Indoor pool

Reviews of Fairfield Inn and Suites by Marriott Salt Lake City Downtown

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 342 out of 784 reviews" "
Rating 8 - Good. 286 out of 784 reviews" "
Rating 6 - Okay. 84 out of 784 reviews" "
Rating 4 - Poor. 47 out of 784 reviews" "
Rating 2 - Terrible. 25 out of 784 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Rance

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
We were given a room on the busy street. It happens sometimes but we are also Bonvoy members and there was no benefit for a better room. It’s surprising. I wouldn’t stay at this hotel again.
Stayed 1 night in Mar 2024
Response from AGM on Mar 17, 2024
Thank you for taking time to respond and review our property. We apologize that your stay was made uncomfortable by the exterior noises. I have shared this feedback with our Front Desk team to ensure this does not happen in the future.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 3 nights in Dec 2023

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$10 per night for parking on top of cost of the room. A two night stay cost us $457 with all taxes, fees, and parking costs. The hotel is an older hotel that has been remodeled and updated really well. The walls are very thin— we could hear the people in the room next to us talking, and the dogs barking in the room on the other side of us. The staff was friendly, but the woman that checked us in told us that breakfast was from 7am to 10am but when we got down to breakfast at 9:30am, it was being put away. We explained to the breakfast staff why we were there “late” but they wouldn’t stop putting breakfast away. It was a bit frustrating. The hotel was clean and close to everything downtown— we walked to the delta center with our 8 year old and 4 month old in a stroller just fine. Maps says it’s an 18 minute walk from the hotel to the delta center, but it only took us maybe 15 minutes.
Stayed 2 nights in Feb 2024

10/10 Excellent

Alex

Stayed 1 night in Feb 2024
Response from AGM on Mar 22, 2024
Thank you for taking time out of your busy day to review your stay. We are so glad to hear it was to your liking. Safe travels and we hope to host you again if you ever return to SLC.

4/10 Poor

Mark

Stayed 1 night in Dec 2023

6/10 Okay

Geoff

Business traveler
Liked: Staff & service, room comfort
Room included ear plugs
Did not live up to brand standards. Hotel was in poor shape and appeared to be poorly built. Several ceiling tiles were missing and work was apparently being done on the hot water system as there was no hot water in the morning. Room included ear plugs, which were necessary as the walls and doors did little to keep out noise. Could hear conversations in the neighboring rooms and those in the room above. Bed was clean & comfortable and there was a cover on the mattress (which was a plus) Breakfast was exactly what you would expect from a Fairfield. Would not choose to stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Darold

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salt Lake Stay
We had a problem with the door key-card had to go get it redone, plus thete was no hotwater till late last night, wasnt happy to pay $10 to park, if we had family or guests then i would agree.
Stayed 1 night in Nov 2023

4/10 Poor

Seyed

Traveled with pets, Traveled with family
Old building crappy remodeling
Stayed 1 night in Oct 2023

2/10 Terrible

Wesley

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 24, 2023
We appreciate you taking the time to share your feedback, Wesley.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 Good

Kimberly, San Jose

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was great. Quiet, clean. The receptionist who checked us in late afternoon 10/13 did the barest minimum. Barely spoke a word. Never offered any info on the wifi or breakfast unless prodded to do so. A smile would have gone a long way.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 18, 2023
Kimberly, it's uplifting to hear that you found our rooms at Fairfield Inn & Suites Salt Lake City Downtown to be quiet and clean. However, we regret to learn of your experience during check-in. We pride ourselves on delivering warm, engaging service and it appears we missed that opportunity. Your constructive feedback regarding our team members will surely be utilized for improvements. Thank you for alerting us to this, and we hope for another chance to exceed your expectations.

8/10 Good

Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and quiet. My only complaint was that the bathroom didn’t get get enough light, but I would stay there again.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 8, 2023
Gina, it's great to know you appreciated the cleanliness and tranquil ambiance at Fairfield Inn & Suites Salt Lake City Downtown. We've taken note of your feedback about the bathroom lighting and we're exploring ways to improve this aspect. We eagerly await your next stay with us.

4/10 Poor

selva

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and unsafe Food was groooosssss
Stayed 2 nights in Sep 2023
Response from Customer Service on Oct 7, 2023
Selva, we regret to hear about your concerns with cleanliness and safety, as well as your dissatisfaction with our meal offerings. We strive to uphold the highest standards and your feedback is important to us. Please be assured, we'll address these matters and continue to make improvements. Thank you for sharing your experience.

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
housekeeping did not visit our room, even though I spoke to both the front desk and the housekeeper in person as she got off the elevator on our floor. The floor had a broken ice maker; had to find the pool to access the working unit to obtain ice. Pretty disappointing in a upscale property like Fairfield.
Stayed 2 nights in Sep 2023
Response from Customer Service on Oct 2, 2023
Greetings, we regret to hear about the issues encountered during your stay, particularly surrounding housekeeping and the ice maker. Rest assured the respective teams have been alerted and are working diligently to address these matters promptly. We appreciate your feedback to improve our services and look forward to the opportunity to provide you with a much-enhanced stay on your next visit.

6/10 Okay

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could be better. Healthier options.
Stayed 3 nights in Sep 2023
Response from Customer Service on Sep 26, 2023
Chad, we appreciate your valuable feedback on the breakfast selections. We're always aiming to improve and will certainly consider your suggestion for more health-conscious items. It would be wonderful to have another opportunity to impress you with an enhanced breakfast experience in the future.

8/10 Good

Mandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 18, 2023
Mandy, it's wonderful to see you had a positive stay at Fairfield Inn & Suites Salt Lake City Downtown. We appreciate your support and look forward to welcoming you back for another enjoyable stay in the future.

6/10 Okay

Seshadri

Stayed 1 night in Sep 2023
Response from Customer Service on Oct 5, 2023
Seshadri, we appreciate you taking the time to rate your stay. We commit to ensuring all our guests have a positive experience, and regret to know some aspects of your visit were less than ideal. Thank you for staying with us and sharing your feedback. We look forward to having another chance to better serve you next time. Safe travels until then!

6/10 Okay

Ana

Traveled with pets, Traveled with family
It was meh, construction going on next door and and the noise began at 7am. The breakfast was so mediocre, I really thought they’d offer more but even other guest were asking for decaf coffee and they said they only make one pot for breakfast and no more. Definitely not worth it.
Stayed 1 night in Jul 2023
Response from Customer Service on Aug 8, 2023
Hello Ana,We appreciate your feedback and acknowledge it was not optimal to have construction noise during your stay. We deeply regret that our breakfast selection didn't meet your expectations and we understand the importance of a satisfying breakfast to start the day. We will take your comments into consideration in order to elevate our guest experience. Thank you for bringing these matters to our attention.

4/10 Poor

Charlene K.

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The outdoor seating and walkway shown in your pictures of the property do not exist. I took a picture if you would like to see, full of construction
Response from Customer Service on Jul 31, 2023
Hello Charlene K.,It's disappointing to hear that your experience didn't meet your expectations. Situations like construction can truly change the visuals of a place, which is regrettable. We appreciate your understanding and patience during any improvements taking place. Thank you for your feedback and we hope you'll give us another opportunity to serve you better in the future.

2/10 Terrible

Juan

Stayed 1 night in Jun 2023
Response from Customer Service on Jul 19, 2023
We appreciate the feedback, Juan.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

2/10 Terrible

Kenneth

Disliked: Staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Customer Service on Jun 8, 2023
We appreciate your feedback, Kenneth.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Customer Service on Jun 7, 2023
Thanks for the outstanding rating, Mara!We're delighted your time at Fairfield Inn & Suites Salt Lake City Downtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

Gilmore

Stayed 1 night in Jun 2023
Response from Customer Service on Jun 6, 2023
Thanks for the great rating, Gilmore!We're thrilled you enjoyed your time at Fairfield Inn & Suites Salt Lake City Downtown so much! We look forward to sharing an even better experience with you soon.

4/10 Poor

Cory

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Weekends are a no go for this property. They are direct adjacent to the Ibiza Club. We had deafening music until 01:45 every night. The staff were amazing and the place was clean. We missed breakfast…. Slept right thru on the last day.
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 5, 2023
We appreciate you taking the time time to share your feedback, Cory.We're disappointed you had such challenges during your time with us. We regret the problems you had with the sound levels from the adjacent property and that your stay didn't exceed your expectations. We care about the comfort of our guests so we'll address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly
Stayed 1 night in May 2023
Response from Customer Service on May 29, 2023
Thanks for the fantastic review, Emily!It's excellent you had such an amazing stay at Fairfield Inn & Suites Salt Lake City Downtown! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

8/10 Good

Kasi

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed her a few times and it’s been great. The staff is friendly and overall the place is clean. This last time we stayed the shower wash wasn’t filled and left pretty empty, but other than that it was good.
Stayed 1 night in Mar 2023
Response from RT on Mar 27, 2023
Thank you so much for taking the time to fill out our survey, Kasi! We hope we get to host your next stay here in SLC.

4/10 Poor

Rebecca

Traveled with partner
Liked: Staff & service
The staff was amazing but the area had homeless people and it felt unsafe.
Stayed 1 night in Mar 2023
Response from RT on Mar 22, 2023
Thank you for taking the time to fill out our survey.

4/10 Poor

Doug

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The people where extremely noisy, usb ports didnt work in room, heating system kept having to be turn off and on at the thermostat to get the room to a comfortable temp.
Stayed 1 night in Mar 2023
Response from RT on Mar 22, 2023
Thank you for your feedback. We have shared your feedback to our appropriate leadership.

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful in telling us places to have dinner. Rooms were lovely and sparkling clean Enjoyed the pool.
Stayed 1 night in Dec 2022
Response from RT on Jan 3, 2023
Thank you, Deborah, for your kind feedback. We hope to see you on your next trip to Salt Lake City. Happy New Years!

4/10 Poor

Trevor

Disliked: Staff & service, amenities, property conditions & facilities
Room smelt like body Oder
Response from RT on Nov 28, 2022
thank you for your feedback.

10/10 Excellent

Iris

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

MONICA, BUHL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Vivien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from front desk on Sep 28, 2022
thank you for staying with us, we wish you well!

8/10 Good

Lauren

Stayed 1 night in Sep 2022

2/10 Terrible

Robert

Stayed 1 night in Sep 2022

10/10 Excellent

Jian C

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like it
Great !
Stayed 4 nights in Sep 2022
Response from Leti on Sep 12, 2022
thank you for taking time to review us, we are glad you enjoyed your stay! safe travels and we hope to see you again!

6/10 Okay

Dino

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The included breakfast was good and location is great - walking distance to lots of other restaurants. Gym had dumbbells, a bench & some cardio machines - not great, not the worst. Room smelled faintly of smoke. Dated wallpaper & carpet, lights not very bright. No lotion, skin-drying soap.
Stayed 2 nights in Sep 2022
Response from Leti on Sep 12, 2022
thank you for taking time to respond and help us prepare for your next stay. we appreciate your feedback, thank you! safe travels, we hope to see you again soon!

2/10 Terrible

Antonio

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Very disappointed in stay
Hotel was ok for the most part. Clean but beds were uncomfortable. Paying $10 for parking was very disappointing. I’ve never done that at a hotel. We had a horrible experience when we got up to eat breakfast. Most of the food was gone I asked for more food and the employee working was very rude and unprofessional. Ruined my whole stay there at Fairfield.
Stayed 1 night in Aug 2022
Response from RT on Aug 18, 2022
Thank you for choosing to stay at the Fairfield Inn and Suites Salt Lake City Downtown and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issues of this nature from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Salt Lake City

8/10 Good

Phil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Open field next door that was dirty.
Stayed 1 night in Jun 2022
Response from RT on Jun 28, 2022
Thank you for your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2022
Response from RT on May 25, 2022
Thank you for your feedback.

10/10 Excellent

DJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Excellent staff. Wish there was a hot tub.
Stayed 1 night in May 2022
Response from HH on May 10, 2022
Thank you for your positive feedback! We look forward to hosting your next visit to Salt Lake City.

10/10 Excellent

Min

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from HH on May 10, 2022
Thank you for your great feedback!

6/10 Okay

RYAN

Traveled with family and small children
Liked: Staff & service
If I could have been blindfolded and walked into the hotel and walked into my room I would only know that the lobby and the room were nice enough. The fenced off dirty weed field and barely standing parking garage on either side of the hotel make you feel like you are staying in a pretty nasty area. Marriott should buy those two properties next to the hotel and do something nice with them. I almost drove past and let them keep my already pre paid money for my stay. If you dont have to stay in salt lake and are ok with some driving then go down to thanksgiving point or Provo.
Stayed 1 night in Apr 2022
Response from RT on Apr 13, 2022
Hi Ryan, Thank you for staying with us, and reaching out regarding this issue, providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, I have shared your feedback with our hotel team to ensure the necessary guidelines are in place to prevent issues of this nature from occurring in the future.

10/10 Excellent

Carter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

4/10 Poor

Jenna

Disliked: Cleanliness, amenities
Stayed 3 nights in Feb 2022

8/10 Good

Michele

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from RT on Feb 18, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Darold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Merriott Fairfield Inn
Our stay was excellent, except this morning we went and got our complimentary breakfest and we got stuck in the elevator for over 10 minutes. That was scary.
Stayed 1 night in Feb 2022
Response from RT on Feb 4, 2022
Hi Darold, Wow, thanks for the shout out to our team I appreciate you reaching out to share your experience while staying with us, I’ll be sure to share your kind words with those mentioned, and the team, I’m glad that we were able to accommodate your stay and make it an exceptional one at that!! Sorry you got stuck at the elevator for ten minutes and having it a scary experience. I would like to over your 10,000 points to your Marriott account. Thank you again for staying with us and we hope you serve you once again should your travel needs bring you back to Salt Lake City. Best Regards, RT

6/10 Okay

Dylan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Ok hotel but it feels like you took a step back into 1970.
Stayed 2 nights in Jan 2022
Response from RT on Jan 12, 2022
Dear Dylan, Thank you for taking the time to complete the Guest Satisfaction Survey in regard to your recent stay at the Fairfield Inn & Suites Salt Lake City South. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Please accept our sincere apology; we have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.

4/10 Poor

ANNA

Disliked: Staff & service, property conditions & facilities
Was expecting a better service due to staying at Marriot multiple times before. However, room keys did not work, we had to exchange them several times a day. Breakfast food ran out quickly, and did not get replaced. Any time you call for something front desk tells you to come down and get it. That’s a first for me !
Stayed 3 nights in Dec 2021
Response from RT on Jan 7, 2022
Dear Anna, I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I hope you choose to stay with us again, whenever your travels bring you back to the area.

2/10 Terrible

Kyle

Stayed 1 night in Jan 2022
Response from RT on Jan 7, 2022
Dear Kyle, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the team leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.