Ratings based on 69 Verified Reviews

4.0 out of 5
91% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Great Location, Great Staff - few changes needed

Posted Apr 26, 2017
Needs kettle in room and hot tub / swimming pool to be heated. Also can't believe you have to pay a daily charge to rent a safe - first time I've every had to do this. Great location and bar, went half board - food was very good at both breakfast and dinner and staff in the dining hall were very attentive.
Comment from Hotel Management
Apr 26, 2017 by Public Relations Manager, Hotel Management
Dear Ace, We are working hard to find better ways to improve and we are happy to know all that you appreciate. Best regards,
4 out of 5
by alma j

Nice re-furbished hotel but very hard beds (Sorry)

Posted Apr 22, 2017 on Hotels
This hotel is close to town and has recently been re-furbished, the hotel caters for mainly fully inclusive guests and consequently, the dining room is busy but the quality and choice of food is amazing, we only had breakfast but there was something there for every taste, fresh and well prepared, even a glass of Cava if you wanted it, the only downside with this hotel for us was the very hard beds, they were new but we found them too hard to sleep on, otherwise we would have given this hotel 5 stars. If you're considering a stay in Salou consider somewhere else, Cambrils 5k down the road was a million times better, we re-visited Salou after first visiting it in the 80's I don't know if it's us and we were younger then but the resort has no character and is down at heel, but not cheap and very little Spanish charm.
Comment from Hotel Management
Apr 26, 2017 by Gestionnaire de relations, Hotel Management
Dear Alma, Our staff are proud to attend you. We will consider your opinion. Thank you for this comment! We hope to see you next time. Best regards,
4 out of 5
Recommended
for Families
by A verified traveler from scotland

Nice hotel close to the beach

Posted Apr 17, 2017
Pros: Friendly staff, organised, lots going on for families
Cons: Rooms need updating, an add tea an coffee facility like most other hotels
Location: Central to beach , shops, bars, walking distant from train station
Arrived on first day of opening, staff were extremely organised, large amount of check ins handled very efficiently by reception staff. Enjoyed a good choice at breakfast, always lots of fresh food. Close to beach and main resort area. On checkout day reception staff were very helpful to me when I was a bit late in checking out when they had a full hotel, can't thank them enough, lovely ladies on Sunday 16th april
Comment from Hotel Management
Apr 26, 2017 by Public Relations Manager, Hotel Management
Dear Fiona, It has been a pleasure to serve. Thanks for your feedback, this will help us to improve. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from paisley

This is a wonderfull Hotel

Posted Oct 17, 2016
Pros: I enjoyed the whole experience
Cons: The evening entertainment was directed for the Spanish guests,but we were a bit out of season..We still enjoyed it.
Location: Great location,5 mins from the beach,bus stop right outside the hotel.Danny Boys,The Caledonian,Robin Hood and The Old Brown Cow are on the doorstep .
Our room was on the 2nd floor overlooking the pool..The rooms are on the small side,but perfectly adequate ..The beds are on the firm side ,but again adequte..A wee bit of advice, keep your voice down in your room ! The walls are so thin you can hear your neighbours flush the toilet or use the shower lol..This is a splendid Hotel,we have stayed in a number of 4star hotels around Salou and this is the Best one yet ..The restaurant staff are very friendly,they always gave us a warm greeting..If you go with children ,then you will love Anna..She looked after our 2 granddaughters and us ,her English isn't great lol which made it all the more entertaining lol..Anna was a definate plus to the hotel...I have read the bad reviews on this hotel and can honestly say I can't fault it , Just go here and see for yourself !
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Pleasant stay

Posted Oct 16, 2016
Location: Great central location with all the local amenities in close proximity to the hotel.
Hotel was clean and spacious. Staff were polite and courteous especially the catering staff nothing to much of a bother for them. Food was excellent where there was something for every nationality to eat. Rooms and bed linen were cleaned every dayThe only downside was the bathrooms were in need of modernisation and there were no tea/coffee making facilities within the rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from C

We had the best view looking out to the pool/beach

Posted May 17, 2016
I couldn't fault this hotel in anyway!! I wouldn't defiantly come back for another stay in the future!!
Comment from Hotel Management
Jul 15, 2016 by Public Relations Manager, Hotel Management
Dear Paige, Thanks a lot for this review! We are really proud that you enjoyed your holiday and from all the staff wish to see you next time with us. Best regards,
4 out of 5
by Hans from Windermere BC, Canada

Posted Oct 31, 2015 on Hotels
We had a room with half pension. Breakfast and dinner buffet was incredible. We feel the carpets in the hallway need to be replaced or at least shampooed, other then that this hotel is great. Entertainment in the lobby aera might be to loud if on lower floors, but recommended to attend. Definitely would go back, great deal for the money. Parking just in front of hotel. Close to beach
Comment from Hotel Management
by Gestionnaire de relations, Hotel Management
Dear Hans, Thanks for this review, we have replaced the carpets and hope to see you again. Kind regards,
4 out of 5
by c from Chris E Nantwich

5 day break

Posted Oct 2, 2015 on Hotels
5 night Break Hotel good location pool view is a must Breafast a bit of a free for all like sitting in a works canteen if you are put at the back of the room Reception very helpful room cleaned every day the cleaning staff really pleasant
Comment from Hotel Management
Dec 12, 2015 by Gestionnaire de relations, Hotel Management
Dear Chris, Thanks for the comment. We hope to see you again! Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Hotel was very close to the area we needed to be

Posted Aug 11, 2015
Pros: It was in an ideal position for where we wanted to be. Nice hotel which was clean and welcoming.
Cons: Breakfast was busy and staff found it difficult to ensure tables were always ready for guests as they arrived.
Location: Close to beach and to House of Illusion where we were attending the show. Would highly recommend House of Illusion to all your guests.
We used the hotel as a base but did not use any of its facilities apart from eating breakfast each morning. Reception staff were very friendly indeed. Would use this hotel again
Comment from Hotel Management
Sep 19, 2015 by Public relations manager, Hotel Management
Dear Moira, Thanks for the comment. We hope to see you again! Best regards
3 out of 5
Recommended
for Families
by A verified traveler from San Juan

Nice hotel close to the beach and town

Posted Jul 27, 2015
Pros: Great location, helpful staff
Location: Great location, close to restaurants, nightlife, beach.
Outdated room decor, worn-out linens and towels. No beach/pool towels available.
Comment from Hotel Management
Sep 19, 2015 by Public relations manager, Hotel Management
Dear host, We are working hard to find better ways to improve and we are happy to know all that you appreciate. Best regards,