Ratings based on 137 Verified Reviews

4.2 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from US

Needs to have complimentary breakfast

Posted Nov 28, 2016
Pros: Staff is very very nice. 24 hour shuttle to airport is great.
Cons: See above about no complimentary continental breakfast
Location: Close to airport
We stayed here overnight to catch a plane home the next day. We expected that it would have a complimentary breakfast so that we wouldn't have to stand in line for it at the airport. You didn't even provide a complimentary cup of coffee!!
Comment from Hotel Management
Dec 1, 2016 by CRoman, Hotel Management
Bob, Thank you so much for taking the time to share your experience with us on Expedia. We are excited to hear that our shuttle and staff were enjoyable during your stay. We do apologize for your dissatisfaction with the Courtyard brand's lack of complimentary breakfast and lobby coffee. We can certainly understand your frustration and would offer the following suggestions for future travel. First, when booking at Courtyard, there is a breakfast included rate which can be purchased that would cover the cost of your meal and coffee in The Bistro. Another option would be to utilize one of our comparable Marriott brands, Springhill Suites or Residence Inn, located nearby which do offer the type of complimentary breakfast which the Courtyard brand used to offer. Our goal is to meet your needs and expectations during every stay. I hope that our apology and suggestions will lead to a more enjoyable stay with us or one of our sister hotels the next time you stay in Salt Lake City
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

Nothing to complain about.

Posted Oct 3, 2016
Booked my room online. When we arrived they were out of the rooms we booked so they upgrades our room to a suite at no charge. Spacious bed, clean sheets, I wanted to steal the pillows, quiet room, mini fridge and microwave. Will definitely stay again.
Comment from Hotel Management
Oct 4, 2016 by CR, Hotel Management
Melanie, Thank you for taking the time to share your experience. we are delighted you found your stay to be comfortable and our staff to be helpful. We appreciate your choice in hotels for you trip to SLC and hope to see you the next time you're in town.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2016
The room was nice and comfortable. Its worth the value.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Los Angeles, CA

A convenient, nice airport hotel

Posted Sep 13, 2016
Pros: Staff were so gracious.
Cons: Utah's liquor laws. Windows that block sound.
Location: It's just convenient relative to the airport. One can hop the train from SLC to downtown easily.
Nice property, very personable staff. Convenient to the Airport. Very close to a highway and if on the wrong side - makes for a noisy evening.
Comment from Hotel Management
Sep 14, 2016 by Cristian, Hotel Management
Kate, Thank you for taking the time to share your experience on Expedia.com. We are delighted you found so many "pros" during your stay. We appreciate your "cons" as well, as they lead to continuous improvement for our guests. We hope that when you return to SLC, you'll consider staying with us again, on the quiet side of the Courtyard of course!
4 out of 5
Recommended
for Everyone
by A verified traveler

handy to travelling on

Posted Sep 12, 2016
Pros: comfortable
Cons: dinning facilities
Was very convenient for our stay. Shame no dinning facilities.
Comment from Hotel Management
Sep 14, 2016 by Cristian, Hotel Management
Traveler, Thank you for taking the time to offer your feedback on Expedia. We appreciate you choosing us as your hotel during your recent travel to Salt Lake City. We hope that when you return to SLC, we can again care for you and help you enjoy a wonderful meal in our Courtyard Bistro.
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Convenient In & Out on Reno Southside

Posted Aug 21, 2016
Cons: Unlike other Courtyard locations this room did not have a microwave, a minor inconvenience.
Location: Some retail shopping was within walking distance, but only a few eating options. The freeway access is a plus, but freeway noise is a minor negative.
On the road through Reno, this hotel met our needs of location and quality at the high end of mid-range prices.
Comment from Hotel Management
Aug 23, 2016 by Cristian , Hotel Management
dave, Thank you for taking the time to share your feedback on Expedia. We will share your feedback with the appropriate department in order to improve our customer experience for all. We hope to see you again if/when your travels bring you back to SLC.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Aug 20, 2016
Hotel was very nice, clean and close to airport. When we are in Salt Lake City again we will stay here again.
Comment from Hotel Management
Aug 23, 2016 by Cristian , Hotel Management
Trisha, Thank you for sharing your feedback with us on Expedia. We appreciate you staying with us during your time in SLC. We also look forward to seeing you when your travels bring you back to SLC.
3 out of 5
by A verified traveler from Seattle, WA

Horrible emergency preparedness.

Posted Jul 25, 2016
Power went out at 1:00 a.m. with no emergency lighting in the hallways or exit signs. When I pointed this out to staff at 4:00 a.m. reply was "we have it but it only lasts an hour". I am sure this is not up to local, state and federal standards.
Comment from Hotel Management
Jul 28, 2016 by Cristian , Hotel Management
Dennis, Thank you for taking the time to share your experience with us. We sincerely apologize for the power outage you experienced as a result of a local emergency. Rest assured our building is equipped with the necessary lighting and safety equipment as is required for our occupancy. We apologize that the experience you had with us is not the one you expected. Again, we appreciate your feedback and acknowledge the inconvenience you experienced. Safe Travels!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2016
Shuttle to airport was great. Staff was very helpful.
Comment from Hotel Management
Jul 28, 2016 by Cristian, Hotel Management
Traveler, Thank you for taking a moment to share your experience. We can't be happier that our services and staffs were a great fit for your travels. We hope you will consider us the next time you travel to SLC.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location to airport and easy to get downtown

Posted Jul 14, 2016
Pros: Location
Location: Nothing really
Good, clean and easy location to airport and getting into downtown.
Comment from Hotel Management
Jul 28, 2016 by Cristian , Hotel Management
Traveler, Thank you for sharing your experience on Expedia! We are delighted you chose to stay with us and we hope for another opportunity to serve you when your travels bring you back to SLC!