Exterior

Reviews of Homewood Suites by Hilton Salt Lake City-Downtown

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 692 out of 1005 reviews" "
Rating 8 - Good. 175 out of 1005 reviews" "
Rating 6 - Okay. 70 out of 1005 reviews" "
Rating 4 - Poor. 35 out of 1005 reviews" "
Rating 2 - Terrible. 33 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

will

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I paid for a 1 bedroom suite and ended up with a studio room.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Will, we understand your concern about not receiving the specific room type you booked. We aim to ensure all our guests have the best possible match in terms of room preferences. Sometimes demand can lead to misalignments, and for that we sincerely apologize. We urge you to bring such matters to our attention while you're on-site so we can rectify them promptly. Thank you for your feedback and we look forward to an opportunity to serve you better in the future.

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As the closest hotel to the Zepher train station the hotel is in an excellent location. Sadly the area surrounding the hotel is in a poor area of SLC, which thankfully did not detract from the experience.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 15, 2024
Amanda, it's delightful to hear your positive feedback about Homewood Suites by Hilton Salt Lake City-Downtown's convenient location near the Zepher train station. We're glad that despite having some concerns about the area, it did not impact your overall experience. Thank you for taking the time to share your thoughts with us.

6/10 Okay

Sara

Traveled with family
Liked: Staff & service
Disliked: Amenities
It was a average stay
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Thank you for sharing your feedback, Sara.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 Excellent

Nicholas

Traveled with family
Clean, great staff. Liked the location also.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 10, 2024
Nicholas, thank you for choosing Homewood Suites by Hilton Salt Lake City-Downtown and for your kind words. It's a pleasure to hear you appreciated our cleanliness, considerate team members, and convenient location. We look forward to welcoming you back on your next visit to Salt Lake City.

10/10 Excellent

TONI

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 7, 2024
Toni, it's wonderful to hear you enjoyed your stay at Homewood Suites by Hilton Salt Lake City-Downtown. We appreciate your concise feedback and hope to welcome you back again soon for another delightful experience. Thanks for choosing us!

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for the 5/5 rating, Matthew!It's excellent you enjoyed your time at Homewood Suites by Hilton Salt Lake City-Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Shannon

Good location and helpful staff.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Shannon, thank you for your fantastic review. We're thrilled that the convenient location and dedicated team members at Homewood Suites by Hilton Salt Lake City-Downtown enhanced your stay. Your kind words are appreciated and we look forward to hosting you once again in the future.

10/10 Excellent

Anfeca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has walkable options for food, drinks and shopping. The park next door is nice and having the view of the Rio Grande outside our window was a nice view. However it would have been nice to experience a hot tub during the hold weather but the tub looked like it hadn’t been cleaned in a long time and we didn’t make it out to the pool level/patio to enjoy. There was also cops parked consistently through our trip across the street, we found a large homeless camp a street over and believe that’s why the cops are patrolling there 24/7. Breakfast was good and I like that they changed it up both mornings. Good food. Good service. Close and free parking. Overall would stay again.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Anfeca, it's truly gratifying to hear your positive experiences at Homewood Suites by Hilton Salt Lake City-Downtown, particularly regarding the convenient location and varied breakfast offerings. However, it's noted that you had concerns about the hot tub and vicinity. We want our guests to feel safe and comfortable and we assure you that our team members regularly update maintenance standards. In regards to the area outside the property, rest assured, the local authorities work diligently to ensure safety for all. Your feedback is valuable and appreciated. We're excited to welcome you back in the future.

6/10 Okay

whitney

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 24, 2024
Whitney, we noticed you recently left a rating after your stay. We value your feedback, and we're sorry to hear that your experience didn't meet your expectations. Please reach out to us directly if you have specific concerns. Your feedback provides an opportunity for us to improve.

10/10 Excellent

Jeff

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nice room. Quiet
Stayed 21 nights in Dec 2023
Response from Customer Service on Jan 19, 2024
Jeff, we're thrilled to hear that enjoyed your stay at the Homewood Suites by Hilton Salt Lake City-Downtown, finding your room to be pleasant and the environment peaceful. We appreciate your Expedia review and look forward to welcoming you back in the future.

6/10 Okay

Rafael

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 17, 2024
Rafael, your feedback is valuable to us even if no specific issues were mentioned. We're eager to ensure each guest has a more satisfying stay. We hope you'd consider choosing our hotel again in the future. We're confident we can provide a better experience.

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service and front desk person !!!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Jonathan, thank you for your kind words! At Homewood Suites by Hilton Salt Lake City-Downtown, we're thrilled to know that our top-notch customer service made an impression. We'll pass along your praise to our front desk team. We hope you'll visit us again soon.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Jan 13, 2024
Daniela, it's wonderful to hear your stay at Homewood Suites by Hilton Salt Lake City-Downtown was satisfactory. We appreciate you choosing us for your travel needs and would be thrilled to welcome you back in the future.

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Reyna, thank you for choosing Homewood Suites by Hilton Salt Lake City-Downtown. It's delightful to know that our efforts to provide an enjoyable experience met your expectations. We truly appreciate your highest rating and look forward to delivering more memorable stays in the future.

8/10 Good

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service
The property was convenient, it was right down town. The pool and hot tub are outdoors and closed for the winter months which we didn't know so we had to go down to the sister hotel for a pool. The breakfast was good but was constantly running out and they had a hard time keeping up with restocking it in the mornings. No gluten Free specific options were available. The rooms were clean and very comfortable. The walls are a bit thin so when some dogs started barking it was very audible. The staff were very helpful ans kind. Limited out door parking so the parking garage is $10/night to be there. Overall it was a good stay.
Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Amanda, we appreciate your thoughtful feedback. It's delightful to learn you found our location convenient and rooms comfortable at Homewood Suites by Hilton Salt Lake City-Downtown. We aspire to provide an impeccable service; your note about the breakfast running out and need for more diversity in food options will be shared with our team. We also acknowledge your comments regarding the outdoor amenities and parking arrangement. We're glad that our team members extended their friendly help during your stay. Looking forward to welcoming you back for an even better experience.

10/10 Excellent

Kent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Kent, thank you for choosing Homewood Suites by Hilton Salt Lake City-Downtown. It's wonderful to know you had a five-star experience with us. We hope to welcome you back again soon!

10/10 Excellent

Maricel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you have travel like you brings your entire home for having everything you need, with of course the full breakfast buffet
Stayed 10 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Maricel, it's splendid to hear that your stay at Homewood Suites by Hilton Salt Lake City-Downtown felt like a home away from home. Our aim is to provide all necessary amenities to our guests for a comfortable stay. It's also great to know that you enjoyed our comprehensive breakfast buffet. We hope to welcome you back soon!

2/10 Terrible

Julio, San Diego

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I suggest they replace the manager, who ever she is. We stayed there for 12 nights, our room was never cleaned. I suggest they go and stay at same hotel in Liberty Station in San Diego CA. So they can see how we expect it to be, starting from the breakfast, terrible at this place. I needed a bottle wine opener, I had to go down stairs, so then I was told, you need to bring your bottle and open it here, so I had to go back to my room come back WITH MY bottle to open the bottle down stairs!, Yes! "you can't borrow the opener, is the only one in the hotel" Kitchen accessories all limited and in pour condition, of course, NO WINE GLASSES. I requested another room in an upper level as our windows look at a very depressed side, I mentioned we had a large stay, "no nothing available, ask tomorrow, same answer the next day, till finally we were moved only one story up, so that was our only cleanning we had. People at front desk NOT accommodating at all! May be because they can see we paid a low rate true EXPEDIA??? Some times I get that impression, mistreated with the comment "well you rented true a third party nothing we can do" House keepers all very nice prompt to facilitate any help and needs from their carts. Back to the breakfast we only had it few times that we had to leave early, so we were forced to heat it, it's terrible. I think this is teh first review I made this long and so negative, sorry.
Stayed 13 nights in Dec 2023

8/10 Good

William Arthur Anthony

Traveled with partner
Liked: Cleanliness, property conditions & facilities
When we tried to contact the front desk we were put on hold for a very long time. Our TV stations were also majority in Spanish.
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
William, thank you for choosing Homewood Suites by Hilton Salt Lake City-Downtown for your stay and taking time to share your feedback. We regret learning about any wait times regarding our front desk and recognize your concerns about the TV channels. Please note that we continuously strive to enhance our guest experience and these matters will certainly be taken into account. We look forward to having you back with us for a more seamless stay next time.

10/10 Excellent

Heather

Stayed 6 nights in Dec 2023
Response from Customer Service on Jan 22, 2024
Thanks for the perfect rating, Heather!We're pleased to hear that you have fully enjoyed your stay at Homewood Suites by Hilton Salt Lake City-Downtown, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

2/10 Terrible

Jazmine

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Housekeeping will not clean your room AT ALL during your stay. We stayed 4 nights and they never cleaned the room, even when asked for (TWICE). The room was nice but we needed trash pick up and towels/toilet paper. We called housekeeping and they said they would do it but they NEVER did. We also went to the lobby to speak to someone and they said we had already called and that they will do it. Yet again, they NEVER came to clean. We had to take out our own trash 2 days because they would not come pick it up. Then, still no room service so we had to go twice to the lobby to ask for toilet paper and towels since they never delivered any. It is a nice hotel on the inside but on the outside it is in a sketchy area/neighborhood and they won’t clean your room even when asked for, not worth it.
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Jazmine, it's disappointing to learn of your experience during your stay. We regret there seems to have been a lapse in the usual efficiency of our housekeeping team. Please know, we aim for consistency in all our services to ensure guests' comfort. We are equally concerned about your comments regarding the locale. Your feedback is invaluable as it assists us to continuously improve our guest's experience, and we would certainly strive for a more pleasant visit for you next time.

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 20, 2024
Thank you for sharing your perfect rating with us, Nicole!It's wonderful to see how much you appreciated your time at Homewood Suites by Hilton Salt Lake City-Downtown! We want everyone to feel right at home at Homewood Suites by Hilton Salt Lake City-Downtown. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

6/10 Okay

Robert

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 30, 2023
We appreciate you leaving your feedback with us, Robert.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Good

farhad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The temperature inside the room stayed at 81 for about 3 hours every night, it looks like something wrong with heating system , it was too hot
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Farhad, thank you for staying at Homewood Suites by Hilton Salt Lake City-Downtown. We appreciate your feedback about the room's temperature and assure you that we constantly work to improve our facilities. It's regrettable to hear you experienced discomfort, and we thank you for bringing the matter to our attention. We're continuously striving to enhance our guest experience and certainly look forward to welcoming you back in the future.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
This was a disaster from the start. I checked in at 3pm and was put into a room that had obviously never been cleaned from the guest before. They changed my room, which I had also asked for an extra cleaning service, but apparently that service request was never put in and I was told they wouldnt come and clean my room. I said hey its Christmas do you think you can give me some fresh towels at least? They said yes, but they never came. I callled the front desk MANY times to discuss issues and never had anyone pick up, same with housekeeping except for that one time they picked up.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 29, 2023
Jennifer, we truly understand how important a seamless stay is for our guests and it's evident that your recent experience fell short of those standards. Your concerns over room cleanliness, communication, and guest service, are taken seriously and such details help us identify areas for improvement. We assure you that our team members strive to provide the best service possible. We truly value your feedback and thank you for taking the time to share your experience with us.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Customer Service on Dec 29, 2023
Jessica, thank you for your fantastic score. It's wonderful to hear that your experience at Homewood Suites by Hilton Salt Lake City-Downtown was satisfying. We appreciate your patronage and look forward to your next visit.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Adam, we're delighted to know that your stay at the Homewood Suites by Hilton Salt Lake City-Downtown met your expectations. Thank you for your rating, we believe it says more than words ever could. Our team is looking forward to your return visit. Safe travels.

10/10 Excellent

Young Gyu

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Young, thank you for choosing Homewood Suites by Hilton Salt Lake City-Downtown. It's wonderful to know that you had a great stay with us. We appreciate your stellar rating and look forward to hosting you again in the future.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beauiful room that was quiet and clean. The service was very friendly.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Debra, it's a delight to hear such positive feedback about your experience at Homewood Suites by Hilton Salt Lake City-Downtown. We're thrilled that the ambience of the room and cleanliness met your expectations. We're also glad to hear you found our colleagues to be most welcoming. We look forward to offering the same friendly care on your next visit.

10/10 Excellent

Itsyogirl, West Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 18, 2023
Thank you for the 5 out of 5 rating!We're thrilled to see how much you enjoyed staying at Homewood Suites by Hilton Salt Lake City-Downtown. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Alan

Traveled with partner
Liked: Amenities
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 17, 2023
Alan, it's great to hear that you had such a positive stay at Homewood Suites by Hilton Salt Lake City-Downtown. We're thrilled to know that your experience with us exceeded expectations. It is always a joy to provide our guests with exceptional experiences. We hope to see you again during your next visit to Salt Lake City.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for skiing in cottonwood canyon, breakfast is ok, good food options around
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 17, 2023
It's wonderful to hear that you found the location of Homewood Suites by Hilton Salt Lake City-Downtown ideal for skiing in Cottonwood Canyon. We're also glad you appreciated the food options around. We'll continue aiming to enhance the breakfast experience based on your feedback. We hope to welcome you back soon.

2/10 Terrible

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor customer experience with the front desk staff. The room was nice.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 16, 2023
We understand your experience with the front reception service was not as expected and we regret if this affected your overall impression. It's satisfying to hear that you found the room to your liking though. We continuously strive to provide better service to our guests, and your feedback is valuable in this endeavor. Thank you and we hope to have a chance to serve you better in the future.

4/10 Poor

arbi

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
1 star for checking in and customer service , 4 star for the room and location. So I checked in around 7pm with my family . The guy was seating behind the counter was really rude. He acted like he didn’t wanna be there! Or underpaid . Or he had personal problems. I don’t know how to explain! As if we were staying there for free . He didn’t answer any questions. I had a big smile on his face . I did not feel welcome after 10 Hours drive. I don’t blame him . I think is lack management. Oh and get ready to pay $150 deposit for each room . We had 2 rooms .
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 14, 2023
Arbi, we appreciate your feedback. It's good to know you were happy with the room and found our well-positioned location beneficial. However, we regret any experiences that led you to feel unwelcome. We take such concerns seriously and aim to ensure all our guests are welcomed warmly and professionally. The deposit is standard to ensure our guests are taken care of, especially in the case of any unforeseen situations. We hope we'll have another chance to offer you a more satisfying stay in the future.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
suite was nicely laid out--loved having a truly working kitchen.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Thanks for the fantastic rating, Lisa!It's outstanding we could exceed your expectations during your stay at Homewood Suites by Hilton Salt Lake City-Downtown. We're all looking forward to your next stay with us.

8/10 Good

Ben

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a night . Very clean , staff was great very helpful.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Ben, it's splendid to hear you enjoyed a pleasant evening at Homewood Suites by Hilton Salt Lake City-Downtown. We strive to maintain a clean and welcoming environment and it's promising our team members were able to offer the helpful service you deserve. We look forward to welcoming you again in the future.

6/10 Okay

Millie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk clerk a little unfriendly
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Millie, we're sorry to hear that your interaction with our front desk didn't meet your expectations. We continually strive to provide friendly, efficient service and it appears we may have fallen short during your visit. Your insights will definitely be useful to improve our service delivery. We hope to have another opportunity to provide you with an enhanced experience.

10/10 Excellent

Debbie

Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
Thank you for sharing, Debbie!At Homewood Suites by Hilton Salt Lake City-Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 Good

Megan

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
The soda bed was dirty so we didn’t use, also they could have cleaned the bathroom better, there was stuff not swept up under the sink.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Megan, thank you for sharing your experience. It's unfortunate to hear about the issues you encountered regarding cleanliness. Our team is dedicated to maintaining a high standard of hygiene, and we regret that your room did not meet these expectations. Your comments have been noted and will serve as beneficial feedback for our housekeeping team. We trust that on your next visit, you will see improvements.

10/10 Excellent

Wesley

Traveled with family and small children, Traveled with partner, Traveled with family
Kind sketchy outside of the hotel. But they have great facility and amazing security. So I’d stay here again
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 6, 2023
Wesley, thanks for recognizing the quality facility and top-notch security at Homewood Suites by Hilton Salt Lake City-Downtown. Safety is a top priority and we're thrilled this had an impact on your decision to choose us again. We can't wait to welcome you back on your next visit.

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
Thank you for the amazing rating, Dakota!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Homewood Suites by Hilton Salt Lake City-Downtown soon!Thanks again for leaving your feedback!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greeting and reception were awesome. Parking waived due to it being our anniversary! So thoughtful! Clean throughout. Wish we could have stayed longer!
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 6, 2023
Tracy, it's wonderful to hear how much you enjoyed your anniversary stay at Homewood Suites by Hilton Salt Lake City-Downtown. We're pleased that the friendly reception and waived parking made you feel special. Knowing that you found our hotel clean and wished to extend your stay is a high compliment. We look forward to celebrating with you again in the future!

10/10 Excellent

Ceri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 1, 2023
Ceri, it's fantastic to learn that you had an excellent experience at Homewood Suites by Hilton Salt Lake City-Downtown. We're thrilled that we managed to meet your expectations and can't wait to welcome you back in the future. Your satisfaction is our highest reward.

2/10 Terrible

Five Star

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found a pair of underwear in the drawer still. The hotel was not in a very safe area. The breakfast was awful and the gym was closed the whole time we were there for new flooring. When I called to make the reservation, I asked specifically if they had a gym and was told they did
Stayed 3 nights in Nov 2023

8/10 Good

Julio Cesar

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Xxxxxxx
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 29, 2023
Julio, we certainly appreciate you choosing Homewood Suites by Hilton Salt Lake City-Downtown for your recent stay, and for taking the time to share your feedback. It's great to hear we were able to hit the mark on providing a satisfactory experience. If you have any suggestions for how we could have made your stay outstanding, please do share. We're looking forward to welcoming you back on your next visit!

2/10 Terrible

justin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 24, 2023
We appreciate you taking the time to share your feedback, Justin.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 23, 2023
Thanks for the perfect rating, Kate! We can't wait to see you again soon for another amazing experience at Homewood Suites by Hilton Salt Lake City-Downtown. Have a great day!

10/10 Excellent

Steven

Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 23, 2023
Steven, it's great to know you had an exceptional experience at Homewood Suites by Hilton Salt Lake City-Downtown. The team appreciates your five-star rating. We are thrilled and can't wait to host you again for another wonderful stay. Thank you for choosing us.

10/10 Excellent

Flechere

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eco friendly, large suite, excellent breakfast.
Large suite with very comfortable bed and well equipped with small cuisinette. Finish the small bottles! All soaps, shampoo, lotions, etc. now come in large bottles, thus reducing plastic waste! Well appreciated innovation. Only point to improve : the pillows, which are not great. Great hot and varied breakfast included, worth choosing this stay. A confortable 15 minutes walk from Downtown, but still near all main points of interest. I would come back if I return to Salt Lake City!
Stayed 4 nights in Nov 2023
Response from Customer Service on Nov 21, 2023
Flechere, the team at Homewood Suites by Hilton Salt Lake City-Downtown would like to thank you for your kind feedback. It's fantastic to hear that you appreciated the spacious layout of our suite, the modern amenities provided, and our commitment to reducing plastic waste. We're also delighted that you enjoyed our hot, diverse breakfast options and the hotel's proximity to downtown. However, we apologize for any discomfort caused by the pillows. Nonetheless, we look forward to welcoming you back the next time you're in Salt Lake City.

2/10 Terrible

Javier

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 22, 2023
Javier, we've noticed that you left a rating without any specifics and noted that certain aspects of your stay did not meet your expectations. Your feedback helps us improve going forward and we hope for another opportunity to serve you better in the future.