Hey Eva,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof aim to provide our guest with a home away from home experience and we're happy to have achieve a perfect experience with you. HomeTowne Studios always enjoy hearing about the positive experiences our guests have at our hotels. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Thank you for taking a moment to leave a review, Floyd. The staff and I at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley were disappointed to see your 1/5 score following your stay. While I am happy that you found our staff to be nice, you stated that the lack of hot water, the faulty keys and the other listed issues hindered your stay. Your satisfaction is important to us, so your comments have been shared with management in an effort to address your concerns. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for your response. However, based off our policy, we do not rent to locals and is based off your DL. Our policy is clearly posted on our desk and on the Expedia website:Policy and You need to know:Only bookings from non-local guests are accepted; guests whose residence is within 20 mi (33 km) of the property will not be allowed to check in

Thank you for your review. We enjoyed having you stay with us and look forward to seeing you again

Dear Danny,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the staff, accommodation and the conditions of the room. Your satisfaction is our priority, and we'd like to address your concerns if you can provide us with more insight on what needs improvement. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Your feedback is valuable, and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Dear John, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the cabinet that was broken and the lack of cleanliness of the floor. Our team is committed to resolving issues, and we appreciate the opportunity to address your concerns. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is crucial in helping us provide a better experience for our guests, and we hope to welcome you back for a more seamless stay.Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Dear Michelle,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. It is great to read that you were pleased with the staff that checked you in and the water pressure which was good. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible sign of mold in the room, the hair on the sheets and the other concerns you described. We're actively working to address the issues you raised, and we appreciate your understanding.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Hello Travis,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Seth, We at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Thank you for your positive rating, Ryan. The staff at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley and I were so glad we earned your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

Hi Rod,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Please accept our most sincere apologies for the concerns you described regarding the broken faucet, holes in walls and all other concerning matters. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Hi Evan,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that you were unsatisfied with the upkeep of the room you were assigned, our apologies for any inconveniences. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Hi Azucena,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Please accept our most sincere apologies for any inconvenience caused by the room you were assigned. Relative to your deposit, please note that deposits may take up to 7-14 business days before reflecting on the card holders account. Should you have any further questions please feel free to reach our to our property. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Hi Esteban,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Please accept our most sincere apologies for any inconvenience caused by the water temperature and the smell of the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Laura,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Rockkeem,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Please accept our most sincere apologies for the inconveniences caused by the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RedRoof Management

Hi Victoria,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you mentioned regarding the bathroom cleanliness and the other concerning matters. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Hi Christine,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered what seemed to be mold at our property. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Sincerely,RedRoof Management

Hi Ethan,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Alicia,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

Hi Ethan,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Relative to housekeeping, cleaning service is provided once every two weeks. Regarding the supplies such as silverware we provide dish kits at a cost of 29.95. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Ethan,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that our rates were to your liking. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hello Jacob, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hi Shawn,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. I'm really glad our rates were to your liking, however, we strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,RedRoof Management

Dear Tree,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the check that you stated was done, denial to rent a room and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration and shared with management to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Trisha,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with having no heat in the room, the unprofessional staff and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We wish you all the best in your future travels. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Mathew, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Ethan, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

Hello Luis, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

Thank you, George, for being a guest here at our HomeTowne Studios Salt Lake City - Mid Valley. We understand that your overall experience fell far below your expectations, and we apologize for any inconvenience you experienced with the bed, the stove, along with the other listed hindrances prompting your 2/5 rating. We value your business and would like to assure you that this is not reflective of our usual standards. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Dear Valued Guest,Thank you for writing to us about your recent encounter at the HomeTowne Studios Salt Lake City - Mid Valley. We're sorry if our policy caused you any inconvenience. Due to a City Ordinance, our property cannot check in any guest that lives within 20 miles of the property. At Red Roof, your feedback is invaluable to us, so thank you for sharing.We wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Luis, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you, Tiffany, for rating your recent stay at the HomeTowne Studios Salt Lake City - Mid Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Thank you, Melissa, for being our guest at the HomeTowne Studios Salt Lake City - Mid Valley. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you, Carrie, for sharing your feedback with us regarding your recent stay at the HomeTowne Studios Salt Lake City - Mid Valley. I'm pleased to hear that you had a good encounter with our staff. However, you mentioned that the room wasn't thoroughly cleaned and the hot water didn’t work. You also stated that you were unsatisfied with the possible hair on the tub and bed. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring this matter to the property's attention for further review. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Hi Tammy,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. It's nice to read that you had a good encounter with us, however, our apologies for not fulfilling your expectations when it comes to our kitchenettes. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Katherine,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. It’s great to hear that you found our property to be suitable for your accommodation needs. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issues with your keycard and room heater.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Hello Silmesni, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Silmesni, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

I do apologize, but our agreement with the city of Taylorsville is that we will not rent to lacals. If your ID stated you live within 20 miles of the hotel, we cann ot rent to you.

Hello Hsin, The staff at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Byron, The staff at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Benjamin, The staff at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Sandy, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Natalie,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. It's good to hear that you were pleased with our cleanliness. However, I'm sorry to hear that our beds, towels and sheets weren't to your liking. Please know that Red Roof does value your business and will take your comments into consideration so that we may improve our quality. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Recordo Rediresponse Specialist

Hello Lester, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

Hello Rama,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. I'm so glad we earned your 4/5 score. It's great to see that you were pleased with the amenities offered by Red Roof for the price. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hello Ryan,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. I'm sorry to hear that you weren't able stay with us. You can always call Red Roof directly to check on the availability before you confirm your reservation. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,RecordoRed Roof Management Rediresponse Specialist

Hello Penny, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist