Lobby

Reviews of DoubleTree Suites by Hilton Hotel Salt Lake City

4 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 536 out of 1016 reviews" "
Rating 8 - Good. 244 out of 1016 reviews" "
Rating 6 - Okay. 116 out of 1016 reviews" "
Rating 4 - Poor. 78 out of 1016 reviews" "
Rating 2 - Terrible. 42 out of 1016 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Deshauna

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the renovations. We weren’t super happy with the quality of the breakfast buffet. We felt it should be a bit more quality considering the $18 price tag
Stayed 3 nights in Mar 2024

8/10 Good

Deana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We book a room 5 months in advance. We requested 2 beds. When we arrived, our room was not ready. When we came back later that evening, they gave away our room. They could only give a room with a king size bed. They are assuming people checking in are married or don't mind sleeping with another person in the same bed. This is the second time this happened at Double Tree.
Stayed 4 nights in Mar 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Emma, thank you for choosing the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown for your stay. It's wonderful to see your high rating, pointing to your delightful experience with us. We're looking forward to welcoming you back for another enjoyable experience.

8/10 Good

Emre

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good. Thank you!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Emre, it's great to hear that your experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown met your expectations. Your positive feedback is much appreciated and we hope to welcome you back in the future. Safe travels!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the money, very good value.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Kevin, thank you for affirming the value DoubleTree Suites by Hilton Hotel Salt Lake City Downtown offers. We are always aiming to provide the best possible experience at a reasonable cost. Looking forward to hosting you again soon.

10/10 Excellent

Sarina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Thank you for the perfect rating, Sarina!We are very pleased to hear that you had a wonderful stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

Tayla, Layton

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Thanks for the great rating, Tayla!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting DoubleTree Suites by Hilton Hotel Salt Lake City Downtown soon, we'd love to have you back!

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 29, 2024
Paul, we are thrilled to hear about your comfortable stay at the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. It's fantastic that our accommodations met your expectations. We look forward to welcoming you back during your next visit. Safe travels!

2/10 Terrible

Michelle

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
We appreciate your feedback, Michelle.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service
Lobby construction.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 23, 2024
Geoffrey, thank you for your patience during our ongoing refreshment of public spaces which includes our lobby. We believe it's crucial to offer our guests an appealing environment, and while improvements may temporarily cause some disruption, we're doing our best to minimize any inconvenience. We appreciate your understanding and look forward to welcoming you back to DoubleTree Suites by Hilton Hotel Salt Lake City Downtown once the enhancements are complete.

6/10 Okay

Samantha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Thank you for sharing, Samantha.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Julio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and excellent staff! Gym was under construction but I was able to used the dumbbells for a quick burn.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Julio, it's delightful to hear that your stay at the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown was enjoyable. Our team members truly appreciate your recognition of their excellent service. We're also glad to hear you were still able to maintain your fitness routine, even as we work to keep our gym facilities updated. Thank you for your understanding and we look forward to your future visits.

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Pool remodel was very nice. Was great to have a Starbucks in the hotel and a full restaurant.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Leslie, it's fantastic to hear that you regarded the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown as a great place to stay. We're thrilled you appreciated our upgraded pool area, on-site Starbucks, and full-service restaurant. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Wesley

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Wesley, thank you for your rating. Your feedback is important as it helps us identify areas where we can improve. We hope to have the opportunity to host you again, providing an experience that will earn a higher rating.

2/10 Terrible

Anthony

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room is good. Location is good. The service isn't. I booked the hotel solely for the hot tub and pool. This was a Valentine's gift to my wife. There was NOTHING online that suggested they were closed because of renovation. I found out at check-in that they aren't open. I asked for a partial refund but they only offered to cancel the reservation which means I'd have to look for another hotel on the spot. How many customers booked rooms and found out they're closed? So frustrated.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Anthony, we appreciate you taking the time to share your experience. We understand that your stay was less than satisfactory and hope that you'll accept our apology. Please note that our renovations - including the refresh of our pool and hot tub - are clearly listed on the front page of our website and also noted in pre-arrival emails that our guests receive when they book directly with us. We want to assure you that all renovations are aimed at enhancing the overall guest experience. We regret the inconvenience and we hope you found the room and location satisfactory during your stay. Your feedback is key in helping us strive for better. We hope to have the chance to serve you better in the future.

10/10 Excellent

James Marc

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 23, 2024
James Marc, it's great to hear that your stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown met your expectations. We feel privileged to have been able to host you and look forward to welcoming you back for more wonderful experiences.

8/10 Good

Parlena

Liked: Cleanliness, staff & service
Under construction
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Parlena, it's great to hear that your overall experience with us was positive, despite the ongoing improvements. At DoubleTree Suites by Hilton Hotel Salt Lake City Downtown, we strive to continuously enhance our facilities for valued guests like you. Your patience is much appreciated, and we look forward to showing you our updated look soon.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice updated place and a very friwndly stafg
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 14, 2024
Amanda, thank you for sharing your experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. It's fantastic to know that our updated facilities made for an enjoyable stay and our team members' friendliness greatly contributed to your overall experience. We hope to see you again soon!

10/10 Excellent

Gisette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 8, 2024
Gisette, it's a delight to hear you had a wonderful stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown! It's our ultimate aim to ensure our guests leave happy and your perfect rating speaks volumes about your experience with us. We look forward to welcoming you back during your next visit to Salt Lake City.

10/10 Excellent

Maite Smith

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Maite, it's wonderful to see your top rating! We're thrilled you enjoyed your stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. Your feedback is valued and we hope to welcome you back soon.

8/10 Good

Regine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool and jacuzzi were down after being told it was available.
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 26, 2024
Regine, we recognize the disappointment you experienced when the pool and jacuzzi were not operational during your stay. While we strive to maintain all amenities in perfect running order, please visit our website for the most up to date information on our amenity availability. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

4/10 Poor

Tomer

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool was closed, construction was going on thru the week and heater in the room was broken.
Stayed 7 nights in Dec 2023
Response from Customer Service on Jan 18, 2024
Tomer, we regret to hear that certain aspects of your stay fell short of expectations. Our team works diligently to minimize disruptions due to renovations and it's unfortunate that you had trouble with the room temperature control. We assure you all these matters are being looked into for improved guest experiences. We hope for an opportunity to better serve you in the future.

10/10 Excellent

Arnoux

Liked: Staff & service, amenities
The room is nice because it’s fully remodeled but they’re in the middle of remodeling the rest of the hotel. Once it’s done I’m sure it’ll be awesome. However, the staff were always super friendly and nice and treated me very well. I’m happy I stayed here.
Stayed 5 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Arnoux, it's fantastic to hear that you appreciated your stay at the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're thrilled that you found our newly renovated rooms enjoyable and are looking forward to the completion of the entire refurbishment. Your feedback regarding the warmth and hospitality extended by our team members is truly rewarding. We're pleased you chose us for your stay and eagerly await welcoming you back once our transformation is complete.

10/10 Excellent

Kamilee

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was undergoing renovations. There were a lot of construction workers and noise. The workers were very nice and the staff was extremely apologetic about the chaos. Even with the work I would gladly stay here again.
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Kamilee, it is wonderful to hear that despite some ongoing improvements, your experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown remained positive. We also appreciate your understanding about the transitional ambience. Our team members are indeed our strength and it's great to know they were able to uphold our commitment to exceptional service. We are thrilled to know you'd be glad to stay with us again. We'll be ready to welcome you back with our newly updated features!

10/10 Excellent

Mathew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Mathew, it's great to see your perfect rating for the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. Thank you for taking the time to rate us; we appreciate it. We're looking forward to welcoming you back.

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view and big room.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Terry, it's wonderful to hear you enjoyed the expansive rooms and beautiful views at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We always aim to provide a comfortable and memorable stay to our guests. Your feedback is valuable and we eagerly await your next visit.

8/10 Good

german

Traveled with family
Pleasantly surprised. Room was clean and larger than expected. The only negative was the remodeling.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
German, thank you for sharing your experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're thrilled to know that you appreciated our spacious and tidy rooms. We understand the ongoing renovations may have affected your stay. However, we're doing this with the hope of enhancing our guest experience. We appreciate your patience and look forward to hosting you again once everything is complete.

6/10 Okay

Alberto

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Alberto, it appears your review is rather brief and we're unable to ascertain any specific experiences or details. If you can provide any further feedback, we'd greatly appreciate it so we can work on enhancing the guest experience.

10/10 Excellent

Marlena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Marlena, it's wonderful to know you had an excellent stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown! We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Ginger Evans, Salt Lake City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love this hotel. We go there every year and it never disappoints! In fact a lot had been remodeled since we were there last year. We'll be back!!
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Ginger, it's heartening to hear that DoubleTree Suites by Hilton Hotel Salt Lake City Downtown continues to meet, even surpass, your expectations. We're thrilled that you have noticed and appreciate the recent enhancements we've made. Ensuring our valued guests like you have a remarkable stay is our top priority. We eagerly await your return in the year to come!

6/10 Okay

Kim

Liked: Cleanliness, staff & service
Property was under construction, including the pool which was not mentioned anywhere when booking. Hotel was clean staff was friendly. One of our tvs didn’t work and the only solution would be to move rooms
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 2, 2024
Kim, thank you for taking the time to leave a review. It's regrettable to hear of the unexpected construction and the inconvenience experienced with the television. Assuredly, the experience is not the norm and we'd like to extend our apologizes for that. Please note that our website has the most up-to-date information about our renovation and pool closure - and suggest checking there for any updates in the future. On the brighter side, it's great to hear that the cleanliness of the hotel and friendliness of the colleagues were commendable. We hope next time your stay will be more comfortable and completely to your satisfaction. Thanks again for the feedback.

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family Friendly
Evening attendant got flustered when checking me in, completely skipped my warm cookies (one of the best parts)! My room was perfectly clean and we slept well wasn’t loud…. Until about 8am when housekeeping was coming by to see if we’d left yet. Main level is under renovation so it was cold and options breakfast are limited and long waits. Little disappointed this time but I LOVE the room layout when traveling with kids so that alone will keep me coming back. Starbucks onsite is a mega plus!!!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Rebecca, it's quite unfortunate to hear about your recent stay. It seems you had a concern during check-in and missed out on our signature cookies while also noting an early visit from the cleaning team. We regret any disruption to your uninterrupted relaxation. Our ongoing renovations aim to further elevate our space and in turn, your comfort. Our unique room layouts and on-site Starbucks clearly resonate with your travel needs which we're thrilled about. We eagerly await your return, hoping to enhance your experience in the future.

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would’ve given 5 stars if the pool hadn’t been closed for renovation. We will stay here again!!
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 2, 2024
Heather, thank you for taking the time to share your experience at the DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We appreciate your kind words and your understanding with regards to the pool renovation. Your eagerness to stay with us again truly brightens our day. Looking forward to your next visit. Safe travels.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
Joshua, it's wonderful to learn your experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown earned a top rating. We're looking forward to your next stay with us, where we'll aim for yet another fantastic visit. Safe travels until then.

4/10 Poor

Kyle

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 15, 2023
Kyle, we're disappointed to see that your experience didn't meet your expectations. We're committed to continuous improvement and any specific feedback you can provide would be greatly helpful. We hope to have the opportunity to serve you better in the future.

4/10 Poor

Katherine

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 15, 2023
Katherine, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
John, it's wonderful to hear that you had an exceptional stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We genuinely appreciate your high rating and hope to welcome you back soon. Thank you for choosing us for your stay.

10/10 Excellent

Glen Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Feb 12, 2024
Glen, thank you for your stellar rating! We're thrilled to know you enjoyed your stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We appreciate the trust you placed in us for your accommodations and are looking forward to welcoming you back soon for another memorable experience.

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Thanks for the outstanding rating, Justin!We're delighted your time at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 8, 2023
Thank you for the fantastic rating, Greg!It's outstanding you had such a wonderful experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, clean and welcoming
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
Heather, it's wonderful to hear you enjoyed your stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're delighted that you found our hotel to be clean and welcoming. Your kind words are greatly valued. We look forward to welcoming you back in the future.

10/10 Excellent

REBECCA I, Portland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crowded area around the property.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 5, 2023
Rebecca I, it sounds like the surrounding area was quite bustling during your stay. At DoubleTree Suites by Hilton Hotel Salt Lake City Downtown, we understand how important a peaceful environment can be and strive to provide a tranquil oasis amidst the urban surroundings. We appreciate your understanding and hope to have the opportunity to welcome you back for a future visit.

10/10 Excellent

Claire

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the WiFi was free since the breakfast wasn’t included in the room and the parking was a separate charge (completely ridiculous). HOWEVER, the cleaning service was FANTASTIC and even set up my daughter’s stuffed bears and bed different each day so they could come back to a surprise each day. The Parking charge was ridiculous but the cleaning service was AMAZING.
Stayed 8 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Claire, it's great to hear how much you appreciated the cleaning service at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown, especially the attention to detail provided for your daughter's stuffed bears. We understand your views about WiFi and parking charges. Please know we consistently review our amenities and pricing. We hope the overall enjoyed experience of your stay will bring you back to our hotel on your next visit to Salt Lake City.

6/10 Okay

Lance

Liked: Cleanliness, amenities
Overall stay was fine. I have two complaints though…restaurant service was aweful. Servers were sarcastic, rude and acted like they didn’t want to be there. The floor of the shower needed the grout cleaned, some grout lines were black others were white. The floor just looked dirty. and the carpet in the room felt like it needed to be vacuumed. The front desk employees were very polite and kind. I do think that parking should have been included with the room. Parking was $18 dollars and I feel we should have been told about it before we purchased the room.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Lance, we appreciate you taking the time to share your experiences during your stay. It's great to hear that our front desk team members were able to provide you with a warm and friendly service.However, we note your concerns about the restaurant service and the cleanliness of certain areas within your room. Rest assured, we consistently strive to maintain high standards in these areas and your feedback is invaluable for improvements.Regarding the parking fee, these details are often included in the booking process and we regret if this was not adequately communicated to you at the beginning. Thank you again for your feedback, and we sincerely hope you choose to stay with us in the future so we may better serve you.

4/10 Poor

Jorge

Traveled with family
Disliked: Staff & service, amenities
Pay for parking , no ice machine on our floor , tub was dirty
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 30, 2023
Jorge, we're truly disappointed to hear about the issues you encountered during your stay. It's regrettable that the provision for parking and the lack of an ice machine on your floor didn't meet your expectations. Additionally, cleanliness is a top priority for us, and your comment regarding the bathtub is duly noted. Rest assured, we'll take these observations into account in our continuous effort to improve our services. We hope to get another chance to provide you with a more satisfying experience in the future.

8/10 Good

Jacki

Liked: Cleanliness, staff & service, property conditions & facilities
K
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 24, 2023
Thank you for taking the time to leave us a 4/5 rating, Jacki!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown.

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy check in and very clean
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 14, 2023
Leslie, it's delightful to hear about your positive experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. Our team is dedicated to providing a seamless check-in process and maintaining high standards of cleanliness. Thank you for choosing our hotel and sharing your feedback. We look forward to welcoming you back on your next visit.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 8, 2023
Thank you for taking the time to leave this wonderful rating, Lisa! We hope to see you again soon at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown so we can share yet another amazing experience!

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place friendly staff
Response from Customer Service on Nov 7, 2023
Thank you for sharing this wonderful review with us, Jacob!We're thrilled to hear you had such an enjoyable experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown! We also appreciate your kind words regarding our team. We're pleased to know that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding, but also encouraging.We'd love to share yet another unforgettable visit with you someday!