Ratings based on 434 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by Patricia

REALLY?

Posted Apr 14, 2017 on Hotels
My daughter stayed overnight enroute home from college. We had phoned the day before to make sure that a shuttle was available to transport her from the airport to the hotel and we were told it is 24/7, but when she called they took over an hour to arrive. She had to call them back and the receptionist said they had forgotten her but would come right away. We chose the hotel because it is 2 miles from the airport. REALLY?? The hotel itself was beautiful and well kept.
Comment from Hotel Management
Apr 25, 2017
Patricia, Thank you for taking the time to provide your feedback. I sincerely apologize for the issue your daughter experienced with our shuttle. I know it is stressful enough having to worry about your child traveling alone, but to hear of them standing curbside for an extended period of time is the last thing you want. I can assure you this is not typical for us, and I have shared your notes with my team to ensure this does not happen again. We hope to have the opportunity to welcome your family back for a better experience if your travels ever bring you to the area again.
4 out of 5
by Hailey

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
Apr 6, 2017
Hailey, Thank you for rating your recent experience. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your next stay is exceptional.
5 out of 5
by dee

Posted Mar 27, 2017 on Hotels
Very easy check in, on time shuttle to airport, friendly staff
Comment from Hotel Management
Mar 29, 2017
Dee, Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. We hope to see you again!
5 out of 5
by Kim

Gentleman at front desk is A+++

Posted Mar 16, 2017 on Hotels
Nice, clean hotel. Gentleman at the front desk was very friendly and accommodating. Nice facilities. My granddaughters loved the pool. The breakfast was delicious. I'd definitely stay here again and recommend to others.
Comment from Hotel Management
Mar 20, 2017
Dear Kim, We work to provide our guests with an excellent experience, and I’m so happy to see we were able to achieve this for you! It was a pleasure having you with us and we hope you will continue to use our facility whenever you are back in the Salt Lake City Airport area.
5 out of 5
Recommended
for Everyone
by A verified traveler from slc

Awesome stay

Posted Mar 15, 2017
This hotel is great...rooms are beautiful beds are comfortable staff is great what a wonderful stay
Comment from Hotel Management
Apr 23, 2017 by General Manager, Hotel Management
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you! We enjoyed your visit and welcome you back whenever you are in the Salt Lake area again.
3 out of 5
by Kasandra

Posted Mar 13, 2017 on Hotels
The hotel was beautiful & the rooms were very clean and comfortable. But Nicole at the front desk was the rudest person I have ever met and treated me and my friends terrible. I have never had such a terrible customer service experience! If I didn't have to see her again I would stay at this hotel again. Otherwise I will not do business here.
Comment from Hotel Management
Mar 16, 2017
Kasandra, I am happy to hear that you enjoyed the hotel and the rooms. We provide ourselves on providing outstanding service to every guest, I am sorry to hear that you did not receive the service you deserve while you were here. This is definitely something we will address with the team. I hope that we get a chance to see you again the next time you are in Salt Lake.
5 out of 5
by ROBERTA

Great SLC airport hotel

Posted Mar 10, 2017 on Hotels
I thought my stay was very comfortable. Bed was nice, pillows awesome, the room was clean etc! I look forward to staying with you again!!!
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Roberta, Thank you for taking the time to share your experience with us! We are so pleased to hear you had a comfortable stay, and we look forward to welcoming you back again on your next trip!
4 out of 5
by Elizabeth

En route

Posted Mar 3, 2017 on Hotels
We used this hotel including a free airport shuttle just to overnight en route to nearby Park City ski basin. As such it was well placed and convenient. Room was a good size with a very comfortable mattress . The breakfast cafe was a bonus with a varied menu, and efficient service.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Elizabeth, We appreciate you taking the time to give us your feedback and we are delighted to read it was a pleasant hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Salt Lake City area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay for airport stay.

Posted Feb 26, 2017
It looks like a Courtyard, the arrival seemed like a Coutyard but the room was old with thins walls. We were safe and room was clean, but it was basic for a Courtyard.
Comment from Hotel Management
Feb 27, 2017 by Cristian, Hotel Management
Traveler, Thank you for sharing your experience with us on Expedia. We are delighted you chose to stay with us, that your room was clean and your arrival was friendly. We apologize for the thin walls and know that it can be a detractor from older hotels in general. We hope that you'll consider staying with us again when your travels bring you back to SLC.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Good airport hotel

Posted Feb 26, 2017
Clean,friendly staff,good breakfast.Hotel was full and rate was high due to President's week.Satisfied with the hotel,would come back.
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Hello Jack, Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest, and we look forward to your return!