Ratings based on 1,050 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

good design, quality room, great restaraunt

Posted Jan 25, 2017
Pros: design and location
Cons: needs jacuzzi for skiers
Location: downtown slc
liked everything but really would be nice to have a Jacuzzi for apres ski
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Hi Sam, Thank you for the feedback regarding your recent visit. Glad you were able to make it on the hill while in SLC! We would love to have a jacuzzi, but unfortunately the design in our 100 year old building limits that desire a bit. Hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2017
Friendly staff, great location I will stay again. Nothing too small and very helpful - great breakfast
Comment from Hotel Management
Feb 3, 2017 by Travis Williams | General Manager, Hotel Management
Thank you for choosing Hotel Monaco for your recent visit to Salt Lake City. Thank for the kind comments about our staff and restaurant, it's always great to hear someone has enjoyed their experience with us. We hope to see you again in Salt Lake City real soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ogden Valley

Nice hotel close to Capitol Theater.

Posted Jan 23, 2017
Pros: SAA
Cons: Elevator was quite noisy (enough to interfere with sleep) and the entryway and sidewalks needed to be shoveled. Way too much ice.
Location: Close to Capitol theater and downtown activities/restaurants.
All the staff were friendly and helpful. Great location for Capitol Theater and downtown. Bambara restaurant was excellent. Artsy and eclectic environment.
Comment from Hotel Management
Feb 3, 2017 by Travis Williams | General Manager, Hotel Management
Thank you for choosing Hotel Monaco for your recent visit to Salt Lake City. Sorry to hear about the inconveniences caused by our elevators. If you happen to be a part of our Kimpton Karma membership program you can add "Away From Elevators" as one of your room preferences to ensure this is never a "con" for one of your future stays. Otherwise please feel welcome to alert any of those friendly and helpful staff members at the front desk of your preference to be away from the elevators and we will accommodate you whenever possible. We would hate for an otherwise pleasant hotel stay to be marred by an elevator induced sleepless night. Fortunately the worst of the harsh Utah winter weather is over which should give us plenty of time to find more effective methods of dealing with the icy walkways next winter season. Thank you for your kind words regarding our staff and restaurant, I will pass along the sentiment as I am sure it will be appreciated. I hope we'll see you again next time you're in Salt Lake City.
3 out of 5
by A verified traveler from Dallas, TX

Great property and location but poor service

Posted Jan 17, 2017
Pros: The property itself is very nice and close to downtown
Cons: Overall the service was very poor as was the communication with the guests.
Location: Temple Square, the mall and the arena are just a few blocks away
I recently completed a 2 day stay at this property. The hotel rooms are very nice and well kept. The location is only a few blocks from Temple Square, shopping and multiple restaurants. It is also just a couple blocks away from the arena. The service, however, is not great. Our TV was initially not working and it took >30 minutes for a maintenance person to come take a look when were told someone would come right away. We had pre-ordered breakfast which showed up > 30 minutes late. Multiple items that we requested did not come at all. Most concerning, our luggage was left out and completely ignored when we had requested it was held at the front desk prior to heading to the airport. As a result, I'd probably opt to stay somewhere else in the future.
Comment from Hotel Management
Feb 3, 2017 by Travis Williams | General Manager, Hotel Management
Thank you for choosing Hotel Monaco for your recent visit to Salt Lake City. I am sorry to read that communication with the desk was inconsistent and that engineering and in room dining services were less than satisfactory. That is unacceptable and I have shared your review with our front office manager. Together we will work with our front office and wait staff to make sure that you experience is not repeated.
5 out of 5
Recommended
for Everyone
by A verified traveler

A wonderful stay

Posted Jan 13, 2017
Downtown location, very comfortable room, beautiful view from window
Comment from Hotel Management
Feb 3, 2017 by Travis Williams | General Manager, Hotel Management
Thank you for choosing Hotel Monaco for your recent visit to Salt Lake City. I'm glad to hear your room was comfortable and enjoyable. I hope we'll see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Great downtown location near Temple Square

Posted Jan 6, 2017
Pros: Everything
Cons: The bathroom was a bit dated and could use a safety bar in the Bathtub/shower.
Location: Temple Square.
Came down from the mountains a night early to avoid being stuck the next morning due to heavy snow. Wonderful facility per the Kimpton model.
Comment from Hotel Management
Feb 3, 2017 by Travis Williams | General Manager, Hotel Management
Thank you for choosing Hotel Monaco for your recent visit to Salt Lake City. Thank you for your comments regarding the state of the bathroom in your room and I will be sure to keep them in mind when we are discussing and considering renovations in the future. Glad to hear you escaped the snow and we hope to see you again soon, weather permitting of course!
5 out of 5
Recommended
for Everyone
by A verified traveler from Burbank, CA

Posted Jan 4, 2017
Pros: Nice and convenient
Cons: Nothing
Location: It is in the center of the city
Good service, nice and friendly staff, fast respond to requests.
Comment from Hotel Management
Feb 3, 2017 by Travis Williams | General Manager, Hotel Management
Thank you for choosing Hotel Monaco for your recent visit to Salt Lake City. I'm so glad to hear your experience with our staff was pleasant. I will be sure to share your comments with them as they all give 110% to ensure all of our guests receive fast & friendly service and I am sure they will appreciate hearing that their efforts have not gone unnoticed. I hope we'll see you again next time you're in Salt Lake City.
5 out of 5
Recommended
for Everyone
by A verified traveler

wonderful

Posted Jan 2, 2017
So nice we really enjoyed our stay. Like the coffee in the morning and a glass of wine in the evening.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fun extra touches

Posted Dec 31, 2016
Wish I'd stayed longer, the games in the lobby and the coffee and hot chocolate bar looked fun. The view of the city was amazing. Such a nice place and staff was very helpful!
Comment from Hotel Management
Feb 4, 2017 by Travis Williams | General Manager, Hotel Management
Thank you for choosing Hotel Monaco for your recent visit to Salt Lake City. Thank you for your comments regarding our "fun extra touches" as you called them, I hope you'll get to stay with us longer in the future and fully experience them.
4 out of 5
Recommended
for Everyone
by A verified traveler from C-M

Relaxed stay

Posted Dec 24, 2016
Had trouble locating the reservation initially, however that was quickly addressed and the rest of the stay was wonderful.