Ratings based on 809 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Ridden hard-put away.....the staff are nice!

Posted Mar 30, 2017
I need to sleep dark, cold, and quiet. Dark yes, but the old fashioned under the window unit was never cold and the walls seem to transfer noise v isolate it and the next room over sounded like they were making bowling balls all night. The bathroom was mostly clean, a used washcloth on the sink and greeting a spider running across the floor (not a big deal in of itself) was a bit off-putting. I missed the breakfast (one of my favorite and selection-reasons for Hampton Inns) due to an early flight so I cannot comment. The staff were very friendly and professional.
Comment from Hotel Management
Apr 5, 2017 by Alieta, Hotel Management
Please accept our apologies for not exceeding your expectations. Your feedback is important and we will address this as soon as possible. Thank you for your feedback
2 out of 5
by A verified traveler

Close to the airport, not worth the money

Posted Mar 16, 2017
I had just got off my 12 hr flight from Australia and a delayed flight from the chaos going on in LAX. All I wanted was a shower and to sleep off my jetlag. Check in was smooth and I had dinner and just wanted to sleep. The room was nice until I pulled the covers back to get in. The side of the bed I was on had an enormous wet spot! I don't know if the hotel was sold out but my bedding was just changed out and I slept on the other side of the bed instead of switching rooms. Luckily I was alone in the room. The hotel offered dinner but I had just had dinner. The shower's tub had issues draining and i showered as water pooled at my feet. One of the hand towels had a faded lip stick mark. In the morning i only complained about the wet matress and incidentals were going to be waived but I just had dinner and slept so I accrued no incidentals. I had an early morning drive home to another state so I had no interest in buying more food. I will not stay here again as I can get the same type of quality at the super 8 down the road from this hotel for half the price.
Comment from Hotel Management
Apr 3, 2017 by Alieta , Hotel Management
Please accept our apologies for failing to handle the situation better and not giving you a clean and refreshed room. I wish that I could gather more information to have a better resolution. This will definitely be addressed
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, delicious coffee

Posted Mar 15, 2017
Pros: the bed, coffee, cookies, high rise toilet, staff, tv program provider, breakfast, pool, lobby
Cons: parking was difficult because of a wedding. a walk in shower would be safer tor everybody.
Location: Nothing within walking distance
Check in fast and efficient. Delicious coffee. AM breakfast filled me with fuel for all day.
Comment from Hotel Management
Mar 16, 2017 by Alieta, Hotel Management
We love hearing back from your guest. Thank you for choosing to stay here. Being that we are in an industrial area we are conveniently near the airport for those early bird guest. I'm glad you enjoyed your stay here and that our stay took great care of you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Feb 22, 2017
Great location ,clean , nice room, bed a little stiff
Comment from Hotel Management
Feb 23, 2017 by Alieta, Hotel Management
Thank you for choosing to stay with us. We ensure that all of our guest enjoy their stay and make sure it is also a comfortable one. We hope to exceed your expectations the next time you visit Salt Lake City
4 out of 5
Recommended
for Everyone
by A verified traveler from WYoming

Great room, Breakfast not so good.

Posted Feb 19, 2017
Pros: Loved the spacious room and it was very clean.
Cons: Need another option other than a heavy comforter or a sheet.
The room was great but only two options for bed covers, a heavy comforter or a sheet, we needed something in between. The breakfast was also not very good one lady taking care of it and she couldn't keep up, not much food.
Comment from Hotel Management
Feb 21, 2017 by Alieta, Hotel Management
Thank you for your feedback! We take pride in our guests and value your suggestions. We will take this into consideration and make sure that our service exceeds every expectation of our guests!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2017
It was very quiet, comfortable and the breakfast was great,We will definitely be back
Comment from Hotel Management
Feb 17, 2017 by Alieta, Hotel Management
Thank you for your feedback. We love hearing from our guests about their experience during their stay. We can't wait to see you again
5 out of 5
Recommended
for Everyone
by A verified traveler from Sun Valley Idaho

Great stay. Great price.

Posted Feb 7, 2017
Pros: We got a good night's sleep before our flight.
Cons: Some restaurants closer by would be nice.
Location: Great location for flight. Gas station right next door. Easy access to freeway.
Great location for airport travel. Comfortable bed and pillows. Good breakfast. Good coffee available all day. Our shuttle was early, before the breakfast, but they provided a bag with goodies for us to take. Nice toiletries too. Loved it!
Comment from Hotel Management
Feb 8, 2017 by Alieta, Hotel Management
Thank your positive feedback with your experience during your stay here! We would love to continue to be your hotel for all your future travels
4 out of 5
Recommended
for Everyone
by A verified traveler

Almost perfect.

Posted Jan 28, 2017
All good except a big rust spot on bathtub which made it seem like a truck stop bathroom.
Comment from Hotel Management
Jan 30, 2017 by Alieta, Hotel Management
Thank you for your feedback! We definitely ensure a perfect experience for all of our guest. Thank you for bringing this to our attention as we will take care of that. We invite you to visit us again to get that perfect stay you deserve.
5 out of 5
by A verified traveler

Posted Jan 24, 2017 on Hotels
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Thank you for your positive feedback we appreciate it. We are glad to know you enjoyed a comfortable and clean stay. Safe travels
5 out of 5
by A verified traveler

Convenient hotel to airport

Posted Jan 7, 2017 on Hotels
We stayed there overnight before our flight out of SLC. It worked out well for us. The breakfast was very good and the kitchen staff went above and beyond to help you. My only complaints would be that late at night there was noise from the floor above that made falling asleep a little difficult and, given how large the room was, it would've been nice to have had a microfridge; however, the microfridge was not critical to our stay.
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
We value our guest feedback so thank you for it! We appreciate the positive comments about our staff. We are so sorry you weren't able to completely enjoy our comfortable bed with a quiet sleep. Rest assure the next time you are in town we will definitely keep these details for your next visit.