Ratings based on 287 Verified Reviews

3.1 out of 5
52% of guests recommend
3.3 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2017
Nice hotel. Comfortable room with what you need. Friendly staff
Comment from Hotel Management
Mar 23, 2017 by General Manager, Hotel Management
Thank for sharing your experience at Extended Stay America - Salt Lake City - West Valley Center. It's great to read you enjoyed your stay and that your suite and our service were to your satisfaction. We appreciate you for sharing your positive feedback and hope to have you as our guest again in the future. Sincerely, General Manager
2 out of 5
by A verified traveler from Utah

It was cheap.

Posted Mar 20, 2017
Pros: It was close to the Theater where we had tickets to.
Cons: It needs a remodel and more comfortable beds.
The room was cheap and that's the best thing about it. The bed was hard, the air conditioner had something smeared on it, like it hadn't ever been cleaned, the desk chair, well don't sit in it-I don't know what it had on it, but it looked gross. My husband passed what looked like a hooker waiting at the side entrance for a guy that came and let her in. Coffee was terrible, couldn't wait to get out of there. Next time I will will pay the extra to stay in a nicer place. The gal at the front desk was super nice.
Comment from Hotel Management
Mar 23, 2017 by General Manager, Hotel Management
Sherrie, thank you for staying at our hotel. We are extremely disappointed that we failed in the most basic ways by not providing a clean and comfortable guest room. Even though this is not a frequent occurrence, remedial steps within our housekeeping department are underway to ensure this does not happen again. Please give us another opportunity to make it up to you on your future visit. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

Very nice close to a lot of shopping places

Posted Mar 13, 2017
It's the best I've ever stayed in for the price that's great
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and close to every thing

Posted Mar 11, 2017
Fast and clean, friendly staff and fast act on any problems. I love it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Great location outside downtown Salt lake

Posted Mar 9, 2017
Pros: cozy room with a mini kitchen, awesome
Cons: we are contented with the place and price,
Location: just 7 miles away from downtown Salt Lake Temple Square,
Close to best restaurants and very accessible to freeway I-15,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2017
Clean simple hotel. Great value for the price. Love that the facility is 100% non-smoking.
4 out of 5
Recommended
for Everyone
by A verified traveler from V

wonderful, peaceful

Posted Mar 6, 2017
It was nice, peaceful, exactly what I was looking for
1 out of 5
by A verified traveler

Posted Jan 11, 2017
The beds are terrible. You can hear everything that's going on in the room above you. It smells. It was the worse hotel I've ever stayed at.
Comment from Hotel Management
Jan 16, 2017 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the bed and the smell. Our staff will be addressed on these issues so we can fix them. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
1 out of 5
by A verified traveler

I had paid for my 3 day stay via credit card.

Posted Dec 20, 2016
I had paid for my 3 day stay in advance via credit card. I arrived and tried checking in and the receptionist asked for a security deposit? I asked for a refund since they did not trust a paid customer I certainly did not trust them. Took 3 phone calls to get my refund.
Comment from Hotel Management
Dec 28, 2016 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. I sincerely apologize that it took 3 phone calls to get your refund back. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
1 out of 5
by A verified traveler

Do Not Stay Here!

Posted Dec 19, 2016 on Hotels
Started with my wife finding GLASS in her towel the rest of the towels had black smudges on them. The carpet was covered in lipstick/nail polish spots and when we pulled back our covers there was a blood stain on our sheets. We checked in, stayed for about an hour, and checked out.
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
The staff and I read your comments about your stay with us. The situation you described regarding the towels and the sheets is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.