and that you enjoyed the breakfast. We look forward to seeing you again in the future. Jill Power, manager
5 out of 5
Recommended
for Everyone
by A verified traveler

very comfortable beds ,great sleep

Posted Sep 10, 2017
great stay ,friendly staff, helpful ,reasonable rates
Comment from Hotel Management
Sep 14, 2017 by Jill, Hotel Management
Thank you for your feedback. All feedback is greatly appreciated by our staff and the management. We are pleased that your stay was great and that you found our staff friendly and helpful. We would love to have you stay again in the future. Jill Power, Manager
3 out of 5
Recommended
for Families
by A verified traveler from Vancouver

Okay place to stay...

Posted Sep 5, 2017
Pros: Breakfast & waterslide
Cons: Hotel felt a bit dated
Location: Close to Canoe Beah
We had a nice stay here. It's not the newest hotel, but it's an okay place to stay. We stayed here at the end of a 9 day road trip, so perhaps we were a bit hotel'ed out, but the rooms were fine (nice french doors to seperate rooms). The breakfast was great - ridiculously busy, but the hotel was sold out for the night, so that's to be expected. The boys loved the pool & the waterslide. The hotel is close to Canoe Beach, where we spent the afternoon before heading back to town. Overall a good stay.
Comment from Hotel Management
Sep 7, 2017 by Jill, Hotel Management
Thank you for writing your review. All feedback is very much appreciated by our staff. We are glad your boys enjoyed the waterslide and pool and your day at Canoe Beach. We hope to welcome you back again in the future. Jill Power, Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

Overall ok stay except 1 big disappointment

Posted Aug 30, 2017
The pool was AWFUL! Pretty sure they never clean it, just keep throwing chemicals in. It burnt our eyes just standing in the room, not even in the water! My child was crying it hurt so bad. The reason i choose this hotel was for the pool. Very very disappointing. I'd pay bit extra and get a better hotel next time.
Comment from Hotel Management
Sep 1, 2017 by Jill, Hotel Management
Thank you for your feedback. We are sorry you were unhappy with the pool. We have hired a Pool specialist and had a meeting with the owners. The levels in the pool were tested and they met the proper requirements, however it was suggested by ownership that if the pool was emptied and refreshed then that could possible aleave part of the chemical smell. We have had this procedure done now. We are inspected by Interior Health in order to retain our license and all inspections have been to code. Regards Jill Power, Manager
1 out of 5
by A verified traveler

Posted Aug 23, 2017
Pool water was green and tile all scummy, so gross. Will never stay here again
Comment from Hotel Management
Aug 25, 2017 by Jill, Hotel Management
We are sorry that we did not meet your expectations regarding your stay with us. We have passed on your comments to our maintenance manager who is looking into the situation. Thank you for writing your review. Jill Power, Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel to stay for a couple of nights.

Posted Aug 23, 2017
Pros: Rooms
We were amazed by the high quality of living accommodations. Excellent furnishings and very clean well kept rooms. The complimentary breakfast was terrific and made our stay eve so much nicer.
Comment from Hotel Management
Aug 25, 2017 by Jill, Hotel Management
Thank you for your wonderful review. We are very pleased to see that you enjoyed your stay and that breakfast was great. We have passed on your comments to our staff. We look forward to seeing you again in the future. Jill Power, Manager