Ratings based on 1,095 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Maybe best downtown option

Posted Apr 24, 2017
The hotel offers luxury and excellent service downtown for under 200 bucks per night
Comment from Hotel Management
Apr 25, 2017 by Alison, Hotel Management
Thank you for choosing Hotel Monaco for your recent visit to Salt Lake City and for the excellent feedback about your time with us. Hopefully we'll see you again next time you're in the city.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Location and Comfort

Posted Apr 12, 2017
Cons: The only thing that I would add to this room is a nice sitting chair. You have the option of the desk chair or the bed.
Location: Location is amazing. Walk to: Capitol Theatre, Siegfried's Deli, City Creek Mall, the Convention Center, and Temple Square.
This was my second time staying at the Hotel Monaco, and it was just as wonderful as the first. The staff is so pleasant, from the doorman, to the receptionist, to the cleaning service personnel, to the valet attendant. The hotel is exceptionally clean and well-maintained. The bed is comfortable and the bathroom is spotless - plenty of towels, which is always a bonus. They also include an umbrella for your use in case of inclement weather! The fact that the hotel is right across the street from the Capitol Theatre is what makes this hotel so special for me. I can walk right out the door, cross the street, and be at the show in 5 minutes. I don't have to worry about walking a distance in high heels or finding a cab.
Comment from Hotel Management
Apr 13, 2017 by Alison, Hotel Management
Thank you for choosing Hotel Monaco for your recent visit to Salt Lake City. Thank you especially for the nice comments about our central downtown location, our staff, and cleanliness. Thank you also for the feedback about the addition of a sitting chair in your guestroom. We will certainly keep your feedback in mind the next time the hotel is renovated. I hope we'll see you again the next time you're in Salt Lake City.
5 out of 5
Recommended
for Everyone
by A verified traveler

Was only there one night

Posted Apr 10, 2017
I was supposed to be there four nights but plans changed. Excellent staff, comfortable room. Have stayed at multiple times at Hotel Monaco in Portland. Highly recommended.
Comment from Hotel Management
Apr 11, 2017 by Alison, Hotel Management
Thank you for choosing Hotel Monaco for your recent visit to Salt lake City. I'm sorry to read that your stay was shortened. Hopefully you can stay longer next time. Thank you for the nice comments about our guestrooms and especially our staff. Hopefully we'll see you again next time you're in town.
3 out of 5
by A verified traveler from California

Travelers

Posted Apr 8, 2017
Travelersneeded to update things needed a espresso bar
Comment from Hotel Management
Apr 11, 2017 by Alison, Hotel Management
Thank you for choosing Hotel Monaco for your recent visit to Salt Lake City. Thank you for the suggestion of a coffee bar. We do serve espresso in our onsite restaurant, Bambara, but we'll certainly keep that in mind the next time we are renovated.
2 out of 5
by A verified traveler from las vegas

Two strikes and they're out, never stay there agai

Posted Apr 3, 2017
2nd time out of 2 stays no hot water in morning. Both stays staff did not follow up on special requests even though I was charged for them. Too bad, love location and the building itself.
Comment from Hotel Management
Apr 6, 2017 by Alison, Hotel Management
Thank you for choosing Hotel Monaco for your recent visit to Salt Lake City. I'm sorry to hear that you experienced water issues during your stay. I have shared your feedback with our maintenance team. We will work together to make sure that your experience is not repeated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Staycation

Posted Apr 3, 2017
Lovely room and really great service while serving free wine and beer in the lobby, while a trumpet played in the background
Comment from Hotel Management
Apr 4, 2017 by Alison, Hotel Management
Thank you for choosing Hotel Monaco for your recent visit to Salt Lake City. Thank you especially for the nice comments about your guestroom, our guest service, and our complimentary evening wine reception. Hopefully we'll see you again next time you're in Salt Lake City.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2017
Amazing staff. Suz at the front desk is an absolute Doll.
Comment from Hotel Management
Apr 3, 2017 by Alison, Hotel Management
Thank you for choosing Hotel Monaco for your recent visit to Salt Lake City. Thank you for the comments about our staff. I agree that our guest service agent Suz is excellent. I'll be sure to share your feedback with her as I know she'll be pleased. Hopefully we'll see you again next time you're in Salt Lake City.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Excellent hotel for business or pleasure.

Posted Mar 30, 2017
Pros: The décor, the happy hour, the staff, and rooms were all wonderful. I also noticed everywhere we went in the hotel smelled really amazing.
Cons: The gym is really nice, but maybe could have one more bike and one more treadmill. Luckily it wasn't busy when we were in there, so it was okay.
Location: Park City was amazing. We went two days. There were many other things to do...theatre, restaurants, sight seeing, etc.
The hotel staff is wonderful. The daily happy hour in the lobby was really nice. The hotel is modern with a fun décor. The hotel was clean and comfortable. The little gym they had was nice and met our needs. The restaurant and bar inside the hotel are top notch as is the service and staff.
Comment from Hotel Management
Apr 12, 2017 by Alison, Hotel Management
Thank you for choosing Hotel Monaco for your recent visit to Salt Lake City. Thank you for the nice comments about our décor, complimentary evening wine reception, guestrooms, and staff. Thank you also for the feedback about the equipment in our fitness room. We'll certainly keep it in mind the next time it is renovated. Hopefully we'll see you again next time you're in Salt Lake City.
2 out of 5
by A verified traveler from Utah

Not a 4 Star Hotel

Posted Mar 27, 2017
Pros: Staff was friendly. The entry was charming. The bed was very comfortable.
Cons: Parking, elevators, room size, bathroom, and no pets allowed,
I booked this hotel for our 11th Anniversary because it was a 4 star hotel. We arrived at the hotel finding out there are only 2 parking options: (1) pay $24 for valet + tip or (2) pay for Public Parking which was $20 for overnight parking and $3-8 every time you took your vehicle out of the lot. The staff was nice and the front entry was clean and inviting. The elevators are old and loud. It sometimes felt like riding in the Tower of Terror, but we made it safely to our room each time without plummeting to our deaths. The rooms are very very small. I have stayed in quite of few hotel rooms, and this is the smallest room that I have ever stayed in. The room was charming and appeared to be cleaned. The bathroom was nothing special except for the phone right by the toilet for the sudden urge to call someone on a landline. I thought for being a 4 star hotel, the bathroom would have some nice features, but there wasn't any. This is also a pet friendly hotel, which I didn't realize until we checked in. I would have never reserved this hotel if I knew that. I am not a pet-vacationer. Nor do I like to stay in rooms or sleep in beds that dog, cats, or any other furry animal have slept in. If you need to find a nice hotel that is pet friendly, this is it, but I would not stay there again.
Comment from Hotel Management
Mar 29, 2017 by Alison, Hotel Management
Thank you for choosing Hotel Monaco for your recent visit to Salt Lake City. Thank you for the nice feedback about our staff. I agree that they are excellent. Thank you also for the feedback about our parking. As you mentioned, valet parking is $24 per overnight and the self-park option is the lot next to Hotel Monaco is around $20 per night. We do have a number of packages that include complimentary or reduced price parking if you do stay again. Thank you also for the feedback about your guestroom. We are a historic bank building so some of our guestrooms are petite but we do offer a number of larger guestrooms and suites for guests looking for more spacious accommodations. we'll certainly keep your comments in mind next time we renovate our bathrooms as well. As you mentioned, Hotel Monaco is pet friendly with no additional pet fee. That being said, we do offer a pet-free floor that we are happy to place guests on based on availability and request. I hope we will have the opportunity to see you again next time you are in Salt Lake City.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great hotel in downtown Salt Lake City

Posted Mar 27, 2017
Pros: Location, friendly, helpful staff; clean, comfortable room.
Cons: Valet parking is a little expensive.
Location: City Creek Mall, a plethora of great restaurants and night life; the transit system is very accessible; Temple Square, the Salt Palace.
Great weekend away to celebrate my husband's birthday in the heart of Salt Lake City.
Comment from Hotel Management
Mar 27, 2017 by Alison, Hotel Management
Thank you for choosing Hotel Monaco for your recent visit to Salt Lake City. Thank you especially for the nice comments about our location, staff, and guestroom. As you mentioned, our overnight charge for valet parking is $24 and includes unlimited in and out privileges. Hopefully we'll see you again next time you're in Salt Lake City.