Nice Bait and switch tactic by Expedia and gotel
Posted Jul 18, 2016
We booked through Expedia for "Two queen beds " one night stay two weeks ago. I read some policy from the Expedia's website that they have a best price guarantee if a customer can find a lower rate than them prior 1 day or 2 days of checking-in. In fact, I tried to book the same "Two queen bed" for the same day again and there was only "Two double beds" option which had lower rate than my pre-paid rate, but I thought that was not a big concern since queen is larger than double. WRONG, upon check-in , I was assigned a "TWO DOUBLE BED" room, the hotel receptionist said "It's not their problem and it's not guaranteed to have the exact room when booking through Expedia. So I'm paying more for a downgrade? The best thing is the other receptionist upon checking out asked us how was our room and I told him the whole story about the the switch and bait tactic, he just said the check-out process is finished and GoodBye, completely ignored me.