Outdoor pool, sun loungers

Reviews of Hyatt House Salt Lake City/Sandy

3 out of 5
Hyatt House Salt Lake City/Sandy
9685 South Monroe Street, Sandy, UT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 733 out of 1004 reviews" "
Rating 8 - Good. 175 out of 1004 reviews" "
Rating 6 - Okay. 47 out of 1004 reviews" "
Rating 4 - Poor. 32 out of 1004 reviews" "
Rating 2 - Terrible. 17 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel would definately come back
Stayed 2 nights in Mar 2024

10/10 Excellent

Irene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very nice
Stayed 3 nights in Mar 2024

10/10 Excellent

Natalie, redondo beach

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and big with a comfortable bed and lovely breakfast
Stayed 2 nights in Mar 2024
Response from Cory Van Ry on Mar 20, 2024
I am glad you enjoyed your stay with us. Thank you for choosing Hyatt House Sandy.

8/10 Good

Karen

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Cory Van Ry on Mar 20, 2024
Thank you for choosing Hyatt House Sandy. We appreciate your business and hope to see you again soon.

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good visit. Close to dining options and shopping. Room was clean and pretty quiet. Bed was a little uncomfortable (divot). Toilet paper holder fell of the wall while on our stay and housekeeping never installed it back.
Stayed 4 nights in Feb 2024
Response from Cory Van Ry on Mar 20, 2024
Thank you for providing us with feedback from your stay. Please accept my apology for not following up with maintenance of your room. We certainly want our guests to feel safe and comfortable in their rooms.

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Clint, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt House is an awesome hotel. The rooms are huge, the breakfast is great, with the omelet station. The staff are extremely friendly.
Stayed 2 nights in Mar 2024
Response from Cory Van Ry on Mar 20, 2024
Thank you for choosing Hyatt House Sandy. We appreciate your business.

10/10 Excellent

Sylvia, WRJct

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facility. Wonderful breakfast!
Stayed 3 nights in Feb 2024
Response from Cory Van Ry on Feb 29, 2024
Thank you for choosing the Hyatt House for your stay in Salt Lake City, Utah. We appreciate your business.

10/10 Excellent

PAUL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful place to stay for access to skiing.
Stayed 4 nights in Feb 2024
Response from Cory Van Ry on Feb 29, 2024
Thank you for choosing the Hyatt House for your stay in Salt Lake City, Utah. We appreciate your business!

10/10 Excellent

Glenda Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cory Van Ry on Feb 29, 2024
Thank you for choosing the Hyatt House for your stay in Salt Lake City, Utah. We appreciate your business

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean nice place
Stayed 2 nights in Feb 2024
Response from Cory Van Ry on Feb 29, 2024
Thank you for choosing the Hyatt House for your stay in Salt Lake City, Utah. We appreciate your business

10/10 Excellent

Andrea, Las Vegas

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful, clean, kid and pet friendly. Loved the made to order omelet station at breakfast! Highly recommend!
Stayed 2 nights in Feb 2024
Response from Cory Van Ry on Feb 29, 2024
Thank you for choosing the Hyatt House for your stay in Salt Lake City, Utah. We appreciate your business.

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Nice comfortable hotel. Excellent staff. Daily room cleaning is a refreshing change from typical. Very clean.
Response from Cory Van Ry on Feb 29, 2024
Thank you for choosing the Hyatt House for your stay in Salt Lake City, Utah. We appreciate your business

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and safe area
Stayed 2 nights in Feb 2024
Response from Cory Van Ry on Feb 19, 2024
Thank you for choosing the Hyatt House Sandy. We appreciate your business. Have a nice day.

10/10 Excellent

Bridey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and hot tub, breakfast was great and the staff was friendly.
Stayed 1 night in Feb 2024
Response from Cory Van Ry on Feb 19, 2024
Thank you for choosing the Hyatt House Sandy. We appreciate your business. Have a nice day.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciate the continental breakfast, and hot coffee every morning. I thought the staff did a good job preparing the services each day professionally. Thank you.
Stayed 6 nights in Feb 2024
Response from Cory Van Ry on Feb 19, 2024
Thank you for choosing the Hyatt House Sandy. We appreciate your business. Have a nice day.

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I felt safe and the hotel was easy access off of the freeway. What I didn’t like was we were tired the first night due to traveling and we ordered salads at the restaurant in the hotel, there was a hair in one of the salads. The next night we had a glass of wine and the red wine was old and tasted more like vinegar, I poured it out! Other than those two things it was great!
Stayed 7 nights in Jan 2024
Response from Cory Van Ry on Feb 19, 2024
Thank you for providing feedback about your recent stay with us. Please know your comments are valuable and will be shared with our team to correct those items you identified as needing attention. I apologize that your experience was anything less than satisfactory.

10/10 Excellent

Roberto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel, the rooms looks like a mini apartment, close to shopping areas and restaurants.
Stayed 2 nights in Jan 2024
Response from Cory Van Ry on Feb 29, 2024
Thank you for choosing the Hyatt House for your stay in Salt Lake City, Utah. We appreciate your business.

8/10 Good

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place but book a room on the side that does not face the freeway or bring ear plugs.
Stayed 3 nights in Jan 2024
Response from Cory Van Ry on Feb 29, 2024
Thank you for choosing the Hyatt House for your stay in Salt Lake City, Utah. We appreciate your business.

8/10 Good

dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Cory Van Ry on Feb 29, 2024
Thank you for choosing the Hyatt House for your stay in Salt Lake City, Utah. We appreciate your business.

10/10 Excellent

Scott, Saint George

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cory Van Ry on Feb 29, 2024
Thank you for choosing the Hyatt House for your stay in Salt Lake City, Utah. We appreciate your business.

8/10 Good

Frank

Stayed 7 nights in Dec 2023
Response from Cory Van Ry on Feb 29, 2024
Thank you for choosing the Hyatt House for your stay in Salt Lake City, Utah. We appreciate your business.

10/10 Excellent

Yongkui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Joy

Liked: Staff & service, property conditions & facilities, room comfort
Our go to place
We always stay at this hotel (unless the prices are way up or there is no occupancy) on our way down and back from WA to AZ. We jave done this for about the last 6 years. We've always come back because of great service, room accomodations and cleanliness. This last visit, the room wasn't as clean. The floor in the kitchen wasn't clean, the bathrooms weren't as "sanitized" feeling. The room thenselves are starting to show wear. I may be time for s deep clean and touch up to bring it back to feeling fresh, not worn.
Stayed 1 night in Dec 2023

10/10 Excellent

mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Cathy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

HEATHER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CHEER COMPETITION
Hotel was nice and clean. The room was much bigger than I thought which was great since my daughter brought 2 friends! Breakfast was great but most of all COFFEE was ready by 6am in the LOBBY!! Staff was great as well.
Stayed 2 nights in Dec 2023

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stacie, Astoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and very clean.
Stayed 4 nights in Nov 2023
Response from Cory Van Ry on Dec 8, 2023
Thank you for staying with us. We appreciate your business. Come back anytime.

8/10 Good

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short business trip
I had a short business trip & invited my spouse. We had a king suite which was great to allow us to attend to our own dietary preferences & timing without fighting other restaurant schedules. The property presented clean & orderly (although it wasn't heavily occupied & clearly not hosting a conference or other significant business events). We had asked for a quiet room away from the elevator, cleaning closet & common facilities & were assigned the 4th floor nearly across from the cleaning closet. The room was located with the view to the north which was beautiful but also LOUD with the traffic of the interstate. The selection of outdoor plantings were still unseasonably beautiful. Gym was never occupied & while small was a good selection. Heat & AC system were both working great as well as the bathroom venting system which was amazing. Garbage is a problem with kitchen suites & an in room safe is essential these days. All around GREAT value which we would choose again.
Stayed 2 nights in Nov 2023
Response from Cory Van Ry on Dec 8, 2023
Thank you for staying with us at the Hyatt House in Sandy, Utah. We appreciate your business. Please come back anytime.

10/10 Excellent

Brock

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cory Van Ry on Nov 15, 2023
Thank you for staying with us at the Hyatt House Sandy. We appreciate your business. Have a nice day.

6/10 Okay

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This hotel is in good shape-better than some we’ve stayed at. However the 3 stars is because the bed and bedsheets smelled stale and old. Wondering about the quality of the laundry facilities or age of the mattress and sheets and blankets.
Stayed 2 nights in Nov 2023
Response from Cory Van Ry on Nov 15, 2023
Thank you for your comments. I will certainly review our housekeeping and laundry procedures with the staff. We appreciate your business and hope that you will return again. Have a nice day.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were spacious, and the kitchen was fully equipped.
Stayed 4 nights in Nov 2023
Response from Cory Van Ry on Nov 15, 2023
Thank you for staying with us at the Hyatt House Sandy. We appreciate your business. Have a nice day.

10/10 Excellent

joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice good service and friendly staff clean and great breakfast.
Stayed 1 night in Oct 2023
Response from Cory Van Ry on Nov 15, 2023
Joel, thank you for your comments. I am happy that you enjoyed your stay with us. Come back anytime. Have a nice day.

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cory Van Ry on Nov 6, 2023
Hi Justin, thank you for staying with us at the Hyatt House Sandy. Come back the next time you travel to Salt Lake City. Have a nice day.

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2 bedroom unit is perfect for my family. It's so convenient to have separate living/dining to the bedrooms and the second bedroom has a separate sink to the toilet & shower so very convenient. I also like to convenience of Sandy... very central and easy to jump on the highways to get to the airport, the city, the mountains like Park City, Provo and beyond. I also like the egg station, just wish there were other options like fried eggs and not just scrambled or omelette.... Hyatt House is definitely my preference when in Salt Lake.
Stayed 4 nights in Oct 2023
Response from Cory Van Ry on Nov 3, 2023
Thank you for your kind words. We appreciate your business and very happy that you enjoyed your stay with us.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Cory Van Ry on Nov 3, 2023
Thank you for choosing Hyatt House Sandy. We appreciate your business and happy you enjoyed your stay with us.

6/10 Okay

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet was really slow. There were no usb plugs in the room(make sure to bring wall plugs)The breakfast however was definitely above average. The staff were friendly, except for the older lady in the morning that gave us a crusty look. Thankfully she wasn't at the desk when we checked out.
Stayed 1 night in Oct 2023
Response from Cory Van Ry on Nov 6, 2023
Hi Peter,Thank you for your candid remarks. I appreciate your insight and happy you enjoyed your stay. I'll talk to that crusty lady - people can change or they have to go. Come back and stay with us again. Have a nice day!

10/10 Excellent

Zack

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and stay!
Stayed 1 night in Oct 2023
Response from Cory Van Ry on Nov 3, 2023
Hi Zach - Thank you for your kind words. Please come back and stay with us again.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cory Van Ry on Nov 3, 2023
Hi Nicole - thank you for staying with us. Please come back again.

10/10 Excellent

Jill

Stayed 1 night in Oct 2023
Response from Cory Van Ry on Nov 15, 2023
Thank you for staying with us at the Hyatt House Sandy. We appreciate your business. Have a nice day.

10/10 Excellent

Marla

Stayed 1 night in Oct 2023
Response from Cory Van Ry on Nov 15, 2023
Thank you for staying with us at the Hyatt House Sandy. We appreciate your business. Have a nice day.

2/10 Terrible

Craig

Business traveler
Disliked: Staff & service
Reservations mean nothing to Hyatt House Sandy
These folks evidently have a policy of overbooking the hotel and then bumping some guests when they arrive. I went to the hotel at 1 p.m. on the day of our arrival to pay for two rooms and verify details. They took the money, told me to come back and get the keys later in the day. I arrived at 6 p.m. and was told they were sold out and no room was available. The event I am in charge of is across the street from the original hotel - the room they offered is 20 minutes away. My reservation was made 35 days before the stay. The excuses made and the form letter they provided indicated this is standard operating procedure for Hyatt House Sandy. Very disappointed
Stayed 1 night in Oct 2023
Response from Cory Van Ry on Nov 6, 2023
Well, that's not entirely true. We rely heavily on reservations to be successful, unfortunately, it did not happen in your situation. Please accept my apology as General Manager. I am available at the hotel.

8/10 Good

Lance

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff does an admirable job trying to keep this aging hotel going. It has seen better days and needs a lot of work. One of two elevators was out for the duration of our stay and apparently longer. Breakfasts are marginal and need someone who can cook, though the omelets were good. It was safe, quiet, and clean. The staff were friendly and hardworking. I would pick another place to stay next time.
Stayed 3 nights in Oct 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel option!
Very nice hotel! Great staff and management as well! Was here for a 3 day event, and everything went very well.
Stayed 3 nights in Oct 2023
Response from Cory Van Ry on Oct 16, 2023
Thank you for your comments. I am happy you enjoyed your stay with us at the Hyatt House Sandy. Please come back again.

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful, check in was easy. Our room was large and comfortable with a view of the pool. Heated outdoor pool was a blessing after being on the road for 10 days. Breakfast was wonderful with a large selection of items.
Response from Cory Van Ry on Oct 16, 2023
We appreciate your positive feedback. Thank you for staying with us. Have a nice day.

10/10 Excellent

Scott, Saint George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They take great care of this property and the staff is great. Spacious rooms and a great free breakfast.
Stayed 2 nights in Oct 2023
Response from Cory Van Ry on Oct 11, 2023
Scott, thank you for your comments. I am glad you enjoyed your stay with us. Come back again the next time you visit Salt Lake City. Have a nice day.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel with a friendly staff. The staff gave great recommendations for food and things to see, as well as transportation to those places. The breakfast provided many choices. The rooms were very clean! Highly recommend to anyone needing a place to stay.
Stayed 1 night in Sep 2023
Response from Cory Van Ry on Oct 2, 2023
Thank you for your comments. It is always nice to read positive feedback from our guests. I am very happy that you enjoyed your stay with us. Please come back and stay with us again.