Nice hotel, but wouldn't stay there again
Posted Aug 30, 2016
The location of Hyatt Place is in the heart of downtown. The hotel staff are very pleasant and accommodating. We are family of 4 who arrived after 6:00 p.m. to a fully booked hotel. Our room was clean, but the overall design of the room is not functional. We had two double beds. When you walk in to the room, you immediately enter the sitting, work, bar area. There is a small partition where the two beds are located. The t.v. is on the wall directly in front of one of the beds. Unless your bed is directly in front of the t.v., it is difficult to see from anywhere else in the room. The greatest problem with the room configuration is that the air conditioner is directly beside the bed closest to the outside wall. The air conditioning unit is just below the height of the bed, so, with the vents angled slightly upward (you could not adjust the vents) the cold air was blowing directly on the side of the bed nearest the air conditioner. As you can imagine it was freezing at night, especially if you are the person who is sleeping on side of the bed directly beside the air conditioner, which was me. There was no way you could change the bed around or move the direction of the vents. It was by far the worst sleep I ever had.
Comment from Hotel Management
Sep 5, 2016 by General Manager , Hotel Management
We are pleased you stayed with us. Thank you for taking the time to recognize the cleanliness of your guest room and the friendliness of our staff. I am very sorry to read that the layout of our rooms were not functional for your needs. I sincerely hope you choose to return to stay with us in the future.