We stayed here overnight to catch a plane home the next day. We expected that it would have a complimentary breakfast so that we wouldn't have to stand in line for it at the airport. You didn't even provide a complimentary cup of coffee!!
Comment from Hotel Management
Dec 1, 2016 by CRoman, Hotel Management
Thank you so much for taking the time to share your experience with us on Expedia. We are excited to hear that our shuttle and staff were enjoyable during your stay. We do apologize for your dissatisfaction with the Courtyard brand's lack of complimentary breakfast and lobby coffee. We can certainly understand your frustration and would offer the following suggestions for future travel. First, when booking at Courtyard, there is a breakfast included rate which can be purchased that would cover the cost of your meal and coffee in The Bistro. Another option would be to utilize one of our comparable Marriott brands, Springhill Suites or Residence Inn, located nearby which do offer the type of complimentary breakfast which the Courtyard brand used to offer.
Our goal is to meet your needs and expectations during every stay. I hope that our apology and suggestions will lead to a more enjoyable stay with us or one of our sister hotels the next time you stay in Salt Lake City