Ratings based on 1,043 Verified Reviews

3.7 out of 5
83% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice, very helpful staff,

Posted May 11, 2017
Problem with vagrants outside. Windows do not open at all, but room was large and functional
5 out of 5
Recommended
for Couples
by A verified traveler from Ogden, Utah

Love this hotel

Posted May 8, 2017
This is our default hotel anytime we stay in Salt Lake City. The 24-hour pool and hot tub are awesome and we love this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2017
Friendly staff. Good breakfast. Clean hotel. I didn't know parking cost so be prepared for that.
Comment from Hotel Management
May 4, 2017 by Kim, Hotel Management
Hello Anonymous- Thank you for the kind words. I'm sorry you were not aware of the parking fee. We do make every effort to make sure all fees are posted on third party sites.
3 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Nice, walking distance to Temple Square!

Posted Apr 4, 2017
Loved the 24 hour pool! Awesome kitchen staff! Only issue, limited parking spaces. Room was rather small.
Comment from Hotel Management
May 2, 2017 by Kim, Hotel Management
Thank you for the kudos on the kitchen staff, I will share your comments with them. The pool is a great asset our guest really enjoy the convenience of it being open 24 hours.
3 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Convenient location to Vivint Center

Posted Mar 27, 2017
Pros: close to the Vivint which is where our outing was to. close walk
Cons: if a customer reserves a room, then it needs to be reserved the way they selected it
I reserved my room with a king bed but when I checked in, they told although I reserved a king bed they only had double queens available. We agreed because we didn't have time to change hotels. I didn't receive any accommodation to counteract this issue. Instead, was told I had to pay $13 for parking. Wasn't too impressed and when I got to the room, the bathroom fan wouldn't work and one of the wall outlets wasn't working.
5 out of 5
Recommended
for Everyone
by A verified traveler from ut

Nice hotel close to the vivint smartphone arena

Posted Mar 23, 2017
The only thing that I didn't like is that I was told parking if free and I got charged $13 for parking
Comment from Hotel Management
Mar 30, 2017 by Kim, Hotel Management
Hello Jackie I'm sorry you were misinformed about the parking. It should have been posted on the Expedia website.
4 out of 5
by Deon

Posted Feb 6, 2017 on Hotels
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you Deon for taking the time to fill out the on line review. We appreciate the 4 out of 5 stars. Hope to see you again.
4 out of 5
by Lenoard

Posted Feb 6, 2017 on Hotels
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Hello Lenoard. Thank you for the 4 out of 5 stars. I hope the next time you are in Salt Lake you will stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2017 on Orbitz
The staff was very accommodating and the breakfast was the best continental breakfast I have had.
Comment from Hotel Management
Feb 15, 2017 by Kim, Hotel Management
Thank you for taking the time to write a review. We are so glad you enjoyed your stay and that our staff was accommodating. Happy to hear you were able to start your day with a good breakfast. Hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2017
Nice place downtown, close to city creek shopping and yummy food
Comment from Hotel Management
Feb 15, 2017 by Kim, Hotel Management
We are very lucky to be in the best part of Downtown SLC, close to all the shopping and restaurants. We are glad you enjoyed the continental breakfast! Next time you are in Salt Lake we hope you will stay with us again.