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Reviews of Holiday Inn Express & Suites Salt Lake City N – Bountiful, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Salt Lake City N – Bountiful, an IHG Hotel
999 N 500 W, Bountiful, UT

Reviews

8.4

Very Good

Rating 10 - Excellent. 169 out of 295 reviews" "
Rating 8 - Good. 60 out of 295 reviews" "
Rating 6 - Okay. 29 out of 295 reviews" "
Rating 4 - Poor. 22 out of 295 reviews" "
Rating 2 - Terrible. 15 out of 295 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the check in young fellow was amazing!
Stayed 1 night in Apr 2024

10/10 Excellent

Tiffany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a good location. Just off the freeway and close to gas stations and restaurants. The staff was great. Very welcoming and kind. Hotel was clean. Although we didn’t make use of the pool or jacuzzi, I appreciate that they informed us that the jets in the jacuzzi weren’t working. Only thing I would make a change of, is breakfast. Every morning it was the same items, and the oatmeal was dry and a bit rough to scoop. I really wanted oatmeal one morning so I just added more hot water and a bit of milk to my bowl to get a good consistency. Other than that, our stay here was great!
Stayed 4 nights in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The most comfortable beds on our whole trip. Very clean. Breakfast in the morning, and coffee 24/7z
Stayed 1 night in Apr 2024

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 3 nights in Apr 2024

6/10 Okay

Perry

Liked: Staff & service
Room very noisy. Fan for HVAC system and guests above us very late into the evening. Breakfast was good!
Stayed 1 night in Apr 2024

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024

8/10 Good

Jason, Airdrie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was a great overnight stay. Staff were awesome and friendly. Would have been nice if there was enough pillows and towels for all 4 of us. Unfortunately, I had to make up the pull out bed myself, it had absolutely no breeding on it at all
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent!
Stayed 1 night in Mar 2024

10/10 Excellent

Liliana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really good place!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jackie

Traveled with partner
Nice stay, friendly and accommodating staff
Stayed 1 night in Mar 2024

4/10 Poor

Braiden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a two queen suite. We were given a king and a pull out bed that was so uncomfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
I love how close the hotel is to the freeway!!
Stayed 1 night in Mar 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, nice and quiet and everyone was polite.
Stayed 1 night in Mar 2024

10/10 Excellent

Malologa, Kapolei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Feb 2024
Response from Arturo on Feb 27, 2024
Great !! Thank you !!Arturo DelgadoGM

8/10 Good

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean space. Only concern was that our AC did not seem to work for the night we stayed. We turned it on at night but the temp never cooled down.
Stayed 1 night in Feb 2024

6/10 Okay

Jeffrey

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
VIP access of a complementary drink - staff insisted it was only a bottle of water that was eligible.
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Jan 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in staff was friendly and the room was quiet.
Stayed 1 night in Jan 2024

8/10 Good

John

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Looks like the property was newly renovated. Easy to get to the hotel.
Stayed 1 night in Jan 2024

4/10 Poor

Danica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Maybe look elsewhere
As far as roadside hotels go, this one needs to be a skip. The bed was clean, though the bathroom was not and had a leaking shower that could be heard dripping through the night. Combine that with the less than thoughtfully placed smoke alarm directly above the bed flashing through the night, lots left to be desired. There wasn’t even a toilet paper holder in my room- just a loose roll of paper. The only great here was the desk attendants, both the night and the morning clerks were so helpful and friendly!
Stayed 1 night in Jan 2024

6/10 Okay

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Hotel is very old with a bad remodel, pool and hot tub old and gross. Fitness room tiny and lots of trash. Very dirty hotel
Stayed 2 nights in Jan 2024

4/10 Poor

Naoko

Disliked: Property conditions & facilities
Very poor construction. I stayed in Suite, 1 Bedroom (Living Area). You can hear the water running in the bed area to the point that’s very destructive. You won’t be able to hear TV or if talking to someone. I shut the door to the bedroom and spent in the living area for the reminder of time, bit it didn’t help much unfortunately. It may not matter if you get up and check out very early.
Stayed 1 night in Jan 2024

8/10 Good

Karen

Stayed 2 nights in Jan 2024

10/10 Excellent

Robert, Boise

Stayed 1 night in Jan 2024

10/10 Excellent

Steve

Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ckwan
Stayed 8 nights in Dec 2023

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was outstanding. One of the best hotels we have stayed. The General Manager and Julian were absolutely fantastic. They went out of their way to ensure we were satisfied with our stay
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again.
Staff was friendly. Great customer service. Check in and out was easy and fast. The highway was near our room but couldn't hear it. Bed was a little to soft for me but ot served it's purpose.
Stayed 1 night in Jan 2024

10/10 Excellent

Dawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet
Excellent Very caring staff
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alfred

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cody, Red Deer

Stayed 1 night in Dec 2023

10/10 Excellent

Rod

Stayed 1 night in Dec 2023

10/10 Excellent

Matthew Craig, Southgate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

bill

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel and location.
This hotel is on a great location in Bountiful. It is clean and the service is fantastic. All of the staff were very personable. I enjoyed a great conversation with the GM Arturo.
Stayed 2 nights in Dec 2023

8/10 Good

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!!
We have booked this hotel several times for a "stay-cation" for my husband and I and our two little kids. It is in our hometown and every time we pass it on the freeway our kids will yell out, "There's our 'H' hotel!!!". (It has been nicknamed as the "H Hotel" since they can see the big "H" logo on the hotel as we drive by. haha). As corny as it might sound, this hotel has become special to our family as we've created some great memories here. We've even invited cousins with us a few times so they can enjoy it with us! The staff has always been very welcoming, the hotel is always clean and even smells great, and we love relaxing in the pool and hot tub! We would definitely recommend "our H hotel" to anyone considering staying here. :)
Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Stayed 1 night in Nov 2023

10/10 Excellent

Deanna S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet was dirty but everything else was great.
Stayed 2 nights in Nov 2023
Response from Arturo on Nov 27, 2023
Hi DeannaThank you !!!Arturo DelgadoGM

10/10 Excellent

Christopher

Stayed 2 nights in Nov 2023

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice hotel, only complaint there is no TV channel guide on the TV or in the room
Stayed 1 night in Nov 2023
Response from Arturo on Nov 16, 2023
Thank you Tim!! Hoping we can have you here again !!

10/10 Excellent

Spencer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property, we stay here every time we’re in Utah. Clean, friendly and convenient.
Stayed 1 night in Nov 2023
Response from Arturo on Nov 16, 2023
Hi Spencer:Thank you for your comments, see you next !!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Arturo on Nov 16, 2023
Hi Lisa:I really appreciated your comments and score to our propertyRegards

10/10 Excellent

Dina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Greet stay, only complaint would be the pool & hot tub were so chlorinated that we couldn’t stay because the steam was literally burning our eyes so bad and the jacuzzi just didn’t seem very clean.
Stayed 2 nights in Oct 2023
Response from Arturo on Nov 16, 2023
Dear Dina,Thank you for choosing to stay with us and for taking the time to share your experience with us. We sincerely appreciate your feedback, and I want to express our apologies for the inconvenience you encountered with the pool and hot tub during your stay.We are genuinely sorry to hear that the chlorine levels in the pool and hot tub were uncomfortable and affected your experience. We take your comments seriously, and we are committed to addressing this issue promptly.To ensure we address the problem appropriately, we will be conducting a thorough investigation into the chlorine levels in both the pool and hot tub. Additionally, we will be working closely with our maintenance team to enhance the cleanliness of the jacuzzi and take immediate corrective measures.Your input is invaluable to us, and it plays a crucial role in helping us improve our services. We understand the importance of a relaxing and enjoyable stay, and we regret that we fell short in meeting your expectations in this regard.We would like to make things right and hope to have the opportunity to welcome you back for a much-improved experience. If there's anything else you would like to share or if you have additional suggestions, please feel free to reach out to us directly.Once again, we appreciate your feedback and your understanding. We are committed to delivering a superior guest experience, and we look forward to the chance to exceed your expectations in the future.Warm regards,Arturo DelgadoGMHoliday Inn Express and Suites

4/10 Poor

Alex

Stayed 2 nights in Oct 2023
Response from Arturo on Nov 27, 2023
Hi Alex.Sorry about your last experience, for sure I will share your scores with my team and ensure a better experience on your next stay with usregardsArturo DelgadoGM

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Oct 2023
Response from Arturo on Nov 30, 2023
THANK YOU BENJAMIN !!

10/10 Excellent

MUKUN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Arturo on Nov 30, 2023
Thank you Mukun !!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Arturo on Nov 30, 2023
Appreciated your scores