Minibar, in-room safe, soundproofing, free cribs/infant beds

Reviews of Ponient Pirámide Salou by PortAventura World

4 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 34 out of 146 reviews" "
Rating 8 - Good. 56 out of 146 reviews" "
Rating 6 - Okay. 34 out of 146 reviews" "
Rating 4 - Poor. 17 out of 146 reviews" "
Rating 2 - Terrible. 5 out of 146 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Valery

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Martina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Aug 2023

10/10 Excellent

Marilyn

Stayed 5 nights in Aug 2023

8/10 Good

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, very central location, a bit more variety with food would of been better & more entertainment as it was lacking.
Stayed 12 nights in Jul 2023

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the rooms simple but suitable for a short stay. The mini fridge was an excellent addition and the air con was effective and quiet at night. The staff were all friendly and helpful and spoke excellent English. The food was varied, plentiful and of a high quality. The location was perfect with just a 5 minute walk to the beach and restaurants/entertainment. I would happily return.
Stayed 7 nights in Sep 2022
Response from Loyalty & Community Manager MedPlaya on Sep 10, 2022
Dear Matthew, thank you so mucho for your positive review. We are glad that you was happy with all the services of our hotel and found the staff to de friendly and helpful. Thank you for your visit and looking forward to welcoming you again soon. Kind regards, Loyalty and Community Manager MedPlaya

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2022
Response from Loyalty and Community Manager MedPlaya on Jul 14, 2022
Gracias por su valoración y por elegir MedPlaya Pirámide. Atentamente, Loyalty and Community Manager MedPlaya

8/10 Good

Annie

Stayed 4 nights in Jun 2022

8/10 Good

Laura

Stayed 7 nights in Oct 2019

8/10 Good

Helen, Wisbech

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed that the swimming pool was not heated and was in fact colder than the sea. Also lots of cigarette ends on the floor where children and adults walked around sun the loungers. Air condition not available ? so needed to have patio door opened at night. On a positive note there was a good variety of food, staff were friendly and dealt with a minor issue ( failed light bulb ) quickly rooms were large and clean. Walking distance to shops and beach.
Stayed 4 nights in May 2019
Response from Loyalty and Community Manager MedPlaya on May 21, 2019
Dear Helen, we are very sad to learn that you did not enjoy your recent stay with us at the MedPlaya Piramide Hotel. We will pass on your feedback for you. . It is good to know that you were pleased with the services and facilities the Hotel has to offer and that you found the staff to be friendly and helpful. Thank you for choosing MedPlaya and wish you all the best. Kind regards, Loyalty and Community Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Good place to stay for the price
Comfortable bed,clean room.Short walk to the beach.Competitive prices in the hotel bar.Great selection for breakfast.Very good WiFi. I would stay again.
Stayed 5 nights in Oct 2018
Response from Hotel Piramide on Oct 11, 2018
Thank you for your review

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Tired hotel
Not 4 star,not even close gave it the benefit of the doubt,should have took bad reviews at face value before booking, sun loungers were like lifeboats on the Titanic just not enough to go around...
Stayed 12 nights in Aug 2018
Response from piramide on Aug 18, 2018
We regret that the hotel did not meet your expectations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed all inclusive and the staff were more than willing to help and it was always service with a smile. 2nd time staying close to beach and bars would definitely stay again.
Stayed 7 nights in Aug 2017

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
comfort
comfort. the beds kept moving around the room when there joint together.
Stayed 3 nights in Jul 2017

4/10 Poor

kirsty, wales

Disliked: Cleanliness, property conditions & facilities
Good location for beach and portaventura
Good location for beach,town and portaventura. Some hotel staff are not very friendly at all and serve locals before tourists. Hotel needs a tidy up as there's allot of dirty walls and paint chipping off door frames, elevators are also troublesome as they don't always work correctly and don't come to the correct floor when called. Food is very bad quality and is the same every day. Not much entertainment for adults. Reception staff palm you off when you have problems, my clothes went missing from the room as was palmed off till we left being told different things everyday, to then find out my clothes would of been in the hotel laundry for 2 days before being sent to cleaners with bed lined etc so they could of looked for them but didn't.
Stayed 7 nights in Jun 2017

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

vanessa

Lovely meald
The food choices in the hotel is fantastic would definitely recommend. The facilities are a let down nothing to do in the hotel only 1 pool. Could do with an upgrade on facilities. However the hotel is close to the beach and port aventura!

10/10 Excellent

Ann, leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for gluten free food
Staff were ever so helpful with my coeliac diet, very impressed

8/10 Good

Jo, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Had a fantastic time with the family, lots of activities for the kids and plenty of great entertainment. Overall great value for money.

8/10 Good

Amy, Dunstable, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple weekend break
Good food however only criticism would be lack of choice. Good reception staff. Great hotel for half board however I would not wish to stay all inclusive as hotel has only one bar and one restaurant. Perfect location.

10/10 Excellent

laetitia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A recommander!
Hôtel très bien situé, parfait proche de Portaventura. Petit-déjeuner très copieux et très bon.
Stayed 2 nights in Oct 2023

10/10 Excellent

Adela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

CAROLINA

Liked: Cleanliness, staff & service, property conditions & facilities
Lo único negativo es que la habitación había que dejarla a las 11 y bajamos a desayunar en el turno que teníamos a las 10 y había una cola inmensa y hasta las 10:30 no pudimos entrar, y subimos a la habitación faltando dos minutos para las 11 y ya no pudimos abrir la puerta y nos tuvo que abrir una chica de limpieza
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil. Chambre spacieuse agréable très propre.
Stayed 1 night in Sep 2023

10/10 Excellent

Morgane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Juan Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estupenda
Estupenda
Stayed 4 nights in Sep 2023

10/10 Excellent

Nora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Emplacement idéal, proche de la mer et de toutes commodités, nous avons circulé a pied Petit déjeuner et dîner varié et complet Les photos représentent bien l’hôtel Pour se garer dehors il faut être patient car beaucoup de monde
Stayed 9 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Belles vacances
Le séjour s'est bien passé, seul bémol la variété de la nourriture, personnel accueillant surtout à l'accueil malgré la barrière de la langue
Stayed 4 nights in Aug 2023

4/10 Poor

Beatrice, Les ollieres

Disliked: Staff & service
Stayed 2 nights in Aug 2023

6/10 Okay

Armen

Liked: Room comfort
Dans la chambre il manquait une brosse de toilette et une poubelle dans les toilettes Le menage n'est pas fait comme il faut juste elle refaisait le lit et changeait les serviettes pleines de poussière au sol on est resté 1 semaine Le bouffé pas tres bonne les verrres assiettes et couverts tres mal nettoyer et leurs systèmes de choisire un créneau pour manger ne nous correspond pas Le services des bars tres lent pas trop de choix de boissons le bar du théâtre était ouvert 1 seule fois en 1 semaine Par contre tres bonne organisation des spectacles par contre commence tôt ver 21h 21h30 alors que les gens se promener en ville et dure très court bonne occupation pour les enfants il serait bien de faire les spectacles autours de la piscine et de pouvoir se servir des boissons pres de la piscine
Stayed 7 nights in Aug 2023

4/10 Poor

Ibtissam

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2023

8/10 Good

Arletta

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Aug 2023

8/10 Good

Jean-michel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Vacance en famille
Bon séjour en général. Hôtel très bien placé au cœur des activités : proche plage, rampes et parc d’attraction. Comfort largement suffisant, on peut simplement déplorer à ce stade des lits doubles trop petit ( 140x190), des toilettes dans la salle de bain et surtout une logique d’ascenseur incompréhensible débouchant sur des files d’attente digne du parc d’attraction à proximité. Attention également à la notion de parking! Avec un parc de l’hôtel inaccessible car plein, on a du tourner plus de 90 mn pour trouver une place à 1,5 km !!! C’est un vrai point galère après 12 h de route et pas question avec toutes la maréchaussée sur le qui-vive de se soustraire à une place de parking.
Stayed 7 nights in Aug 2023

10/10 Excellent

priscilla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel tres agréables Chambres spacieuses et tres propre Demi pension super
Stayed 3 nights in Aug 2023

2/10 Terrible

Jose

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
El hotel más ruidoso en el que he estado, y no por culpa de los huéspedes, sino por el propio establecimiento, nos pusieron en una habitación encima de la cocina o restaurante, junto a la escalera, y había ruido de la cocina montando y desmontado útiles hasta las 1 de la mañana, tuvimos que bajar a quejarnos las 2 noches, no entendíamos como podía haber tanto ruido a esas horas. Y por las escaleras pasaba todo el mundo bien temprano para ir a desayunar transmitiendo todo el ruido de maletas y pisadas, ya que los materiales no son los más insonorizados del mercado.
Stayed 2 nights in Jul 2023
Response from Hotel Pirámide Salou on Jul 31, 2023
Gracias por tomarse el tiempo para compartir sus comentarios sobre su reciente estancia en nuestro hotel. Lamentamos profundamente que su experiencia no haya cumplido con sus expectativas y que haya surgido una serie de problemas relacionados con el servicio prestado. Queremos asegurarle que valoramos sus comentarios y que tomaremos medidas inmediatas para abordar estas preocupaciones y mejorar la calidad de nuestros servicios.En primer lugar, queremos disculparnos por cualquier inconveniente que esto haya causado. Entendemos lo importante que es disfrutar de una estancia cómoda y agradable, y nos tomamos muy en serio sus comentarios para mejorar nuestros servicios y cumplir con sus expectativas.Agradecemos sus comentarios y su paciencia mientras trabajamos en estas mejoras. Nuestro objetivo es brindar una experiencia excepcional a cada uno de nuestros huéspedes, y sus comentarios son invaluables para lograrlo.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y ofrecerle una experiencia mejorada y más gratificante en nuestro hotel.Atentamente,Hotel Pirámide Salou

10/10 Excellent

THIAGO

Liked: Staff & service, property conditions & facilities, room comfort
Não vale reservar meia pensão se pretende ir ao parque. Pois os horários que tem de escolher para fazer as refeições são apertados. Tem disponibilidade de opções nas refeições, mas não são produtos de qualidade é frescos. Não estão preparados para receber o fluxo de pessoas nos meses de férias. O serviço fica a desejar.
Stayed 3 nights in Jul 2023
Response from Hotel Pirámide Salou on Aug 2, 2023
Gracias por tomarse el tiempo para compartir sus comentarios sobre su reciente estancia en nuestro hotel. Lamentamos profundamente que su experiencia no haya cumplido con sus expectativas con el servicio prestado. Queremos asegurarle que valoramos sus comentarios y que tomaremos medidas inmediatas para abordar estas preocupaciones y mejorar la calidad de nuestros servicios.En primer lugar, queremos disculparnos por cualquier inconveniente que esto haya causado. Entendemos lo importante que es disfrutar de una estancia cómoda y agradable, y nos tomamos muy en serio sus comentarios para mejorar nuestros servicios y cumplir con sus expectativas.Agradecemos sus comentarios y su paciencia mientras trabajamos en mejoras. Nuestro objetivo es brindar una experiencia excepcional a cada uno de nuestros huéspedes, y sus comentarios son invaluables para lograrlo.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y ofrecerle una experiencia mejorada y más gratificante en nuestro hotel.Atentamente,Hotel Pirámide Salou

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities
Desayuno excelente

8/10 Good

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

10/10 Excellent

Miguel Alfredo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estancia
Buena calidad, súper cómoda habitación. Media pensión impecable m, menús excelente
Stayed 3 nights in Jul 2023

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Gestión de incidencias: Terrible
Reportamos un problema con el aire acondicionado en plena ola de calor y tardaron 3 noches en arreglarlo (lo resolvieron el día antes de nuestra salida). A pesar de la comprobación del problema por parte del técnico (2da día, no pudo resolverlo porque le avisaron tarde al registrar el día anterior que estaba "resuelto"). Una experiencia muy mala que era evidentemente fácil de resolver y que afecto un viaje en familia muy esperado.
Stayed 4 nights in Jul 2023
Response from HOTEL PIRÁMIDE SALOU on Jul 26, 2023
Gracias por tomarse el tiempo para compartir sus comentarios sobre su reciente estancia en nuestro hotel. Lamentamos profundamente que su experiencia no haya cumplido con sus expectativas y que haya surgido una serie de problemas relacionados con el servicio prestado. Queremos asegurarle que valoramos sus comentarios y que tomaremos medidas inmediatas para abordar estas preocupaciones y mejorar la calidad de nuestros servicios.En primer lugar, queremos disculparnos por cualquier inconveniente que esto haya causado. Entendemos lo importante que es disfrutar de una estancia cómoda y agradable, y nos tomamos muy en serio sus comentarios para mejorar nuestros servicios y cumplir con sus expectativas.Agradecemos sus comentarios y su paciencia mientras trabajamos en estas mejoras. Nuestro objetivo es brindar una experiencia excepcional a cada uno de nuestros huéspedes, y sus comentarios son invaluables para lograrlo.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y ofrecerle una experiencia mejorada y más gratificante en nuestro hotel.Atentamente,Hotel Pirámide Salou

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Desayuno estupendo y buenas instalaciones
Stayed 5 nights in Jul 2023

8/10 Good

Alberto

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Buena situación. El hotel, en general, deja bastante que desear. Pésima limpieza y la animación muy mejorable.
Stayed 4 nights in Sep 2022
Response from Loyalty & Community Manager MedPlaya on Sep 30, 2022
Estimado Alberto, gracias por tomarse el tiempo en dejarnos su valoración sobre su estancia en el Hotel Pirámide de MedPlaya. Las opiniones de nuestros clientes son muy importantes para nosotros y nos ayudan mejorar nuestros servicios. Atentamente, Loyalty and Community Manager MedPlaya

10/10 Excellent

Alexandra Elise

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel adorable, super breakfast, très bien situé, chambre spacieuse
Stayed 2 nights in Sep 2022
Response from Loyalty & Community Manager MedPlaya on Sep 28, 2022
Bonjour Alexandra, merci pour votre commentaire. Nous sommes heureux que vous avez apprécié votre séjour à l'hôtel Piramide et souhaitez revenir à rester avec nous. Cordialement, Loyalty and Community Manager MedPlaya

8/10 Good

Luis

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Bien a nivel general
Bien, falta actualizar mobiliario e incrementar bufete, pero bien a nivel general
Stayed 1 night in Sep 2022
Response from Loyalty & Community Manager MedPlaya on Sep 12, 2022
Estimado Luis, gracias por sus comentarios y más aún por su confianza en nosotros. Nos complace leer que encontraron el servicio y oferta a su gusto. Pasamos sus comentarios a nuestro equipo directivo para tener en cuenta para la próxima temporada. Esperamos poder recibirle de nuevo muy pronto en MedPlaya Hotel Pirámide. Atentamente, Loyalty and Community Manager MedPlaya

6/10 Okay

Esther

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Loyalty & Community Manager MedPlaya on Sep 9, 2022
Estimada Esther, gracias por su tiempo en dejarnos su valoración. Los comentarios de nuestros clientes son muy importantes para nosotros y nos ayudan mejorar nuestros servicios. Atentamente, Loyalty and Community Manager MedPlaya

8/10 Good

Jose

Traveled with partner
Liked: Staff & service, property conditions & facilities
Foi lamentável não serem disponibilizados os Transferes incluídos na viagem, o que originou a perda de quatro horas para a ida e retorno do Hotel. Ocorrência que responsabilizo a Expedia.
Stayed 6 nights in Aug 2022
Response from Loyalty & Community Manager MedPlaya on Oct 17, 2022
Caro José, obrigado pelo seu tempo em nos deixar sua avaliação. Lamentamos ler que você teve problemas com a transferência. Infelizmente este serviço não é gerido pelo hotel. Esperamos que tenha tido uma boa estadia conosco e agradecemos sua visita. Sinceramente, Loyalty and Community Manager MedPlaya

8/10 Good

bordji

Traveled with family
Liked: Cleanliness, staff & service, amenities
Établissement correct, vieillot, personnels professionnels et à l’écoute du client. Manque quelques équipements. Hôtel très bien placé, le top piscine adaptée aux personnes handicapées
Stayed 7 nights in Aug 2022
Response from Loyalty & Community Manager MedPlaya on Aug 22, 2022
Cher Client,Merci pour votre commentaire. Nous sommes heureux que vous avez apprécié votre séjour à l'hôtel Piramide et souhaitez revenir à rester avec nous.Cordialement,Loyalty and Community Manager MedPlaya

8/10 Good

Iván

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022
Response from Loyalty & Community Manager MedPlaya on Aug 7, 2022
Estimado Iván, gracias por su valoración positiva y por elegir MedPlaya Pirámide. Esperamos volver a darle la bienvenida pronto. Atentamente, Loyalty and Community Manager MedPlaya

10/10 Excellent

Elisabet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy rica la comida 😋. Y buena ubicación.
Stayed 6 nights in Jul 2022
Response from Loyalty & Community Manager MedPlaya on Jul 27, 2022
Estimada Elisabet, muchas gracias por sus palabras y también por dejarnos una opinión tan positiva. Nos complace saber que ha disfrutado de todos los servicios y facilidades del hotel y la amabilidad de nuestro equipo. Esperamos poder recibirles de nuevo muy pronto. Gracias por elegir MedPlaya Pirámide. Reciba un cordial saludo, Loyalty and Community Manger MedPlaya