Dear Carla, Thank you for your review of your stay at Extended Stay America and for highlighting our great location and competitive pricing. We're pleased to know that you enjoyed the view of the park from your room. Your feedback is appreciated and will be shared with our team. We hope you had a pleasant stay overall and look forward to welcoming you back for another enjoyable experience. Sincerely,Hotel Management

Dear Dina, Thank you for choosing Extended Stay America. We are pleased to hear that our hotel's location met your expectations. However, we apologize for any cleanliness issues you encountered during your stay. Maintaining a clean environment is essential, and we take your concerns seriously. Your feedback will be shared with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience in the future.Sincerely,Hotel Management

Dear Mark, Thank you for choosing Extended Stay America. It is good you had a comfortable time in your clean and fresh room. Your remarks are shared with joy. Having you as our guest was a pleasure, and we hope to see you again soon. Sincerely,Hotel Management

Dear Cliff, Thank you for sharing your positive experience at Extended Stay America! We're delighted to hear that you found our location convenient for accessing restaurants and stores. It's great to know that you found your room clean and that you appreciated the value of the price. We look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear Tammy, We apologize for the dissatisfaction you experienced during your recent visit. It's disheartening to hear that your expectations were not met due to the room allocation and cleanliness issues. We regret any frustration and inconvenience this caused and are very grateful for your patience. Regarding the room type, please know that we do everything possible to honor requests; however, it is not always possible, depending on our occupancy. Your comfort and satisfaction are important to us, and we strive to provide a positive experience for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management

Dear Orie, Thank you for your recent stay at our hotel. We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the odor in your room and the condition of the bathtub. Ensuring a comfortable and pleasant stay for our guests is our priority, and we regret that we fell short of meeting your expectations in this regard. Your comments will be shared with our team to address these concerns and improve our services. We value your input as it helps us identify areas for enhancement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Jodee, Thank you for the review. We apologize for not meeting your expectations with the complimentary grab-and-go breakfast and regret the inconvenience caused by mold in the shower. We will share your comments with the appropriate individuals for enhancement. Thank you for bringing these concerns to our attention, and we appreciate your feedback as it helps us improve our services.Sincerely,Hotel Management

Dear colby, Thank you for sharing the specifics of your recent stay. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will take the proper action as we are committed to providing every guest with a wonderful experience. We encourage you to try us again, as we are confident you will enjoy a more seamless experience. Sincerely,Hotel Management

Dear Cheryl, We sincerely apologize for the condition of your room and any discomfort caused during your stay. Your feedback is concerning, and we take this matter seriously. Our team will address the maintenance issues you've raised to ensure a more pleasant experience for future guests. We appreciate your patience and understanding. Your safety and comfort are our top priorities, and we regret falling short of expectations. We hope to have the opportunity to welcome you again for a more positive stay.Sincerely,Hotel Management

Dear Miriam Marie, We're pleased to hear that you enjoyed the convenience and cleanliness of Extended Stay America. Our staff strives to provide helpful and courteous service. We apologize if the breakfast options didn't meet your expectations. Your feedback is appreciated, and we hope to welcome you back for another positive experience in the future.Sincerely,Hotel Management

Dear Steve, Thanks for your comments regarding your time with us. We are disappointed to learn about the inconvenience caused. Our front desk is always available to assist you and maximize your stay. Please return and allow us the opportunity to welcome you back the next time you visit the area.Sincerely,Hotel Management

Dear Donna, Thank you so much for your outstanding review. We are glad that you had an overall positive stay. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Donna, Thank you for staying at Extended Stay America and providing your feedback. We know it is not easy to be away from home, especially when it involves a hospital stay. It is gratifying to know that our team members could make you feel comfortable and well cared for during your entire stay. Better yet, please visit us again for a comfortable and relaxing getaway without a visit to the hospital- we wish you all the best.Sincerely,Hotel Management

Dear Romell, Thank you for choosing our hotel on your recent visit to the area. We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you for choosing us and taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely, Hotel Management

Dear Jenny, Thank you for staying with us. Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We also regret the disappointment with the breakfast choices. We appreciate your observations and concerns, and we have noted both. Your feedback is vital and needed for our growth. Our team will address this promptly. Our goal is to provide our guests with a home-like stay; we hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

Dear Lori, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Janet, Thank you for taking the time to share about your stay. It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely, Hotel Management

Dear Donna, We're delighted to hear that you enjoyed your stay at Extended Stay America! Thank you for highlighting the great room with a small kitchenette, cleanliness, and the courteous staff. We appreciate your positive feedback and look forward to welcoming you back for another pleasant stay. If there's anything specific you enjoyed, please let us know. Sincerely,Hotel Management

Dear Robert, Thank you for taking the time to provide us with your feedback. We appreciate your compliments about most of our staff and acknowledge the challenges you faced during your stay, including the issues with the night clerk and the inconvenience caused by the construction and parking lot setup. We apologize for any inconvenience this may have caused and will use your feedback to make improvements. Please be assured that your concerns will be addressed to ensure a more positive experience for our guests in the future. We hope to have the opportunity to welcome you back for a better stay.Sincerely,Hotel Management

Dear Ralea, Please accept our apologies for the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of the mentioned pest and follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We hope you give us another opportunity to redeem your confidence in us once again.Sincerely,Hotel Management

Dear Kristy, Thank you for staying with us. We apologize for the difficulty you experienced in finding a parking space. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. We have also noted your comments regarding the breakfast. Your feedback is extremely important to us, and we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Hotel Management

Dear Kathy, We are delighted you had a wonderful stay at Extended Stay America. Your kind words about our associates, their commitment to excellence, and the cleanliness of our rooms are greatly appreciated. We will share your feedback with our entire team, which will undoubtedly boost their morale. We strive to provide exceptional service, and your recognition of our efforts is very motivating. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management