Desk, iron/ironing board, rollaway beds, bed sheets

Reviews of Comfort Suites Airport

2.5 out of 5
Comfort Suites Airport
171 N 2100 W, Salt Lake City, UT

Reviews

8.6

Excellent

Rating 10 - Excellent. 573 out of 1001 reviews" "
Rating 8 - Good. 266 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Queen Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints. My stay was fine.
Stayed 1 night in Apr 2024
Response from Comfort Suites Airport Management on Apr 22, 2024
Dear Christine,We're glad to hear that you had a satisfactory stay with us! Your comfort and satisfaction are our top priorities, and we're pleased that everything met your expectations. Please don't hesitate to reach out if you have any feedback or need assistance.We look forward to welcoming you back for another enjoyable stay whenever you're in the area. Thank you for choosing us!Thank You,Comfort Suites Airport Management

8/10 Good

Hermilo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Comfort Suites Airport Management on Apr 19, 2024
Dear Hermilo,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Comfort Suites Airport Management

4/10 Poor

yurley

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I got a room with two beds and a sofa. I was clean, but it smelled like cigarettes, and the beds had something on them because we all 4 were itchy. It was so bad also the washroom needed some update and sheets were smelled.
Stayed 1 night in Apr 2024
Response from Comfort Suites Airport Management on Apr 12, 2024
Dear Yurley,We apologize for the experience you had, but there must be some mistake on your part as far as the location, as we did not have your reservation at our location. We hope to have the opportunity to welcome you for a much-improved stay in the future.Sincerely,Comfort Suites Airport Management

10/10 Excellent

Damond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Very nice and helpful. Rooms were clean, minus a few stains on one of the beds bedding. Pool and hot tub clean and nice temps. Will stay here again.
Stayed 2 nights in Mar 2024
Response from Comfort Suites Airport Management on Apr 10, 2024
Dear Damond,We're thrilled to hear that you had a wonderful experience during your stay with us! Providing excellent service and maintaining cleanliness are top priorities for us, and we're glad our staff exceeded your expectations with their friendliness and helpfulness. It's great to know that you found our rooms clean and comfortable and enjoyed our pool and hot tub facilities. We apologize for any inconvenience caused by the stains on the bedding and assure you that we will address this issue promptly. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!Thank You,Comfort Suites Airport Management

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice airport hotel. Staff were very helpful and friendly. Appreciated the breakfast and the airport shuttle
Stayed 1 night in Apr 2024
Response from Comfort Suites Airport Management on Apr 10, 2024
Dear Leslie,We're thrilled you enjoyed your stay at our airport hotel! Our top priority is providing exceptional service and convenience to our guests, and we're delighted that our staff was helpful and friendly throughout your visit. You also appreciated our breakfast offerings and airport shuttle service, which made your stay even more convenient and enjoyable. Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future!Thank You,Comfort Suites Airport Management

6/10 Okay

Grace

Traveled with family
Liked: Staff & service
The staff are great and accommodating!
Stayed 1 night in Apr 2024
Response from Comfort Suites Airport Management on Apr 8, 2024
Dear Grace,Thank you for your kind words! We're delighted to hear that you found our staff great and accommodating. Providing excellent service to our guests is our priority, and we're glad we could make your stay enjoyable. If there's anything else we can assist you with during your stay, please feel free to let us know. We look forward to continuing to exceed your expectations!Thank You,Comfort Suites Airport Management

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was there for my brother’s funeral. Hotel staff were nice and helpful.
Stayed 3 nights in Mar 2024
Response from Comfort Suites Airport Management on Apr 8, 2024
Dear Janice,We extend our deepest condolences for your loss. We're grateful that you chose to stay with us during such a difficult time and that our staff could provide support and assistance. Your kind words mean a lot to us, and we're here to help in any way we can during your stay. Please don't hesitate to reach out if you need anything or we can assist you further. Our thoughts are with you and your family during this time.Thank You,Comfort Suites Airport Management

4/10 Poor

Rolissa

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was nice, the only downside was the people a room down from us were very loud until 4am. The towels had red stains on them possibly blood. We did let the front desk know this upon check out.
Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Apr 4, 2024
Dear Rolissa,Thank you for sharing your experience with us.  We're pleased to hear that you found our staff nice, although we apologize for the disturbance caused by noisy neighbors during your stay.  Additionally, we apologize for the inconvenience of stained towels.  Your feedback is important to us, and we'll address these issues promptly to ensure a better experience for our guests in the future.  We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. Please don't hesitate to reach out if we can assist you with anything else.Thank You,Comfort Suites Airport Management

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, responsive staff. Great stay
Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Apr 2, 2024
Dear James,We're thrilled to hear that you had an excellent stay with us! Our team prioritizes seamless check-in and responsive service. Your positive feedback is greatly appreciated, and we hope to welcome you back for another great stay in the future. Thank you for choosing our hotel!Thank You,Comfort Suites Airport Management

10/10 Excellent

Matthew, Littleton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained
Stayed 2 nights in Mar 2024
Response from Comfort Suites Airport Management on Apr 2, 2024
Dear Matthew,Thank you for your feedback! We're delighted that you found our property well-maintained. Our team works diligently to ensure that all aspects of our hotel are kept in top condition for our guests' enjoyment and comfort. Your acknowledgment is greatly appreciated, and we look forward to hosting you again soon for another pleasant stay.Thank You,Comfort Suites Airport Management

6/10 Okay

Karla

Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Apr 1, 2024
Dear Karla,Thank you for rating your stay at  Comfort Suites Airport.  We are glad to learn that your stay at our Comfort Suites Airport Hotel was good; however, we would love to know how we could've improved your experience.  Don't hesitate to contact us to provide more details about your experience so we can continue improving our product and service.Thank You,Comfort Suites Airport Management

2/10 Terrible

Kylee

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Found a used marjauana pipe in the Kleenex box. The room key never worked. Had to get it recarded every time we went back to the room. The last night a couple was in the hallway banging on the door and yelling at each other.
Stayed 2 nights in Mar 2024
Response from Comfort Suites Airport Management on Mar 27, 2024
Dear Kylee,We sincerely apologize for the unacceptable experience you had during your stay.  Your comfort and safety are our top priorities, and it's distressing to hear about the issues you encountered.  We will thoroughly investigate the cleanliness and maintenance concerns you raised and take immediate action to address them. Additionally, we'll review our security procedures to ensure incidents like the one you described are prevented in the future. Please accept our sincerest apologies.Sincerely,Comfort Suites Airport Management

8/10 Good

Christie

Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Apr 16, 2024
Dear Christie,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Comfort Suites Airport Management

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Mar 27, 2024
Dear Lisa,We're thrilled to receive a 5-star rating from you! Your satisfaction is our utmost priority, and we're glad to have met your expectations during your stay. If you have any specific feedback or comments you'd like to share with us to improve our services further, please don't hesitate to reach out. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another fantastic experience!Thank You,Comfort Suites Airport Management

4/10 Poor

Ana

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathtub in our room was really dirty. The shuttle to the airport, works only if you ask.
Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Mar 27, 2024
Dear Ana,We apologize for the inconvenience you experienced during your stay.  Cleanliness is of the utmost importance to us, and we regret that the condition of the bathtub did not meet your expectations.  Our housekeeping team will address your feedback to ensure such oversights are rectified immediately. Regarding the shuttle service, we apologize for any confusion. We'll work to provide more precise communication about the availability and scheduling of our shuttle service for our guests' convenience.  Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Comfort Suites Airport Management

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was VERY close to the airport and very convienent for a morning flight. From hotel room to gate in under 45 minutes. Staff was very customer service oriented, room was clean, comfortable, and quiet. We live about five hours from the airport and if we are ever in need of a room near the Salt Lake City Airport, this will be our choice again.
Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Mar 27, 2024
Dear Corey,Thank you for your glowing review!  We're thrilled that our hotel's proximity to the airport and convenient location made your morning flight stress-free.  Providing excellent customer service is our priority, and we're delighted that our staff exceeded your expectations.  It's lovely to know that you found your room clean, comfortable, and quiet, ensuring a restful stay before your journey.  We appreciate your loyalty and look forward to welcoming you back whenever you need accommodations near the Salt Lake City Airport!Thank You,Comfort Suites Airport Management

10/10 Excellent

Sasha

Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Apr 15, 2024
Dear Sasha,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Comfort Suites Airport many more times.Thank You,Comfort Suites Airport Management

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable. Excited there was a pool!!
Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Mar 27, 2024
Dear Valerie,We're delighted you found our hotel very clean and comfortable!  Ensuring a pleasant and relaxing stay for our guests is our top priority. We're thrilled that you were excited about our pool and had the opportunity to enjoy it during your visit.  Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future!Thank You,Comfort Suites Airport Management

6/10 Okay

Michael, Scottsdale

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The front desk people were very warm and friendly. The rooms were clean and in working order. The pool and spa were not as advertised... the pool is CLOSED by the CITY & COUNTY. The spa was cleanish. I would NEVER have booked this hotel if I had known that the pool was closed by the health department.
Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Mar 29, 2024
Dear Michael,We're pleased to hear that you found our front desk staff warm and friendly, and that you found the rooms clean and in good condition. However, we apologize for the disappointment regarding the pool closure. We understand your frustration and regret any inconvenience this may have caused. We will ensure that our online listings accurately reflect the current status of our amenities. Your feedback is important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Comfort Suites Airport Management

10/10 Excellent

Gavin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean spacious rooms. Beds were comfy. Close to the airport, and easy drive to the ski resorts.
Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Mar 29, 2024
Dear Gavin,Thank you for your excellent review! We're thrilled to hear that you had a great stay with us. It's fantastic to know that you found our rooms clean, spacious, and comfortable, and that our location close to the airport and ski resorts was convenient for you. Your satisfaction is our priority, and we appreciate your kind words. We hope to welcome you back for another fantastic stay in the future!Thank You,Comfort Suites Airport Management

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. Being remodeled, but you couldn’t tell unless you looked
Stayed 2 nights in Mar 2024
Response from Comfort Suites Airport Management on Mar 29, 2024
Dear Patricia,Thank you for your feedback! We're pleased to hear that you had a nice stay with us. We strive to minimize disruptions during renovations, and we're glad you didn't notice any significant inconveniences. Your satisfaction is important to us, and we appreciate your understanding during our remodeling process. We hope to welcome you back for another enjoyable stay in the future!Thank You,Comfort Suites Airport Management

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Comfort Suites Airport Management on Mar 29, 2024
Dear William,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Comfort Suites Airport. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Comfort Suites Airport hotel soon!Thank You,Comfort Suites Airport Management

6/10 Okay

Tracey

Traveled with family
Took 3 min for toilet to flush so you were required to stay in restroom until flushing process was completed so that you did not wake anyone sleeping. Came for breakfast at 9:40. The front staff personnel opened the door and told me lady was cleaning. The attendant did fix me some waffles and I had a few pieces of bacon that was left. Would not stay in hotel again and would not recommend.
Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Mar 29, 2024
Dear Tracey,We apologize for the inconvenience you experienced during your stay. Your feedback regarding the toilet flushing delay and breakfast service is concerning, and we're sorry for falling short of your expectations. Rest assured, we'll address these issues with our team to ensure a better experience for our guests in the future. We appreciate your honesty and regret that we couldn't provide you a more enjoyable stay. If you're open to giving us another chance, we'd appreciate the opportunity to make it right for you.Sincerely,Comfort Suites Airport Management

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for money
Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Mar 29, 2024
Dear Karim,We're thrilled to hear that you found our hotel to be a good value for money! We value providing excellent value and quality service, and we're glad we could meet your expectations. Thank you for choosing us, and we hope to welcome you back for another great stay in the future!Thank You,Comfort Suites Airport Management

10/10 Excellent

Kathy

Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Apr 3, 2024
Dear Kathy,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you at Comfort Suites Airport many more times.Thank You,Comfort Suites Airport Management

10/10 Excellent

Ana

Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Apr 2, 2024
Dear Ana,Thank you for a Perfect Score Rating on your stay at Comfort Suites Airport.  We are glad you enjoyed your stay at our hotel. We are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Comfort Suites Airport Management

10/10 Excellent

Ron

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful, and the breakfast was good.
Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Mar 29, 2024
Dear Ron,We're delighted to hear that you found our staff helpful and enjoyed our breakfast offerings. Our priority is providing excellent service and delicious meals, and we're thrilled that we could meet your expectations in both regards. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future!Thank You,Comfort Suites Airport Management

8/10 Good

Kaydee

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Mar 29, 2024
Dear Kaydee,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Thank You,Comfort Suites Airport Management

10/10 Excellent

Steven

Stayed 1 night in Mar 2024
Response from Comfort Suites Airport Management on Mar 28, 2024
Dear Steven,Thank you for a Perfect Score Rating on your stay at Comfort Suites Airport.  We are glad you enjoyed your stay at our hotel.  We are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Comfort Suites Airport Management

6/10 Okay

Joan

Stayed 6 nights in Feb 2024
Response from Comfort Suites Airport Management on Mar 28, 2024
Dear Joan,Thank you for leaving us a rating of your stay with us at Comfort Suites Airport. We work tirelessly to ensure our guests experience the best hospitality in Comfort Suites Airport. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Comfort Suites Airport Management

2/10 Terrible

Myriam

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not bad.Rooms wasn’t clean, I found rest of food and dirt
Stayed 3 nights in Nov 2023
Response from Comfort Suites Airport Management on Mar 5, 2024
Dear Myriam,We appreciate your feedback regarding our staff and apologize for the cleanliness issues you encountered during your stay.  Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of meeting your expectations.  Your comments have been shared with our housekeeping team to address and improve our cleaning procedures.  We hope to have the opportunity to regain your trust and provide you with a much-improved experience during your next visit.  Thank you for bringing this to our attention.Sincerely,Comfort Suites Airport Management

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Facility is a bit dated but was clean. Staff was very pleasant. Breakfast was not spectacular but good with some healthier options.
Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on Mar 1, 2024
Dear Wayne,Thank you for sharing your feedback with us.  We're pleased to hear that you found our facility to be clean and our staff very pleasant.  Providing a welcoming and tidy environment is essential to us, and we appreciate your understanding regarding any dated aspects of the facility.We also appreciate your comments on the breakfast options.  We strive to provide a variety of choices, including healthier options, and we'll consider your feedback as we continually work to improve our offerings. If there's anything specific you think we could improve or if you have any additional comments, please don't hesitate to let us know.  We value your input and hope to have the opportunity to welcome you back for another positive experience in the future!Thank You,Comfort Suites Airport Management

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on Feb 28, 2024
Dear Jennifer,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Comfort Suites Airport.  We work tirelessly to ensure our guests experience the best hospitality at Comfort Suites Airport.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Comfort Suites Airport Management

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was so to the airport. The shuttle driver was very nice and efficient.
Stayed 1 night in Jan 2024
Response from Comfort Suites Airport Management on Feb 28, 2024
Dear Connie,Thank you for sharing your positive experience with our hotel and shuttle service.  We're glad to hear that you appreciated the convenient location and the friendly and efficient service provided by our shuttle driver.  Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future.  If there's anything else we can assist you with, please don't hesitate to let us know.Thank You,Comfort Suites Airport Management

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend the staff clarify that the shuttle after hours is provided by Uber rather than an actual hotel shuttle to the airport.
Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on Feb 28, 2024
Dear Elizabeth,Thank you for your feedback.  We apologize for any confusion regarding our shuttle service. We will make sure to clarify this information for future guests to avoid any misunderstanding.  Your input helps us improve our communication and provide a better experience for our guests.  If you have any further suggestions or concerns, please feel free to let us know.  We appreciate your recommendation and hope to welcome you back in the future. Thank You,Comfort Suites Airport Management

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Spotless room! Nice breakfast!
Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on Feb 28, 2024
Dear Julie,Thank you for your positive feedback!  We're delighted to hear that you had a great experience at our hotel and that you found your room spotless and enjoyed the breakfast.  We strive to provide excellent service and a clean, comfortable environment for all our guests.  If there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know.  We look forward to welcoming you back again soon!Thank You,Comfort Suites Airport Management

10/10 Excellent

Jacqueline

Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on Feb 28, 2024
Dear Jacqueline,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Comfort Suites Airport.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Comfort Suites Airport hotel soon!Thank You,Comfort Suites Airport Management

10/10 Excellent

Renee, Idaho falls

Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on Mar 27, 2024
Dear Renee,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Comfort Suites Airport. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Comfort Suites Airport hotel soon!Thank You,Comfort Suites Airport Management

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
Delicious breakfast! Really nice shuttle driver!
Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on Feb 22, 2024
Dear Agnieszka,Thank you for your positive feedback! We're delighted to hear that you enjoyed our delicious breakfast and that you had a pleasant experience with our shuttle driver.  Providing excellent service and delicious meals are top priorities for us, and we're thrilled that we met your expectations in these areas.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!  If there's anything else we can do to make your next visit even better, please let us know.Thank You,Comfort Suites Airport Management

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows were hard
Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on Feb 23, 2024
Dear Scott,We apologize for any discomfort caused by the pillows during your stay.  Your comfort is important to us, and we regret that the pillows did not meet your expectations.  Please know that your feedback is valuable, and we will make every effort to address this issue to ensure a more comfortable experience for our guests in the future.  We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay.Thank you,Comfort Suites Airport Management

10/10 Excellent

Blaine, Cedar City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend.
Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on Feb 21, 2024
Dear Blaine,Thank you for your recommendation!  We're glad to hear that you enjoyed your stay with us.  Your satisfaction is our priority, and we appreciate your support.  We look forward to welcoming you back in the future!  If there's anything else we can do to make your next stay even better, please let us know.  Thank you for choosing to stay with us!Thank You,Comfort Suites Airport Management

8/10 Good

Mertello

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My only complaint is, if you’re going to have Breakfast until 9am make sure there is food until 9 Am. Running out at 8:15 is not the best service for people and it is not what you advertise.
Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on Feb 20, 2024
Dear Martello,Thank you for bringing this concern to our attention.  We sincerely apologize for the inconvenience you experienced with the breakfast service.  We must meet our guests' expectations, and we regret falling short during your stay.Rest assured, we will review and address our breakfast procedures to ensure that food is available until the advertised time.  Your feedback is invaluable to us as we continuously strive to improve our services.  We appreciate your understanding and hope to have the opportunity to provide you with a more seamless and enjoyable experience in the future.  Thank you for choosing to stay with usThank You,Comfort Suites Airport Management

8/10 Good

Heather

Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on Mar 28, 2024
Dear Heather,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Comfort Suites Airport Management

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't prefer the sink in the room rather than the bathroom. Otherwise okay
Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on Feb 20, 2024
Dear Peter,Thank you for your feedback.  We appreciate hearing about your preferences, and we're glad to hear that overall your stay was okay.  We understand that personal preferences can vary, and we apologize if the placement of the sink in the room was not ideal for you.  Your feedback is valuable to us as we continuously strive to improve our guests' experiences.  If you have any further comments or suggestions, please feel free to share them with us.  We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.  Thank you for choosing to stay with us.Thank You,Comfort Suites Airport Management

10/10 Excellent

Mary

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on Feb 16, 2024
Dear Mary,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Comfort Suites Airport.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Comfort Suites Airport hotel soon!Thank You,Comfort Suites Airport Management

10/10 Excellent

Beverly, Spring Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and safe
Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on Feb 16, 2024
Dear Beverly,We're glad to hear that you found our hotel to be conveniently located near the airport and that you felt safe during your stay.  Providing a secure and accessible environment for our guests is a top priority for us.  If there are any additional aspects of your stay that you particularly enjoyed or any specific feedback you'd like to share, please don't hesitate to let us know.  We appreciate your positive feedback and hope to have the opportunity to welcome you back for another comfortable and secure stay in the future!Thank You,Comfort Suites Airport Management

8/10 Good

Kevin

Traveled with partner
Liked: Amenities
The toilets are small and short like a rv, so when you have bad knees it makes it hard to get on and off.. arrive early because they don’t have enough parking spaces for the amount of rooms, we had to park on the street. Otherwise very clean and friendly, and good location.
Stayed 2 nights in Feb 2024
Response from Comfort Suites Airport Management on Feb 13, 2024
Dear Kevin,Thank you for sharing your feedback with us.  We apologize for any inconvenience caused by the size of the toilets, especially for guests with mobility concerns.  Your comments about parking availability are noted, and we'll do our best to address this issue to improve the overall experience for our guests.  We're glad to hear that you found our hotel clean, friendly, and in a good location.  If there's anything else we can do to make your stay more comfortable in the future, please don't hesitate to let us know.  We appreciate your patronage and hope to welcome you back again soon.Thank You,Comfort Suites Airport Management

10/10 Excellent

MARIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accomidating. The room was clean and comfortable.
Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on Feb 13, 2024
Dear MARIA,We're thrilled to hear that you found our staff friendly and accommodating and that your room was clean and comfortable!  Providing excellent service and a comfortable environment is our top priority, and we're glad we could meet your expectations.  If there's anything else we can do to make your stay even better, please don't hesitate to let us know.  We look forward to welcoming you back again soon!Thank You,Comfort Suites Airport Management

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed in this hotel more then 5 time totally recommend it! Front desk is very friendly and room are very clean, beds are comfortable!
Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on Feb 12, 2024
Dear Maria, Thank you for choosing to stay with us repeatedly! We greatly appreciate your recommendation and loyalty.  Our team takes pride in delivering exceptional service, and we're delighted to hear that you found our front desk staff friendly and our rooms clean and comfortable.  We look forward to welcoming you back for your sixth stay and ensuring that your experience continues to exceed your expectations.  Thank you for your continued support and trust in our hotel.Thank You,Comfort Suites Airport Management

6/10 Okay

Kelsie

Traveled with partner
Disliked: Staff & service
I booked a suite room & when I got there to check in they checked me in, when I got to my room, it wasn't a suite. Went down to ask them about it then they said all their suites were booked but they failed to tell me that at check in.
Stayed 1 night in Feb 2024
Response from Comfort Suites Airport Management on Feb 9, 2024
Dear Kelsie, We sincerely apologize for the inconvenience you experienced during your stay.  We regret any oversight in communicating the unavailability of the suite at check-in.  Your feedback is invaluable, and we assure you that steps will be taken to enhance our communication processes.  We appreciate your understanding and would be grateful for the opportunity to make amends on your next visit.  Please contact our management team directly, and we'll ensure a more seamless and enjoyable stay for you.Thank You,Comfort Suites Airport Management