Ratings based on 1,852 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from salt lake city

Nice hotel close to the arena

Posted Nov 25, 2016
We stayed here for an event at the vicinity arena. Loved that it's within walking distance and we didn't have to fuss with parking for the event. Room was clean, quiet and comfortable, everything I need. Breakfast was a little lacking, but everything else was perfect.
Comment from Hotel Management
Nov 30, 2016 by General Manager , Hotel Management
Thank you for choosing the Hyatt Place Salt Lake City Downtown for your recent visit to Salt Lake City. Thank you especially for the nice comments about our location and guestrooms. We look forward to seeing you again next time you are in town. In Hospitality, Matthew Kraeling
5 out of 5
by A verified traveler from US

Close to Vivint!

Posted Nov 19, 2016
Cons: Breakfast selection.....
We were pleasantly surprised by the great facilities, comfortable beds and spacious room. Hotel staff was friendly and family enjoyed the breakfast selections.Close to Gateway, Vivint Center and just a few steps from the Trax station. Would stay here again!
Comment from Hotel Management
Nov 22, 2016 by General Manager , Hotel Management
Thank you for taking the time to share your experience and feedback. I am pleased to read you enjoyed your stay. We are honored to have served you and look forward to welcoming you in the future. In hospitality, General Manager
5 out of 5
by A verified traveler from MA

Nice hotel in great location.

Posted Nov 19, 2016
Everything was perfect about my stay. Ease of check in/out. The room was comfortable and spacious. The beds were very comfortable. There is a garage to park for $16/day. There are plenty of restaurants in the area.
Comment from Hotel Management
Nov 22, 2016 by General Manager , Hotel Management
Thank you for your five-star review on Expedia. I am so happy to read that your stay with us was comfortable and in a convenient location. I hope to see you again, if travel permits. In hospitality, General Manager
5 out of 5
by A verified traveler from US

Clean hotel, friendly staff, decent breakfast.

Posted Nov 19, 2016
Pros: Location, it was close ton the event we attended.
Cons: Make an indoor pool. Currently it's located outdoors so it's closed during the winter months.
Location: Close to gateway mall, Vivint arena, several locations to restaurants.
Overall it was a good hotel to stay at. My only suggestion would be that they maintain their showers, by that I mean they make sure the shower head is in good working condition, ours was plugged up and it would spray in all different directions. The other thing was the water would not drain properly from the tub. The location was excellent and close to a wide variety of shopping and places to eat. It's also a block away from the Vivint arena. Would definitely recommend this place.
Comment from Hotel Management
Nov 22, 2016 by General Manager , Hotel Management
Thank you very much for taking the time to give me valuable feedback about your recent stay with us. I am sorry that you had difficulty with the shower head and drain. I will bring this to the attention of our maintenance staff. I am pleased to read that you enjoyed your stay with us and that you found our location to be convenient. I look forward to you being our guest next time you are in Salt Lake City. In hospitality, General Manager
4 out of 5
by A verified traveler

Posted Nov 14, 2016
Pros: It had a Nice clean modern feel. They offered breakfast.
Cons: The Parking in back could feel a bit more protected.
Comment from Hotel Management
Nov 22, 2016 by General Manager , Hotel Management
Thank you for being our guest at the Hyatt Place Salt Lake City Downtown. I am pleased you enjoyed your stay. I hope you will stay with us in the future. I would be lighted to welcome you back. In hospitality, General Manger
2 out of 5
by A verified traveler from NEW YORK, United States of America

OUTDATED. NOT WORTH THE COST. MEDIOCRE BREAKFAST

Posted Nov 13, 2016
Location: LOCATION WAS GOOD WALKING DISTANCE TO LOCAL SITES
ROOM OUTDATED UNCOMFORTABLE BEDS. THE STAFF WAS VERY FRIENDLY BUT OVERALL NOT VERY KNOWLEDGEABLE ABOUT ANYTHING AROUND SALT LAKE CITY.
Comment from Hotel Management
Nov 22, 2016 by General Manager , Hotel Management
Thank you for your honest review. The satisfaction of every one of our guest is of the utmost importance and I regret that we missed the mark. I am surprised to read that you felt our rooms were outdated and the beds uncomfortable. During this last summer, we replaced all the beds and couches in all our rooms. I was happy to read that the staff was friendly, I am sorry that they were not as knowledgeable as they should be. We are in the process of training some new staff members; it sounds like we have more training to do. Thank you for giving me your feedback. I hope that you will stay with us again. In hospitality, General Manager
4 out of 5
by A verified traveler from US

Posted Nov 13, 2016
Pros: Staff friendly and helpful.
Cons: Entrance cramped and difficult to negotiate when parking on check-in. Somewhat noisy location--next to railroad and busy street.
Location: Many things to do nearby.
This hotel doesn't have many amenities other similar hotels have--no microwave in room, no vending machines, no gift shop/convenience store.
Comment from Hotel Management
Nov 22, 2016 by General Manager , Hotel Management
Thank you very much for taking the time to give me valuable feedback about your recent stay with us. I am thrilled that you found my staff friendly and helpful. We are located in the heart of downtown with many of the popular attractions nearby. There are times of the day there can be some street noise. The Hyatt Place brand is a select service hotel. If you are needing more amenities you would want to stay at a Hyatt Regency. Should your travels bring you back to Salt Lake City, it would be our pleasure to welcome you again. In hospitality, General Manager
5 out of 5
by A verified traveler from US

Great location and great hotel

Posted Nov 11, 2016
Location: Close to public transportation. Close to basketball stadium. Close to downtown and temple square.
Great hotel. Good location and access to public transportation. Spacious rooms and very clean,
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Thank you for the glowing review! We are so happy you enjoyed the convenience of our location! I am extremely pleased to hear we were able to provide such a great stay for you. We appreciate you choosing the Hyatt Place Salt Lake City Downtown, and hope to have you back soon! In hospitality General Manager
5 out of 5
by A verified traveler from US

Concert

Posted Nov 8, 2016
Short walk to the depot for great concerts. Hotel staff was very friendly and the gallery cafe is open 24 hours. Rooms are clean and comfy I will definitely stay here again.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Thank you for choosing the Hyatt Place Salt Lake City for your recent visit to Salt Lake City. Thank you especially for the nice comments about our location, service, guestrooms, and especially our staff. I agree that they are excellent. We look forward to seeing you again next time you're in Salt Lake City. In hospitality, General Manager
3 out of 5
by A verified traveler

Posted Nov 7, 2016
Rooms were not that clean, let's just say I didn't feel comfortable to take my shoes or socks off.
Comment from Hotel Management
Nov 15, 2016 by General Manager , Hotel Management
Please accept our sincere apology that your stay with us was not great. At our hotel, we strive not just to meet, but to exceed your expectations in all areas: accommodations, amenities, and above all, service. Please know that your review will be taken seriously and share with management. As we continue to perfect the guest experience, your feedback will help us to improve. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Salt Lake City. In hospitality, General Manger