Ratings based on 356 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
61% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Good hotel for price

Posted Sep 30, 2016
Good location just right for quick overnight on long trip
Comment from Hotel Management
Oct 1, 2016 by General Manager , Hotel Management
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America - Salt Lake City - Sandy. We truly appreciate your kind comments regarding our convenient location and the great value we offer for the price. We hope to welcome you back soon! Sincerely, General Manager
3 out of 5
by A verified traveler from West Virginia

Extended Stay of America (wire less)

Posted Sep 24, 2016
Pros: Ease of check in, a simple lobby, hassle free.
Cons: The wireless internet connection needs to be much faster. I cannot stress this point enough.
Location: Great location, restaurants and shopping galore.
If my stay would have been longer I would have switched hotels simply because the wireless internet connection was horrible. (.770/mg per sec) Unacceptable. The upgrade for $5.00 a day did nothing to improve the performance. In this day and age a fast internet connection is a necessity. I hope Extended Stay gets the message soon. Other than that my stay was suitable.
Comment from Hotel Management
Sep 25, 2016 by General Manager, Hotel Management
Thank you for staying at our hotel. We are sorry for the inconvenience caused. We have ample bandwidth to ensure our guests have great Internet connectivity, whether they are working or catching up with friends online, and we are sorry our internet connectivity fell short of your needs. We appreciate your constructive comments and hope you will consider returning to our hotel the next time you are in the area. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Sep 17, 2016
Towels were old and almost brown. No wash cloths provided. Sheets were rough and I hesitated to put my face on my pillow case. lighting was insufficient.
Comment from Hotel Management
Sep 18, 2016 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us. We are sorry we did not provide you the accommodations you had hoped. I have spoken with my housekeeping team to inspect the linens and make sure we are using only the cleanest and freshest available. I am sorry for your experience. Please visit us again soon so we can show you how much we have improved. Safe travels General Manager
4 out of 5
by A verified traveler

Posted Sep 17, 2016
Good location for what we needed.Staff was very helpful in securing our boarding passes for our flight home.
Comment from Hotel Management
Sep 18, 2016 by General Manager, Hotel Management
Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Salt Lake City - Sandy. We are glad that you liked our helpful associates and our convenient location which was perfect for your needs. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, General Manager
4 out of 5
by A verified traveler

Cozinha bem equipado com refrigerador dúplex .

Posted Sep 17, 2016
Cons: Achei estranho o café da manhã levar para o quarto mas muito razoável.
Location: Muitas opções para compras e restaurantes.
Ótimo para viver como residência temporária e tudo muito perto.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Thank you for staying at Extended Stay America - Salt Lake City - Sandy and for providing your feedback. We enjoyed having you as our guest, and are delighted to know that you loved our location and hotel as well. The entire staff looks forward to having you as our guest again soon. Sincerely, General Manager
4 out of 5
by A verified traveler

Great idea

Posted Sep 6, 2016
I was impressed with vision and the amenities. I appreciated the helpfulness of the staff. It was easy to find and nice to stay in
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Salt Lake City - Sandy. We are pleased to read you liked our helpful associates and that you were impressed with our amenities. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Sep 6, 2016
I don't want to. If you demand feedback you will get less of it. We don't have to do this you know.
Comment from Hotel Management
Sep 8, 2016 by GM, Hotel Management
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
2 out of 5
by A verified traveler

Minimal fragrance used

Posted Aug 30, 2016
Pros: Beds are ok, not great but ok.
My husband has fragrance contact dermatitis, so it is almost essential to stay in a place that uses no fragrance in their cleaning products or in their rooms. At least Extended Stay was able to stop the use of fragrance sprays before we arrived. The room was run down though and the hotel overall looks as if they could be in financial trouble.
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback. We are happy you contacted us in advance to make us aware of your husbands situation and so we could set up the suite to meet your needs. We always make every effort to accommodate our guests special requests. We agree there are areas of our hotel that are showing wear, and we are pleased to let you know we are in discussion of completing a refresh. We hope you will stay with us again soon. General Manager
5 out of 5
by A verified traveler from California

Posted Aug 21, 2016
Nice clean room, was perfect for our overnight stay..
Comment from Hotel Management
Aug 22, 2016 by General Manager , Hotel Management
Thank you for posting a review so the future travelers can read about your pleasant experience here at Extended Stay America - Salt Lake City - Sandy. It is nice to read how much you enjoyed your stay, and that you were pleased with your well-kept accommodation. Thank you for being our guest, and we would love to welcome you back soon. Sincerely, General Manager
4 out of 5
by A verified traveler

Nice kitchen facilities in room

Posted Aug 14, 2016
Building a bit worn but very practical. I have a kitchen in my room along with a refrigerator too.
Comment from Hotel Management
Aug 17, 2016 by General Manager, Hotel Management
We appreciate you taking the time to write a review about your stay at Extended Stay America Salt Lake City – Sandy. It's great to hear you enjoyed your comfortable suite and fully equipped kitchen, along with the service of our team. Every team member is committed to ensuring our guests have an excellent stay, so thank you. We hope to see you again soon! Sincerely, General Manager