We rolled in about 2am after a very long day of travelling. I was greeted at the door by the most wonderful front desk gentleman (sorry I can't recall his name) Regardless, he said, You must be Carmen. I've been waiting for you. He handed me a bag with warm chocolate chip cookies, bottled water and my keys. Truly a remarkable welcome. The lobby was decorated beautifully for Christmas and the room was AMAZING! I would highly recommend staying.