Property amenity

Reviews of Prestige Harbourfront Resort, WorldHotels Luxury

4 out of 5
Prestige Harbourfront Resort, WorldHotels Luxury
251 Harbourfront Drive NE, Salmon Arm, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 487 out of 1006 reviews" "
Rating 8 - Good. 356 out of 1006 reviews" "
Rating 6 - Okay. 109 out of 1006 reviews" "
Rating 4 - Poor. 38 out of 1006 reviews" "
Rating 2 - Terrible. 16 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Genevieve

Traveled with partner
Liked: Staff & service, amenities
We visited this resort off season and stayed in a lakeside suite with balcony. The room was large and clean and the bed was comfortable. The balcony was old and spongy when we walked on it. There was water on it even though there had been no rain. There was no table on the balcony and although the view was amazing it was not a great place to hang out. Unfortunately we chose to visit during the Provincial Hockey tournament. The hotel was noisy, and busy and many of the resort amenities were closed. We did enjoy the onsite restaurant. We found the staff very helpful and friendly. There are some beautiful walks in the area and the location is wonderful. Overall a pleasant stay and we could see the potential but the resort was not at it's best when we visited.
Stayed 3 nights in Mar 2024

6/10 Okay

dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool security was inadequate people were accessing the pool after the closing time and noise transferred up to our room till after midnight.
Stayed 1 night in Mar 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jacob Bojey on Mar 24, 2024
Hi Randy,Thank you for taking the time to leave an excellent review. We hope to see you again the next time you are passing through Salmon Arm so we can continue giving you an excellent experience.Sincerely, Jacob Bojey, Guest Services Manager

10/10 Excellent

Saibra

Staff were amazing. We were there with a hockey team and parents. Very accommodating, patient and happy. Spring time is messy time but I can’t imagine how great it would be to stay in the summer
Stayed 2 nights in Mar 2024
Response from Shawna Mattson, Assistant General Manager on Mar 22, 2024
Hello Saibra,Thank you for the great review. It is great to hear that you had an enjoyable stay. We look forward to seeing you again in the future.Best regards,

4/10 Poor

Ron

Liked: Cleanliness, staff & service
It was too noisy, didn’t fall asleep till 2am, no coffee in the room. Kids running around, last time elevators wasn’t working, this time hot tub not working
Stayed 1 night in Mar 2024
Response from Shawna Mattson, Assistant General Manager on Mar 22, 2024
Hello Ron,Thank you for taking the time to tell us about your recent stay with us. I am very sorry to hear that we did not meet your expectations and that you were not able to use the hot tub. We were waiting for a part to repair the heater which did not arrive in a timely manner.Please let me know if there is anything I can assist you with.

10/10 Excellent

Linda

Liked: Cleanliness, amenities
Great location and friendly staff.
Stayed 1 night in Jan 2024
Response from Jacob on Mar 20, 2024
Hello Linda,Thank you for taking the time to leave an excellent review. We are happy to hear that you were able to enjoy the view as well as our likeable staff. We hope to see you again the next time you are passing through Salmon Arm.All the best,Jacob Bojey,Guest Services Manager

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Room very comfortable
Stayed 1 night in Mar 2024
Response from Shawna Mattson, Assistant General Manager on Mar 22, 2024
Thank you for the 5 out of 5 review for your recent stay with us. I am very happy to see that we were able to meet your expectations. We look forward to you in the future.Sincerely,

10/10 Excellent

cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept property. Room was very clean and comfortable. Beautiful safe location. Conveniently located to all downtown attractions, dining etc. Next to parks and walking trails along the lake.
Stayed 2 nights in Mar 2024
Response from Shawna Mattson, Assistant General Manager on Mar 18, 2024
Thank you for the lovely review Cameron, we are very happy to hear that we were able to meet your expectations on this stay and that you were able to enjoy some of the attractions that Salmon Arm has to offer.We hope to see you again soon.Best Regards,

10/10 Excellent

Robert, Reedville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shawna Mattson, Assistant General Manager on Mar 18, 2024
Hello Robert,Thank you for taking the time to leave a review letting us know that you enjoyed your stay with us.We look forward to seeing you again.Best Regards,

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay. I would say the only thing that woke us early and often was the train. The train would shake the beds. Other than this the hotel was a great stay.
Stayed 4 nights in Mar 2024
Response from Shawna Mattson, Assistant General Manager on Mar 18, 2024
Hello Jackie,I am happy to hear you enjoyed your stay with us and that you like the hotel. I am sorry that the train interrupted your sleep. If you are a light sleeper, for a future stay, it might be worth getting a room on one of the lower floors as they are not as affected and on the lake side to reduce sound.We hope you will come and see us again.Best regards,

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I liked that there were plenty of facilities, both restaurants were good and the pool and hot tub were nice. Space in the hot tub was limited, there appeared to be a Group of local people meeting after work?
Stayed 1 night in Feb 2024
Response from Shawna Mattson, Assistant General Manager on Mar 18, 2024
Thank you David for letting us know how your stay was with us. I am happy to hear that you like the facilities we have to offer but sorry to hear that the space in the hot tub was limited . The pool and hot tub are not open to the general public but we do have an Athletic Club Membership that does have access to their use. The members do not typically use the pool and hot tub when the hotel is busy but this may not have been the case during your visit.We hope that you will come and see us again so that we may provide a more positive experience for you.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jacob on Mar 10, 2024
Hello Leanne,Thank you for taking the time to leave an excellent review.We are thrilled to see that you enjoyed your stay with us and we hope to have the opportunity to welcome you back soon.All the best,Jacob Bojey,Guest Services Manager

8/10 Good

YUKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shawna Mattson, Assistant General Manager on Mar 2, 2024
Good Afternoon Yuko,Thank you for taking the time to leave a review of your recent stay with us. By letting us know how we did, you are assisting in helping us provide a better experience for guests in the future.We hope to see you again.

10/10 Excellent

Robert

Traveled with partner
Liked: Amenities
Had a nice time
Stayed 1 night in Feb 2024
Response from Sharayah on Feb 18, 2024
Hello RobertThank you for the excellent review. I'm glad to hear that we were able to give you an enjoyable experience at our property. We hope to see you the next time your passing through Salmon Arm.Kind Regards, Sharayah Coney, Guest Services

8/10 Good

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a weekend getaway. We found our room was very large and clean. The bed was very comfortable too. My wife enjoyed a massage at the spa and she said it was good. We were able to walk into town for dinner.
Stayed 2 nights in Feb 2024
Response from Sharayah on Feb 8, 2024
Hello Stuart,Thank you for the review. We are glad to here that you were able to enjoy a peaceful getaway at our property. Kind Regards,Sharayah Coney,Guest Services

10/10 Excellent

Trudy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice hotel and the staff are excellent. Thoroughly enjoyed our stay.
Stayed 2 nights in Jan 2024
Response from Jacob on Jan 20, 2024
Hi Trudy,We are glad to hear that our staff helped to make your stay exceptional. Thank you for taking the time to leave an excellent review.Sincerely,Jacob Bojey,Guest Services Manager

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sharayah C on Jan 14, 2024
Hi Nick,We hope that you enjoyed your stay with us and we can continue to give you exceptional service. Sincerely,Sharayah Coney,Guest Services

10/10 Excellent

Nathalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous.
Stayed 1 night in Dec 2023
Response from Sharayah C on Jan 14, 2024
Hi Nathalie,We are glad to see that you enjoyed your stay with us. Thank you for the review and we hope to see you again soon.Sincerely,Sharayah Coney,Guest Services

10/10 Excellent

Samantha

Stayed 2 nights in Dec 2023
Response from Sharayah C on Jan 14, 2024
Hi Samantha,We hope that you enjoyed your stay and continue to choose us for your future trips to Salmon Arm. Thank you for the excellent review.Sincerely,Sharayah Coney,Guest Services

10/10 Excellent

Samantha, Kamloops

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

BRIAN W

Liked: Cleanliness
Disliked: Staff & service
Brutal. Had to call down 3 times because of Christmas party DJ’s, kids and myself couldn’t sleep. I get it people are having fun but when travelling and paying the same price as when we stay at the Fairmont in Banff, this seems wrong. Loud till close till midnight from music then stomping all over the place and woken up by 5 am. It’s just disappointing when paying that kind of money for a supposedly nice hotel. Last stay was great, short of room condition. May as well save your money and book at a more reasonably priced hotel because no one there cared about the legitimate concerns.
Response from Jacob on Dec 23, 2023
Thank you for taking the time to tell us about your experience during your stay. I am very sorry to hear that your stay did not meet your expectations. We strive To provide our guests with a high level of service and I apologize that we fell short of that.I hope we will have the opportunity to provide you with a more comfortable stay in the future.Sincerely,Jacob BojeyGuest Services Manager

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sharayah Coney on Dec 19, 2023
Hi Josh,Thank you for leaving an excellent review and we are happy that you enjoyed your time here. Thank you for choosing the Prestige Harbourfront Resort Inn Salmon Arm!Kind Regards,Sharayah, Guest Services

8/10 Good

Kerrie

Stayed 1 night in Dec 2023
Response from Sharayah Coney on Jan 14, 2024
Hi Kerrie,We are glad to hear that you had a pleasant stay. Thank you for taking the time to review our property.Sincerely,Sharayah Coney,Guest Services

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in Nov 2023
Response from Sharayah on Dec 5, 2023
Hi Laura,We hope to see you the next time you're passing through Salmon Arm. Thank you for choosing the Prestige Inn Salmon Arm!Kind Regards,Sharayah, Guest Services

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great upgrades and comfortable- would stay here again for sure!
Stayed 1 night in Oct 2023
Response from Sharayah on Dec 5, 2023
Hi John,Thank you for leaving an excellent review and we are happy that you enjoyed the different accommodations that we offer. We hope to see you the next time you're passing through Salmon Arm. Thank you for choosing the Prestige Harbourfront Resort Inn Salmon Arm!Kind Regards,Sharayah, Guest Services

8/10 Good

Peterv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sharayah on Dec 5, 2023
Hello Peterv,Thank you for the review. We hope everything has met your expectations and we will be seeing you the next time your passing through Salmon Arm. Thank you for choosing the Prestige Harbourfront Resort Salmon Arm!Kind Regards,SharayahGuest Services

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just very relaxing
Stayed 2 nights in Oct 2023
Response from Sharayah on Dec 5, 2023
Hello Alice,Thank you for the excellent review. I am glad that you enjoyed our calming atmosphere hat we try to provide to all of our guests. Thank you for choosing the Prestige Harbourfront Resort Salmon Arm!Kind Regards,SharayahGuest Services

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel inside out!
Stayed 4 nights in Oct 2023
Response from Sharayah on Dec 5, 2023
Hi Jean,Thank you for leaving an excellent review and we are happy that you enjoyed your time here. We hope to see you the next time you're passing through Salmon Arm. Thank you for choosing the Prestige Harbourfront Resort Inn Salmon Arm!Kind Regards,Sharayah, Guest Services

10/10 Excellent

Ian, Vancouver

Traveled with group
Very comfortable room, a great lakefront location and friendly and helpful staff.
Stayed 1 night in Oct 2023
Response from Sharayah on Dec 5, 2023
Hi Ian,Thank you for leaving an excellent review and we are happy that you enjoyed your time here. We hope to see you the next time you're passing through Salmon Arm. Thank you for choosing the Prestige Harbourfront Resort Inn Salmon Arm!Kind Regards,Sharayah, Guest Services

10/10 Excellent

Dayle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Sharayah on Dec 5, 2023
Hello Dayle,Thank you for the review. We hope everything has met your expectations and we will be seeing you the next time your passing through salmon arm. Thank you for choosing the Prestige Harbourfront Resort Salmon Arm!Kind Regards,SharayahGuest Services

10/10 Excellent

Tessa, Summerland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favourite places to stay.
Stayed 1 night in Sep 2023
Response from Katie Guest Experience Coordinator on Sep 21, 2023
Thank you for the fantastic review, Tessa! We hope you had time to check out our amazing onsite restaurant and enjoyed a stroll along the wharf! We hope to welcome you back to Prestige Harbourfront Resort Salmon Arm soon!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Katie Guest Experience Coordinator on Sep 21, 2023
Thank you for the great review, Greg! We hope you had a wonderful stay and a restful night's sleep. We look forward to welcoming you back to Prestige Harbourfront Resort Salmon Arm!

8/10 Good

Lana

Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for a wedding and stayed there it was fantastic. Everything was beautiful and the staff where great.
Stayed 3 nights in Aug 2023
Response from Sharayah on Dec 5, 2023
Hi Michael,Thank you for leaving an excellent review and we are happy that you enjoyed your time here. We hope to see you the next time you're passing through Salmon Arm. Thank you for choosing the Prestige Harbourfront Resort Inn Salmon Arm!Kind Regards,Sharayah, Guest Services

10/10 Excellent

Tyler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Sep 2023
Response from Sharayah on Sep 13, 2023
Hi Tyler,We are glad that you enjoyed the view here, and we hope to see you the next time you're in Salmon Arm. Thank you for choosing the Prestige Inn Salmon Arm!Kind Regards,Sharayah,Guest Services

2/10 Terrible

Danielle

Stayed 1 night in Aug 2023
Response from Katie Guest Experience Coordinator on Sep 29, 2023
Thank you for taking the time to leave us a review. We apologize for your experience and would really like to understand where we went wrong. Please contact our management staff at the property and we will do our best to make this right.

10/10 Excellent

Jerry

Liked: Amenities
Always stay travelling between Vancouver and Calgary
Stayed 1 night in Aug 2023
Response from Sharayah on Sep 13, 2023
Hi Jerry,Hope to see you the next time your passing through, thank you for choosing the Prestige Inn Salmon Arm!Kind Regards,Sharayah,Guest Service

10/10 Excellent

Natasha

Stayed 2 nights in Aug 2023
Response from Sharayah on Sep 13, 2023
Hi Natasha,We hope to see you the next time you're in Salmon Arm. Thank you for choosing the Prestige Inn Salmon Arm!Kind Regards,Sharayah,Guest Services

6/10 Okay

Conner

Traveled with partner
Liked: Cleanliness
Mattress was hard and uncomfortable. Pillows were the same. Staff wasn't very warm or engaging, except for the housekeeping workers who were very nice. Nineteen05 had awful service. Overall very disappointed, especially considering the price.
Stayed 2 nights in Aug 2023
Response from Shawna Mattson, Assistant General Manager on Aug 25, 2023
Thank you Conner for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Alison

Stayed 6 nights in Aug 2023
Response from Sharayah on Sep 13, 2023
Hi Alison,We hope to see you the next time you're in Salmon Arm, thank you for choosing the Prestige Inn Salmon Arm!Kind Regards,Sharayah,Guest Services

4/10 Poor

Gregg

Traveled with family
Upgraded to bigger room with balcony, however was not told when we checked in that our room was right above a wedding. So could not enjoy the room or balcony
Stayed 1 night in Aug 2023

4/10 Poor

Richard

Traveled with partner
Dining service and food quality was terrible.
Stayed 1 night in Aug 2023

4/10 Poor

Krista

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the cost and the past review of this resort I would have expected a lot more class. I frequent many nights in hotels per week and this place is rated on the lowest scale of places. Murky hot tub water, scum ring around the pool and hot tub. Empty Chelada and beer cans and cigarette butts on outdoor tables. And the smell from the cigarette smoke inside the rooms. Yuck.
Stayed 1 night in Aug 2023

2/10 Terrible

Meghann

Stayed 1 night in Aug 2023
Response from Shawna Mattson, Assistant General Manager on Aug 25, 2023
Hello Meghann,I am sorry that we did not meet your expectations during your stay. If you would like to tell us where we fell short, we could look at ways to improve so that we can ensure that our guests have the experiences they are looking for.

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rolled in quite late but the hotel and room were both quite nice. AC in the room was a bit loud, parking was competitive but overall it was a great experience.
Stayed 1 night in Aug 2023

8/10 Good

jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place when lake is visible Beautiful area near warf and natural habitat
Stayed 3 nights in Aug 2023

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service
But
Stayed 1 night in Aug 2023
Response from Sharayah on Sep 13, 2023
Hi Cliff,Thank you for the five star review. We hope to see you again in the future. So we can continue to meet your expectations.Kind Regards,Sharayah,Guest Service

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view. Nice staff. Balcony great. Rooms are huge, but bed on a slope (frame problem?). Not great pillows, and bathroom shower has no water pressure, and no shelving (2 tiny, low, corner spots) for soaps and shampoos. For the cost we expected more.
Stayed 1 night in Aug 2023

2/10 Terrible

sarbjit

Stayed 2 nights in Aug 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sharayah on Sep 13, 2023
Hi Dave,Thank you for the five star review. We hope to see you again in the future. So, we can continue to meet your expectations.Kind Regards,Sharayah,Guest Services