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Reviews of Comfort Inn & Suites Woods Cross - Salt Lake City North

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 377 out of 1009 reviews" "
Rating 8 - Good. 353 out of 1009 reviews" "
Rating 6 - Okay. 145 out of 1009 reviews" "
Rating 4 - Poor. 67 out of 1009 reviews" "
Rating 2 - Terrible. 67 out of 1009 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and friendly
Stayed 4 nights in Mar 2024

6/10 Okay

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities
Windows are covered in plastic due to remodel. It’s dirty on the outside dog poop on the sidewalks. Never saw any staff except when we checked in. Elevator buttons broken. Candy in vending machines hard as a rock
Stayed 1 night in Mar 2024

8/10 Good

Sheila

Liked: Cleanliness, staff & service
This is an average hotel. Value for the money.
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on Mar 25, 2024
Dear Guest,Thank you for the review. I’m glad we could provide a nice room and great service. We take pride in offering our guests a high degree of comfort and satisfaction. We look forward to seeing you again soon.Sincerely,Hotel Manager.

6/10 Okay

Gordon

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very noisy, both from road traffic and from the squeaking fan in the heater/AC unit. A very comfortable bed, however! Also, the toilet seat was very loose. It appears that more general maintenance in the rooms is needed.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 20, 2024
Dear Guest,Thank you for writing the review. It's nice to see that you found a comfortable bed and an overall good experience. However, we apologize that we let you down due to maintenance issues with amenities. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

10/10 Excellent

Tom, American Fork

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy freeway access! The room was comfortable. Hot tub was perfect! Good breakfast too.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 18, 2024
Dear Tom,Thank you for the great comments. We greatly appreciate your satisfaction with the comfortable room, delicious breakfast, convenient location, and excellent amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely,Hotel Manager.

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shower water pressure was weak due to it leaking out of the faucet.
Stayed 3 nights in Mar 2024
Response from Hotel Manager. on Mar 15, 2024
Dear Matthew,Thank you for the review. We apologize for any inconvenience caused by the leaking faucet and the resulting weak water pressure. We will address this matter promptly to ensure that our guests have a comfortable and enjoyable experience. We guarantee that your next visit will be awesome. I hope that you will visit us again.Sincerely,Hotel Manager.

6/10 Okay

Karen

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Overall property was fine. Big issue was frame of bed sticking out, being a hazard and causing injury. Second issue was the pool being ice cold.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Guest,Thank you for sharing your feedback about your recent stay at our property. We appreciate your positive comments about the overall property. However, we sincerely apologize for any inconvenience caused by the bed frame and the pool temperature.The safety and comfort of our guests are our top priorities, and we take your concerns seriously. We will address the issues with the bed frame promptly to ensure the safety of our guests. Additionally, we'll look into the pool temperature matter to ensure it meets the expected standards.We value your input, and your comments assist us in making improvements. If you have any further details or specific suggestions, please feel free to share them. We hope to have the opportunity to welcome you back for a more comfortable experience.Sincerely, Hotel Manager

10/10 Excellent

Kent

Traveled with family
Liked: Cleanliness, staff & service
This hotel is right off the freeway so is very convenient. The pool and hot tub were very nice, and the continental breakfast was pretty good. The outside was being repainted and the plastic covering the windows was torn and noisy in the wind. The room inside was fairly clean, but old and the bathroom looked like an amateur had painted it. The bed and pillows were nice.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Guest,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your positive comments about the convenient location, pool, hot tub, and continental breakfast.We apologize for any inconvenience caused by the ongoing exterior improvements. Your feedback regarding the room cleanliness and bathroom painting is valuable, and we will address these matters promptly to enhance our guests' experience.We are pleased to hear that you found the bed and pillows comfortable. We are continuously working to improve our facilities, and your input helps us make necessary adjustments.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Close to shopping and restaurants
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 10, 2024
Dear Joel,Thank you for the review. We are thrilled to hear that you had a positive experience during your stay. We take great pride in serving guests well, and I’m glad we’re meeting and exceeding expectations. I hope we will have the pleasure of serving you again very soon.Sincerely,Hotel Manager.

6/10 Okay

Constance

Traveled with family and small children
Liked: Cleanliness, staff & service
We stayed at this property for a multi-day sporting event, so we really only used this hotel for sleeping. It was OK; they were in the middle of remodeling, so our room was on the side that faced the freeway and it was pretty loud. Our room had been recently remodeled and it was pretty basic. The room had everything that we needed (fridge, microwave, TV, etc), but wasn't exactly luxurious. The breakfast was OK too. But considering we just needed a safe place to sleep, we got what we needed. Easy check-in/out and friendly personnel.
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on Mar 6, 2024
Dear Guest,Thanks for investing time in writing this review. I am pleased that you found easy check-in & out, nice breakfast and amenities were liked. However, we apologize that we didn't live up to your expectations in some way. We will use your comments as we change and improve. Our goal and aim is to make your next visit with us overwhelmingly positive. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

8/10 Good

Stephanie

Stayed 3 nights in Feb 2024
Response from Hotel Manager. on Mar 26, 2024
Dear Stephanie,Thank you for your feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Theresa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool and hot tub were well taken care of
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 4, 2024
Dear Theresa,Thank you for the review. I am pleased that you had a nice experience with us. Guests who choose our hotel are mostly happy and satisfied. Our commitment is to ensure that guests love their stay with us and rank us as the best hotel in the area. We're evolving over time and can be sure that your next stay will be nice. I hope that we have the opportunity to serve you.Sincerely,Hotel Manager.

6/10 Okay

Suelyn

Traveled with family and small children
Disliked: Staff & service, amenities
It was a place to sleep since we couldn't drive home during a storm, but it wasn't great. The girl who checked me in seemed so annoyed to be doing her job. There was pink nail polish on the screws of the walls in our room. One of our towels was stained with brown spots. The window was soooo loud from the noise from the street that I had to turn on white noise from my phone for us to sleep but we could still hear it. The breakfast was okay, not good. It isn't a place where I'd stay again.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 4, 2024
Dear Guest,Thank you for the review. We deeply regret that your stay was marred by cleanliness issues and other concerns that impacted your overall experience. Your feedback is greatly appreciated, and we will take immediate steps to address and rectify the issues you have raised. Providing a clean and comfortable environment is of utmost importance to us. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

4/10 Poor

Nancy

Traveled with partner
Disliked: Property conditions & facilities
The window for our room was covered with plastic for painting and we couldnt see out. There was a lot of wind that whipped the plastic around making a lot of noise.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Mar 2, 2024
Dear Guest,Thank you for writing the review. I’m very sorry that you were not completely satisfied with your stay here. We’re making changes to provide a better guest experience, and you can be sure we’ll do better for you next time. We take real pride in providing the best possible guest experience. I hope that you will try us again.Sincerely,Hotel Manager.

4/10 Poor

Terri

Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The dog walking area was covered with broken glass, dog feces and trash. I reported the broken glass immediately and also the next day; absolutely nothing was done.
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on Mar 2, 2024
Dear Terri,Thank you for writing the review. Kindly allow us to offer an apology for the negative experience you had due to the cleanliness and maintenance issue of amenities. You can be sure that we're always working to be the highest-rated hotel in the area. We're committed to our goal of a perfect stay for you next time. We value your presence and request you visit our property once again.Sincerely,Hotel Manager.

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, and friendly staff
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 28, 2024
Dear Guest,Thank you for the great comments. I'm glad to hear that you enjoyed the excellent service provided by the friendly staff as well as the cleanliness and comfort of the room. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

2/10 Terrible

Gley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service all the way around the front desk teen age girl was rude with a big attitude
Response from Hotel Manager. on Feb 28, 2024
Dear Guest,Thank you for your stay. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

8/10 Good

Jess

Stayed 1 night in Feb 2024
Response from Hotel Manager. on Mar 21, 2024
Dear Guest,Thank you for the review. I’m happy to hear that your experience was primarily positive. We take great pride in it and believe that is what sets us apart from other hotels. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean nice room and friendly staff
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 19, 2024
Dear Jennifer,Thank you for your review of your stay. We are glad to hear that you found friendly staff service and our room clean. Providing a clean and comfortable environment for our guests is a top priority for us, and we met your expectations in this regard. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager.

8/10 Good

christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient to shopping, food, and interstate. Price was very affordable. Sadly it is noisy due to close relation to the interstate. And the place smells as though someone smokes here regularly.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 16, 2024
Dear Christine,Thank you for providing the review. It is wonderful that you found a convenient location and had a good value. We apologize for the noise disturbance you experienced late at night. We will take steps to address this issue to ensure a more restful experience for future guests. Our team strives to provide a peaceful environment for all guests. Please give us an opportunity to serve you.Sincerely,Hotel Manager.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy check in process and the room was nice. You can hear the interstate traffic but had a noise machine. There was a stain on the sheet but overall clean.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 14, 2024
Dear Jennifer,Thank you for taking the time to share your review. We're glad to hear that you found the check-in process to be easy and enjoyed the nice room. We apologize for the stain on the sheet and appreciate you noting that the room was overall clean. We'll address this issue with our housekeeping team to ensure it doesn't happen in the future. We're sure we can go above and beyond for you next time. We value your presence and request you visit our property once again.Sincerely,Hotel Manager.

6/10 Okay

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Hotel Manager. on Feb 14, 2024
Dear Guest,Thank you for the review. I am pleased that you had an overall good experience. We regret if we let you down in any way. We shall definitely work on your observations. You can expect a further improved stay next time. I hope that you will stay with us again.Sincerely,Hotel Manager.

8/10 Good

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 10, 2024
Dear Jeannie,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Abel

Business traveler
Front desk clerk went above and beyond to make sure my stay was pleasant…
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 29, 2024
Dear Guest,Thank you for the great review. We're delighted to hear that you liked the staff service and everything was good. Providing exceptional service is a top priority for us, and our team member's efforts made a positive impact on your experience. We look forward to providing you with another outstanding stay in the future.Sincerely,Hotel Manager.

10/10 Excellent

Kabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Jan 29, 2024
Dear Guest,Thank you for the feedback. I’m glad you had a great experience and appreciated the services we can provide to our guests. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 Excellent

John

Traveled with partner
Liked: Amenities
It was average
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 29, 2024
Dear John,Thank you for the review. I’m very glad that our hotel impressed you in so many ways. We take pride in offering our guests a high degree of comfort and satisfaction. We look forward to having you with us again soon.Sincerely,Hotel Manager.

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 27, 2024
Dear Tony,Thank you for the review. I’m glad we could provide you with a pleasant, comfortable, and quiet experience that contributed positively to your stay in the area. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I hope we will have the pleasure of serving you again very soon.Sincerely,Hotel Manager.

10/10 Excellent

Richelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was awesome. DO NOT BOOK THRU EXSPEDIA.
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on Jan 27, 2024
Dear Richelle,Thank you for the review. We are happy to hear that you enjoyed your stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 25, 2024
Dear Brian,Thank you for the review. I’m pleased we were able to provide you with a great experience. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope that you will choose to stay again.Sincerely,Hotel Manager.

8/10 Good

Daniel

Stayed 1 night in Jan 2024
Response from Hotel Manager. on Feb 9, 2024
Dear Daniel,Thank you for your feedback. I’m glad you had a great experience and appreciated the services we can provide to our guests. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I look forward to having you with us again soon. Sincerely,Hotel Manager.

8/10 Good

Joni M.

Liked: Cleanliness, staff & service
I have stayed here many times because it is convenient and close to everything I need. However, they serve the same breakfast everyday. I just stopped going to eat.
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Joni M,Thank You for the stay at our hotel. We are glad to note that you found our hotel nice and it was close to the lot of places.We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to seeing you back here soon!!!Sincerely,Hotel Manager

8/10 Good

Lykesha

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness
House keeping was respectable
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Lykesha,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you againSincerelyHotel Manager

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay…. Clean
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 15, 2024
Dear Guest,Thank you for your review! We're glad to hear that you found our place to be nice and clean. We take pride in offering our guests a high degree of comfort and satisfaction. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager.

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
room was clean and staff was friendly. easy check in and out
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 15, 2024
Dear Guest,Thank you for the wonderful review. We are delighted that you had a pleasant experience with our friendly staff, clean rooms, and seamless check-in and check-out process. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to serving you the next time you’re through our area.Sincerely, Hotel Manager.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 9, 2024
Dear Brandon,Thank you for your kind review. We are happy to hear of your pleasant stay in our hotel. We take pride in offering our guests a high degree of comfort and satisfaction. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear Jordan,Thank you for your feedback. I’m happy to hear that your experience was primarily positive. We take great pride in it and believe that is what sets us apart from other hotels. Hope to see you again soon.Sincerely,Hotel Manager.

8/10 Good

Marco

Traveled with group, Business traveler
Liked: Property conditions & facilities
Nice
Stayed 6 nights in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear Marco,Thank you for your kind review. I’m very glad that our hotel impressed you in so many ways. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Dale

Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear Dale,Thank you for your kind review. It is pleasing to find out that you had a very good experience during your stay with us. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to having you with us again soon.Sincerely,Hotel Manager.

10/10 Excellent

Paramjit Singh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear Paramjit Singh,Thank you for your feedback. I am so happy that you liked the staff service and had a good experience. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to having you with us many times in the future.Sincerely,Hotel Manager.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
I would stay again.
We stayed at this hotel for 5 days & they served the same breakfast everyday. They could have had fresh fruit, boiled eggs & fresh bread. The rolls looked good but were hard every day because they were frozen. Room was clean, however they give you a nice comforter which makes you hot so you have to adjust ac/heater several times during the night. Also, you are by the highway & can hear the traffic. But still a good location because there is a grocery store & mall right in front of hotel, walking distance.
Stayed 5 nights in Dec 2023
Response from Kaesen Giles on Dec 29, 2023
Thank you for staying with us. I'm glad you had a good experience with the location of the hotel and the cleanliness of the room. I do want to apologize about the freeway noise, i hope it wasn't too much of an inconvenience. Thank you for your feedback on the breakfast selection. We will work on giving a better variety of food.Thank you for staying with us. Have a good new year.

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was clean and very hot! The bed, pillows, and sheets were SO soft and cozy. I wish I'd been able to stay in them all day. There were plenty of tv channels to peruse. The only thing I didn't like was the carpeting in the halls was pretty nasty (dirty, ugly, worn out) and it wasn't all that much better in the room.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 29, 2023
Dear Guest,Thank you for the comments. We're gratified to learn that you found a clean room, a comfortable bed, and pillows. Guests who trust us with their business are usually satisfied and happy. Our commitment is to ensure that guests love their stay with us and rank us as the best hotel in the area. We're evolving over time and you can be sure that your next stay will be nice. I hope that we have the opportunity to serve you again.Sincerely,Hotel Manager.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service
The hotel for the price was great but the water for the tubs and shower was not hot and we called the front desk and they said they had had other complaints so it sounds like they r not going to fix it and they didn't move us to another room or offer to take some money off the room
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Dec 28, 2023
Dear Guest,Thank you for commenting. It is absolutely fascinating to know that you found a nice staff service and had a good stay. We will use your comments and make decisions every day that lead us closer and closer to being the best hotel in the area. We're evolving over time and can be sure that your next stay will be nice. I hope that you will give us another chance to serve you.Sincerely,Hotel Manager.

10/10 Excellent

Telisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view here was amazing! It was clean, breakfast was delicious and the staff and service was top notch. The only thing I'd change was the sofa bed in my room needed replaced. They still deserve their stars though. I would stay again.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 28, 2023
Dear Telisa,Thank you for the review. We're thrilled to hear that you had a positive experience with our friendly staff, clean rooms, and enjoyed the breakfast during your stay. Guests who stay with us are delighted in most cases. It is our vision to be our guests' favorite hotel destination when they visit the area. We're committed wholeheartedly to exceeding your expectations next time. I hope that we have the opportunity to serve you again.Sincerely,Hotel Manager.

10/10 Excellent

Joy, Idaho Falls

Liked: Amenities, property conditions & facilities
Friendly staff and good value. Nice hotel!
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 27, 2023
Dear Joy,Thank you for commenting. We are delighted to hear that you were pleased with the exceptional service provided by our friendly staff and found great value in the experience. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to welcoming you again soon.Sincerely,Hotel Manager.

4/10 Poor

Brian

Liked: Cleanliness
Disliked: Staff & service
The room they gave me had someone in it already and I walked in on them. I Should have been given a free night when I checked out. That was a very embarrassing moment 😡
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 26, 2023
Dear Brian,Thank you for your stay. I’m terribly sorry to hear about the experience you had and that we failed to impress you with the quality of our hotel. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We guarantee that your next visit will be awesome. I really hope that you will give us another try.Sincerely,Hotel Manager.

10/10 Excellent

Winifred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 26, 2023
Dear Guest,Thank you for the feedback. I’m glad you had such a nice experience with us. Our goal is to provide an experience worth repeating for every guest, every time. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean & easy to find. I asked for a 1st floor room because we had dogs, when I made reservations. We did not get a 1st floor room.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 26, 2023
Dear Rebecca,Thank you for commenting. I'm glad to hear that you found the room clean and that you had an overall pleasant stay. Guest satisfaction is our top priority and we take committed actions every day to ensure guests rate us as the best hotel in the area. We assure you that you will have a wonderful experience on your next visit. I hope that we have the opportunity to serve you again.Sincerely,Hotel Manager.

2/10 Terrible

Elena

Disliked: Cleanliness, staff & service, property conditions & facilities
Walking in to the room it stink like someone was smoking. The bed sheets had stains on them. The bathroom floor was dirty and the shower was dirty. The carpet had crumbs. At night there were people talking in the hallway. I couldn’t sleep.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 26, 2023
Dear Elena,Thank you for staying with us. I’m sorry that cleanliness issues made your stay less than desirable. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I really hope that you will give us another try.Sincerely,Hotel Manager.

10/10 Excellent

Sifua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience!!
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Dec 26, 2023
Dear Sifua,Thank you for the review. I’m very pleased that you had such a great time during your stay with us. We take pride in offering our guests a high degree of comfort and satisfaction. We hope to see you again soon.Sincerely,Hotel Manager.

8/10 Good

Brad, Sammamish

Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 26, 2023
Dear Brad,Thank you for the review. I am personally very glad to hear your comment about our great service. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you again soon.Sincerely,Hotel Manager.