Dining

Reviews of Hampton Inn Salt Lake City - Downtown

2.5 out of 5
Hampton Inn Salt Lake City - Downtown
425 S 300 W, Salt Lake City, UT

Reviews

9.4

Exceptional

Rating 10 - Excellent. 695 out of 1000 reviews" "
Rating 8 - Good. 247 out of 1000 reviews" "
Rating 6 - Okay. 31 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found the hotel clean. Staff very nice. I also was pleasantly surprised with the condition of the gym
Stayed 4 nights in Apr 2024
Response from Marci J on Apr 14, 2024
Justin, thank you for sharing your feedback with us, and we're glad you chose to stay here. The gym is wonderful, and we're thrilled you were pleasantly surprised by its condition and what we have to offer. We hope we can serve you again.

8/10 Good

JULIA

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Marci J on Apr 14, 2024
Julia, many thanks for rating your stay with us. We hope we can welcome you back again soon for another amazing experience in Salt Lake City. If there's anything we might do to earn that extra star, please reach out while you're here.

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice room. A little noisy.
Stayed 1 night in Apr 2024
Response from Marci J on Apr 14, 2024
Cynthia, thank you so much for choosing to stay with us. We're thrilled you enjoyed a nice, clean stay and apologize for any issues with noise. We hope we can serve you again.

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, comfy room, enjoyed the indoor pool and hot tub. Nice breakfast offering in the morning.
Stayed 1 night in Apr 2024
Response from Marci J on Apr 14, 2024
Nicole, we're glad you enjoyed a comfortable stay and enjoyed the pool and hot tub while you were here. We hope we can welcome you back again soon. All our best!

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marci J on Apr 14, 2024
Hi Anna, thank you for sharing your rating with us. We enjoyed serving you and hope we can earn that extra star when you visit again. Have a wonderful day!

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick. I liked the 24hr gym and pool
Stayed 2 nights in Mar 2024
Response from Marci J on Apr 14, 2024
Miguel, we're thrilled you enjoyed a quick check-in experience and liked the gym and pool at our hotel. We hope we get the pleasure of welcoming you back again soon.

10/10 Excellent

Jameson, Calgary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area to stay close to everything.
Stayed 1 night in Mar 2024
Response from Marci J on Apr 14, 2024
Jameson, thank you for choosing to stay with us while in downtown Salt Lake City. We know there are many choices so we appreciate that! We hope we get to serve you again in the near future.

10/10 Excellent

Robert, Oro Valley

Liked: Cleanliness, staff & service, property conditions & facilities
If you’re conducting business downtown- it’s close enough to walk or a short walk to the tram which can easily expand your ability to travel without a car.
Stayed 4 nights in Mar 2024
Response from Marci J on Mar 24, 2024
Robert, thanks for recommending our hotel for other business travelers. Whether you're in downtown Salt Lake City for business or pleasure, our location can't be beat. We hope we can serve you again.

8/10 Good

Cheryl

Stayed 1 night in Mar 2024
Response from Marci J on Apr 14, 2024
Cheryl, many thanks for sharing your rating and for recommending our hotel to others. We hope we can serve you again in the near future here at our downtown Salt Lake City hotel.

10/10 Excellent

Maley

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay the room, pool area everything was very clean. The staff and breakfast was great too!
Stayed 1 night in Mar 2024
Response from Marci J on Mar 24, 2024
Maley, thank you so much for letting us know you enjoyed your stay at our hotel. We're glad the room pool, our team and breakfast were great. We hope to serve you again soon.

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk guy was super friendly and
Stayed 1 night in Mar 2024
Response from Marci J on Mar 24, 2024
Josh, thank you for taking the time to share your experience at our home. We're glad our front desk team member was friendly and welcoming. We hope we can welcome you back again in the near future.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
good value for money
Stayed 4 nights in Mar 2024
Response from Marci J on Mar 24, 2024
Christine, thank you for choosing to stay with us and for letting us and others know it's a good value for the money. We hope we can serve you again in the near future.

10/10 Excellent

Laurie

Stayed 1 night in Mar 2024
Response from Marci J on Apr 14, 2024
Laurie, thank you for sharing your five-star rating and for allowing us to serve you while in downtown Salt Lake City. We hope we can welcome you back again soon.

8/10 Good

Ann

Traveled with family
Food is always less than desire able. Hotel was decent.
Stayed 1 night in Feb 2024
Response from Marci J on Mar 3, 2024
Ann, thank you so much for choosing to stay with us. We're sorry out complimentary breakfast wasn't to your expectations. We'll share this with the team. We hope we can serve you again.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms and common area were very clean. This hotel also had caffeine free herbal tea in the lobby which we enjoyed. We had a small issue / question about our television, and a staff member very promptly came and helped us.
Stayed 4 nights in Feb 2024
Response from Marci J on Mar 3, 2024
Janet, thank you for leaving your feedback and for letting us know how we did. We enjoyed serving you and hope we can welcome you back again for another wonderful stay.

10/10 Excellent

Genene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, would stay here again.
Stayed 1 night in Feb 2024
Response from Marci J on Mar 3, 2024
Genene, we're glad your stay with us was nice. We're honored when we know our guests would choose to stay with us again so thank you for sharing. We can't wait for that next visit.

10/10 Excellent

Paul, Corryton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Near everything in Salt Lake City.
Stayed 3 nights in Feb 2024
Response from Marci J on Feb 26, 2024
Paul, we're delighted you had a great stay with us in our downtown Salt Lake City hotel. We hope we can welcome you back again soon for another amazing experience.

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and clean room.
Stayed 1 night in Feb 2024
Response from Marci J on Feb 26, 2024
Renato, thank you so much for allowing us to serve you. We're glad you enjoyed an excellent experience and appreciated the clean room. We hope we can serve you again in the near future.

10/10 Excellent

Farrah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Jan 2024
Response from Marci J on Feb 26, 2024
Farrah, thank you for letting us know you had a great stay with us. We're thrilled you took the time to recommend us to others. We can't wait for that next visit.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Marci J on Feb 26, 2024
James, thank you so much for choosing to stay with us and for rating your stay. We hope we can welcome you back again soon. All our best!

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Marci J on Feb 16, 2024
Jodi, we're appreciative of your review and are glad the location of our hotel worked well for you. If there's anything we might do to improve your next visit, please reach out while you're here. All our best!

10/10 Excellent

hailey, idaho falls

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nowhere right by to eat quick, was accosted by numerous homless and drunk citizens at the gas station across the street. Scary!
Stayed 1 night in Feb 2024
Response from Marci J on Feb 16, 2024
Hailey, thank you so much for choosing to stay with us. We're appreciative! We're sorry you were approached by homeless and others in the area. We continue to work with the city to approach any issues in the downtown Salt Lake City area. We hope you'll stay with us again.

10/10 Excellent

Adriana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how clean and updated it all was. I was very impressed. The staff was very sweet and attentive as well.
Stayed 2 nights in Jan 2024
Response from Marci J on Feb 4, 2024
Adriana, thank you so much for sharing your review and feedback with us and others. We aim to impress all of our guests so thank you for being one of them. It would be our honor to serve you again in the near future. All our best!

10/10 Excellent

Jason

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
.
Stayed 1 night in Feb 2024
Response from Marci J on Feb 16, 2024
Jason, thank you so much for rating your stay and for recommending our downtown Salt Lake City hotel. We hope we can welcome you back again soon.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and easy to navigate. Parking was free! Breakfast was good. Staff was friendly. Location was convenient.
Stayed 1 night in Dec 2023
Response from Marci J on Feb 4, 2024
Deborah, thank you so much for allowing us to serve you in our downtown Salt Lake City hotel. Whether you were here for business or pleasure, we hope we can welcome you back again soon.

10/10 Excellent

MARK, KENT

Liked: Cleanliness, staff & service, property conditions & facilities
Caffee Molise was some of the best Italian food I've ever had. Recommend it, as your staff did, from the front desk.
Stayed 1 night in Jan 2024
Response from Marci J on Jan 27, 2024
Mark, thank you for sharing your feedback about the recommendation from our team for Cafee Molise. We're glad you enjoyed it. :) We hope we can serve you again soon.

10/10 Excellent

Tami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
Very clean and comfy beds. Breakfast had a really good selection of food. Very friendly.
Stayed 1 night in Jan 2024
Response from Marci J on Jan 27, 2024
Tami, thank you so much for visiting our hotel and for allowing us to serve you. We're glad the visit was clean, comfortable and the breakfast was delicious. We hope we can serve you again in the near future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. Always a good stay at Hampton!
Stayed 1 night in Jan 2024
Response from Marci J on Jan 18, 2024
Linda, thanks for your loyalty to Hampton Inn. We're so glad we got to serve you and hope we can welcome you back again soon. All our best!

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying her and everything was great! From comfort to cleanliness. Breakfast options are goid too.
Stayed 1 night in Jan 2024
Response from Marci J on Jan 18, 2024
Ryan, thank you kindly for staying with us a second time. We're glad everything was great and you could recommend us to others. We hope we can serve you again in the near future.

2/10 Terrible

dan, Jerome

Stayed 1 night in Jan 2024
Response from Marci J on Feb 4, 2024
Dan, thank you for sharing your rating. We're disappointed to see that it wasn't better as we aim to provide an excellent experience to all of our guests. Without feedback, it's difficult to look at what needs to be improved. Can you kindly share more information with us? We hope to hear from you!

10/10 Excellent

Andrea

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So impressed. We stopped here on a family road trip for the night and not only was every staff member we encountered so kind and helpful but the hotel itself was so clean and nice. The beds were incredibly comfortable and the breakfast had so many options to choose from. Would stay here every time we come back to Salt Lake.
Stayed 1 night in Jan 2024
Response from Marci J on Jan 18, 2024
Andrea, we're honored by your comments and are excited to share them with the team. We're glad you also stopped here on your family road trip and hope that next visit to Salt Lake will be here soon! Happy New Year!

6/10 Okay

Manuel

Traveled with family
Liked: Property conditions & facilities
Toilet door lock is really unsafe especially for family with child, my finger got stucked twice, other than that good service and near to mall area.
Stayed 2 nights in Jan 2024
Response from Marci J on Jan 18, 2024
Manuel, thank you kindly for your feedback. We'll share your comments with the team as they appreciate what our guests have to say about their experiences. We hope we can welcome you back again soon.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well stocked room. Easy and free parking. Pleasant staff. Breakfast 6-10.
Stayed 1 night in Dec 2023
Response from Marci J on Jan 8, 2024
Deborah, thanks for recommending our hotel with some helpful feedback for others. We can't thank you enough and hope we can welcome you back again soon for another amazing experience in downtown Salt Lake City.

10/10 Excellent

Eun Young

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marci J on Feb 4, 2024
Eun, thank you kindly for sharing your rating and for recommending our hotel to others. We can't thank you enough and hope we can serve you again in the near future. Have a great week!

10/10 Excellent

Laura, ORANGE

Stayed 2 nights in Dec 2023
Response from Marci J on Dec 31, 2023
Laura, many thanks for sharing your 5* rating. We're glad you enjoyed your experience at our hotel and can recommend us to others. We hope this new year brings you health, happiness and another visit our way.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, room comfort
Solid
Good clean, comfortable stay. Really good value for money, great location.
Stayed 2 nights in Dec 2023
Response from Marci J on Dec 31, 2023
charles, thank you for letting us know you enjoyed a clean, comfortable visit at our hotel. We enjoyed serving you and hope this new year brings another visit our way.

10/10 Excellent

mahat

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Marci J on Dec 31, 2023
Mahat, thank you so much for sharing your rating and recommending our hotel. We hope we can welcome you back again during 2024. Happy New Year!

10/10 Excellent

Joan

Stayed 1 night in Oct 2023
Response from Marci J on Dec 31, 2023
Joan, many thanks for sharing your rating and recommending our hotel. We can't thank you enough and hope we can welcome you back again soon.

10/10 Excellent

Melody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and property was very comfortable.
Stayed 1 night in Nov 2023
Response from Marci J on Dec 13, 2023
Melody, we're delighted you enjoyed your stay with us. We enjoyed serving you and hope we can welcome you back again soon for another comfortable stay.

10/10 Excellent

Marivi

Stayed 5 nights in Nov 2023
Response from Marci J on Dec 13, 2023
Marivi, thank you for rating your stay and for recommending our hotel to others. We hope that next visit is just around the corner. All our best!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property was very clean. Staff was very helpful, kind and professional.
Stayed 1 night in Nov 2023
Response from Marci J on Dec 13, 2023
Michael, thank you so much for allowing us to serve you while visiting downtown Salt Lake City. We enjoyed serving you and hope we get to do so again soon.

10/10 Excellent

Julia, Brewster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were friendly, kind, and helpful.
Stayed 2 nights in Nov 2023
Response from Marci J on Dec 13, 2023
Julia, thank you so much for letting us serve you during your recent visit. We hope we can welcome you back again soon.

10/10 Excellent

Richard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazingly helpful. Hotel was clean.
Stayed 3 nights in Nov 2023
Response from Marci J on Dec 13, 2023
Richard, thank you so much for choosing to stay with us. We hope we get to serve you again in the near future.

10/10 Excellent

Emily

Stayed 2 nights in Nov 2023
Response from Marci J on Dec 31, 2023
Happy New Year, Emily! Thank you for staying with us and rating your stay. We enjoyed serving you and hope we can welcome you back again soon.

10/10 Excellent

Pradeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay and service were fabulous.
Stayed 1 night in Nov 2023
Response from Marci J on Nov 26, 2023
Pradeep, we're delighted you had a fabulous stay with us. We enjoyed serving you and can't wait to welcome you back again.

10/10 Excellent

Kimberley

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m so thankful we stumbled upon this property. We stayed here the night before my surgery and a sparkling clean room was really my only requirement. We’ve had some bad luck finding super clean rooms in SLC, except for when we’ve sprung for The Grand or Little America. You shouldn’t have to shell out that much money for a clean room, so this place was such a pleasant surprise. Everything is updated, there are nice touches like complimentary coffee, hot cocoa and tea, the furnishings are modern and the staff we encountered were friendly. The beds were very comfortable as well. Will stay here again.
Response from Marci J on Nov 26, 2023
Kimberley, we're glad you stumbled onto our property as well. Thank YOU so much for sharing and for allowing us to serve you prior to your surgery. It's the little things that add up to big experiences. We hope we can welcome you back again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Marci J on Nov 19, 2023
Hello and thank you for sharing your rating. We're glad it was great and that you could share it with others. We hope you'll be back our way again soon.

6/10 Okay

Kimberly A

Liked: Cleanliness
There were no gluten-free bread options at breakfast and the decaf coffee was cold to luke warm each day i was there.
Stayed 3 nights in Nov 2023
Response from Sherri -General Manager on Nov 16, 2023
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience regarding the lack of gluten-free bread options at breakfast and the temperature issue with the decaf coffee. Your comments are valuable, and we’ll certainly address these concerns to enhance the overall guest experience. Typically we do have gluten free bread available upon request. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
staff was great! would be nice if posted pool closures in advance
Stayed 3 nights in Oct 2023
Response from Marci J on Nov 8, 2023
Peggy, thank you for letting us know our team served you well! They are great and are focused on the guest experience. We apologize with the pool closure. Great feedback! We hope we can welcome you back again soon.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel service I have ever experienced
This was our third visit to SLC and our first time staying at the Hampton Inn SLC. We wish we would have stayed here the other two times as well! From the friendly service, to everything in the hotel being clean and to the highest standards, we couldn't have asked for a better stay there. All the staff we friendly, welcoming, and helpful. The property was clean, and the room was modern and had many features to make our stay even better. Location is great as well, close to freeways and restaurants. Great public park less than a block away. Free parking was a big perk as well! I utilized the pool and fitness center, and they were always clean. The free breakfast was wonderful as well and offered many choices from eggs, sausage, potatoes, waffles, fruits, breads, and pastries. I would give this place 5 stars out of 5 as there was nothing I felt that could have been better. I would recommend this place to anyone staying in Downton SCL and plan to stay here again the next time I visit.
Stayed 3 nights in Oct 2023
Response from Marci J on Nov 8, 2023
Gabriel, we're so grateful for your thoughtful feedback. Thank you for sharing and for letting others know what to expect when they choose to stay with us. We can't thank you enough for the recommendation and hope that next visit to downtown Salt Lake City is just around the corner. We can't wait to serve you again. Have a great day!