Ratings based on 1,077 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Detroit

Good location-Decent Hotel

Posted Sep 6, 2016
Pros: Location, cost
Cons: Maid service
Location: The Temple is just down the street. Many restaurants and bars within walking distance.
Overall we were pleased with the Hilton. The location is excellent and there are quite a few restaurants/bars within a block or to. The staff was all very pleasant and the room was clean. I would describe this Hilton as more like a large Hampton Inn vs most of the Hilton properties. It has a restaurant and a concierge but otherwise the room and toiletries are essentially Hampton Inn. That being said, it was really cheap. Our only issue was with the maid service. Every day (for four days) she forgot to replace several items such as shampoo, coffee, creamer, glasses, etc. We had to call the front desk every day to have the items delivered. Normally that's fine once but for four days in a row?
5 out of 5
by A verified traveler from Bothell, WA

Beautiful hotel in a very convenient location

Posted Sep 2, 2016
Pros: The very well appointed rooms, the central location, and most of the staff was very helpful.
Cons: If four people are on the reservation, put four towels in the room! One more desk clerk would be helpful. Provide a statement the last morning.
Through front entrance the Salt Palace convention center is about half a block away, using a side entrance it is about half a block's walk to a Trax station, the City Creek shopping center is two blocks away, and the Gateway shopping center, the Family History Library, and Temple Square are three blocks away. The hotel is in a central, convenient location for business, conventions, or any other reason you would want to visit downtown Salt Lake City. The rooms are very well decorated and clean, the pool and fitness center are great places to relax after a long day, and though I didn't eat at the restaurant (with so many great alternatives within walking distance) the restaurant looked very good. I am very likely to stay here during future visits to Salt Lake City. However, I did have two issues. First, checking in and out were very slow. Each time there were about six people waiting and only two desk clerks. Some hotels I regularly use will put a final statement under your door the morning of check out; if this Hilton did so I wouldn't have needed to wait in line to leave. And second, even though we had four people on the reservation, the room only came with three towels and housekeeping only replaced them with three. The first evening I couldn't get anybody to answer the phone so I had to go to the front desk and ask for an additional towel set to be delivered! The second day I called housekeeping twice; towels were delivered 55 and 20 minutes after those calls.
5 out of 5
by A verified traveler

Excellent service

Posted Aug 29, 2016
Staff was excellent and the hotel was clean and very nice
3 out of 5
by A verified traveler

Nice hotel close the convention Center

Posted Aug 29, 2016
I stay in this hotel every August for USANA international convention. I have no complaints on their service. But this year,I was assigned to room 1138,roar of the machines was too noisy I can't sleep.
4 out of 5
by A verified traveler

Nice hotel in the heart of downtown

Posted Aug 29, 2016
Easy walking distance to nice restaurants and shopping.
5 out of 5
by A verified traveler

School shopping trip.

Posted Aug 14, 2016
Pros: Everything
This hotel is close and convenient to local attractions, shopping, and dining. Also very convenient to the airport and public transportation.
3 out of 5
by A verified traveler from Huntsville, Al

Disappointed

Posted Jul 25, 2016
My husband and I had a king room. The first night in the bed my husband was stuck in his side by something sharp. After investigating he found part of a finger or toe nail sticking through the sheet between the mattress cover and sheet. We stayed at this property 3 days and 3 nights, 2 out of the 3 nights I had to request extra clean towels. I had to call housekeeping the 2nd night to request clean drinking glasses. The daily housekeeping was very lacking. I would not stay at this property again. I was very disappointed.
5 out of 5
by A verified traveler from palo alto ca

Elegant hotel

Posted Jul 16, 2016
Excellent stay. Courteous staff. In the downtown area close to many restaurants and shops.
3 out of 5
by A verified traveler

One night at Hilton

Posted Jul 9, 2016
Overall it's OK to stay at Hilton. Convenient location. Clean room. But a little bit over rated based on price. Internet needs extra charge
4 out of 5
by Emily

Location great, but overpriced

Posted Jun 30, 2016 on Hotels
For what we paid, housekeeping should not be skipped a day and wi-fi should be included.