Ratings based on 455 Verified Reviews

3.2 out of 5
59% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Nice room very comfortable.

Posted Jun 22, 2017
Room was very nice, clean, quiet and had very comfortable beds. Kitchen was adequate but lacked utensils. Which weren't provided or were house keeping services as I assume we were only there for 2 nights. My only complaint and for the low facilities mark was that the toilet kept malfunctioning. It would not flush the waste down. I had to get a plunger and plunge the toilet twice in two days. When I checked out I complained that it needed a professional cleaning as someone probably had tried to flush something that shouldn't have been flushed.
Comment from Hotel Management
Jun 24, 2017 by General Manager , Hotel Management
Thank you for choosing us. We are glad to know you overall had a pleasant stay. However, we are sorry for any inconvenience you experienced while here. Our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service to you at a nominal fee. And kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We will be sure team communicates this more clearly going forward and hope to welcome you back. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nicer than expected.

Posted May 27, 2017
Nicer than the similar one in Midvale. The room didn't appear to need disinfection like the other.
Comment from Hotel Management
May 28, 2017 by General Manager, Hotel Management
Thank you for selecting Extended Stay America - Salt Lake City – Sandy for your trip. It’s our pleasure knowing you had an overall great stay and enjoyed being with us. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
1 out of 5
by A verified traveler from slc

Hooker motel?

Posted May 22, 2017
Cheap motel. They require every person staying in the room to provide ID in order to stay. As the primary guest, I assume I must give my ID and a cc BUT to make a copy of all my guest's driver's licenses?? I was told if they don't, they cannot stay or go into my room. Ummm okay. I imagine this is to scare away prostitutes and potential Johns as this motel/hotel is not in the best area. Very noisy in the halls, people partying in the middle of the night and a fire alarm beeping.
Comment from Hotel Management
May 24, 2017 by General Manager, Hotel Management
Lori, I am very sorry we failed to deliver the exceptional stay you deserved. I apologize for the disappointment you had with our hotel’s policy and regret the inconvenience caused. We are also sorry for the noise issue you experienced during your stay. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
3 out of 5
by A verified traveler from S. Utah

Inexpensive and convenient location

Posted May 21, 2017
First the good: Close to restaurants and mall shopping, not too far from the South Towne Expo Center Room was clean and has partial kitchen with sink/fridge/stove. Staff was helpful and nice. Price was right. Not so good: I didnt notice when I booked there is not a continental breakfast (probably because most people stay long term and the rooms have kitchens) This hotel was super noisey. There were people talking and knocking on doors at all hours of the night. It was like staying in an apartment complex. I would probably consider staying here for a like a week or more but for just 1 night, I was wishing I had picked one of the other 3 hotels I passed on the same street.
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
Thank you for staying at our hotel and reviewing your experience. We’re glad to know our proximity to various attractions, helpful staff, and your spotless room were the highlights of your visit. That being said, I am sorry for the situation you described regarding excessive noise and have taken a note of it. Our front desk is available to resolve issues, and I'm sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We hope you will allow us another opportunity to provide you with a much better experience. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted May 19, 2017
Bathroom floor was sticky Smoke detector was hanging by its wires over the bed No room service Sink wouldn't drain Toilet wouldn't flush No ice Good note. The shower was great
Comment from Hotel Management
May 21, 2017 by General Manager, Hotel Management
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future. Sincerely, General Manager
1 out of 5
by A verified traveler from SLC, UT

Definitely would not recommend

Posted May 15, 2017
First off, room/motel smelled like old cigarette smoke. Second, not fun to be able to hear everything going on at front desk day and night, even though the staff was very nice. Third, continental breakfast consisted of nothing more than coffee and pre packaged granola bars and muffins. Seriously the worst continental breakfast layout I've ever seen. Not even real creamer for coffee. Just bulk flavored creamers.
Comment from Hotel Management
May 16, 2017 by General Manager, Hotel Management
Pam, Thank you for your honest review. I am sorry to read about the deficiencies you described. We are always looking for ways we can improve and we will certainly use your experience as one for us to build on. Your feedback will also be shared with our leadership team so they are aware when making future breakfast offering decisions. We hope you will give us another try when you return to the Salt Lake City area. General Manager
1 out of 5
by A verified traveler from Idaho

NO ROOM AT THE INN

Posted May 12, 2017
Pros: Not one thing
Cons: Get a new desk clerk and have Expedia tell clients about pet policies.
Waiting for desk clerk to arrive per sign at desk "Helping other customers". Here she comes with a great big drink and an even bigger attitude. I gave my information to her from Expedia and she told me I didn't have a room because I had a pet. She could have cared less - it was late and there were several big events in Salt Lake and after trying half dozen places to stay, there were no vacancies anywhere. I drove to Nephi, Utah before I found a place to stay about midnight. What A Joke!
Comment from Hotel Management
May 15, 2017 by General Manager, Hotel Management
Suzie, We apologize for the experience you describe in your feedback. While all of our Extended Stay America hotels are pet friendly, we do have a size limit as outlined on our branded website. We are sorry we were unable to accommodate you during this visit, and for the inconvenience this caused. We hope to have you as our guest on a future stay so you can enjoy your visit. Thank you, General Manager
1 out of 5
by A verified traveler from Minneapolis

VERY run down property

Posted May 5, 2017
Pros: Could not think of any.
Cons: Renovate and invest in the property.
Location: Far south side. Morning traffic is slow.
Not sure this is enough room for the issues- Linens bally and threads falling out. Room overall dirty, beat up and dated. Very small TV w/broken remote. No door on closet. Cover off heater. Burns in bathroom vanity & tub edge. Seat broken on toilet. Paint bubble below window. Screen cut & damaged. Hand mark on light fixture. Light switches dirty. Clean (not)- Hair in tub & Bath. Sink dirty & stained. Spray paint over dents in refrig. Dirty drawer. Cacoon on iron board. Outside- no garbage cans so butts all over. Counted 3 shopping carts in lot. No mulch down. Counted 3 dead trees/shrubs. Checkin- No key holder, super slow, no internet info. No dishes in room.
Comment from Hotel Management
May 14, 2017 by General Manager , Hotel Management
Mike, thank you for taking the time to review our hotel. I was disheartened to read about the problems you experienced, and I hope you will accept my sincerest apology for what transpired. I am taking steps to ensure future guests do not encounter the same issues. I truly hope you will give us another chance to prove that we are committed to providing comfortable accommodations and service. Kitchenware for your room are kept at the front desk, if we did not communicate this at the time of check-in, we are sorry. We hope you will give us another chance so we can provide you with a better experience. Sincerely, General Manager
2 out of 5
by A verified traveler

Close to where we need to be

Posted May 1, 2017
Pros: price
Cons: Cleaning and up keep
Location: South Town Expo Center
Disappointing. There was hair in the bathtub, on the bed and in the sheets. The bed spread was stained and the drapes were broken so we were woke early by the sun. On line it said it included breakfast but that was a stretch of the truth, it was a coffee bar with granola bars.
Comment from Hotel Management
May 14, 2017 by General Manager , Hotel Management
We sincerely apologize for the issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Your comments about breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value

Posted Apr 18, 2017
Pros: Convenient location. Clean. Very friendly staff. Comfortable.
Location: Large mall across the street. Costco to the south. Plenty of good places to eat nearby.
If you need a good place to stay that is very reasonably priced, and don't require someone to make your bed for you, then this is where you should stay.
Comment from Hotel Management
Apr 19, 2017 by General Manager, Hotel Management
Thank you for sharing your kind review of Extended Stay America- Salt Lake City – Sandy. We are so happy to know you found us to be a great value for money and that you liked our location and service. We appreciate you recommending us to others and look forward to seeing you again. Sincerely, General Manager