Ratings based on 275 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from California

Clean

Posted Jul 26, 2016
Pros: Convenience
Cons: Bigger toilet
Clean Rooms. Beds and pillows comfortable. Toilet was small.
5 out of 5
by A verified traveler from Houston

Excellent breakfast

Posted Jul 19, 2016
Pros: Breakfast , king bed, wide parking area, easy ground transportation to Highway.
Location: traveling to yellow-stone.
There are excellent breakfast. In morning,we should leave to Yellowstone N.P. with long driving road about 6 -7 hours. So, a good breakfast is important. There is small breakfast restaurant in Holiday hotel , however, the clerk was very friendly, she arranged good food for us.
Comment from Hotel Management
Jul 26, 2016 by Nicole , Hotel Management
Dear Martin, Thank you for taking a moment to give us a five star review! We are thrilled to hear you enjoyed our excellent breakfast, as well as our our friendly staff. We hope you enjoyed your visit to Salt Lake City, as well as Yellowstone National Park. We hope you will come visit us again! Take care, Nicole W.
4 out of 5
by A verified traveler from Spring Creek, NV

One night in SLC

Posted Jun 12, 2016
Pros: Ease of access, clean, friendly staff.
Cons: The water in the vending machines, all of them, was out. No continental breakfast (which was my bad).
Location: Not a bunch to do in the immediate surrounding area from what I saw driving in. Downtown SLC isn't too far away and has plenty to do and see.
This Holiday Inn was clean and well kept. I did see a bar and restaurant, I was not able to use, but both looked updated and inviting. This facility provided exactly what I was looking for. A bed and a shower near the airport. They offer a shuttle service and parking for you vehicle while you are traveling. Both of these were not needed but the option was offered. Seeing that this is an airport hotel, I assumed (and we all know what that means) that they would offer a continental breakfast for early travelers. This is not so.
Comment from Hotel Management
Jun 16, 2016 by Nicole W. , Hotel Management
Dear Nathan, Thank you for choosing to stay at Holiday Inn & Suites Salt Lake City Airport West. We are glad to hear you enjoyed our clean and well kept property. As a full service Holiday Inn & Suites, we are happy to offer upscale amenities including WingTips Bar and Bistro which is open for breakfast and dinner. As you mentioned, we do not offer a complimentary continental breakfast, we do have several package options that do include breakfast. We also appreciate your comments regarding the vending machines. We are working closely with our staff to ensure we keep our vending machines well stocked in the future. Thanks again and we hope you will stay with us again if you return to the Salt Lake City area.
5 out of 5
by A verified traveler from M

Short stay

Posted Jun 3, 2016
Dropping off someone at the airport. Front desk was very accommodating and suggested we take their shuttle to save on parking fees. That was extremely convenient. The bus driver was friendly and enjoyable.
Comment from Hotel Management
Jun 3, 2016 by Nicole, Hotel Management
Dear guest, Thanks so much for taking a moment to review our Holiday Inn & Suites Salt Lake City Airport West. We are glad to hear you found our complimentary airport shuttle and free parking to be convenient. Thanks again and we hope to welcome you again! Take care, Nicole W.
4 out of 5
by A verified traveler from West Chester, PA

Comfortable & clean; good amenities; had 1 issue

Posted May 25, 2016
We stayed 2 nights & found the room, amenities & service to be of good quality. Very comfortable bed. The food in the restaurant was very good. We purchased a room that included breakfast & felt it was well worth it. My only complaint, and it is significant, is that when I called the evening after we checked out to inquire about an item I'd forgotten in the room, they took my # claiming they'd call me back but never bothered to do so even after I called a 2nd time. Very poor service that marred my impression of the hotel.
Comment from Hotel Management
Jun 4, 2016 by Nicole W. , Hotel Management
Dear Roberta, Thank you for taking a moment to provide feedback regarding your recent stay at our hotel. We are pleased to hear you enjoyed the quality and comfort of the guestroom, as well as the food in the restaurant. We are sorry to hear that we failed to follow up with you promptly regarding your lost item. We do apologize for any inconvenience this may have caused you.
4 out of 5
by A verified traveler

Posted May 7, 2016
Excellent again, been to this hotel 3 times now on business.
Comment from Hotel Management
May 18, 2016 by Nicole, Hotel Management
Thank you for choosing Holiday Inn and Suites Salt Lake City Airport West for your last three business trips to Salt Lake City. Next time you stay, be sure to ask us how you can start earning IHG Rewards points for your stays. As a loyal guest, you can earn points which can be used for free nights, gift cards and even charitable donations!
5 out of 5
by A verified traveler from Kirkland, Washington

Clean, comfortable, close to airport

Posted Apr 12, 2016 on Orbitz
Accommodating staff, clean hotel, close to airport, quiet, We will stay again.
Comment from Hotel Management
Apr 22, 2016 by Nicole, Hotel Management
Dear Ray, Thank you for choosing our Holiday Inn & Suites Salt Lake City Airport West. We appreciate you taking a moment to give us a 5 star review! We are thrilled to hear you enjoyed your stay and we look forward to your next visit!
5 out of 5
by Christy

Clean and Confortable

Posted Apr 8, 2016 on Hotels
Had a conference at holiday inn. Very nice hotel. Everyone was very friendly.
Comment from Hotel Management
Jun 18, 2016 by Nicole, Hotel Management
Dear Christy, Thank you for choosing to stay with us during your recent conference. I am glad to hear you found our hotel to be clean and comfortable. We hope you will stay with us again. Nicole
5 out of 5
by A verified traveler

Posted Apr 8, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Nicole, Hotel Management
Thanks for taking the time to give us a 5 star review! We hope to welcome you again soon!
5 out of 5
by Frances

Posted Apr 5, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Nicole, Hotel Management
Dear Frances, Thank you for the 5 star review! We are thrilled to hear you enjoyed your stay at Holiday Inn & Suites Salt Lake City Airport West.